Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In my very first call to the "warranty expert" the section highlighted in red in their response seeing how this lady is a "warrant expert" was NEVER mentionedHer exact sequence of words was I pay $to have a technician come to my home and look at the couchIf the couch has an issue with the frame the technician would fix the problem and my money would be refundedIf it is anything else she said I would not get my $backThe technician looked at the couch, deem it was a manufacturers defect in the frame, had my wife sign a paper he was there and left without fixing the couchEverything that has been told to me by Overstock is filled with so much contradictionI know what this "warranty expert" told me and she was not plain honestI have yet to receive my money back and her and other customer service people tell me I will not receive itI SHOULD NOT have to get in touch with the technician for a job the "warranty expert" said would be fixed when he originally looked at the couch and found it to be the frameI told the "warranty expert" I wanted to speak to her supervisor on the last phone call and I was told " there is no one above her, my money would be refunded and my couch WOULD NOT be fixed and hung up on meI waited five days and called and asked a customer service employee why I haven't been refunded and she said "sir you're not going to be refunded and I suggest you call the technician"The discrepancies with Overstock is totally ridiculous
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Please note, I sent the email below to Cincinnati Overstock today:
I am contacting you again today Friday, March 6th, 2015. It has been days since I received your last email and I still have not been contacted by anyone to have our couch repairYet, your company responded to my better Revdex.com complaint with the following:
MESSAGE FROM BUSINESS:We are so sorry this feels to be taking so long We would love to get the mech in your recliner fixed We are glad you received your part quickly and are sorry for the delay with the repair service we use We will contact them and see if they can expedite the repair Thanks for making us aware of the delay We apologize.Cincinnati Overstock
When exactly will my repairs be completed?
*** ***
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe email I received from Cincinnati Overstock is below in italicsHello,
I spoke to my GM and he said that you can bring the desk
into our *** location and our in house repairman *** can repair your
deskHe can repair this like newIf you would like to do this you can bring
your desk in Wednesday through Sunday during our pick up hours
Thank you,
***
As I have a strong knowledge of wood repair, I would have repaired the damage myself if it was possibleHowever, I went to Cincinnati Overstock on Saturday to speak with *** as instructedThis desk weighs pounds and I did not want to load and unload it until I knew if *** felt he could fix itI took several pictures with me on SaturdayWhen I got there, I was told that *** only worked Wed, Thurs, and FriI was so relieved I did not waste the time and risk injury taking the desk inFrom my perspective, this is just another example of this company not serving its customers well. They did not respond to us until we involved the Revdex.com and while we appreciate your assistance, we are done trying to reach a compromise with this companyWe will take this as a lesson learned and will no longer shop there and we will encourage others we know to be leery of them as wellAs a FYI...they did give me a dollar gift card for the store, but we will NOT be using itThank you again for your help
Regards,
*** ***
Purchased a kitchen table and chair setVery happy with itHad a small scratch in the woodThey came out right away and fixed itYou could not tell it ever had a scratch We then went back and bought a couchLove it Price was greatWould highly recommend them to all
We are sorry for the difficulty From time to time we, like every retail company, receive products with missing parts We sent multiple people to her home to try to help resolve the issue but were unable to get the correct part from the manufacturer quick enough We offered to
exchange the piece entirely but the customer instead asked for a refund which we have agreed to We are picking the piece up Sunday 3/9/and will issue a refund at that time We are sorry for the inconvenience and frustration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.this problem still has not been fixed and a delivery attempt was made with a semi from there company I have two witnesses they did not leave the repair parts because they damaged my property I have called several times to speak with the general mgrBen but have been told he is on vacation has been a couple of weeks and know the chairs to the dinning set are getting lose cant even sit in them I would like to hear from the owner to address this problem as I have seen it to be a family owned business my contact numis ###-###-####
Regards,
*** ***
This is a and absolute inaccurate statement First of all, we don't have any semi trucks If we did, we wouldn't use them to drop parts to a customers home These parts haven't even arrived yet so we wouldn't have gone to the customers homeAlso, I and the Manager for *** *** have spoke with this customer explaining all of this Lastly, we only have small truck in Cincy area with our name on it at all The others are unmarked I will not address this truck issue any further We wish the customer the best of luck
We pay a transaction fee every time we refund or process a credit card It is not free or a service provided by us or to us We will not be reprocessing the card unless the customer is willing to pay the transaction fee Also, the customers purchase is in and has been held for her
She can pick it up at anytime As our ticket states, that is signed by the customer, all sales are final We would be willing to allow the customer to pay a restocking fee if she no longer wants the items we have ordered in for her This option is also clear on our paperwork
Thanks
Cincinnati Overstock
Top notch business! Prices were hundreds less than the other furniture stores we shoppedHad a small blemish on a tableCustomer service was fast and responsive Great experience and will definately shop there from now onThe staff couldn't have been nicerThanks for everything!
I ordered my items on Dec 7th with an ETA of 1-weeksTwo of the three of my items arrived in weeks, however it is Jan and have still not received my third item!! It was imperative I received my furniture on time as I opened a practice at the beginning of the yearI have a whole clinic to furnish and will not be using Overstock as a resourceVery disappointed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I dispute the comment "No customer has ever been told they can return their items as long as they haven't taken possession of the items." That is a completely statement. The gentleman making that comment was not present during the sale of the furniture. The sale person that sold us the items absolutely made that comment however without solid proof to justify that it means nothing. I will not agree that this situation has been resolved because I know what I was told by a representative of Cincinnati Overstock and Cincinnati Overstock did not honor the verbal agreement of their representative.
Regards,*** ***
[A default letter is provided here which
indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me NOTE: I choose a better mattress and paid the difference as they gave me a full credit for the defective one however they have not called to arrange deliveryI selected and paid them last Saturday Dec5thStill waiting to here from them.
Regards,
***
This customer originally purchased from us on 1/24/ At the time of purchase she informed the sales person that she did not want to pick these items up until 3/ On 2/all of the items came in and an email was sent to the customer to inform them that they were able to pickup
They called back on 3/6/and scheduled a pickup for the items on their way out of town on 3/13/ When they arrived at the warehouse, the warehouse manager called customer service to inform us that the headboard for their bed was not in the warehouseWe went back to the BoL (bill of lading) and it appeared that all the items had arrived, but we were unable to locate the headboard We informed the customer of the incident and apologized for this mixup We also ensured them that we would figure a way to get this to them at their new home in *** when it came in Typically *** has an estimated time of arrival of 2-weeks We ordered the headboard on 3/14/as all orders go in on Mondays because our ordering staff does not work the weekends On 3/the customer called to check the status and we had only ordered it and there was no ship date from the manufacturer as of yetOur GM, Ben, had been exploring all possible options as to how we could get this to the customer Originally we thought that *** would be able to drop ship this to their home, but we were informed it was too large a piece and would have to be sent to the warehouse This item came in on 3/25/and we were awaiting the best action to take in order to get this item to the customer as soon as possible The customer called in on 3/25/and wanted to know if it had arrived and when we informed her it had, she asked when they would be getting it to them At the time, we did not have the solution as to how this was going to be delivered to them in ***, TN from Cincinnati, OH Our GM was still working on the best way to get this to them as soon as we possibly couldOne of our sales representatives volunteered to take this item to them on Monday 3/28/ Customer service contacted the customer to inform them of this and the customer was ok with us bringing that down to them on the specified date We let the customer know that we would call her when the sales rep was on the way and that we would ensure it arrived to her on Monday 3/
We have resolved this issue to the absolute best of our ability given the extenuating circumstances surrounding this discrepancy and delay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The merchant's response is absolutely, 100% unacceptable!Issue Improper Delivery:Cincinnati Overstock LLC (the seller) had been informed repeatedly that the rug is an integral part of the contract. The merchant has not only been informed on the date of purchase, but also in the following date time:a. Feb 18th, around 10:12AM, delivery person, MrCasey J***, had been informed that the table and stools cannot be accepted without the rug.b. Feb 18th, evening, I visited their sales representative, MrDavid H***, at their Florence, KY, retail location, to reiterate the rug must arrive first.In order to cover up their lack of ability to deliver the products properly, the seller on the Feb 25th, dropped the table to my property without my consent in an attempt to legitimatize this pretend delivery. Therefore, the $delivery charge should be the sole responsibility of the seller.Issue Bogus Charges:No where in the purchase orders and all the related documentations, *** /*** /Credit Agreement from *** Bank, ever mention any restocking fee, needless to say "25%" or "non-refundable". This term simply does not exist, and it is completely fabricated by the seller to take advantage on the buyer. Therefore, the buyer should bear NO Responsibility to the $ restocking charges.Issue Breach of Contract:
I believe in the seller has adequately indicated that they have breached the contract on multiple counts, from the price of the sofa to a simple rug. The buyer has agreed to purchase with completely good faith and sufficient financial resources. However, the seller has failed to deliver the sofa, then failed to deliver the rug, and as a result, failed to correctly deliver the table and stools.Base on the reasons stated above, the seller must refund all charges to the buyer
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Although the resolution is satisfactory, the business was still unaware this item was in store and available for delivery
or that the balance had been paid in full since they asked for paymentRegards,
*** ***
Per phone call from Mr***,
The business just called and apologized to me They confirmed they will be providing my requested warranty on the furniturePlease close my complaint as resolvedThank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Walked into the store and was greeted three times before I could even browseI was really impressed from the get goThis is the store in northern Kentucky I'm referencingThe employees were greatI was shopping from out of town and they were able to get my purchase to me in my local areaSuch a great group of people and a wonderful shopping experience!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey charged my *** *** in full on 12/5/They never called to set up delivery even though I called them numerous times and was promised they would check with the delivery department to find out why the mattress(which was in stock on 12/5/15) had never been set up for delivery as promised the following weekI sent an email to ***, never got his last name but when I spoke with him the end of November about they problems I had getting anybody(I think the girl was Kayla??) I had spoken with in their warranty area to get me a credit for the mattress purchaseafter arguing and send documents and a picture of the law tag I was offered a credit of $He then said they would refund the entire $I had paid on the mattressBelow is the last email and offer I had sent to him and never got any return correspondenceI addition I have other emails from 11-8-to this one trying to resolve and communicate with a company that rarely ever answers their telephone.
To: [email protected]
From:
*** *** (mike***[email protected])
Sent:
Wed 12/16/4:PM
To: [email protected] ([email protected])
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***It has bee now weeks since trying to resolve the mattress issue with your companyWhile you seemed genuinely interested in getting me a credit and replacing the mattress after 1/ weeks working with you claims department, things have not gone as promisedI went into the store on Saturday 2-5-and asked for Brandon as you said to do and he would have already *** instructed on what we agreed uponWell I went in and he had no ideaI spent to minuets while he spoke to somebody and came out and said OK you have a $xx creditI said NO That is NOT what we agreed toHe went back and took another to minutes saying OK you have a $creditAll this time I wondered your store and looked at you Mattress selection which from the state most of them were in it was hard to decided they were very shop worn, dirty and shoppers sitting or laying on many of them.I finally settle on another one from *** as it was at least reversible and seem niceIt was 598.00.and ordered it with a low profile box springI was informed they were in stock and stood there while he call your warehouse and made sure and put a hold on them.I also choose a narrow side table that matched my o the living room furniture that wasn't in stock but that was fine I could pick it up and would easily fit in my car.I told Brandon I worked from Home on Tuesdays and Thursdays so those would be the best daysHe said he would take care of things and have them call and get the delivery for the mattress and box spring for Thursday if at all possibleI said if not I could make arrangements for Saturday.I heard nothingI called Monday and got no return callI called Tuesday and finally got a return call from Mandy she was sorry they had dropped the ball but had sent an email to your delivery people and she would call me latter in the day with delivery information.......Surprise Surprise, NO CALL.Now it is Wednesday and your customer have no chance to talk with anybody because they never answer the telephone let all calls go to voice mail.I am fed up with this crappy service and lack of concern by your peopleI left them a massage at lunch time if I didn't get a call making arrangements to deliver tomorrow, Thursday 12-17-2015, I had had it and did not want the Mattress or side table and will cancel the payment on my *** ***. It really s worth it to be treated like thisYour delivery service seems t being able to dictate how and when they want to do their part that I was charged $for and I'm only to miles tops from you Springdale storeLet make this easy...Just send me a check for the $and I'll donate this piece of garbage to the Good will store and I'll buy from a store who values customer and know how to provide a great buying experience as wellI spent 1/years in retail for Mercantile Stores and anybody giving this poor attention to a customer would have been fired summarily! *** ***###-###-####
I DON'T KNOW WHAT MORE I COULD HAVE DONE OTRHER THAN SIT AND WAIT TO SEE IF THEY WOULD EVER BE MOTIVATED TO DELIVER WHILE THEY HAD MY MONEY FOR WEKKSBY THE WAY THEY CALLED ME ON TUESDAY JANUARY 5TH ASKING ABOUT WHY I HAD CANCEELLED THE AMEX CHARGE AND SAID UNLESS I CALL *** *** AND DROPPED THE DISPUTE THEY WOULD BE ABLE TO DELEIVER MY MATRESS OR PICK UP THE END TABLE I HAD ORDERED. WEEKS LATER...I SAID THANKS BUT NO THANKSSHE WAS GOING TO SEND THIS TO THEIR COLLECTION DEPARTMENTREALLY??
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In my very first call to the "warranty expert" the section highlighted in red in their response seeing how this lady is a "warrant expert" was NEVER mentionedHer exact sequence of words was I pay $to have a technician come to my home and look at the couchIf the couch has an issue with the frame the technician would fix the problem and my money would be refundedIf it is anything else she said I would not get my $backThe technician looked at the couch, deem it was a manufacturers defect in the frame, had my wife sign a paper he was there and left without fixing the couchEverything that has been told to me by Overstock is filled with so much contradictionI know what this "warranty expert" told me and she was not plain honestI have yet to receive my money back and her and other customer service people tell me I will not receive itI SHOULD NOT have to get in touch with the technician for a job the "warranty expert" said would be fixed when he originally looked at the couch and found it to be the frameI told the "warranty expert" I wanted to speak to her supervisor on the last phone call and I was told " there is no one above her, my money would be refunded and my couch WOULD NOT be fixed and hung up on meI waited five days and called and asked a customer service employee why I haven't been refunded and she said "sir you're not going to be refunded and I suggest you call the technician"The discrepancies with Overstock is totally ridiculous
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Please note, I sent the email below to Cincinnati Overstock today:
I am contacting you again today Friday, March 6th, 2015. It has been days since I received your last email and I still have not been contacted by anyone to have our couch repairYet, your company responded to my better Revdex.com complaint with the following:
MESSAGE FROM BUSINESS:We are so sorry this feels to be taking so long We would love to get the mech in your recliner fixed We are glad you received your part quickly and are sorry for the delay with the repair service we use We will contact them and see if they can expedite the repair Thanks for making us aware of the delay We apologize.Cincinnati Overstock
When exactly will my repairs be completed?
*** ***
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe email I received from Cincinnati Overstock is below in italicsHello,
I spoke to my GM and he said that you can bring the desk
into our *** location and our in house repairman *** can repair your
deskHe can repair this like newIf you would like to do this you can bring
your desk in Wednesday through Sunday during our pick up hours
Thank you,
***
As I have a strong knowledge of wood repair, I would have repaired the damage myself if it was possibleHowever, I went to Cincinnati Overstock on Saturday to speak with *** as instructedThis desk weighs pounds and I did not want to load and unload it until I knew if *** felt he could fix itI took several pictures with me on SaturdayWhen I got there, I was told that *** only worked Wed, Thurs, and FriI was so relieved I did not waste the time and risk injury taking the desk inFrom my perspective, this is just another example of this company not serving its customers well. They did not respond to us until we involved the Revdex.com and while we appreciate your assistance, we are done trying to reach a compromise with this companyWe will take this as a lesson learned and will no longer shop there and we will encourage others we know to be leery of them as wellAs a FYI...they did give me a dollar gift card for the store, but we will NOT be using itThank you again for your help
Regards,
*** ***
Purchased a kitchen table and chair setVery happy with itHad a small scratch in the woodThey came out right away and fixed itYou could not tell it ever had a scratch We then went back and bought a couchLove it Price was greatWould highly recommend them to all
We are sorry for the difficulty From time to time we, like every retail company, receive products with missing parts We sent multiple people to her home to try to help resolve the issue but were unable to get the correct part from the manufacturer quick enough We offered to
exchange the piece entirely but the customer instead asked for a refund which we have agreed to We are picking the piece up Sunday 3/9/and will issue a refund at that time We are sorry for the inconvenience and frustration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.this problem still has not been fixed and a delivery attempt was made with a semi from there company I have two witnesses they did not leave the repair parts because they damaged my property I have called several times to speak with the general mgrBen but have been told he is on vacation has been a couple of weeks and know the chairs to the dinning set are getting lose cant even sit in them I would like to hear from the owner to address this problem as I have seen it to be a family owned business my contact numis ###-###-####
Regards,
*** ***
This is a and absolute inaccurate statement First of all, we don't have any semi trucks If we did, we wouldn't use them to drop parts to a customers home These parts haven't even arrived yet so we wouldn't have gone to the customers homeAlso, I and the Manager for *** *** have spoke with this customer explaining all of this Lastly, we only have small truck in Cincy area with our name on it at all The others are unmarked I will not address this truck issue any further We wish the customer the best of luck
This customer has been refunded in full and we have picked up the item We apologize for the damage and the delay
We pay a transaction fee every time we refund or process a credit card It is not free or a service provided by us or to us We will not be reprocessing the card unless the customer is willing to pay the transaction fee Also, the customers purchase is in and has been held for her
She can pick it up at anytime As our ticket states, that is signed by the customer, all sales are final We would be willing to allow the customer to pay a restocking fee if she no longer wants the items we have ordered in for her This option is also clear on our paperwork
Thanks
Cincinnati Overstock
Top notch business! Prices were hundreds less than the other furniture stores we shoppedHad a small blemish on a tableCustomer service was fast and responsive Great experience and will definately shop there from now onThe staff couldn't have been nicerThanks for everything!
We're waiting for a back ordered ottoman Its scheduled to arrive in the next 5-days and we will schedule delivery
Thanks
I ordered my items on Dec 7th with an ETA of 1-weeksTwo of the three of my items arrived in weeks, however it is Jan and have still not received my third item!! It was imperative I received my furniture on time as I opened a practice at the beginning of the yearI have a whole clinic to furnish and will not be using Overstock as a resourceVery disappointed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I dispute the comment "No customer has ever been told they can return their items as long as they haven't taken possession of the items." That is a completely statement. The gentleman making that comment was not present during the sale of the furniture. The sale person that sold us the items absolutely made that comment however without solid proof to justify that it means nothing. I will not agree that this situation has been resolved because I know what I was told by a representative of Cincinnati Overstock and Cincinnati Overstock did not honor the verbal agreement of their representative.
Regards,*** ***
[A default letter is provided here which
indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me NOTE: I choose a better mattress and paid the difference as they gave me a full credit for the defective one however they have not called to arrange deliveryI selected and paid them last Saturday Dec5thStill waiting to here from them.
Regards,
***
This customer originally purchased from us on 1/24/ At the time of purchase she informed the sales person that she did not want to pick these items up until 3/ On 2/all of the items came in and an email was sent to the customer to inform them that they were able to pickup
They called back on 3/6/and scheduled a pickup for the items on their way out of town on 3/13/ When they arrived at the warehouse, the warehouse manager called customer service to inform us that the headboard for their bed was not in the warehouseWe went back to the BoL (bill of lading) and it appeared that all the items had arrived, but we were unable to locate the headboard We informed the customer of the incident and apologized for this mixup We also ensured them that we would figure a way to get this to them at their new home in *** when it came in Typically *** has an estimated time of arrival of 2-weeks We ordered the headboard on 3/14/as all orders go in on Mondays because our ordering staff does not work the weekends On 3/the customer called to check the status and we had only ordered it and there was no ship date from the manufacturer as of yetOur GM, Ben, had been exploring all possible options as to how we could get this to the customer Originally we thought that *** would be able to drop ship this to their home, but we were informed it was too large a piece and would have to be sent to the warehouse This item came in on 3/25/and we were awaiting the best action to take in order to get this item to the customer as soon as possible The customer called in on 3/25/and wanted to know if it had arrived and when we informed her it had, she asked when they would be getting it to them At the time, we did not have the solution as to how this was going to be delivered to them in ***, TN from Cincinnati, OH Our GM was still working on the best way to get this to them as soon as we possibly couldOne of our sales representatives volunteered to take this item to them on Monday 3/28/ Customer service contacted the customer to inform them of this and the customer was ok with us bringing that down to them on the specified date We let the customer know that we would call her when the sales rep was on the way and that we would ensure it arrived to her on Monday 3/
We have resolved this issue to the absolute best of our ability given the extenuating circumstances surrounding this discrepancy and delay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The merchant's response is absolutely, 100% unacceptable!Issue Improper Delivery:Cincinnati Overstock LLC (the seller) had been informed repeatedly that the rug is an integral part of the contract. The merchant has not only been informed on the date of purchase, but also in the following date time:a. Feb 18th, around 10:12AM, delivery person, MrCasey J***, had been informed that the table and stools cannot be accepted without the rug.b. Feb 18th, evening, I visited their sales representative, MrDavid H***, at their Florence, KY, retail location, to reiterate the rug must arrive first.In order to cover up their lack of ability to deliver the products properly, the seller on the Feb 25th, dropped the table to my property without my consent in an attempt to legitimatize this pretend delivery. Therefore, the $delivery charge should be the sole responsibility of the seller.Issue Bogus Charges:No where in the purchase orders and all the related documentations, *** /*** /Credit Agreement from *** Bank, ever mention any restocking fee, needless to say "25%" or "non-refundable". This term simply does not exist, and it is completely fabricated by the seller to take advantage on the buyer. Therefore, the buyer should bear NO Responsibility to the $ restocking charges.Issue Breach of Contract:
I believe in the seller has adequately indicated that they have breached the contract on multiple counts, from the price of the sofa to a simple rug. The buyer has agreed to purchase with completely good faith and sufficient financial resources. However, the seller has failed to deliver the sofa, then failed to deliver the rug, and as a result, failed to correctly deliver the table and stools.Base on the reasons stated above, the seller must refund all charges to the buyer
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Although the resolution is satisfactory, the business was still unaware this item was in store and available for delivery
or that the balance had been paid in full since they asked for paymentRegards,
*** ***
Per phone call from Mr***,
The business just called and apologized to me They confirmed they will be providing my requested warranty on the furniturePlease close my complaint as resolvedThank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Walked into the store and was greeted three times before I could even browseI was really impressed from the get goThis is the store in northern Kentucky I'm referencingThe employees were greatI was shopping from out of town and they were able to get my purchase to me in my local areaSuch a great group of people and a wonderful shopping experience!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey charged my *** *** in full on 12/5/They never called to set up delivery even though I called them numerous times and was promised they would check with the delivery department to find out why the mattress(which was in stock on 12/5/15) had never been set up for delivery as promised the following weekI sent an email to ***, never got his last name but when I spoke with him the end of November about they problems I had getting anybody(I think the girl was Kayla??) I had spoken with in their warranty area to get me a credit for the mattress purchaseafter arguing and send documents and a picture of the law tag I was offered a credit of $He then said they would refund the entire $I had paid on the mattressBelow is the last email and offer I had sent to him and never got any return correspondenceI addition I have other emails from 11-8-to this one trying to resolve and communicate with a company that rarely ever answers their telephone.
To: [email protected]
From:
*** *** (mike***[email protected])
Sent:
Wed 12/16/4:PM
To:
[email protected] ([email protected])
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***It has bee now weeks since trying to resolve the mattress issue with your companyWhile you seemed genuinely interested in getting me a credit and replacing the mattress after 1/ weeks working with you claims department, things have not gone as promisedI went into the store on Saturday 2-5-and asked for Brandon as you said to do and he would have already *** instructed on what we agreed uponWell I went in and he had no ideaI spent to minuets while he spoke to somebody and came out and said OK you have a $xx creditI said NO That is NOT what we agreed toHe went back and took another to minutes saying OK you have a $creditAll this time I wondered your store and looked at you Mattress selection which from the state most of them were in it was hard to decided they were very shop worn, dirty and shoppers sitting or laying on many of them.I finally settle on another one from *** as it was at least reversible and seem niceIt was 598.00.and ordered it with a low profile box springI was informed they were in stock and stood there while he call your warehouse and made sure and put a hold on them.I also choose a narrow side table that matched my o the living room furniture that wasn't in stock but that was fine I could pick it up and would easily fit in my car.I told Brandon I worked from Home on Tuesdays and Thursdays so those would be the best daysHe said he would take care of things and have them call and get the delivery for the mattress and box spring for Thursday if at all possibleI said if not I could make arrangements for Saturday.I heard nothingI called Monday and got no return callI called Tuesday and finally got a return call from Mandy she was sorry they had dropped the ball but had sent an email to your delivery people and she would call me latter in the day with delivery information.......Surprise Surprise, NO CALL.Now it is Wednesday and your customer have no chance to talk with anybody because they never answer the telephone let all calls go to voice mail.I am fed up with this crappy service and lack of concern by your peopleI left them a massage at lunch time if I didn't get a call making arrangements to deliver tomorrow, Thursday 12-17-2015, I had had it and did not want the Mattress or side table and will cancel the payment on my *** ***. It really s worth it to be treated like thisYour delivery service seems t being able to dictate how and when they want to do their part that I was charged $for and I'm only to miles tops from you Springdale storeLet make this easy...Just send me a check for the $and I'll donate this piece of garbage to the Good will store and I'll buy from a store who values customer and know how to provide a great buying experience as wellI spent 1/years in retail for Mercantile Stores and anybody giving this poor attention to a customer would have been fired summarily! *** ***###-###-####
I DON'T KNOW WHAT MORE I COULD HAVE DONE OTRHER THAN SIT AND WAIT TO SEE IF THEY WOULD EVER BE MOTIVATED TO DELIVER WHILE THEY HAD MY MONEY FOR WEKKSBY THE WAY THEY CALLED ME ON TUESDAY JANUARY 5TH ASKING ABOUT WHY I HAD CANCEELLED THE AMEX CHARGE AND SAID UNLESS I CALL *** *** AND DROPPED THE DISPUTE THEY WOULD BE ABLE TO DELEIVER MY MATRESS OR PICK UP THE END TABLE I HAD ORDERED. WEEKS LATER...I SAID THANKS BUT NO THANKSSHE WAS GOING TO SEND THIS TO THEIR COLLECTION DEPARTMENTREALLY??
Regards,
*** ***