Dear ***, Thank you for contacting Vistaprint regarding your Website Design I am truly sorry to hear that the Website Design was not completed in the time frame that was agreed (October 14, 2014) and that the completed design did not include all the content you had requested I have reviewed your Website and the product brief you had forwarded to the Design department The process of the design normally includes two revisions Firstly, the customer fills out the product brief then the designer reviews the brief and commences the design processOnce the first revision is completed, the designer sends a feedback request to the customer Secondly, once the feedback request is received the second and final revision commences As stated in the voice message I left when I tried contacting you, I am happy to send another request on your behalf to the design team as you were not totally satisfied with the final revision In addition, in response to the late submission of the completed design I have refunded $This amount will reflect on your Credit card statement in one (1) to two (2) billing cycles Please send a reply email with the additional content request to [email protected] and I will have this forwarded to the Design department for a third revision Sincerely, Intraday Intraday Coordinator [redacted]
Dear ***, We are truly regretful of the experience that you received while using our services A reorder was submitted for another StandIt seems that the incorrect components were sent in the previous order A refund of $was issued for the Stand due to the inconvenience caused Your new Stand and instructions will be delivered November 13, Intraday Intraday Coordinator Vistaprint [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear [redacted] ,Thank you for replyingA Merchandise Credit was issued to your Vistaprint Account based on the Desired Settlement submitted by you which read:"Due to the unprofessional manner of the representative and the continued lack of accountability I would like the entire order refunded or a credit of that amount put toward my account." We opted to place the Merchandise Credit for the full cost to assist with future ordersBased on your new request, we have cancelled the Merchandise Credit and a request for a refund of of $was submittedThis is because a refund of $was already issued on 11/12/for the shipping cost of the orderThe refund usually takes to business days to show up in your bank account and to billing cycles to reflect on your bank statementOnce again we apologize for the inconveniences.Sincerely,IntradayIntraday Coordinator [redacted]
I sincerely apologize for the delayI am currently working with our legal team to provide further assistanceI will be sending an email to the email address you provided as soon as I have further details Again I apologize for any inconvenience you may have experienced and can assure you that this is not a typical Vistaprint experience Sincerely, Intraday Coordinator
Dear [redacted] ,Thank you for contacting Vistaprint regarding the issue with your checks.We understand that you were disappointed with the time it took for yourchecks to be delivered and with the customer service experience you hadWe will take full responsibility for this and for any wrong information you receivedWe have issued a Merchandise Credit for the amount of $on your Vistaprint Account as this was the full cost of the orderYou will receive an email providing you with the details of the Merchandise Credit.We will take this as a learning experience and ensure that there are improvementsAgain we apologize for the inconveniences caused.Sincerely,IntradayIntraday Coordinator [redacted]
Dear [redacted] : Thank you for contacting Vistaprint regarding the issue We understand your disappointment not receiving your order, when the money order sent was cashed; we sincerely apologize for any inconvenience caused All checks received by Vistaprint go directly to our lockbox and as soon as these checks are processed the necessary information is passed on to the relevant team to release customer orders Your money order did not include your order number needed to release your orderThis made it difficult to locate the order to be released, as there are other customers with the same name We take responsibility for you not getting the necessary assistance when you made contact with our customer service department, as the expectation was that they would ask you for some pertinent information from the money order (we had already cashed), so it could be located We know doubt will use this opportunity to educate our representatives on this issue, so it does not happen again in the future We will be sending you a refund check in the amount of $and you will also be sent the business cards ordered on September 11, Again, we apologize for any inconvenience caused Thank you for choosing Vistaprint Kind Regards, Sincerely, Intraday Intraday Coordinator [redacted]
Dear ***:Thank you for contacting Vistaprint regarding the issue of your missing Postcards.I understand that you received someone else’s and advised us, but no assurance was given that we would be contacting the customer to inform of the issue. I am sorry about this; because we are expecting... our front line representatives to request information that may be helpful to locate the customer, so we can advise them of the issue.You also wanted to know where your order was sent, so you could track it down. However, this information is not available, because we were not able to find out whose package it was sent in.This issue is not a typical one and when it does happen, we are made aware by customers who tell us they receive someone else’s order.Though we do not have the answers you are looking for, your complaint has prompted us to look at ways in which we can make improvements to how we operate.At this time, I would like to confirm that a full refund was processed for this order on February 27, 2014 and a reorder was done for the missing items.Please reply to [email protected] and let us know how we can assist you further.I sincerely apologize for any inconvenience caused.Thank you for choosing Vistaprint.Sincerely, [redacted] Coordinator###-###-####
I am acknowledging receipt of your complaint via the Revdex.com and would be more than happy to assist
I sincerely apologize for any inconvenience that you may have experienced with the domain transferBased on my research I am seeing where a domain transfer was purchased from
Vistaprint on June 21, The domain was released from us on June 21, and an email was sent with the name servers along with instructions on how to transfer the domain from Vistaprint to *** *** ***However, I am seeing where the domain name were transferred and the name servers was updated with ** ***'s name serversAs such ** *** currently owns the domain
At this point we are unable to take any actions from our end to have the domain transferred to *** *** *** as the domain is no longer with usAll the information and name servers needed for the domain transfer to *** *** *** is with ** ***I recommend contacting ** *** in order to have the domain transferred to *** *** ***
Again I apologize for any inconvenience this may have caused and can assure you that this is not a typical experience with us
Sincerely,
Intraday
Intraday Coordinator
** *** will not allow me to access or alter the setting for this Domain They will only deal with the REGISTRANT The named registrant is Vistaprint Even if Vistaprint does not know the login details, they can obtain them by verifying that they are the named registrant with ** *** They can then pass it on to me Voila!
Regards,
To the Revdex.com:
The attached document is for the Revdex.com to reviewThis is the vistaprint complaint letter sent to vistaprint's "privacy officer"I was directed to do this by the office of the privacy commissioner of Canada.
Vistaprint has not yet offered a solution to satisfactorily solve this matter, and because of their inaction, I filed a complaint to the Revdex.com
I could not upload all of the attachments to my "complaint response" this morning October 08/
Please see that this other pertinent document is added to my complaint so that the Revdex.com & business involved can see them
Regards
***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To the Revdex.com: I have been having trouble uploading attachments with this responseSo I will try uploading them one at a time
This is exactly the response (or no response at all) I have been receiving from
Vistaprint for months nowCan we please get this done with a real resolution
to this issue? what is so hardabout informing the other customer and letting
her know I have her cards? I have already provided vistaprint with the
information to contact the other customer involvedI will attach it again to
my complaint hereI will also attach the letter sent to the "privacy
officer" for vistaprintas well some other cards that were in my
postcards - may be helpfulLastly, Iwill attach my letter received from
privacy commissioner of CanadaPerhaps the Revdex.com can also work with them?
or I could call them for furtherassistance? what does the the Revdex.com recommend? I
just want this issue resolved
PLEASE HAVE A LOOK AT MY EXPECTED RESOLUTIONS AGAIN:
1)I was hoping that in forwarding
this complaint that we may get help or answers
about locating where/who has received the other
post cards that are missing from my orderI
want to be reassured that no other customer/s from
vistaprint has/have received my personal
identification
2)After months of waiting for vistaprint to
work with me on this issue, I have attempted to "***" and locate
the other customer that owns the postcards I receivedI did attempt emailing a
person asking them if they ordered from vistprint and are missing postcards
& possibly do they have mine?.No responseI want help to make vistprint
contact the other customer involved
3)I realize some of vistaprint's
customers items are business/public information
but my items/order was notI want vistaprint to
delete my personal customer information &
payment information and to remove my customer account
Regards,
*** *
Dear ***:
I want to sincerely apologize that your issue was not fully addressed by the Customer Service Representative you interacted with
I will definitely share your feedback with the relevant department in an effort to improve the quality of our service
Per our Conversation
earlier yesterday, we have successfully blanked out the documents from your portfolio, so no one will be able to see the original design which means that an order cannot be placed for these items
I would like to assure you that your account is protected by your user name which is your email address and your unique password, and as such no one can gain access to your account once you do not share this information with them
Again, I apologize for any inconvenience cause by this issue
Thank you for choosing Vistaprint
Sincerely,
Intraday
Intraday Coordinator
***
Dear ***,
I would like to sincerely apologize for any inconvenience caused by us sending unsolicited mails to your address
And for the fact that you were misinformed by the Customer Service Representative, this is not the expected behavior of our Representatives
I can assure you that
we will do an investigation to find out who assisted you when you made contact, so we can provide her with the necessary coaching
I will be more than happy to have your address removed from our mailing list
The address that was provided to the Revdex.com, *** *** ***, MO *** is the address that was submitted for removal from our mailing list
Again, I apologize for any inconvenience caused by this issue
Sincerely,
Intraday
Intraday Coordinator
***
Dear ***:
We received your feedback regarding the problems you have experienced when you attempted to order with us using the promotional offer you have seen on our website.
We are very sorry for the inconvenience you have experienced while doing business with us
In an
effort to ensure your satisfaction, we are willing honor the promotion that you have received
In order to get this done, please provide us with a contact number so that we can call you and provide further assistance
You may email your contact details to: [email protected]
Upon receiving your response, we will be able to proceed
Again, we sincerely apologize for the inconvenience or disappointments that you have experienced
We look forward to your response and assisting you further
Sincerely,
Intraday
Intraday Coordinator
***
Dear ***:
I do apologize that I was not able to make it right for you, in my first responseI acknowledge that the Postcard you received was misleading and did not make any reference of the $condition of the free shipping.
This is why I requested a copy of the card, so it could be shared with the relevant teams to have this type of issue corrected for future promotionsIt is not Vistaprint’s intention to mislead or deceive our customers with unethical marketing practicesThank you again for sending us that email
Further to your attempted order, we will be more than happy to offer you a courtesy order for up to Three-to-a-Page Checks, inclusive of shipping and processingTo take advantage of this offer or should you require further assistance on this issue, I can be reached via email at *** Thank you for your time, and do enjoy the rest of your day
Sincerely, *** Intraday Coordinator
***
Dear [redacted],Thank you for contacting Vistaprint regarding the issue with your Website and the refund. We understand that you are very disappointed and we sincerely apologize for any inconvenience caused.I investigated the issues and these are my findings:On October 24,2014 we...
tried to collect payment from your [redacted] account for the yearlycost ($87.89) of the Website Service. On October 25,2014, we received information that the attempt was not successful and we did not receive the payment. Based on that theWebsite was cancelled. When the Website was reactivated on October 28,2014 theyearly charge was taken from your [redacted] account. This means we only received one payment of $87.89 for the Yearly Subscription. Initially, a refund was issued for this amount in the form of a check that would have been shipped to you. This was the reasonfor the Agent advising you that it would have taken 3 to 4 weeks for you to receive the refund. However the refund was reissued to your [redacted] account. Since the refund was approved you can check with [redacted] to see if it was placed back to your Credit Card or deposited on your [redacted] account. In regards to a year Free Service, you will receive the service Free for a year as we refunded the only charge we received from you. The next charge to your [redacted] account will be October 28, 2015. Again we apologize for the inconveniences.Thank you for choosing Vistaprint.Sincerely,IntradayIntraday Coordinator###-###-####
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.
All they have offered to do is what they should of done in the first place. No additional compensation/offer for my time, frustration or unfair treatment. However, this ceased being about my $10 credit a long time ago. Their marketing practice is deceptive and illegal. They have still yet to recognize or admit that or make any comments about changing that. This is not about them being "sorry" or offering me the $10 the owed me anyway. This is about them ceasing their illegal marketing campaign.
Regards,
[redacted]
Dear [redacted],
We are truly regretful of the experience that you received while using our services.
A reorder was submitted for another Stand. It seems that the incorrect components were sent in the previous order.
A refund of $40 was issued for the Stand due to the inconvenience...
caused.
Your new Stand and instructions will be delivered November 13, 2014.
Intraday
Intraday Coordinator
Vistaprint
[redacted]
Dear [redacted]:Thank you for contacting Vistaprint regarding the issue of your missing Postcards.I understand that you received someone else’s and advised us, but no assurance was given that we would be contacting the customer to inform of the issue. I am sorry about this; because we are expecting...
our front line representatives to request information that may be helpful to locate the customer, so we can advise them of the issue.You also wanted to know where your order was sent, so you could track it down. However, this information is not available, because we were not able to find out whose package it was sent in.This issue is not a typical one and when it does happen, we are made aware by customers who tell us they receive someone else’s order.Though we do not have the answers you are looking for, your complaint has prompted us to look at ways in which we can make improvements to how we operate.At this time, I would like to confirm that a full refund was processed for this order on February 27, 2014 and a reorder was done for the missing items.Please reply to [email protected] and let us know how we can assist you further.I sincerely apologize for any inconvenience caused.Thank you for choosing Vistaprint.Sincerely, [redacted] Coordinator###-###-####
Dear ***, Thank you for contacting Vistaprint regarding your Website Design I am truly sorry to hear that the Website Design was not completed in the time frame that was agreed (October 14, 2014) and that the completed design did not include all the content you had requested I have reviewed your Website and the product brief you had forwarded to the Design department The process of the design normally includes two revisions Firstly, the customer fills out the product brief then the designer reviews the brief and commences the design processOnce the first revision is completed, the designer sends a feedback request to the customer Secondly, once the feedback request is received the second and final revision commences As stated in the voice message I left when I tried contacting you, I am happy to send another request on your behalf to the design team as you were not totally satisfied with the final revision In addition, in response to the late submission of the completed design I have refunded $This amount will reflect on your Credit card statement in one (1) to two (2) billing cycles Please send a reply email with the additional content request to [email protected] and I will have this forwarded to the Design department for a third revision Sincerely, Intraday Intraday Coordinator [redacted]
Dear ***, We are truly regretful of the experience that you received while using our services A reorder was submitted for another StandIt seems that the incorrect components were sent in the previous order A refund of $was issued for the Stand due to the inconvenience caused Your new Stand and instructions will be delivered November 13, Intraday Intraday Coordinator Vistaprint [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear [redacted] ,Thank you for replyingA Merchandise Credit was issued to your Vistaprint Account based on the Desired Settlement submitted by you which read:"Due to the unprofessional manner of the representative and the continued lack of accountability I would like the entire order refunded or a credit of that amount put toward my account." We opted to place the Merchandise Credit for the full cost to assist with future ordersBased on your new request, we have cancelled the Merchandise Credit and a request for a refund of of $was submittedThis is because a refund of $was already issued on 11/12/for the shipping cost of the orderThe refund usually takes to business days to show up in your bank account and to billing cycles to reflect on your bank statementOnce again we apologize for the inconveniences.Sincerely,IntradayIntraday Coordinator [redacted]
I sincerely apologize for the delayI am currently working with our legal team to provide further assistanceI will be sending an email to the email address you provided as soon as I have further details Again I apologize for any inconvenience you may have experienced and can assure you that this is not a typical Vistaprint experience Sincerely, Intraday Coordinator
Dear [redacted] ,Thank you for contacting Vistaprint regarding the issue with your checks.We understand that you were disappointed with the time it took for yourchecks to be delivered and with the customer service experience you hadWe will take full responsibility for this and for any wrong information you receivedWe have issued a Merchandise Credit for the amount of $on your Vistaprint Account as this was the full cost of the orderYou will receive an email providing you with the details of the Merchandise Credit.We will take this as a learning experience and ensure that there are improvementsAgain we apologize for the inconveniences caused.Sincerely,IntradayIntraday Coordinator [redacted]
Dear [redacted] : Thank you for contacting Vistaprint regarding the issue We understand your disappointment not receiving your order, when the money order sent was cashed; we sincerely apologize for any inconvenience caused All checks received by Vistaprint go directly to our lockbox and as soon as these checks are processed the necessary information is passed on to the relevant team to release customer orders Your money order did not include your order number needed to release your orderThis made it difficult to locate the order to be released, as there are other customers with the same name We take responsibility for you not getting the necessary assistance when you made contact with our customer service department, as the expectation was that they would ask you for some pertinent information from the money order (we had already cashed), so it could be located We know doubt will use this opportunity to educate our representatives on this issue, so it does not happen again in the future We will be sending you a refund check in the amount of $and you will also be sent the business cards ordered on September 11, Again, we apologize for any inconvenience caused Thank you for choosing Vistaprint Kind Regards, Sincerely, Intraday Intraday Coordinator [redacted]
Dear ***:Thank you for contacting Vistaprint regarding the issue of your missing Postcards.I understand that you received someone else’s and advised us, but no assurance was given that we would be contacting the customer to inform of the issue. I am sorry about this; because we are expecting... our front line representatives to request information that may be helpful to locate the customer, so we can advise them of the issue.You also wanted to know where your order was sent, so you could track it down. However, this information is not available, because we were not able to find out whose package it was sent in.This issue is not a typical one and when it does happen, we are made aware by customers who tell us they receive someone else’s order.Though we do not have the answers you are looking for, your complaint has prompted us to look at ways in which we can make improvements to how we operate.At this time, I would like to confirm that a full refund was processed for this order on February 27, 2014 and a reorder was done for the missing items.Please reply to [email protected] and let us know how we can assist you further.I sincerely apologize for any inconvenience caused.Thank you for choosing Vistaprint.Sincerely, [redacted] Coordinator###-###-####
I am acknowledging receipt of your complaint via the Revdex.com and would be more than happy to assist
I sincerely apologize for any inconvenience that you may have experienced with the domain transferBased on my research I am seeing where a domain transfer was purchased from
Vistaprint on June 21, The domain was released from us on June 21, and an email was sent with the name servers along with instructions on how to transfer the domain from Vistaprint to *** *** ***However, I am seeing where the domain name were transferred and the name servers was updated with ** ***'s name serversAs such ** *** currently owns the domain
At this point we are unable to take any actions from our end to have the domain transferred to *** *** *** as the domain is no longer with usAll the information and name servers needed for the domain transfer to *** *** *** is with ** ***I recommend contacting ** *** in order to have the domain transferred to *** *** ***
Again I apologize for any inconvenience this may have caused and can assure you that this is not a typical experience with us
Sincerely,
Intraday
Intraday Coordinator
** *** will not allow me to access or alter the setting for this Domain They will only deal with the REGISTRANT The named registrant is Vistaprint Even if Vistaprint does not know the login details, they can obtain them by verifying that they are the named registrant with ** *** They can then pass it on to me Voila!
Regards,
To the Revdex.com:
The attached document is for the Revdex.com to reviewThis is the vistaprint complaint letter sent to vistaprint's "privacy officer"I was directed to do this by the office of the privacy commissioner of Canada.
Vistaprint has not yet offered a solution to satisfactorily solve this matter, and because of their inaction, I filed a complaint to the Revdex.com
I could not upload all of the attachments to my "complaint response" this morning October 08/
Please see that this other pertinent document is added to my complaint so that the Revdex.com & business involved can see them
Regards
***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To the Revdex.com: I have been having trouble uploading attachments with this responseSo I will try uploading them one at a time
This is exactly the response (or no response at all) I have been receiving from
Vistaprint for months nowCan we please get this done with a real resolution
to this issue? what is so hardabout informing the other customer and letting
her know I have her cards? I have already provided vistaprint with the
information to contact the other customer involvedI will attach it again to
my complaint hereI will also attach the letter sent to the "privacy
officer" for vistaprintas well some other cards that were in my
postcards - may be helpfulLastly, Iwill attach my letter received from
privacy commissioner of CanadaPerhaps the Revdex.com can also work with them?
or I could call them for furtherassistance? what does the the Revdex.com recommend? I
just want this issue resolved
PLEASE HAVE A LOOK AT MY EXPECTED RESOLUTIONS AGAIN:
1)I was hoping that in forwarding
this complaint that we may get help or answers
about locating where/who has received the other
post cards that are missing from my orderI
want to be reassured that no other customer/s from
vistaprint has/have received my personal
identification
2)After months of waiting for vistaprint to
work with me on this issue, I have attempted to "***" and locate
the other customer that owns the postcards I receivedI did attempt emailing a
person asking them if they ordered from vistprint and are missing postcards
& possibly do they have mine?.No responseI want help to make vistprint
contact the other customer involved
3)I realize some of vistaprint's
customers items are business/public information
but my items/order was notI want vistaprint to
delete my personal customer information &
payment information and to remove my customer account
Regards,
*** *
Dear ***:
I want to sincerely apologize that your issue was not fully addressed by the Customer Service Representative you interacted with
I will definitely share your feedback with the relevant department in an effort to improve the quality of our service
Per our Conversation
earlier yesterday, we have successfully blanked out the documents from your portfolio, so no one will be able to see the original design which means that an order cannot be placed for these items
I would like to assure you that your account is protected by your user name which is your email address and your unique password, and as such no one can gain access to your account once you do not share this information with them
Again, I apologize for any inconvenience cause by this issue
Thank you for choosing Vistaprint
Sincerely,
Intraday
Intraday Coordinator
***
Dear ***,
I would like to sincerely apologize for any inconvenience caused by us sending unsolicited mails to your address
And for the fact that you were misinformed by the Customer Service Representative, this is not the expected behavior of our Representatives
I can assure you that
we will do an investigation to find out who assisted you when you made contact, so we can provide her with the necessary coaching
I will be more than happy to have your address removed from our mailing list
The address that was provided to the Revdex.com, *** *** ***, MO *** is the address that was submitted for removal from our mailing list
Again, I apologize for any inconvenience caused by this issue
Sincerely,
Intraday
Intraday Coordinator
***
Dear ***:
We received your feedback regarding the problems you have experienced when you attempted to order with us using the promotional offer you have seen on our website.
We are very sorry for the inconvenience you have experienced while doing business with us
In an
effort to ensure your satisfaction, we are willing honor the promotion that you have received
In order to get this done, please provide us with a contact number so that we can call you and provide further assistance
You may email your contact details to: [email protected]
Upon receiving your response, we will be able to proceed
Again, we sincerely apologize for the inconvenience or disappointments that you have experienced
We look forward to your response and assisting you further
Sincerely,
Intraday
Intraday Coordinator
***
Dear ***:
I do apologize that I was not able to make it right for you, in my first responseI acknowledge that the Postcard you received was misleading and did not make any reference of the $condition of the free shipping.
This is why I requested a copy of the card, so it could be shared with the relevant teams to have this type of issue corrected for future promotionsIt is not Vistaprint’s intention to mislead or deceive our customers with unethical marketing practicesThank you again for sending us that email
Further to your attempted order, we will be more than happy to offer you a courtesy order for up to Three-to-a-Page Checks, inclusive of shipping and processingTo take advantage of this offer or should you require further assistance on this issue, I can be reached via email at *** Thank you for your time, and do enjoy the rest of your day
Sincerely, *** Intraday Coordinator
***
Dear [redacted],Thank you for contacting Vistaprint regarding the issue with your Website and the refund. We understand that you are very disappointed and we sincerely apologize for any inconvenience caused.I investigated the issues and these are my findings:On October 24,2014 we...
tried to collect payment from your [redacted] account for the yearlycost ($87.89) of the Website Service. On October 25,2014, we received information that the attempt was not successful and we did not receive the payment. Based on that theWebsite was cancelled. When the Website was reactivated on October 28,2014 theyearly charge was taken from your [redacted] account. This means we only received one payment of $87.89 for the Yearly Subscription. Initially, a refund was issued for this amount in the form of a check that would have been shipped to you. This was the reasonfor the Agent advising you that it would have taken 3 to 4 weeks for you to receive the refund. However the refund was reissued to your [redacted] account. Since the refund was approved you can check with [redacted] to see if it was placed back to your Credit Card or deposited on your [redacted] account. In regards to a year Free Service, you will receive the service Free for a year as we refunded the only charge we received from you. The next charge to your [redacted] account will be October 28, 2015. Again we apologize for the inconveniences.Thank you for choosing Vistaprint.Sincerely,IntradayIntraday Coordinator###-###-####
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.
All they have offered to do is what they should of done in the first place. No additional compensation/offer for my time, frustration or unfair treatment. However, this ceased being about my $10 credit a long time ago. Their marketing practice is deceptive and illegal. They have still yet to recognize or admit that or make any comments about changing that. This is not about them being "sorry" or offering me the $10 the owed me anyway. This is about them ceasing their illegal marketing campaign.
Regards,
[redacted]
Dear [redacted],
We are truly regretful of the experience that you received while using our services.
A reorder was submitted for another Stand. It seems that the incorrect components were sent in the previous order.
A refund of $40 was issued for the Stand due to the inconvenience...
caused.
Your new Stand and instructions will be delivered November 13, 2014.
Intraday
Intraday Coordinator
Vistaprint
[redacted]
Dear [redacted]:Thank you for contacting Vistaprint regarding the issue of your missing Postcards.I understand that you received someone else’s and advised us, but no assurance was given that we would be contacting the customer to inform of the issue. I am sorry about this; because we are expecting...
our front line representatives to request information that may be helpful to locate the customer, so we can advise them of the issue.You also wanted to know where your order was sent, so you could track it down. However, this information is not available, because we were not able to find out whose package it was sent in.This issue is not a typical one and when it does happen, we are made aware by customers who tell us they receive someone else’s order.Though we do not have the answers you are looking for, your complaint has prompted us to look at ways in which we can make improvements to how we operate.At this time, I would like to confirm that a full refund was processed for this order on February 27, 2014 and a reorder was done for the missing items.Please reply to [email protected] and let us know how we can assist you further.I sincerely apologize for any inconvenience caused.Thank you for choosing Vistaprint.Sincerely, [redacted] Coordinator###-###-####