October 14, 2014
[redacted]
[redacted]
[redacted]
RE: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account. We do apologize for any technical issues you have been experiencing. Our records indicate that a technician was at your home on...
10-10-14. I spoke with this technician and he advised that he spoke with your husband and educated him on bandwidth management. The technician provided his cell number for future reference.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell
RE: Fioptics account# [redacted]
Cincinnati Bell is responding to the rebuttal you filed with the Revdex.com concerning your Fioptics account.
The pricing you requested is as follows:
Internet $[redacted]
TV $[redacted]
2 boxes $[redacted] EACH) ________________________________________________________________________________...⇄ />
$[redacted]
Keep in mind that you have promotions on the TV services that expire in October at that time your bill will increase by the following:
HD DVR BOX �...⇄ />
Set Top Box �...⇄ />
Promotion �...⇄ $[redacted] off TV
Whole Home DVR service $[redacted]
Modem fee �...⇄ $[redacted] ...⇄ $[redacted]
These prices are without taxes and surcharges
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
September 23, 2014
[redacted]
RE: Cincinnati Bell Fioptics Account # [redacted]
I am responding to the complaint that you filed with the Revdex.com concerning your Fioptics Account.
After reviewing your account I have issued a...
courtesy adjustment in the amount of $[redacted]. The current amount due on your account is $[redacted]. I have reviewed the charges on the previous bills and made adjustments accordingly.
The next bill will be due November 8th.
You are currently receiving promotions on your account in the amount of $[redacted] through March 1, 2015.
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
September 11, 2014
[redacted]
RE: Fioptics account# [redacted]
Cincinnati Bell is responding to your complaint that you filed with the Revdex.com concerning your Fioptics account.
In reviewing your account I have found...
that you were on promotion pricing from 8-30-13 to 8-30-14. You were receiving a [redacted] discount on the internet and a [redacted] discount on your phone line and features. The promotions have now expired and you are required to pay regular pricing for your services. Your promotions can only be put on for 12 months at a time.
The internet is now priced at [redacted] a month and the phone line and features are priced at [redacted] a month. Your service has increased by $[redacted] a month.
We offered you a courtesy restoral of service on September 9, 2014. Our charge to restore service is $[redacted] for line and [redacted] for the internet. We have waived this fee as a courtesy.
Any time service is denied and needs to be restored it can take up to 4 hours to have the services restored.
You currently are being charged the correct pricing and are not under any contract for your services.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
September 29, 2014
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your parents account.
After reviewing the notes on the account I do see where the local service freeze has been removed. The freeze was on the account to protect your parents from having there service transferred to another provider without their permission. I have checked the current up to date records and the local service freeze is no longer on the account.
I have checked the address on file and I am showing that internet is available at the new location. I apologize that you were misinformed. I will be sending this complaint to our Residential Service Center managers for training and educational purposes so that this does not happen again.
I do not see any pending requests to port out your parent’s number to another carrier. There is nothing that is stopping a porting order since the local service freeze has been removed.
I have issued an adjustment to the account to credit 30 days of service.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
August 26, 2014
Ms. [redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
Upon researching your account I did see that you were misadvised. In Dayton you are not required to carry a Long Distance plan....
I apologize about this misinformation. This will be documented for coaching and training.
Your Long Distance service has been removed but the order was delayed until two days into your July cycle. That is why it appeared on your most current bill. I have already adjusted this and you will not see any further Long Distance charges.
Your new balance due on 8/28 is $[redacted].
It is never Cincinnati Bell’s intention to confuse or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Agent
Cincinnati Bell Telephone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My billing has been an issue from the start and I had to notify them on a few occasions. Now that my contract is supposed to be over. I f I keep my internet and cable how much woudl that cost me?
September 25, 2014
[redacted]
[redacted]
[redacted]
RE: Cincinnati Bell Fioptics Account# [redacted]
I am responding to the rebuttal that you filed with the Revdex.com concerning your fioptics account.
After reviewing your account your monthly bill each month is $[redacted] plus taxes.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] As you can see they did not address what they quote and the refunds from earlier months, they are not trustworthy and I am sure they have had similar complaints!
October 2, 2014
[redacted]
RE: [redacted]
Cincinnati Bell is responding to the rebuttal that was filed with the Revdex.com concerning the port out order for your parents.
After reviewing the account there is an order in the system to port the phone numbers on 10-6-14. The information that was being sent from the new carrier was incorrect and inaccurate. They have corrected the customer code and now the order was accepted and due 10-6-14.
The order at the previous address to disconnect service was effective on 9-22-14. I was able to backdate that order to 7-26-14. Once that order posts it will correct the billing.
You will be receiving a final bill so you can disregard the current bill. Once the order to port completes you will get that bill within 30 days.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A business cannot stay in good standing unless they act in an ethical manner. Raising rates and then saying I give you a courtesy refund is not how you conduct a business. There was no mentioned in her rebuttal when I contacted the [redacted] office and they agreed to charge me a rate of $ [redacted] after my wife had called them. Now, rolling forward, I need to be proactive how I purchase products from a business that I have been with for over 40 years. I will begin the process of interviewing other vendors, I also am a business owner and no that if I don't conduct myself in a ethical manner, my reputation will be ruined. Cincinnati Bell is no different, word of mouth is huge! Reputation is huge in this business.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
August 26, 2014
Mrs. [redacted]
Cincinnati, OH 45238
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint regarding your Fioptics bill.
Upon researching your account I could not figure out why your Whole Home DVR promotion...
expired on 8/1/14 while the other promotions were good until 8/30/14. Due to this I have issued a $[redacted] credit for one month of this product.
You received a one year introductory rate on Fioptics. I would recommend calling [redacted] to rebundle with new promotions.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Agent
Cincinnati Bell Telephone
September 24, 2014
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com Complaint.
I have reviewed the notes on your account and see that you spoke to the Residential Service Center and they placed an...
order due 9-19-14 to add promotions back on your account. The promotions will show up on your next bill invoice 10-4-14.
If you have any further questions regarding your bill please contact the Residential Service Center they handle all billing questions there phone # is [redacted].
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
September 4, 2014
Ms. [redacted]
RE: Wireless Account #[redacted]
Cincinnati Bell is responding to your Revdex.com complaint regarding your termination fees.
While the charges for your lines being cancelled before 8/1 are valid I was able to...
issue a credit for your termination fees.
Since you already paid your bill in full your balance is now -$[redacted].
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Agent
Cincinnati Bell Telephone
October 16, 2014
[redacted]
RE: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account. Your complaint is already being addressed via our Media relations group. The representative will keep you up to date and is still...
working on resolving your issues.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell
October 14, 2014
[redacted]
[redacted]
[redacted]
RE: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account. We do apologize for any technical issues you have been experiencing. Our records indicate that a technician was at your home on...
10-10-14. I spoke with this technician and he advised that he spoke with your husband and educated him on bandwidth management. The technician provided his cell number for future reference.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell
September 11, 2014
[redacted]
RE: Fioptics account# [redacted]
Cincinnati Bell is responding to the rebuttal you filed with the Revdex.com concerning your Fioptics account.
The pricing you requested is as follows:
Internet $[redacted]
TV $[redacted]
2 boxes $[redacted] EACH)
________________________________________________________________________________...⇄ /> $[redacted]
Keep in mind that you have promotions on the TV services that expire in October at that time your bill will increase by the following:
HD DVR BOX �...⇄ /> Set Top Box �...⇄ /> Promotion �...⇄ $[redacted] off TV
Whole Home DVR service $[redacted]
Modem fee �...⇄ $[redacted]
...⇄ $[redacted]
These prices are without taxes and surcharges
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
September 23, 2014
[redacted]
RE: Cincinnati Bell Fioptics Account # [redacted]
I am responding to the complaint that you filed with the Revdex.com concerning your Fioptics Account.
After reviewing your account I have issued a...
courtesy adjustment in the amount of $[redacted]. The current amount due on your account is $[redacted]. I have reviewed the charges on the previous bills and made adjustments accordingly.
The next bill will be due November 8th.
You are currently receiving promotions on your account in the amount of $[redacted] through March 1, 2015.
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
September 11, 2014
[redacted]
RE: Fioptics account# [redacted]
Cincinnati Bell is responding to your complaint that you filed with the Revdex.com concerning your Fioptics account.
In reviewing your account I have found...
that you were on promotion pricing from 8-30-13 to 8-30-14. You were receiving a [redacted] discount on the internet and a [redacted] discount on your phone line and features. The promotions have now expired and you are required to pay regular pricing for your services. Your promotions can only be put on for 12 months at a time.
The internet is now priced at [redacted] a month and the phone line and features are priced at [redacted] a month. Your service has increased by $[redacted] a month.
We offered you a courtesy restoral of service on September 9, 2014. Our charge to restore service is $[redacted] for line and [redacted] for the internet. We have waived this fee as a courtesy.
Any time service is denied and needs to be restored it can take up to 4 hours to have the services restored.
You currently are being charged the correct pricing and are not under any contract for your services.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
September 29, 2014
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your parents account.
After reviewing the notes on the account I do see where the local service freeze has been removed. The freeze was on the account to protect your parents from having there service transferred to another provider without their permission. I have checked the current up to date records and the local service freeze is no longer on the account.
I have checked the address on file and I am showing that internet is available at the new location. I apologize that you were misinformed. I will be sending this complaint to our Residential Service Center managers for training and educational purposes so that this does not happen again.
I do not see any pending requests to port out your parent’s number to another carrier. There is nothing that is stopping a porting order since the local service freeze has been removed.
I have issued an adjustment to the account to credit 30 days of service.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
August 26, 2014
Ms. [redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
Upon researching your account I did see that you were misadvised. In Dayton you are not required to carry a Long Distance plan....
I apologize about this misinformation. This will be documented for coaching and training.
Your Long Distance service has been removed but the order was delayed until two days into your July cycle. That is why it appeared on your most current bill. I have already adjusted this and you will not see any further Long Distance charges.
Your new balance due on 8/28 is $[redacted].
It is never Cincinnati Bell’s intention to confuse or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Agent
Cincinnati Bell Telephone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My billing has been an issue from the start and I had to notify them on a few occasions. Now that my contract is supposed to be over. I f I keep my internet and cable how much woudl that cost me?
Regards,
[redacted]
September 25, 2014
[redacted]
[redacted]
[redacted]
RE: Cincinnati Bell Fioptics Account# [redacted]
I am responding to the rebuttal that you filed with the Revdex.com concerning your fioptics account.
After reviewing your account your monthly bill each month is $[redacted] plus taxes.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] As you can see they did not address what they quote and the refunds from earlier months, they are not trustworthy and I am sure they have had similar complaints!
October 2, 2014
[redacted]
RE: [redacted]
Cincinnati Bell is responding to the rebuttal that was filed with the Revdex.com concerning the port out order for your parents.
After reviewing the account there is an order in the system to port the phone numbers on 10-6-14. The information that was being sent from the new carrier was incorrect and inaccurate. They have corrected the customer code and now the order was accepted and due 10-6-14.
The order at the previous address to disconnect service was effective on 9-22-14. I was able to backdate that order to 7-26-14. Once that order posts it will correct the billing.
You will be receiving a final bill so you can disregard the current bill. Once the order to port completes you will get that bill within 30 days.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if we have done so in this matter.
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A business cannot stay in good standing unless they act in an ethical manner. Raising rates and then saying I give you a courtesy refund is not how you conduct a business. There was no mentioned in her rebuttal when I contacted the [redacted] office and they agreed to charge me a rate of $ [redacted] after my wife had called them. Now, rolling forward, I need to be proactive how I purchase products from a business that I have been with for over 40 years. I will begin the process of interviewing other vendors, I also am a business owner and no that if I don't conduct myself in a ethical manner, my reputation will be ruined. Cincinnati Bell is no different, word of mouth is huge! Reputation is huge in this business.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
August 26, 2014
Mrs. [redacted]
Cincinnati, OH 45238
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint regarding your Fioptics bill.
Upon researching your account I could not figure out why your Whole Home DVR promotion...
expired on 8/1/14 while the other promotions were good until 8/30/14. Due to this I have issued a $[redacted] credit for one month of this product.
You received a one year introductory rate on Fioptics. I would recommend calling [redacted] to rebundle with new promotions.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Agent
Cincinnati Bell Telephone
September 24, 2014
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com Complaint.
I have reviewed the notes on your account and see that you spoke to the Residential Service Center and they placed an...
order due 9-19-14 to add promotions back on your account. The promotions will show up on your next bill invoice 10-4-14.
If you have any further questions regarding your bill please contact the Residential Service Center they handle all billing questions there phone # is [redacted].
[redacted]
Executive Care Representative
Cincinnati Bell Telephone
September 4, 2014
Ms. [redacted]
RE: Wireless Account #[redacted]
Cincinnati Bell is responding to your Revdex.com complaint regarding your termination fees.
While the charges for your lines being cancelled before 8/1 are valid I was able to...
issue a credit for your termination fees.
Since you already paid your bill in full your balance is now -$[redacted].
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
[redacted]
Executive Care Agent
Cincinnati Bell Telephone
October 16, 2014
[redacted]
RE: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account. Your complaint is already being addressed via our Media relations group. The representative will keep you up to date and is still...
working on resolving your issues.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell