Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This should have never been placed on my billI never asked for the promotionI should have looked at my bill, that still does not excuse the fact that this was placed on my bill without my authorizationI have paid all for several months for something that I have not used because I was unaware that I was being billed for such itemCincinnati Bell should take some responsibility in placing items on a customers bill that was never asked forAlso, if it was a promotional item, would the promotional item turn off after the promotion stopped? This is the issue I never asked for the promotion, who ever decided to give me the promotionNow I have to pay for the mistake that your employee placed on my billI do not feel like I should be responsible for paying for something that your employee placed on my order
Regards,
*** ***
This service was activated 11/18/Since the location moved the account number changedThere hasn't been any payments made on this account since it was activated in NovemberThe balance on the account is $***This covers the time period 11/18/- 3/5/and a $*** charge for an unreturned
modemWhen the modem is returned the $*** charge will be removedAt this time all the charges are valid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below I was contacted by a supervisor in regards to the matter in May after I filed the complaint with the Revdex.comI explained to him that I had a fight party and spent a lot of money for the ppv event in MayThey didn't charge us for the fight in May because we didn't get the fight due to Poor serviceThat didn't help the fact that I had people over to watch the fightHe told me that for the inconvenience our next ppv order would be on themI don't understand why it was not notedI just want Cincinnati bell the keep their word and treat me like a valued custermer
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
September 26,
*** *** ***
*** *** *** **
*** ** ***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your parents account. I need the account # for your parents account. Once I have that I will be able to
review the account
***
Executive Care Representative
Cincinnati Bell Telephone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I had an account set up there It is as follows: *** It was paid, and the modem was returned It was from the time 11/xx-3/xx We had businesses opened I returned two modems to the location at *** I asked SEVERAL times in person, and through phone calls to my account rep ***, if all bills were paid They said yes I turned in all cords with both modems.]
Regards,
*** ***
September 9,
*** ***
*** *** ***
*** *** ** ***
RE: Fioptic Equipment Account # ***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your fioptic equipment return
Do you have a Fed Ex tracking#
I
have contacted the outside collection agency and asked them not to report this on your credit
Once I get the tracking # and locate the equipment we can get the final bill adjusted
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
September 2,
Mr. *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com rebuttal
You were notified of the months free of Premium Channels on the receipt that we sent to your email address *** at the point of saleThere is a number provided on the receipt to call if something isn’t correct
The channels are not removed at the end of any promotional period without notification You have been billed $*** per month for these channels since February and had not requested them to be removed until August
Unfortunately the service for these channels has been provided to you since your account was activated and since we received no notice in that time span that you did not want them the charges are valid
Cincinnati Bell considers this complaint closed
***
Executive Care Agent
Cincinnati Bell Telephone
September 30,
*** ***
*** *** ***
*** ** ***
RE: Account# ***
I am responding to the complaint that you filed with the *** *** *** concerning your internet service
After reviewing the account and checking with our repair group we have issued a credit of $*** to the account. The notes on the account show that you first reported issues with the internet speed in September
Additionally your premise is over 19,feet from the DSLAM which seems to be the primary cause of the issue
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone
September 26,
*** ***
*** *** *** ***
*** ** ***
RE: Wireless Account # ***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your early termination fee on your wireless account
After reviewing
your billing invoice dated 3-25-I see where you were charged $*** for your early term fee.
I have pulled the contract dated 12-24-signed by you agreeing to the early term fee
I am mailing you a copy of the contract
The charges are correct and Cincinnati Bell stands behind the decision to bill you for the term fees. We are not able to waive this fee
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
- I have not hung up on any operators, other than the incompetent overseas "support" you have
- You have not sent a single *SUPERVISOR* to my propertyIf you did it would be working, OBVIOUSLYNOT ONE SUPERVISOR HAS CALLED ME OR BEEN TO MY RESIDENCE
- I have an appointment scheduled that is supposed to have a "team" coming, with supervisorsAs of 8:14AM you already had the WRONG APPOINTMENT TIME I AGREED TOSo who knows if a supervisor will actually comeIf you record your calls, go back and listen to itI talked with *** in ***
- I whole heartedly agree with you that I should probably go to another provider if I have this many issuesI apologize for trying to be a loyal customer, you make it really easy to not want to be thoughI will be cancelling my service should it not be fixed by end of the day with the appointment scheduledAdditionally, I will be doing a full charge back of all payments made over the past months of interrupted service
I have nothing else to say in this matter
Regards,
*** ***
September 9,
*** ***
*** *** **
*** ** ***
RE: Cincinnati Bell *** consumer dispute for phone # ***
Cincinnati Bell is responding to the complaint that you
filed with the Revdex.com concerning your *** Account,
Cincinnati Bell constantly strives to offer excellent customer service for all of our products. If you have an issue with your *** account you need to call *** and someone will be glad to assist you
In reviewing your account I have found that you were charged for data which would include pictures or internet usage for example. If you would like to block data on your phone please call the number above and someone will be glad to assist you
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone
September 19,
*** ***
*** *** ***
*** ***
*** ** ***
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com concerning the collections account
RE: Cincinnati Bell Telephone Account ***
Please contact the Outside Collection Agency to make payment arrangements
***
Cincinnati Bell is considering this complaint to be resolved
***
Executive Care Representative
Cincinnati Bell Telephone
September 3,
Ms. *** ***
*** *** ***
*** ** ***
RE: Wireless Account # ***
Cincinnati Bell is responding to your Revdex.com complaint regarding your Cincinnati Bell Wireless bill
I have researched your account and I agree that you have been
an exceptional customer and we would like to keep your business until the sale of the wireless spectrum is complete
I have applied a $* discount on your wireless account to offset the new $* Account Maintenance Fee and issued a $*credit on your current bill that you were already charged on
This discount will remain on your account until you decide to switch to another provider
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As long as my service is fixed as promisedI am satisfied with the credits given on my behalf up until this point , I would just like my service issues fixed so I can use the services I pay for and hope to be notified when the issue is resolved as I have been notified that it could still be awhile since the only engineer that can address the issue is out on a family medical leaveI would hope that it shouldn't be too much longer and my account be discounted/credited for internet usage from 9-5-until the date the issue is in fact resolved.
Thank you
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hi ***,
After doing my own research of the company's directory I finally found a phone number that I thought could lead me in the right directionI found that apparently there are only people in the entire company who know what the accounts payable department is/does, *** in Payroll and *** from Accounts PayableAnyway, after much frustration and delay I finally got to speak with ***She was a huge helpShe apologized for everything I had went through and informed me that the check would be printed tomorrow (they wait for a large batch and then process them all at once)She said since I'm local I should have it by Monday but she provided me with her direct line and said if I don't receive it by next week to call her asap and she will personally ensure I receive it
Thanks for all of your help ***!
-*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Due to the timing of this issue, I no longer have the tracking #, I threw it out a few weeks after mailing the equipment backI am currently checking with the *** to see if they can find the order, but in the meantime, here is the address I mailed it back to, can Cincinnati Bell give someone a call there and see what is up, maybe the received it there and didn't log it due to it not being standard procedure to mail devices back
Cincinnati Bell Telephone
Power & Telephone
*** *** *** ***
*** ***
*** ** ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***9, and find that this resolution is satisfactory to me.
We accept your offer Please adjust our cincinnati bell account accordinglyPlease call me friday at ***, I can confirm account changes then Thank you for your assistance.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This should have never been placed on my billI never asked for the promotionI should have looked at my bill, that still does not excuse the fact that this was placed on my bill without my authorizationI have paid all for several months for something that I have not used because I was unaware that I was being billed for such itemCincinnati Bell should take some responsibility in placing items on a customers bill that was never asked forAlso, if it was a promotional item, would the promotional item turn off after the promotion stopped? This is the issue I never asked for the promotion, who ever decided to give me the promotionNow I have to pay for the mistake that your employee placed on my billI do not feel like I should be responsible for paying for something that your employee placed on my order
Regards,
*** ***
This service was activated 11/18/Since the location moved the account number changedThere hasn't been any payments made on this account since it was activated in NovemberThe balance on the account is $***This covers the time period 11/18/- 3/5/and a $*** charge for an unreturned
modemWhen the modem is returned the $*** charge will be removedAt this time all the charges are valid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below I was contacted by a supervisor in regards to the matter in May after I filed the complaint with the Revdex.comI explained to him that I had a fight party and spent a lot of money for the ppv event in MayThey didn't charge us for the fight in May because we didn't get the fight due to Poor serviceThat didn't help the fact that I had people over to watch the fightHe told me that for the inconvenience our next ppv order would be on themI don't understand why it was not notedI just want Cincinnati bell the keep their word and treat me like a valued custermer
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
September 26,
*** *** ***
*** *** *** **
*** ** ***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your parents account. I need the account # for your parents account. Once I have that I will be able to
review the account
***
Executive Care Representative
Cincinnati Bell Telephone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I had an account set up there It is as follows: *** It was paid, and the modem was returned It was from the time 11/xx-3/xx We had businesses opened I returned two modems to the location at *** I asked SEVERAL times in person, and through phone calls to my account rep ***, if all bills were paid They said yes I turned in all cords with both modems.]
Regards,
*** ***
September 9,
*** ***
*** *** ***
*** *** ** ***
RE: Fioptic Equipment Account # ***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your fioptic equipment return
Do you have a Fed Ex tracking#
I
have contacted the outside collection agency and asked them not to report this on your credit
Once I get the tracking # and locate the equipment we can get the final bill adjusted
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
September 2,
Mr. *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com rebuttal
You were notified of the months free of Premium Channels on the receipt that we sent to your email address *** at the point of saleThere is a number provided on the receipt to call if something isn’t correct
The channels are not removed at the end of any promotional period without notification You have been billed $*** per month for these channels since February and had not requested them to be removed until August
Unfortunately the service for these channels has been provided to you since your account was activated and since we received no notice in that time span that you did not want them the charges are valid
Cincinnati Bell considers this complaint closed
***
Executive Care Agent
Cincinnati Bell Telephone
September 30,
*** ***
*** *** ***
*** ** ***
RE: Account# ***
I am responding to the complaint that you filed with the *** *** *** concerning your internet service
After reviewing the account and checking with our repair group we have issued a credit of $*** to the account. The notes on the account show that you first reported issues with the internet speed in September
Additionally your premise is over 19,feet from the DSLAM which seems to be the primary cause of the issue
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone
September 26,
*** ***
*** *** *** ***
*** ** ***
RE: Wireless Account # ***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your early termination fee on your wireless account
After reviewing
your billing invoice dated 3-25-I see where you were charged $*** for your early term fee.
I have pulled the contract dated 12-24-signed by you agreeing to the early term fee
I am mailing you a copy of the contract
The charges are correct and Cincinnati Bell stands behind the decision to bill you for the term fees. We are not able to waive this fee
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
- I have not hung up on any operators, other than the incompetent overseas "support" you have
- You have not sent a single *SUPERVISOR* to my propertyIf you did it would be working, OBVIOUSLYNOT ONE SUPERVISOR HAS CALLED ME OR BEEN TO MY RESIDENCE
- I have an appointment scheduled that is supposed to have a "team" coming, with supervisorsAs of 8:14AM you already had the WRONG APPOINTMENT TIME I AGREED TOSo who knows if a supervisor will actually comeIf you record your calls, go back and listen to itI talked with *** in ***
- I whole heartedly agree with you that I should probably go to another provider if I have this many issuesI apologize for trying to be a loyal customer, you make it really easy to not want to be thoughI will be cancelling my service should it not be fixed by end of the day with the appointment scheduledAdditionally, I will be doing a full charge back of all payments made over the past months of interrupted service
I have nothing else to say in this matter
Regards,
*** ***
September 9,
*** ***
*** *** **
*** ** ***
RE: Cincinnati Bell *** consumer dispute for phone # ***
Cincinnati Bell is responding to the complaint that you
filed with the Revdex.com concerning your *** Account,
Cincinnati Bell constantly strives to offer excellent customer service for all of our products. If you have an issue with your *** account you need to call *** and someone will be glad to assist you
In reviewing your account I have found that you were charged for data which would include pictures or internet usage for example. If you would like to block data on your phone please call the number above and someone will be glad to assist you
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone
September 19,
*** ***
*** *** ***
*** ***
*** ** ***
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com concerning the collections account
RE: Cincinnati Bell Telephone Account ***
Please contact the Outside Collection Agency to make payment arrangements
***
Cincinnati Bell is considering this complaint to be resolved
***
Executive Care Representative
Cincinnati Bell Telephone
September 3,
Ms. *** ***
*** *** ***
*** ** ***
RE: Wireless Account # ***
Cincinnati Bell is responding to your Revdex.com complaint regarding your Cincinnati Bell Wireless bill
I have researched your account and I agree that you have been
an exceptional customer and we would like to keep your business until the sale of the wireless spectrum is complete
I have applied a $* discount on your wireless account to offset the new $* Account Maintenance Fee and issued a $*credit on your current bill that you were already charged on
This discount will remain on your account until you decide to switch to another provider
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As long as my service is fixed as promisedI am satisfied with the credits given on my behalf up until this point , I would just like my service issues fixed so I can use the services I pay for and hope to be notified when the issue is resolved as I have been notified that it could still be awhile since the only engineer that can address the issue is out on a family medical leaveI would hope that it shouldn't be too much longer and my account be discounted/credited for internet usage from 9-5-until the date the issue is in fact resolved.
Thank you
Regards,
*** ***
My account number for this issue is ***
Again *** *** is the name on the account
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hi ***,
After doing my own research of the company's directory I finally found a phone number that I thought could lead me in the right directionI found that apparently there are only people in the entire company who know what the accounts payable department is/does, *** in Payroll and *** from Accounts PayableAnyway, after much frustration and delay I finally got to speak with ***She was a huge helpShe apologized for everything I had went through and informed me that the check would be printed tomorrow (they wait for a large batch and then process them all at once)She said since I'm local I should have it by Monday but she provided me with her direct line and said if I don't receive it by next week to call her asap and she will personally ensure I receive it
Thanks for all of your help ***!
-*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Due to the timing of this issue, I no longer have the tracking #, I threw it out a few weeks after mailing the equipment backI am currently checking with the *** to see if they can find the order, but in the meantime, here is the address I mailed it back to, can Cincinnati Bell give someone a call there and see what is up, maybe the received it there and didn't log it due to it not being standard procedure to mail devices back
Cincinnati Bell Telephone
Power & Telephone
*** *** *** ***
*** ***
*** ** ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***9, and find that this resolution is satisfactory to me.
We accept your offer Please adjust our cincinnati bell account accordinglyPlease call me friday at ***, I can confirm account changes then Thank you for your assistance.
Regards,
*** ***