Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. The company Vistaprint stated they issued a "Merchandise Credit" to my account. I am not interested in a Merchandise credit not am I interested in ever doing business with this company again. I would like the $18.22 refunded back to my credit card and move on from this unsatisfactory experience.
Regards,
[redacted]
Dear [redacted],Thank you for contacting Vistaprint regarding the issue with your checks.We understand that you were disappointed with the time it took for yourchecks to be delivered and with the customer service experience you had. We will take full responsibility for this and for any...
wrong information you received. We have issued a Merchandise Credit for the amount of $18.22 on your Vistaprint Account as this was the full cost of the order. You will receive an email providing you with the details of the Merchandise Credit.We will take this as a learning experience and ensure that there are improvements. Again we apologize for the inconveniences caused.Sincerely,IntradayIntraday Coordinator[redacted]
Dear [redacted],
Thank you for contacting Vistaprint regarding your Website Design.
I am truly sorry to hear that the Website Design was not completed in the time frame that was agreed (October 14, 2014) and that the completed design did not include all the content you had requested.
I...
have reviewed your Website and the product brief you had forwarded to the Design department. The process of the design normally includes two revisions. Firstly, the customer fills out the product brief then the designer reviews the brief and commences the design process. Once the first revision is completed, the designer sends a feedback request to the customer. Secondly, once the feedback request is received the second and final revision commences.
As stated in the voice message I left when I tried contacting you, I am happy to send another request on your behalf to the design team as you were not totally satisfied with the final revision. In addition, in response to the late submission of the completed design I have refunded $150.00. This amount will reflect on your Credit card statement in one (1) to two (2) billing cycles.
Please send a reply email with the additional content request to [email protected] and I will have this forwarded to the Design department for a third revision.
Sincerely,
I sincerely apologize for the delay. I am currently working with our legal team to provide further assistance. I will be sending an email to the email address you provided as soon as I have further details.
Again I apologize for any inconvenience you may have experienced and can assure you that this is not a typical Vistaprint experience.
Sincerely,
Intraday
Coordinator
This is an extremely unsatisfactory response. The whole reason for having to resort to the Revdex.com is that I have received nothing but a complete unwillingness to address my problem and instead have been given evasive answers clouded in unhelpful technical jargon and encountered ridiculous delays. So what do I get here? More of the same. At the very least, I suppose publicizing my experience through the Revdex.com will help many small business owners out there see what damage to their business may arise if they make the mistake of entrusting Vistaprint with helping them to establish an online presence for their business and obtain a suitable domain. In my case, it is costing me literally thousands of dollars as I lose potential clients due to being unable to publish my improved website design, not to mention the thousands I have spent in designing a website that I cannot now use. The only alternative would be to obtain a new domain registration and spend hundreds if not thousands re-ordering signage, promotional materials, letterhead, business cards and many hours updating my website url on the dozens of online and offline directories in which I appear.
The solution: A Vista employee spends approximately 20 minutes calling [redacted] and saying "Hi, I am with Vistaprint, we are shown as the registrant for [redacted], but we appear to have misplaced the login and membership details. I am happy to verify our company's identity for security purposes, what do you need to get from us so we can recapture this information?"
Civil litigation would appear inevitable...How does your legal department like that?
Regards,
Dear [redacted],
Thank you for contacting Vistaprint regarding your recent
issue with your orders.
I sincerely apologize for the inconveniences you experienced
and for the fact that the orders did not meet your expectations.
We have processed two separate refunds in the amounts of
$67.59 and...
$95.46. The refund usually takes 3 to 5 business days to show up in
your bank account and 1 to 2 billing cycles to reflect on your bank statement.
Again, we apologize for any inconvenience caused.
Thank you for choosing Vistaprint.
Sincerely,
Intraday
Intraday Coordinator
[redacted]
Dear [redacted],Thank you for replying. A Merchandise Credit was issued to your Vistaprint Account based on the Desired Settlement submitted by you which read:"Due to the unprofessional manner of the representative and the continued lack of accountability I would like the entire order refunded or a credit of that amount put toward my account." We opted to place the Merchandise Credit for the full cost to assist with future orders. Based on your new request, we have cancelled the Merchandise Credit and a request for a refund of of $8.23 was submitted. This is because a refund of $9.99 was already issued on 11/12/2014 for the shipping cost of the order. The refund usually takes 3 to 5 business days to show up in your bank account and 1 to 2 billing cycles to reflect on your bank statement. Once again we apologize for the inconveniences.Sincerely,IntradayIntraday Coordinator[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does somewhat satisfy my issues and/or concerns in reference to complaint #[redacted]. I did receive one of my refunds and my website is still active which I requested. However, it is not true that the initial payment was rejected because I have a Paypal statement (that I have attached) and a bank statement reflecting the charge on October 24th (which cleared successfully) therefore my website should have never been shutdown. Again, I am not pleased at the dishonesty that is being presented. Because I need my site to remain active, I am willing to walk away from this case, but I still believe that since I have proof that my website should have never been cancelled nor the additional charge on my account, that I should receive the initial payment back as well or at least another year of free service. I am willing to close the case but will question the integrity and customer service of Vistaprint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dear [redacted]:
Thank you for contacting Vistaprint regarding the issue.
We understand your disappointment not receiving your order, when the money order sent was cashed; we sincerely apologize for any inconvenience caused.
All checks received by Vistaprint go directly to our lockbox and as...
soon as these checks are processed the necessary information is passed on to the relevant team to release customer orders.
Your money order did not include your order number needed to release your order. This made it difficult to locate the order to be released, as there are other customers with the same name.
We take responsibility for you not getting the necessary assistance when you made contact with our customer service department, as the expectation was that they would ask you for some pertinent information from the money order (we had already cashed), so it could be located.
We know doubt will use this opportunity to educate our representatives on this issue, so it does not happen again in the future.
We will be sending you a refund check in the amount of $11.98 and you will also be sent the business cards ordered on September 11, 2014.
Again, we apologize for any inconvenience caused.
Thank you for choosing Vistaprint.
Kind Regards,
Sincerely,
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dear [redacted]:
Thank you for taking the time to speak with me today concerning the issue you had with the Birthday Postcard promotion, as well as for sending the email of the postcard.
I again apologize that the promotion was not explicit about the Free Shipping and Processing...
condition and that you were not provided the same offer, as was offered by the first Customer service Agent you spoke with.
I would like to reiterate that we will be reviewing the interactions you experienced with all our Representatives on this issue, so we can address the customer service gaps that exist.
As was promised, I have issued a Merchandise credit to your account; this is in the amount of $10 and will be valid for a year from today’s date.
This credit can be applied to any future purchase on our Website.
Should you require further assistance on this issue, I can be reached via email at [email protected].
Thank you for your time, and do enjoy the rest of your day.
Sincerely, [redacted] Intraday Coordinator
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. The company Vistaprint stated they issued a "Merchandise Credit" to my account. I am not interested in a Merchandise credit not am I interested in ever doing business with this company again. I would like the $18.22 refunded back to my credit card and move on from this unsatisfactory experience.
Regards,
[redacted]
Dear [redacted],Thank you for contacting Vistaprint regarding the issue with your checks.We understand that you were disappointed with the time it took for yourchecks to be delivered and with the customer service experience you had. We will take full responsibility for this and for any...
wrong information you received. We have issued a Merchandise Credit for the amount of $18.22 on your Vistaprint Account as this was the full cost of the order. You will receive an email providing you with the details of the Merchandise Credit.We will take this as a learning experience and ensure that there are improvements. Again we apologize for the inconveniences caused.Sincerely,IntradayIntraday Coordinator[redacted]
Dear [redacted],
Thank you for contacting Vistaprint regarding your Website Design.
I am truly sorry to hear that the Website Design was not completed in the time frame that was agreed (October 14, 2014) and that the completed design did not include all the content you had requested.
I...
have reviewed your Website and the product brief you had forwarded to the Design department. The process of the design normally includes two revisions. Firstly, the customer fills out the product brief then the designer reviews the brief and commences the design process. Once the first revision is completed, the designer sends a feedback request to the customer. Secondly, once the feedback request is received the second and final revision commences.
As stated in the voice message I left when I tried contacting you, I am happy to send another request on your behalf to the design team as you were not totally satisfied with the final revision. In addition, in response to the late submission of the completed design I have refunded $150.00. This amount will reflect on your Credit card statement in one (1) to two (2) billing cycles.
Please send a reply email with the additional content request to [email protected] and I will have this forwarded to the Design department for a third revision.
Sincerely,
Intraday
Intraday Coordinator
[redacted]
I sincerely apologize for the delay. I am currently working with our legal team to provide further assistance. I will be sending an email to the email address you provided as soon as I have further details.
Again I apologize for any inconvenience you may have experienced and can assure you that this is not a typical Vistaprint experience.
Sincerely,
Intraday
Coordinator
This is an extremely unsatisfactory response. The whole reason for having to resort to the Revdex.com is that I have received nothing but a complete unwillingness to address my problem and instead have been given evasive answers clouded in unhelpful technical jargon and encountered ridiculous delays. So what do I get here? More of the same. At the very least, I suppose publicizing my experience through the Revdex.com will help many small business owners out there see what damage to their business may arise if they make the mistake of entrusting Vistaprint with helping them to establish an online presence for their business and obtain a suitable domain. In my case, it is costing me literally thousands of dollars as I lose potential clients due to being unable to publish my improved website design, not to mention the thousands I have spent in designing a website that I cannot now use. The only alternative would be to obtain a new domain registration and spend hundreds if not thousands re-ordering signage, promotional materials, letterhead, business cards and many hours updating my website url on the dozens of online and offline directories in which I appear.
The solution: A Vista employee spends approximately 20 minutes calling [redacted] and saying "Hi, I am with Vistaprint, we are shown as the registrant for [redacted], but we appear to have misplaced the login and membership details. I am happy to verify our company's identity for security purposes, what do you need to get from us so we can recapture this information?"
Civil litigation would appear inevitable...How does your legal department like that?
Regards,
Dear [redacted],
Thank you for contacting Vistaprint regarding your recent
issue with your orders.
I sincerely apologize for the inconveniences you experienced
and for the fact that the orders did not meet your expectations.
We have processed two separate refunds in the amounts of
$67.59 and...
$95.46. The refund usually takes 3 to 5 business days to show up in
your bank account and 1 to 2 billing cycles to reflect on your bank statement.
Again, we apologize for any inconvenience caused.
Thank you for choosing Vistaprint.
Sincerely,
Intraday
Intraday Coordinator
[redacted]
Dear [redacted],Thank you for replying. A Merchandise Credit was issued to your Vistaprint Account based on the Desired Settlement submitted by you which read:"Due to the unprofessional manner of the representative and the continued lack of accountability I would like the entire order refunded or a credit of that amount put toward my account." We opted to place the Merchandise Credit for the full cost to assist with future orders. Based on your new request, we have cancelled the Merchandise Credit and a request for a refund of of $8.23 was submitted. This is because a refund of $9.99 was already issued on 11/12/2014 for the shipping cost of the order. The refund usually takes 3 to 5 business days to show up in your bank account and 1 to 2 billing cycles to reflect on your bank statement. Once again we apologize for the inconveniences.Sincerely,IntradayIntraday Coordinator[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does somewhat satisfy my issues and/or concerns in reference to complaint #[redacted]. I did receive one of my refunds and my website is still active which I requested. However, it is not true that the initial payment was rejected because I have a Paypal statement (that I have attached) and a bank statement reflecting the charge on October 24th (which cleared successfully) therefore my website should have never been shutdown. Again, I am not pleased at the dishonesty that is being presented. Because I need my site to remain active, I am willing to walk away from this case, but I still believe that since I have proof that my website should have never been cancelled nor the additional charge on my account, that I should receive the initial payment back as well or at least another year of free service. I am willing to close the case but will question the integrity and customer service of Vistaprint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dear [redacted]:
Thank you for contacting Vistaprint regarding the issue.
We understand your disappointment not receiving your order, when the money order sent was cashed; we sincerely apologize for any inconvenience caused.
All checks received by Vistaprint go directly to our lockbox and as...
soon as these checks are processed the necessary information is passed on to the relevant team to release customer orders.
Your money order did not include your order number needed to release your order. This made it difficult to locate the order to be released, as there are other customers with the same name.
We take responsibility for you not getting the necessary assistance when you made contact with our customer service department, as the expectation was that they would ask you for some pertinent information from the money order (we had already cashed), so it could be located.
We know doubt will use this opportunity to educate our representatives on this issue, so it does not happen again in the future.
We will be sending you a refund check in the amount of $11.98 and you will also be sent the business cards ordered on September 11, 2014.
Again, we apologize for any inconvenience caused.
Thank you for choosing Vistaprint.
Kind Regards,
Sincerely,
Intraday
Intraday Coordinator
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dear [redacted]:
Thank you for taking the time to speak with me today concerning the issue you had with the Birthday Postcard promotion, as well as for sending the email of the postcard.
I again apologize that the promotion was not explicit about the Free Shipping and Processing...
condition and that you were not provided the same offer, as was offered by the first Customer service Agent you spoke with.
I would like to reiterate that we will be reviewing the interactions you experienced with all our Representatives on this issue, so we can address the customer service gaps that exist.
As was promised, I have issued a Merchandise credit to your account; this is in the amount of $10 and will be valid for a year from today’s date.
This credit can be applied to any future purchase on our Website.
Should you require further assistance on this issue, I can be reached via email at [email protected].
Thank you for your time, and do enjoy the rest of your day.
Sincerely, [redacted] Intraday Coordinator
[redacted]