We actually do claim to be the lowest price and that situation rarely if ever happens We are so sorry if you were given wrong information and even more sorry if you or your family were treated in an unprofessional manner Please just send us a copy of the invoice for $less and free delivery and we will gladly refund your down payment and cancel your order You can email Attention *** < [redacted] .com> I also would love to know if you are heading back to our store so that I could possibly meet you personally and provide you with a gift card that can be used towards any future purchases Thanks and sorry
We apologize for any issues with your delivery and itemsWe are glad to see that things have been resolved and are very sorry for any inconveniences that this may have causedWe hope that you will give our company a chance in the future
The issue I had with Cincinnati Overstock has been resolvedThank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The customer was told he could cancel his order up until the time they ship for delivery After we received them the customer called to cancel the order We can not return them and have not sold any others like it this year We informed the customer that we could not keep them The customer could sell the items through an online account and we would be willing to coordinate pickup or deliveries for his buyers We are also willing to store them, at no charge, until his buyers have taken possession it is also unreasonable to think a company we would order in items of the same thing for a customer and then be expected to keep them all and refund the customer These items were purchased specifically for the customer
Terrible, quoted 1-weeks for deliveryAfter they called the day before delivery and told me they sold my dining room tabledays before Christmas dinner with my family and now I am without a tableNo apology, or offer to replace with another in stock table or anythingJust tough luck for the customer
This customer came into the [redacted] location to make a purchase on 2/27/ According to the notes from the sales person that day, the customer did not want to have delivery at this time, but may call back to add it at a later date for a charge of $plus taxThe customer received a 4% discount on this ticketOn 3/4/2016, the customer came in and added delivery and made another payment On 3/21/all items arrived at the warehouse and the customer was added to the need to call list so that we could collect the balance before delivery would be scheduled On 3/22/customer service left a voicemail for the customer to inform them they needed to pay their balance They came into the store and paid the balance off that same day It was explained at that time that delivery typically makes the calls to schedule within business days The information was sent over to the delivery company on the afternoon of 3/23/ His delivery was scheduled for 3/30/ The delivery company had an issue arise and thus resulted in them being pushed back and they informed the customer that delivery would be towards the end of the delivery window The delivery company then called the customer back and apologized that they would be unable to make it that night but would deliver first thing in the morning We do not feel as though the customer was misinformed, but the information that was given to the customer may have been difficult to understand and a miscommunication had occurred The delivery was completed and accepted by the customer so we are not able to refund the delivery fee
Fri, Aug 26, at 1:PMSubject: Additional information regarding complaint by [redacted] vs Cincinnati Overstock.comTo: [redacted] On August 24th I received a call from a RepShe advised that she had some options for me; 1) keep the couch I have and receive $2) bring the couch back and they would give me a $and after inspection and confirmation that there was no damage they would then order the couch I paid for, so it would be about to weeks to get a couch3) they would pick up the wrong couch at no charge and after they determine that it is not damaged they would order the couch I paid for and again it would be to weeksI informed them that I not satisfied with those options, that I didn't feel as though I should have to be without a couch for to weeks, when I had no fault in this situationI explained that I expected that the solution offered by the first customer service repthat I had spoken to on August should have taken place and that it had been weeks with no resolveI then advised that if a solution couldn't be reached I would allow them to pick up all of the furniture and provide me with a complete refund, to which the rep, explained that she would have go call me back.Some time later that day I received another call from the repShe again explained the options that were previously given aboveShe advised that I was being unreasonableShe stated that she had however gotten authorization to pick up both pieces and provide a refundI told her that I needed to discuss this situation with my wife and that I would call her backA short time later I called the customer service repback and requested to speak with her bossThat representative offered no additional remedy and told me that I was not going to get my wayShe advised that this situation was my fault because I could have inspected the items prior to leaving the warehouseShe then advised that if a resolution wasn't reached this day that they were going to close the case and I was just going to keep the furniture that I haveI told her that I was planning an event to occur at my residence on August 27, and needed my furniture therefore I preferred to work out a solutionI then offered to take a floor model, which was located at the Florence, KY store, if they could deliver it on Aug26, I did advise that an exception to that would be as long as there was no damage to that sofaShe then advised that if they delivered that sofa I would have to accept it, even if it were damagedI then express that that was not a solution so I agreed to travel to the Florence, KY store that evening to inspect that sofa for damage to resolve the situationOn the evening of August 24, I responded to the Florence, KY store and made contact with a store managerShe advised that the couch had been removed from the sales floor and escorted my wife and I to the back room to inspect itWe completed an inspection of the couch which was determined to be satisfactoryI asked the manager and another employee if we would receive the full warranties on the couch, to which she said yesShe then explained the warranties as year on the fabric, years on the mechanical components, and years of the frameI informed them that we would accept the couch and confirmed that they would be delivering it on August 26, The manager advised that someone would call me later that evening to confirm the delivery.On the morning of August 25, I had not received a call so I again called the customer service deptI was advised that a delivery and pickup was scheduled for August 26, and that someone would be contacting me at a later time to provide a two hour windowLater that day I received a call from a repadvising that the scheduled time for deliver was August 26, between P.Mand P.MI told her that I had previously explained that I was planning an event for Augand that I had plans for the evening hours of AugI asked her if there was any way to have this delivered at an earlier time, to which she advised that she would have to contact me backA short time later I contacted the repback and advised her that we cancelled our evening plans for Augso that we could get this situation resolvedDelivery was confirmed for August 26, between P.Mand P.M.On August 26, 2016, at around A.M., I received a call from the rep againShe stated that she wanted to confirm the delivery date and timeShe then stated that she just wanted to let me know that since the couch was a floor model I would not be receiving any warranties with itI then told her that I was not going to agree to that solution and that I wanted them to pick up their furniture and to provide me with a full refund at the time of the pick upAs of 1:P.Mon this date I have not heard back from themI don't know what to do at this point and could really use your help.Thanks for taking the time to review this.Sincerely, [redacted]
Issue#1: This customer originally purchased on Thursday 1/ When the rug was purchased, they had selected a size of 8x On Monday 2/the rug order was placed by the ordering manager, as all orders are processed on Mondays, and she discovered that this rug was no longer available in that size and that customer service would need to contact the customer An attempt was made that same day to call the customer in regards to the rug, they did not answer and a voicemail was left Another attempt was made to call the customer on 2/and again, they did not answer and a voicemail was left On 2/our ordering manager stepped in to have us contact them again They were called on 2/and another voicemail was left We left voicemails and did not receive a call back in regards to what they wanted to do with the rug While the customer did visit the store on 2/18, they did not specify what action they wanted to take in regards to the rug that was not available The customer was to return to the store or to call customer service According to the delivery company, a delivery date was confirmed and the customer refused the delivery at the time of arrival Had the customer not confirmed that time, the delivery would have been cancelled Issue#2: I have attached a copy of the signed invoices along with the signed policies and procedures where it states that “ALL SALES ARE FINAL” and a 25% restocking fee will be charged to any approved cancellation Issue#3: There has been no breech of contract on part of the company The rug was unavailable in their size and it was refunded in full for the rug on 3/ The sofa that they had purchased was written up at an incorrect price and the sales representative called them in regards to this and refunded them in full for that as well At no point in time did the customer inform us about wanting to cancel the table It was ordered specifically for this customer and as stated in policies and procedures, all sales are final but in special circumstances we allow cancellation, but the restocking fee will be applied They were also not refunded their delivery fee because a delivery attempt was made and the customer refused the service
This customer is a warranty issue that has functioning pieces in their homeWe have the pieces to replace their damaged items, and while it is not convenient for them, we did recently have problems with our delivery truckWe gave the customer the choice to pick up the replacement items if they did not want to wait for them to be switched out by our delivery team, and the customer chose to do thisThey ended up going to the store to switch out their headboard for the replacement as well as getting their sofa exchanged for an undamaged oneWe have tried to make the customer happy as best we could and sent a gift card, but it was not in our power to get the delivery done as quickly as the customer had wanted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still have no idea as to when my beds will be deliveredI feel that the sales rep [redacted] knowing full well my situtation and my need for delivery on 2/28/took advantage of meSeveral times I stated if they can not be delivered by 2/28/then I would need to go elsewhere and she stated don't worry they will be there so I went with Cincinnati OverstockAs for me "monopolizing their phones" if the Manager had taken the time to call me as I was promised all of this may have been avoidedI was told that he did call and leave a message which is not true I never received a call so I had to get informaiton second handOur family has suffered a great loss these last months and this just was the icing on the cakeAs for signing and agreeing, what I signed was an IPAD and I never seen the terms until she handed me my receipt and told me to go to the dockThis has all been underhanded in my opinionAll I want is what and paid for and any losses I have incurred due to non deliveryI was never given a courtesy call to advise that of the beds I ordered were not in stock as [redacted] stated they were calling customersI WANT WHAT I HAVE PAID FOR! Regards, [redacted] ***
The manufacturer shipped the replacement piece directly to the customer They will only send us parts for pieces we have photos for and hope this fixes the problem
It has been explained to this customer numerous times that all he needs to do is contact the repair tech to have his sofa repairedEven though the labor on his repair is more that the $that he has paid we are not charging him more than that to do the repairAshley Furniture's warranty is as follows: Frames Used In Upholstered and Leather ProductsLimited Lifetime WarrantyA Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepersAshley Furniture Industries, Incwarrants these components to you, the original retail purchaser, to be free from material manufacturing defectsLifetime means the useful life of the productAshley Furniture Industries, Incwill pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaserAfter one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costsWe are following the warranty guidelines after the one year that we covered when the furniture was purchased, the labor cost is the responsibility of the original retail purchaser, which is the customerWe are, in the case of this customer, paying the additional labor cost to have the sofa fixed, all the customer has to do is call the repair techHe has been advised of that
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHi, I received the business response and do not agree since [redacted] *** said that he would help me when we spoke on the phoneHowever, he will not since I contacted the Revdex.com which is not rightThat is the only reason he will not help meAs you can see below from another manager, they would have ordered parts for my couch to be repairedNot sure what the next steps are to escalate thisThanks, [redacted] Sent from Yahoo Mail on Android [redacted] Thanks [redacted] will not work with me since I contacted the Revdex.comHe said all further communication will have to be through themI forwarded the communication to the Revdex.com, even though the Revdex.com said that management can still work with me to resolve the issueSent from Yahoo Mail on Android [redacted] Update: we spoke about your situation at our weekly manager meeting regarding your product purchased at Cincinnati overstock during their weekend saleI forwarded your concerns to the owners at Cincinnati overstock and instructed them on ordering replacement parts for repairs outside of the warranty periodIt's something we practice for our customer base, given replacement parts are available (I guess Cincinnati wasn't privy to that)*** should be in touch with you soonOn Jan 18, 2015, at 10:AM, [redacted] > wrote: Good morning, I was just checking in on the status if my issueMy couch continues to crack [redacted] *** said when looked at my pictures it looked like cat scratchesI was appauled by this comment because I have never owned any petsI told him he could send an inspectir out at any time to verify his his thoughts are wrongPlease let me know the statusThanks, [redacted] Sent from Yahoo Mail on Android [redacted] Just touching base, got your emailI’ll bring this issue up at our next managers meeting and work on a solutionThanks for your patienceThanks, [redacted] On Jan 14, 2015, at 11:AM, [redacted] > wrote: Thanks for taking the time to listen to my concernPlease see the below e-mails and attached pictures [redacted] Sent from Yahoo Mail on Android [redacted] I understand that you are not the [redacted] ***I asked that this be sent to the [redacted] rep as these were the instructions I was givenThis is not from wear and tear, but a defective product*** - please call me at [redacted] I called customer service this morning and the lady said it is not for you to deal with customers directlySent from Yahoo Mail on Android [redacted] Thank you for the photos and we apologize for any issueLet me start by informing you that I am NOT an [redacted] repI am the warranty manager for Cincinnati Overstock and in no way work for [redacted] I am sorry that you are having issues with your sofa, but unfortunately [redacted] , the manufacture, only offerers a 1year manufactures warranty, which is what we extend to youThe extended warranty which you were speaking of is not a full extended warranty, but rather an insurance policy for your furniture, which only coverers accidental damage and NOT wear and tearI would be unable to offer any services on this piece and have that covered under warranty, but I can offer you the possibility of a repairWe have a repair specialist on staff at out Cincinnati location and he may be able to fix thisYou would just be responsible for the repair fee, which I can offer you at a lower base rateIf you would like to bring that piece in please let us know so we can collect the fee and schedule you a time to drop of the piece [redacted] Cincinnati Overstock On Sun, Jan 11, at 10:AM, [redacted] >wrote: To whom it may concern: My husband and I purchased a couch on February 24, along with a new mattress set from the [redacted] storeOur invoice number is [redacted] serial # [redacted] Our couch is not even years old and already deterioratingSo, I called the store we purchased the couch from and they said my couch was out of warranty and I did not have an extended warrantyThe couch material on the arm is crackingThe CSR at the local store, now located in Tri-County, told me of a repair kit that I could use to prevent further crackingI purchased the repair kit and it still continues to crackWe I spoke to this specific CSR she mentioned an extended warrantyAn extended warranty was not offered to meIn fact a mattress protector was offered because they said I needed it for the warranty on the mattress to be validIf we were offered an extended warranty on the couch, I would have purchasedHowever, why as a customer should you have to pay for an additional warranty to ensure your own satisfaction? [redacted] Furniture, who thrives on customer satisfaction, as any company would do because customers keep you in business, should be able to ensure this satisfaction outside the year - because [redacted] stands by their productsThe couch that I previously had was a [redacted] , years old, and not deteriorating or failingThe couch I had was in good condition and there was no reason to replace - only that I wanted a new couch and fresh look for our living roomObviously, I made the wrong decision since my current [redacted] couch is cracking, deteriorating and failingIt looks awful - as you can see from the pictures attachedI spent my hard earned money for a couch that the sales rep "trusted" and "recommended" that obviously was not the caseThe price $plus tax, plus deliverySince the CSR was not that helpful, I called the corporate number for [redacted] FurnitureThe CSR at the corporate office told me I have to call the local store again and send picturesSo, I called again and [redacted] *** answered the phone and told me to send an e-mail, I have also copied himI am hopeful that you can resolve my issue and replace my couch, as the product should not be cracking or failingI was so excited about my purchases in I told my sister, who about weeks later bought the same mattress set and bought the same couch and love seatI also, told others, who went to the Kentucky store and purchased a couch and kids furnitureNow, I am definitely not excited nor recommend any products of the [redacted] BrandPlease pass this information on to the [redacted] Rep who comes on Tuesday, January Thanks, [redacted] Regards, [redacted] Revdex.com [redacted] ***Cincinnati Overstock, LLC [redacted] ** *** Dear [redacted] ***: This message is regarding complaint ID [redacted] submitted to Revdex.com about your business on 1/14/12:00:AM by [redacted] Your customer has additional concerns regarding this case For your convenience, a copy of this information is listed below We'd appreciate your response within days of the date on this letter, which will be shared with the customer In the Revdex.com's experience, responses that help to foster trust in a business: * Acknowledge customer concerns * State the facts as you see them and avoid emotion * Explain the actions you can and can't take to resolve concerns Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this customerThe Revdex.com may edit the complaint of your response to protect privacy rights and to remove inappropriate language If you should have any questions or concerns, please do not hesitate to contact me Regards, [redacted] Marketplace Resource Consultant [redacted] [redacted] [redacted] MESSAGE: Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHi, I received the business response and do not agree since Ben Hayes said that he would help me when we spoke on the phoneHowever, he will not since I contacted the Revdex.com which is not rightThat is the only reason he will not help meAs you can see below from another manager, they would have ordered parts for my couch to be repairedNot sure what the next steps are to escalate thisThanks, [redacted] Sent from Yahoo Mail on Android [redacted] Thanks [redacted] will not work with me since I contacted the Revdex.comHe said all further communication will have to be through themI forwarded the communication to the Revdex.com, even though the Revdex.com said that management can still work with me to resolve the issueSent from Yahoo Mail on Android [redacted] Update: we spoke about your situation at our weekly manager meeting regarding your product purchased at Cincinnati overstock during their weekend saleI forwarded your concerns to the owners at Cincinnati overstock and instructed them on ordering replacement parts for repairs outside of the warranty periodIt's something we practice for our customer base, given replacement parts are available (I guess Cincinnati wasn't privy to that) [redacted] should be in touch with you soonOn Jan 18, 2015, at 10:AM, [redacted] > wrote: Good morning, I was just checking in on the status if my issueMy couch continues to crackBen Hayes said when looked at my pictures it looked like cat scratchesI was appauled by this comment because I have never owned any petsI told him he could send an inspectir out at any time to verify his his thoughts are wrongPlease let me know the statusThanks,Shirley Sent from Yahoo Mail on Android From:"LOW Managers" Date:Wed, Jan 14, at 2:PMSubject:Re: Ashley Couch Shirley, Just touching base, got your emailI’ll bring this issue up at our next managers meeting and work on a solutionThanks for your patienceThanks, Chris On Jan 14, 2015, at 11:AM, Shirley Burdette wrote: Thanks for taking the time to listen to my concernPlease see the below e-mails and attached picturesShirley B.513-374-Sent from Yahoo Mail on Android From:"Shirley Burdette" Date:Tue, Jan 13, at 10:AMSubject:Re: Ashley Couch I understand that you are not the Ashley RepI asked that this be sent to the Ashley rep as these were the instructions I was givenThis is not from wear and tear, but a defective productBen - please call me at513-374-I called customer service this morning and the lady said it is not for you to deal with customers directlySent from Yahoo Mail on Android From:"Cincinnati Overstock" Date:Tue, Jan 13, at 9:AMSubject:Re: Ashley Couch Thank you for the photos and we apologize for any issueLet me start by informing you that I am NOT an Ashley repI am the warranty manager for Cincinnati Overstock and in no way work for AshleyI am sorry that you are having issues with your sofa, but unfortunately Ashley, the manufacture, only offerers a 1year manufactures warranty, which is what we extend to youThe extended warranty which you were speaking of is not a full extended warranty, but rather an insurance policy for your furniture, which only coverers accidental damage and NOT wear and tearI would be unable to offer any services on this piece and have that covered under warranty, but I can offer you the possibility of a repairWe have a repair specialist on staff at out Cincinnati location and he may be able to fix thisYou would just be responsible for the repair fee, which I can offer you at a lower base rateIf you would like to bring that piece in please let us know so we can collect the fee and schedule you a time to drop of the pieceElaine ShafferWarranty and Parts Manager Cincinnati Overstock On Sun, Jan 11, at 10:AM, Shirley Burdettewrote: To whom it may concern: My husband and I purchased a couch on February 24, along with a new mattress set from the Springdale storeOur invoice number is 20953, product #6450138, serial #SOur couch is not even years old and already deterioratingSo, I called the store we purchased the couch from and they said my couch was out of warranty and I did not have an extended warrantyThe couch material on the arm is crackingThe CSR at the local store, now located in Tri-County, told me of a repair kit that I could use to prevent further crackingI purchased the repair kit and it still continues to crackWe I spoke to this specific CSR she mentioned an extended warrantyAn extended warranty was not offered to meIn fact a mattress protector was offered because they said I needed it for the warranty on the mattress to be validIf we were offered an extended warranty on the couch, I would have purchasedHowever, why as a customer should you have to pay for an additional warranty to ensure your own satisfaction? Ashley Furniture, who thrives on customer satisfaction, as any company would do because customers keep you in business, should be able to ensure this satisfaction outside the year - because Ashley stands by their productsThe couch that I previously had was a Broyhill, years old, and not deteriorating or failingThe couch I had was in good condition and there was no reason to replace - only that I wanted a new couch and fresh look for our living roomObviously, I made the wrong decision since my current Ashley couch is cracking, deteriorating and failingIt looks awful - as you can see from the pictures attachedI spent my hard earned money for a couch that the sales rep "trusted" and "recommended" that obviously was not the caseThe price $plus tax, plus deliverySince the CSR was not that helpful, I called the corporate number for Ashley FurnitureThe CSR at the corporate office told me I have to call the local store again and send picturesSo, I called again and Ben Hayes answered the phone and told me to send an e-mail, I have also copied himI am hopeful that you can resolve my issue and replace my couch, as the product should not be cracking or failingI was so excited about my purchases in I told my sister, who about weeks later bought the same mattress set and bought the same couch and love seatI also, told others, who went to the Kentucky store and purchased a couch and kids furnitureNow, I am definitely not excited nor recommend any products of the Ashley BrandPlease pass this information on to the Ashley Rep who comes on Tuesday, January Thanks, Shirley Burdette 513-374- Regards, Shirley Burdette
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have never done business with a company that would not accept a return prior to the items being in my possession I have not personally accepted delivery of the item and was told the item could be returned up until I personally accept the items in my home I would like the opportunity for a full refund of the chairs [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
This response is in reference to complaint # [redacted] for Ms [redacted] This customer placed an order for a [redacted] Dresser in April of At the time we were expecting a container to arrive from the manufacturer within weeks, which was the ETA that she was given At the time of purchase the customer put down $in order for us to order the piece for her She then came in one month later and paid $towards the balance on 5/4/ The last payment she made was on 7/11/for $and the total paid was $but the price of the item plus delivery was $382.17, leaving a balance of $ She had called customer service to find out where the item was, and according to the information we had, we were expecting this container in by July There was a delay in the container coming from overseas and it ended up taking nearly months for this container full of the [redacted] items to arrive This was something we were never made aware of by the company so each time we looked, it appeared as though it would be coming in the next monthEach time the customer called, she was told it would be in next month because that is the available information we were showing from the manufacturer When she came into the store in January 2016, she had mentioned that she wanted to cancel Per our policies and procedures, all sales are final and a 25% restocking fee does apply to any approved cancellations Being that this was an extenuating circumstance, the fee could have been waived, but the store clerk was not aware of the full situation which is why it was mentioned that the fee would apply We then had a customer service manager contact her to explain the situation She was offered the opportunity to cancel with no restocking fee, but she mentioned that she already has the bedroom set and since it was in, she would like to keep it The general manager approved a free delivery for this item We let her know that it was now in stock and the GM said we would deliver it for free We left her a message to call and receive her refunded delivery fee which was $+ $tax, totaling $for the refund We have since created her a new ticket and reserved the dresser for her and are awaiting her response as to when she would like this item delivered
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have called three times, trying to get my money back and I have received different prices that they would give me backNot to mention that they leave you on hold for over min [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
The customer has her product and this order is closed.Thanks [redacted] The customer has her product and this order is closedThanks Ben Hayes GM/COO Cincinnati Overstock www.cincinnatioverstockwarehouse.com The customer has her product and this order is closedThanks Ben Hayes GM/COO Cincinnati Overstock www.cincinnatioverstockwarehouse.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Pending the couch is repaired. Regards, [redacted]
I have purchased a Bedroom outfit as well as a mattress from Overstock without issue in the pastOn 9/20/14, I purchased a sectional couch from OverstockAt the time of purchase I was informed that the delivery of the product would take to weeks before the product would be fulfilledI decided to continue with the purchase and paid in full at that timeOn 10/03/14, I called to cancel the order due to my need to replace our current furniture asapThis cancellation of my order occurred prior to any product fulfillment or even the scheduling of delivery but they were unwilling to provide a full credit unless I took it in a store creditWhile I understand their policy is a restocking fee or store creditI never received productI'm not a lawyer but I have a hard time believing a company holding my money constitutes a "Sale of Goods"In hindsight, I would not pay 100% for an item that has an expected delivery of to weeks without the ability to cancelHopefully my experience makes others aware of Overstocks policy and unwillingness to provide a full refund
We actually do claim to be the lowest price and that situation rarely if ever happens We are so sorry if you were given wrong information and even more sorry if you or your family were treated in an unprofessional manner Please just send us a copy of the invoice for $less and free delivery and we will gladly refund your down payment and cancel your order You can email Attention *** < [redacted] .com> I also would love to know if you are heading back to our store so that I could possibly meet you personally and provide you with a gift card that can be used towards any future purchases Thanks and sorry
We apologize for any issues with your delivery and itemsWe are glad to see that things have been resolved and are very sorry for any inconveniences that this may have causedWe hope that you will give our company a chance in the future
The issue I had with Cincinnati Overstock has been resolvedThank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The customer was told he could cancel his order up until the time they ship for delivery After we received them the customer called to cancel the order We can not return them and have not sold any others like it this year We informed the customer that we could not keep them The customer could sell the items through an online account and we would be willing to coordinate pickup or deliveries for his buyers We are also willing to store them, at no charge, until his buyers have taken possession it is also unreasonable to think a company we would order in items of the same thing for a customer and then be expected to keep them all and refund the customer These items were purchased specifically for the customer
Terrible, quoted 1-weeks for deliveryAfter they called the day before delivery and told me they sold my dining room tabledays before Christmas dinner with my family and now I am without a tableNo apology, or offer to replace with another in stock table or anythingJust tough luck for the customer
This customer came into the [redacted] location to make a purchase on 2/27/ According to the notes from the sales person that day, the customer did not want to have delivery at this time, but may call back to add it at a later date for a charge of $plus taxThe customer received a 4% discount on this ticketOn 3/4/2016, the customer came in and added delivery and made another payment On 3/21/all items arrived at the warehouse and the customer was added to the need to call list so that we could collect the balance before delivery would be scheduled On 3/22/customer service left a voicemail for the customer to inform them they needed to pay their balance They came into the store and paid the balance off that same day It was explained at that time that delivery typically makes the calls to schedule within business days The information was sent over to the delivery company on the afternoon of 3/23/ His delivery was scheduled for 3/30/ The delivery company had an issue arise and thus resulted in them being pushed back and they informed the customer that delivery would be towards the end of the delivery window The delivery company then called the customer back and apologized that they would be unable to make it that night but would deliver first thing in the morning We do not feel as though the customer was misinformed, but the information that was given to the customer may have been difficult to understand and a miscommunication had occurred The delivery was completed and accepted by the customer so we are not able to refund the delivery fee
Fri, Aug 26, at 1:PMSubject: Additional information regarding complaint by [redacted] vs Cincinnati Overstock.comTo: [redacted] On August 24th I received a call from a RepShe advised that she had some options for me; 1) keep the couch I have and receive $2) bring the couch back and they would give me a $and after inspection and confirmation that there was no damage they would then order the couch I paid for, so it would be about to weeks to get a couch3) they would pick up the wrong couch at no charge and after they determine that it is not damaged they would order the couch I paid for and again it would be to weeksI informed them that I not satisfied with those options, that I didn't feel as though I should have to be without a couch for to weeks, when I had no fault in this situationI explained that I expected that the solution offered by the first customer service repthat I had spoken to on August should have taken place and that it had been weeks with no resolveI then advised that if a solution couldn't be reached I would allow them to pick up all of the furniture and provide me with a complete refund, to which the rep, explained that she would have go call me back.Some time later that day I received another call from the repShe again explained the options that were previously given aboveShe advised that I was being unreasonableShe stated that she had however gotten authorization to pick up both pieces and provide a refundI told her that I needed to discuss this situation with my wife and that I would call her backA short time later I called the customer service repback and requested to speak with her bossThat representative offered no additional remedy and told me that I was not going to get my wayShe advised that this situation was my fault because I could have inspected the items prior to leaving the warehouseShe then advised that if a resolution wasn't reached this day that they were going to close the case and I was just going to keep the furniture that I haveI told her that I was planning an event to occur at my residence on August 27, and needed my furniture therefore I preferred to work out a solutionI then offered to take a floor model, which was located at the Florence, KY store, if they could deliver it on Aug26, I did advise that an exception to that would be as long as there was no damage to that sofaShe then advised that if they delivered that sofa I would have to accept it, even if it were damagedI then express that that was not a solution so I agreed to travel to the Florence, KY store that evening to inspect that sofa for damage to resolve the situationOn the evening of August 24, I responded to the Florence, KY store and made contact with a store managerShe advised that the couch had been removed from the sales floor and escorted my wife and I to the back room to inspect itWe completed an inspection of the couch which was determined to be satisfactoryI asked the manager and another employee if we would receive the full warranties on the couch, to which she said yesShe then explained the warranties as year on the fabric, years on the mechanical components, and years of the frameI informed them that we would accept the couch and confirmed that they would be delivering it on August 26, The manager advised that someone would call me later that evening to confirm the delivery.On the morning of August 25, I had not received a call so I again called the customer service deptI was advised that a delivery and pickup was scheduled for August 26, and that someone would be contacting me at a later time to provide a two hour windowLater that day I received a call from a repadvising that the scheduled time for deliver was August 26, between P.Mand P.MI told her that I had previously explained that I was planning an event for Augand that I had plans for the evening hours of AugI asked her if there was any way to have this delivered at an earlier time, to which she advised that she would have to contact me backA short time later I contacted the repback and advised her that we cancelled our evening plans for Augso that we could get this situation resolvedDelivery was confirmed for August 26, between P.Mand P.M.On August 26, 2016, at around A.M., I received a call from the rep againShe stated that she wanted to confirm the delivery date and timeShe then stated that she just wanted to let me know that since the couch was a floor model I would not be receiving any warranties with itI then told her that I was not going to agree to that solution and that I wanted them to pick up their furniture and to provide me with a full refund at the time of the pick upAs of 1:P.Mon this date I have not heard back from themI don't know what to do at this point and could really use your help.Thanks for taking the time to review this.Sincerely, [redacted]
Issue#1: This customer originally purchased on Thursday 1/ When the rug was purchased, they had selected a size of 8x On Monday 2/the rug order was placed by the ordering manager, as all orders are processed on Mondays, and she discovered that this rug was no longer available in that size and that customer service would need to contact the customer An attempt was made that same day to call the customer in regards to the rug, they did not answer and a voicemail was left Another attempt was made to call the customer on 2/and again, they did not answer and a voicemail was left On 2/our ordering manager stepped in to have us contact them again They were called on 2/and another voicemail was left We left voicemails and did not receive a call back in regards to what they wanted to do with the rug While the customer did visit the store on 2/18, they did not specify what action they wanted to take in regards to the rug that was not available The customer was to return to the store or to call customer service According to the delivery company, a delivery date was confirmed and the customer refused the delivery at the time of arrival Had the customer not confirmed that time, the delivery would have been cancelled Issue#2: I have attached a copy of the signed invoices along with the signed policies and procedures where it states that “ALL SALES ARE FINAL” and a 25% restocking fee will be charged to any approved cancellation Issue#3: There has been no breech of contract on part of the company The rug was unavailable in their size and it was refunded in full for the rug on 3/ The sofa that they had purchased was written up at an incorrect price and the sales representative called them in regards to this and refunded them in full for that as well At no point in time did the customer inform us about wanting to cancel the table It was ordered specifically for this customer and as stated in policies and procedures, all sales are final but in special circumstances we allow cancellation, but the restocking fee will be applied They were also not refunded their delivery fee because a delivery attempt was made and the customer refused the service
This customer is a warranty issue that has functioning pieces in their homeWe have the pieces to replace their damaged items, and while it is not convenient for them, we did recently have problems with our delivery truckWe gave the customer the choice to pick up the replacement items if they did not want to wait for them to be switched out by our delivery team, and the customer chose to do thisThey ended up going to the store to switch out their headboard for the replacement as well as getting their sofa exchanged for an undamaged oneWe have tried to make the customer happy as best we could and sent a gift card, but it was not in our power to get the delivery done as quickly as the customer had wanted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still have no idea as to when my beds will be deliveredI feel that the sales rep [redacted] knowing full well my situtation and my need for delivery on 2/28/took advantage of meSeveral times I stated if they can not be delivered by 2/28/then I would need to go elsewhere and she stated don't worry they will be there so I went with Cincinnati OverstockAs for me "monopolizing their phones" if the Manager had taken the time to call me as I was promised all of this may have been avoidedI was told that he did call and leave a message which is not true I never received a call so I had to get informaiton second handOur family has suffered a great loss these last months and this just was the icing on the cakeAs for signing and agreeing, what I signed was an IPAD and I never seen the terms until she handed me my receipt and told me to go to the dockThis has all been underhanded in my opinionAll I want is what and paid for and any losses I have incurred due to non deliveryI was never given a courtesy call to advise that of the beds I ordered were not in stock as [redacted] stated they were calling customersI WANT WHAT I HAVE PAID FOR! Regards, [redacted] ***
The manufacturer shipped the replacement piece directly to the customer They will only send us parts for pieces we have photos for and hope this fixes the problem
It has been explained to this customer numerous times that all he needs to do is contact the repair tech to have his sofa repairedEven though the labor on his repair is more that the $that he has paid we are not charging him more than that to do the repairAshley Furniture's warranty is as follows: Frames Used In Upholstered and Leather ProductsLimited Lifetime WarrantyA Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepersAshley Furniture Industries, Incwarrants these components to you, the original retail purchaser, to be free from material manufacturing defectsLifetime means the useful life of the productAshley Furniture Industries, Incwill pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaserAfter one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costsWe are following the warranty guidelines after the one year that we covered when the furniture was purchased, the labor cost is the responsibility of the original retail purchaser, which is the customerWe are, in the case of this customer, paying the additional labor cost to have the sofa fixed, all the customer has to do is call the repair techHe has been advised of that
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHi, I received the business response and do not agree since [redacted] *** said that he would help me when we spoke on the phoneHowever, he will not since I contacted the Revdex.com which is not rightThat is the only reason he will not help meAs you can see below from another manager, they would have ordered parts for my couch to be repairedNot sure what the next steps are to escalate thisThanks, [redacted] Sent from Yahoo Mail on Android [redacted] Thanks [redacted] will not work with me since I contacted the Revdex.comHe said all further communication will have to be through themI forwarded the communication to the Revdex.com, even though the Revdex.com said that management can still work with me to resolve the issueSent from Yahoo Mail on Android [redacted] Update: we spoke about your situation at our weekly manager meeting regarding your product purchased at Cincinnati overstock during their weekend saleI forwarded your concerns to the owners at Cincinnati overstock and instructed them on ordering replacement parts for repairs outside of the warranty periodIt's something we practice for our customer base, given replacement parts are available (I guess Cincinnati wasn't privy to that)*** should be in touch with you soonOn Jan 18, 2015, at 10:AM, [redacted] > wrote: Good morning, I was just checking in on the status if my issueMy couch continues to crack [redacted] *** said when looked at my pictures it looked like cat scratchesI was appauled by this comment because I have never owned any petsI told him he could send an inspectir out at any time to verify his his thoughts are wrongPlease let me know the statusThanks, [redacted] Sent from Yahoo Mail on Android [redacted] Just touching base, got your emailI’ll bring this issue up at our next managers meeting and work on a solutionThanks for your patienceThanks, [redacted] On Jan 14, 2015, at 11:AM, [redacted] > wrote: Thanks for taking the time to listen to my concernPlease see the below e-mails and attached pictures [redacted] Sent from Yahoo Mail on Android [redacted] I understand that you are not the [redacted] ***I asked that this be sent to the [redacted] rep as these were the instructions I was givenThis is not from wear and tear, but a defective product*** - please call me at [redacted] I called customer service this morning and the lady said it is not for you to deal with customers directlySent from Yahoo Mail on Android [redacted] Thank you for the photos and we apologize for any issueLet me start by informing you that I am NOT an [redacted] repI am the warranty manager for Cincinnati Overstock and in no way work for [redacted] I am sorry that you are having issues with your sofa, but unfortunately [redacted] , the manufacture, only offerers a 1year manufactures warranty, which is what we extend to youThe extended warranty which you were speaking of is not a full extended warranty, but rather an insurance policy for your furniture, which only coverers accidental damage and NOT wear and tearI would be unable to offer any services on this piece and have that covered under warranty, but I can offer you the possibility of a repairWe have a repair specialist on staff at out Cincinnati location and he may be able to fix thisYou would just be responsible for the repair fee, which I can offer you at a lower base rateIf you would like to bring that piece in please let us know so we can collect the fee and schedule you a time to drop of the piece [redacted] Cincinnati Overstock On Sun, Jan 11, at 10:AM, [redacted] >wrote: To whom it may concern: My husband and I purchased a couch on February 24, along with a new mattress set from the [redacted] storeOur invoice number is [redacted] serial # [redacted] Our couch is not even years old and already deterioratingSo, I called the store we purchased the couch from and they said my couch was out of warranty and I did not have an extended warrantyThe couch material on the arm is crackingThe CSR at the local store, now located in Tri-County, told me of a repair kit that I could use to prevent further crackingI purchased the repair kit and it still continues to crackWe I spoke to this specific CSR she mentioned an extended warrantyAn extended warranty was not offered to meIn fact a mattress protector was offered because they said I needed it for the warranty on the mattress to be validIf we were offered an extended warranty on the couch, I would have purchasedHowever, why as a customer should you have to pay for an additional warranty to ensure your own satisfaction? [redacted] Furniture, who thrives on customer satisfaction, as any company would do because customers keep you in business, should be able to ensure this satisfaction outside the year - because [redacted] stands by their productsThe couch that I previously had was a [redacted] , years old, and not deteriorating or failingThe couch I had was in good condition and there was no reason to replace - only that I wanted a new couch and fresh look for our living roomObviously, I made the wrong decision since my current [redacted] couch is cracking, deteriorating and failingIt looks awful - as you can see from the pictures attachedI spent my hard earned money for a couch that the sales rep "trusted" and "recommended" that obviously was not the caseThe price $plus tax, plus deliverySince the CSR was not that helpful, I called the corporate number for [redacted] FurnitureThe CSR at the corporate office told me I have to call the local store again and send picturesSo, I called again and [redacted] *** answered the phone and told me to send an e-mail, I have also copied himI am hopeful that you can resolve my issue and replace my couch, as the product should not be cracking or failingI was so excited about my purchases in I told my sister, who about weeks later bought the same mattress set and bought the same couch and love seatI also, told others, who went to the Kentucky store and purchased a couch and kids furnitureNow, I am definitely not excited nor recommend any products of the [redacted] BrandPlease pass this information on to the [redacted] Rep who comes on Tuesday, January Thanks, [redacted] Regards, [redacted] Revdex.com [redacted] ***Cincinnati Overstock, LLC [redacted] ** *** Dear [redacted] ***: This message is regarding complaint ID [redacted] submitted to Revdex.com about your business on 1/14/12:00:AM by [redacted] Your customer has additional concerns regarding this case For your convenience, a copy of this information is listed below We'd appreciate your response within days of the date on this letter, which will be shared with the customer In the Revdex.com's experience, responses that help to foster trust in a business: * Acknowledge customer concerns * State the facts as you see them and avoid emotion * Explain the actions you can and can't take to resolve concerns Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this customerThe Revdex.com may edit the complaint of your response to protect privacy rights and to remove inappropriate language If you should have any questions or concerns, please do not hesitate to contact me Regards, [redacted] Marketplace Resource Consultant [redacted] [redacted] [redacted] MESSAGE: Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHi, I received the business response and do not agree since Ben Hayes said that he would help me when we spoke on the phoneHowever, he will not since I contacted the Revdex.com which is not rightThat is the only reason he will not help meAs you can see below from another manager, they would have ordered parts for my couch to be repairedNot sure what the next steps are to escalate thisThanks, [redacted] Sent from Yahoo Mail on Android [redacted] Thanks [redacted] will not work with me since I contacted the Revdex.comHe said all further communication will have to be through themI forwarded the communication to the Revdex.com, even though the Revdex.com said that management can still work with me to resolve the issueSent from Yahoo Mail on Android [redacted] Update: we spoke about your situation at our weekly manager meeting regarding your product purchased at Cincinnati overstock during their weekend saleI forwarded your concerns to the owners at Cincinnati overstock and instructed them on ordering replacement parts for repairs outside of the warranty periodIt's something we practice for our customer base, given replacement parts are available (I guess Cincinnati wasn't privy to that) [redacted] should be in touch with you soonOn Jan 18, 2015, at 10:AM, [redacted] > wrote: Good morning, I was just checking in on the status if my issueMy couch continues to crackBen Hayes said when looked at my pictures it looked like cat scratchesI was appauled by this comment because I have never owned any petsI told him he could send an inspectir out at any time to verify his his thoughts are wrongPlease let me know the statusThanks,Shirley Sent from Yahoo Mail on Android From:"LOW Managers" Date:Wed, Jan 14, at 2:PMSubject:Re: Ashley Couch Shirley, Just touching base, got your emailI’ll bring this issue up at our next managers meeting and work on a solutionThanks for your patienceThanks, Chris On Jan 14, 2015, at 11:AM, Shirley Burdette wrote: Thanks for taking the time to listen to my concernPlease see the below e-mails and attached picturesShirley B.513-374-Sent from Yahoo Mail on Android From:"Shirley Burdette" Date:Tue, Jan 13, at 10:AMSubject:Re: Ashley Couch I understand that you are not the Ashley RepI asked that this be sent to the Ashley rep as these were the instructions I was givenThis is not from wear and tear, but a defective productBen - please call me at513-374-I called customer service this morning and the lady said it is not for you to deal with customers directlySent from Yahoo Mail on Android From:"Cincinnati Overstock" Date:Tue, Jan 13, at 9:AMSubject:Re: Ashley Couch Thank you for the photos and we apologize for any issueLet me start by informing you that I am NOT an Ashley repI am the warranty manager for Cincinnati Overstock and in no way work for AshleyI am sorry that you are having issues with your sofa, but unfortunately Ashley, the manufacture, only offerers a 1year manufactures warranty, which is what we extend to youThe extended warranty which you were speaking of is not a full extended warranty, but rather an insurance policy for your furniture, which only coverers accidental damage and NOT wear and tearI would be unable to offer any services on this piece and have that covered under warranty, but I can offer you the possibility of a repairWe have a repair specialist on staff at out Cincinnati location and he may be able to fix thisYou would just be responsible for the repair fee, which I can offer you at a lower base rateIf you would like to bring that piece in please let us know so we can collect the fee and schedule you a time to drop of the pieceElaine ShafferWarranty and Parts Manager Cincinnati Overstock On Sun, Jan 11, at 10:AM, Shirley Burdettewrote: To whom it may concern: My husband and I purchased a couch on February 24, along with a new mattress set from the Springdale storeOur invoice number is 20953, product #6450138, serial #SOur couch is not even years old and already deterioratingSo, I called the store we purchased the couch from and they said my couch was out of warranty and I did not have an extended warrantyThe couch material on the arm is crackingThe CSR at the local store, now located in Tri-County, told me of a repair kit that I could use to prevent further crackingI purchased the repair kit and it still continues to crackWe I spoke to this specific CSR she mentioned an extended warrantyAn extended warranty was not offered to meIn fact a mattress protector was offered because they said I needed it for the warranty on the mattress to be validIf we were offered an extended warranty on the couch, I would have purchasedHowever, why as a customer should you have to pay for an additional warranty to ensure your own satisfaction? Ashley Furniture, who thrives on customer satisfaction, as any company would do because customers keep you in business, should be able to ensure this satisfaction outside the year - because Ashley stands by their productsThe couch that I previously had was a Broyhill, years old, and not deteriorating or failingThe couch I had was in good condition and there was no reason to replace - only that I wanted a new couch and fresh look for our living roomObviously, I made the wrong decision since my current Ashley couch is cracking, deteriorating and failingIt looks awful - as you can see from the pictures attachedI spent my hard earned money for a couch that the sales rep "trusted" and "recommended" that obviously was not the caseThe price $plus tax, plus deliverySince the CSR was not that helpful, I called the corporate number for Ashley FurnitureThe CSR at the corporate office told me I have to call the local store again and send picturesSo, I called again and Ben Hayes answered the phone and told me to send an e-mail, I have also copied himI am hopeful that you can resolve my issue and replace my couch, as the product should not be cracking or failingI was so excited about my purchases in I told my sister, who about weeks later bought the same mattress set and bought the same couch and love seatI also, told others, who went to the Kentucky store and purchased a couch and kids furnitureNow, I am definitely not excited nor recommend any products of the Ashley BrandPlease pass this information on to the Ashley Rep who comes on Tuesday, January Thanks, Shirley Burdette 513-374- Regards, Shirley Burdette
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have never done business with a company that would not accept a return prior to the items being in my possession I have not personally accepted delivery of the item and was told the item could be returned up until I personally accept the items in my home I would like the opportunity for a full refund of the chairs [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
As of today, the complaint has been resolved Thank you, ***
This response is in reference to complaint # [redacted] for Ms [redacted] This customer placed an order for a [redacted] Dresser in April of At the time we were expecting a container to arrive from the manufacturer within weeks, which was the ETA that she was given At the time of purchase the customer put down $in order for us to order the piece for her She then came in one month later and paid $towards the balance on 5/4/ The last payment she made was on 7/11/for $and the total paid was $but the price of the item plus delivery was $382.17, leaving a balance of $ She had called customer service to find out where the item was, and according to the information we had, we were expecting this container in by July There was a delay in the container coming from overseas and it ended up taking nearly months for this container full of the [redacted] items to arrive This was something we were never made aware of by the company so each time we looked, it appeared as though it would be coming in the next monthEach time the customer called, she was told it would be in next month because that is the available information we were showing from the manufacturer When she came into the store in January 2016, she had mentioned that she wanted to cancel Per our policies and procedures, all sales are final and a 25% restocking fee does apply to any approved cancellations Being that this was an extenuating circumstance, the fee could have been waived, but the store clerk was not aware of the full situation which is why it was mentioned that the fee would apply We then had a customer service manager contact her to explain the situation She was offered the opportunity to cancel with no restocking fee, but she mentioned that she already has the bedroom set and since it was in, she would like to keep it The general manager approved a free delivery for this item We let her know that it was now in stock and the GM said we would deliver it for free We left her a message to call and receive her refunded delivery fee which was $+ $tax, totaling $for the refund We have since created her a new ticket and reserved the dresser for her and are awaiting her response as to when she would like this item delivered
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have called three times, trying to get my money back and I have received different prices that they would give me backNot to mention that they leave you on hold for over min [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
The customer has her product and this order is closed.Thanks [redacted] The customer has her product and this order is closedThanks Ben Hayes GM/COO Cincinnati Overstock www.cincinnatioverstockwarehouse.com The customer has her product and this order is closedThanks Ben Hayes GM/COO Cincinnati Overstock www.cincinnatioverstockwarehouse.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Pending the couch is repaired. Regards, [redacted]
I have purchased a Bedroom outfit as well as a mattress from Overstock without issue in the pastOn 9/20/14, I purchased a sectional couch from OverstockAt the time of purchase I was informed that the delivery of the product would take to weeks before the product would be fulfilledI decided to continue with the purchase and paid in full at that timeOn 10/03/14, I called to cancel the order due to my need to replace our current furniture asapThis cancellation of my order occurred prior to any product fulfillment or even the scheduling of delivery but they were unwilling to provide a full credit unless I took it in a store creditWhile I understand their policy is a restocking fee or store creditI never received productI'm not a lawyer but I have a hard time believing a company holding my money constitutes a "Sale of Goods"In hindsight, I would not pay 100% for an item that has an expected delivery of to weeks without the ability to cancelHopefully my experience makes others aware of Overstocks policy and unwillingness to provide a full refund