We have spoken with the tenant regarding the repair After following up we are pleased to say that all matters regarding the water leak have been taken care of and the tenant is pleased with the outcome
Complaint: [redacted] I am rejecting this response because the tenants have been providing care to the lawn as a responsibility to the owner and to the signed lease agreementIt is not considered "hearsay" in the fact that we have evidence proving that the yard was serviced on the 23rd of March The Property management company refused to view this evidence before proceeding to conduct an unauthorized service of lawn care If the tenant is given less than week to "maintain the property," the tenant will conclude the property management company acted prematurely and served the tenants with a fraudulent lease violation Regards, [redacted]
We have contacted the tenant by email and voicemail regarding the reimbursement that has been agreed uponWe have requested that he contact us to resolve this matter 100%
First of all the tenant signed a lease about months ago that clearly states in Paragraph 5.A.(1) that rent is due on the first day of each month during this lease. Late fees are not charged until the 4th day of the month. Paragraph 18.Astates that repair requests must be in
writing and delivered to Landlord; the issue with the hot water in November 2014 was not received until 6:a.mon the 4th day of the month. It is clear that all late fees were charged correctly and no refund will be made. A $posting fee was charged once in April 2015; and no other posting fee has ever been charged since the tenant has been in this property. Paragraph 5.D.(2) states that Time is of the essence for the payment of rent (strict compliance with rental dues dates is required). Unfortunately, giving this tenant an extra two weeks to pay the rent is not permitted by our contract with the tenant nor the Landlord. Reimbursing the tenant for overdraft of his financial account due to paycheck dates will not occur.We wish the tenant luck in finding the means to pay rent in a timely manner
As Property Managers of this rental it is our responsibility to the Owner to make sure that the properties are being taken care of inside and out. We do conduct regular inspections of each property to ensure that tenants are in compliance with proper maintenance and adhere to all obligations
listed in their Residential Lease. Specifically, page Section E states Failure to Maintain: If tenant fails to comply with this paragraph or any pool/spa maintenance addendum, Landlord may, in addition to exercising Landlord’s remedies under the Paragraph 27, perform whatever action Tenant is obligated to perform and Tenant must immediately reimburse Landlord the reasonable expenses that Landlord incurs plus any administrative fees assessed by Landlord’s agents or any other entity as provided by law. No notice from the Landlord to Tenant is required to remedy improper maintenance. In this particular case it was noted that proper lawn maintenance was not being performed therefore the lease violation was cited, the lawn was remedied, and the fee was assessed to the Tenant (before and after pictures are attached). We strive to maintain friendly yet professional relationships with each Tenant and will do what is necessary to resolve each matter. As stated in the complaint the fee has already been reduced (which was not only the fee to remedy the lawn maintenance but the lease violation charge for not having the lawn maintained in the first place). Our goal is to ensure that our rental properties are kept up to standards (by each Tenant) set forth by the City, and HOA’s per our obligation to the Property Owner
Complaint: ***
I am rejecting this response because: * *** was notified on April 3, 2015 that our yard was serviced on March 23,When * *** proceeded to provide an unauthorized service of lawn care on March 31, 2015, only days had passedAccording to our lease, the yard will be maintained weekly at the owners expenseI am rejecting this response because the management company did not give sufficient time to remedy the lawnAttached are photos of the yard on April 8, 2015, exactly days(the same amount of time), to show that they resemble ***s "BEFORE" pictures of our yardThey are nearly identical to show one week of grass growth. We have a lawn care service that services our yard weekly and * *** serviced the lawn before they could do their duty in a timely fashionIf our yard is properly maintained in a sufficient time period (weekly) we did not violate our lease and that there is no need for an inflated price of $75 for an unauthorized service of my lawn
Regards,
*** ***
As stated before our primary responsibility is towards the Owner and making sure that their properties are kept up to standards. Our property maintenance teams are instructed to remedy any lawns that are not being properly maintained. The tenant's "hiring of an independent contractor on 03/23/15" is hearsay. The photos that were submitted to our Manager by our maintenance team did support the lawn violation therefore the lawn was remedied as instructed and the invoice was billed to the tenant. Again, it is stated in the Residential Lease if a tenant "fails to maintain" their property then the Landlord may perform whatever action "Tenant is obligated to perform" and Tenant must immediately reimburse the Landlord... We will continue to work with all tenant's to make sure that they understand their "signed" Residential Lease fully and completely and are always ready and willing to assist them with any questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The property the tenant is living in is a new construction home which requires our office to contact the company that installed the AC unit This company is *** *** which is located in *** *** Clark Realty has responded in a timing manner on any issues that
this tenant had In fact, our maintenance manager from my office contacted *** *** in minutes after the tenant said her AC was not working The air conditioning was fixed by *** *** Saturday morning around 9:am The issue with the unit was a defected part from ***This was explained to the tenant Our property manager was in contact with the tenant (husband) since 7:am on Saturday morning Clark Realty communicated to the tenant on each occasion in an extremely professional manner. In reference to the $that the tenant owes, this amount will not be changed The tenant caused this damage of the garage door by opening the garage door up while being locked The garage door company documented this on their invoice These tenants were the first tenants to ever live in this property All items that the tenant had an issue with were repaired The outstanding balance of $will need to be paid this week by the tenant Our property manager communicated this to the tenant (wife) after following up to make sure everything was good The tenant (wife) said her AC was working good and the small hole was already repaired
As mentioned before we have gone over every item that was billed to the tenant. I [redacted] stand by my original decision to make no adjustments to the tenant’s expenses. About a week prior to moving in the tenants provided our office with a list of items that they wanted us to address. We sent someone out to the property and our crew used this as a checklist to assure that the tenant was completely satisfied. The TAR lease that our company uses states in Paragraph 15 that “tenant has inspected the property and accepts it AS-IS”. So the fact that we sent someone back out to the property after the tenant had moved in shows that we provided outstanding customer service in addressing their concerns. Paragraph 17.D. of the TAR lease lists “Prohibitions” and item D.6. specifically states that tenants may not alter, replace or remove flooring material, paint or wallpaper. The tenant’s complaint states that she did not bill our company for the carpet she replaced which is irrelevant to the current charges. We have a copy of the move in condition form and nothing that was billed to the tenant is something that existed when the tenant moved in. First of all, the move in condition form does not list a damaged garage door which is priced at $225 to repair. The paint alone for the three rooms totals $415 to get the property rent ready. General cleaning was billed at $300 and carpet cleaning was billed at $195. These items alone exceed the tenant’s security deposit. Every other charge is minimal (replacing burnt out light bulbs, etc...) yet required as per Paragraph 17.A.4. of the TAR lease that was signed. As this complaint goes into issues with my staff; I stand firm in stating that my employees provide professional service to each of our clients.
Complaint: [redacted]
I am rejecting this response because: I have asked you several times what you were charging me so much, I made a police report and that area is very bad , I have been broken into two times already. they came out and fixed only the latches nothing else no new door or frame or anything. I realize it would be my responsible if someone in my household broke it, my this was an intruder, not someone I knew. I don't agree with the charged, that is a lot of money out of my pocket and you never answered my questions. You had to come back and fixed the latches again , due to the door not locking at all. That is not my fault that you do not keep up with the maintance of the property. No new locks were replaced either, so why is it so much? I've asked this question before and never got a response back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the moment. Some repairs remain, but the main problem has been resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: everything the business is listing as what we owe, is listed on our sheet as not working and or broken, if you see the original email, I sent in where I cc'd the Revdex.com, they want me to pay for a ac vent that was lose but in the pictures I sent when showing how poorly of a job there was (removing the black mold and dirt) where they just painted over it you can see it is lose, they keep claiming that we moved into a clean duplex but WE DID NOT the fridge had maggots the carpet up stairs was not cleaned and Peggy confirmed that and the fridge problem/no stove and dead bugs all over in pantry under stairs and in closets . On the day we walked it 2-3 days before we moved in. Upon move in we removed previous tenets trash and were not compensated for that, also they are now charging for cleaning to carpets that were never cleaned in the first place, not to mention that we installed brand new quality carpet in the down stairs room(due to all the dents in the tile floor) and didn't send a bill charging them for that. my smoke alarm never worked down stairs it always beeped a sign it was out, the loose ac vent if you see pictures attached shows on the right side it is lose, I believe the maintenance man they sent out to paint over the vent should of than made "preventive repairs" and repaired it?? now they are putting it on us because of their lack of effort . if you see the picture of [redacted] faucet head (this also was never replaced due to being told it was a huge hassle), last but not least they claim the "have video" of the duplex being "move in ready" I must say this is complete BS and must be an old video because if this is so explain how we have pictures of a fridge with maggots (attached)? below they did not address that their own maintenance man left our door open all day, were anyone could of stole our stuff .they also do not address we have several emails with out a response from anyone in the office, [redacted] has contacted [redacted] several times, she also went to speak to [redacted] in person and [redacted] wouldn't come out of the office, they constantly duck us like they did in January when they "so called worked with us" we only finally got a response because we cc'd the owner [redacted] in the email. we had weeks of emails and phone calls asking to get a statement for being mis-charged back then. than once a statement was sent, it took me less than an hour to figure out where the problem was, we were being overcharged a prorated amount for move in that over charged on posting fees that should of never been charged due to the prorated amount calculated being wrong. any time we needed something fixed or had questions it was like pulling teeth to talk to someone of get someone out to fix it. maybe it was just our service because they were already frustrated with us. I have never had this problem, with anyone but them!!! like I stated we did not paint the walls back and did leave some trash but the rest I believe we should not be charged for!! I have never in my life of renting from 8 properties in the past 8 years have I been charged for drip pans, I have never broken a lease or owed a property money, if I felt the charges were "with reason" than I would have no problem paying. we did apologize for being rude ONLY AND SOLELY because you have to send 5-10 emails make 5-10 calls and do 1-2 pop up trips to the office only to deal with rude staff before anything gets done, in the whole year I lived there only 1-2 employees have been kind Mrs. [redacted] and Mrs. [redacted] (even tho she ducks emails and calls a swell) please see all above attachments. it does not allow me to attach more than 4 files and I have about 10 so I will attach these is separate email cc'ing both Revdex.com and [redacted] realty.
Regards,
[redacted]
We have spoken with the tenant regarding the repair. After following up we are pleased to say that all matters regarding the water leak have been taken care of and the tenant is pleased with the outcome.
Complaint: [redacted]There was a two days delay by your company due to no refrigator in unit and exterminated needed and grass cut
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have kept all communication for proof. [redacted] Clark did work in September of 2015 that was not approved and billed us in January and that work was not even included on end of year tax statement. He then did more of the same work in January that was also not approved or known of either, and then we were sent an email saying we owed $8000. Limit of over $200 requires approval. Tenants were put in house in February and rent was never on his statements and we had to call Housing Authority to see if people and city were actually paying rent. We received statements of February and March without rent being shown as collected. Contract states work done requires approval and work done will be shown on a monthly basis along with rent collected, will be accounted for monthly.
Regards,
[redacted]
We did not place any tenants up in a hotel at the end of 2015 or any other time for that matter. The accounting has been accurate with this client’s new account manager. The owner statements are emailed and mailed to the owner every month around the 10th.Our 1099’s are distributed in a...
timely manner. The 2014 1099 was mailed out on 1/31/15 and the break down was emailed to our client on 2/2/15. The 2015 1099 was mailed out on 1/31/16 and the breakdown was emailed to our client on 1/21/16. This would have provided adequate time for both years’ taxes to be filed before the IRS deadline. When we receive emails we will respond within 24 hours unless it’s a weekend or holiday. If we plan to be out of the office we have a notice automatically respond to every incoming email.There is definite lack of communication between our client and her daughter. On several occasions we have responded to our client about an inquiry and then we are asked the same question by her daughter.We are willing to discuss any billing or matters with our client's attorney and allow both parties to move forward.
Complaint: [redacted]
I am rejecting this response because the tenants have been providing care to the lawn as a responsibility to the owner and to the signed lease agreement. It is not considered "hearsay" in the fact that we have evidence proving that the yard was serviced on the 23rd of March. The Property management company refused to view this evidence before proceeding to conduct an unauthorized service of lawn care. If the tenant is given less than week to "maintain the property," the tenant will conclude the property management company acted prematurely and served the tenants with a fraudulent lease violation.
Regards,
[redacted]
We have spoken with the tenant regarding the repair After following up we are pleased to say that all matters regarding the water leak have been taken care of and the tenant is pleased with the outcome
Complaint: [redacted] I am rejecting this response because the tenants have been providing care to the lawn as a responsibility to the owner and to the signed lease agreementIt is not considered "hearsay" in the fact that we have evidence proving that the yard was serviced on the 23rd of March The Property management company refused to view this evidence before proceeding to conduct an unauthorized service of lawn care If the tenant is given less than week to "maintain the property," the tenant will conclude the property management company acted prematurely and served the tenants with a fraudulent lease violation Regards, [redacted]
We have contacted the tenant by email and voicemail regarding the reimbursement that has been agreed uponWe have requested that he contact us to resolve this matter 100%
First of all the tenant signed a lease about months ago that clearly states in Paragraph 5.A.(1) that rent is due on the first day of each month during this lease. Late fees are not charged until the 4th day of the month. Paragraph 18.Astates that repair requests must be in
writing and delivered to Landlord; the issue with the hot water in November 2014 was not received until 6:a.mon the 4th day of the month. It is clear that all late fees were charged correctly and no refund will be made. A $posting fee was charged once in April 2015; and no other posting fee has ever been charged since the tenant has been in this property. Paragraph 5.D.(2) states that Time is of the essence for the payment of rent (strict compliance with rental dues dates is required). Unfortunately, giving this tenant an extra two weeks to pay the rent is not permitted by our contract with the tenant nor the Landlord. Reimbursing the tenant for overdraft of his financial account due to paycheck dates will not occur.We wish the tenant luck in finding the means to pay rent in a timely manner
As Property Managers of this rental it is our responsibility to the Owner to make sure that the properties are being taken care of inside and out. We do conduct regular inspections of each property to ensure that tenants are in compliance with proper maintenance and adhere to all obligations
listed in their Residential Lease. Specifically, page Section E states Failure to Maintain: If tenant fails to comply with this paragraph or any pool/spa maintenance addendum, Landlord may, in addition to exercising Landlord’s remedies under the Paragraph 27, perform whatever action Tenant is obligated to perform and Tenant must immediately reimburse Landlord the reasonable expenses that Landlord incurs plus any administrative fees assessed by Landlord’s agents or any other entity as provided by law. No notice from the Landlord to Tenant is required to remedy improper maintenance. In this particular case it was noted that proper lawn maintenance was not being performed therefore the lease violation was cited, the lawn was remedied, and the fee was assessed to the Tenant (before and after pictures are attached). We strive to maintain friendly yet professional relationships with each Tenant and will do what is necessary to resolve each matter. As stated in the complaint the fee has already been reduced (which was not only the fee to remedy the lawn maintenance but the lease violation charge for not having the lawn maintained in the first place). Our goal is to ensure that our rental properties are kept up to standards (by each Tenant) set forth by the City, and HOA’s per our obligation to the Property Owner
Complaint: ***
I am rejecting this response because: * *** was notified on April 3, 2015 that our yard was serviced on March 23,When * *** proceeded to provide an unauthorized service of lawn care on March 31, 2015, only days had passedAccording to our lease, the yard will be maintained weekly at the owners expenseI am rejecting this response because the management company did not give sufficient time to remedy the lawnAttached are photos of the yard on April 8, 2015, exactly days(the same amount of time), to show that they resemble ***s "BEFORE" pictures of our yardThey are nearly identical to show one week of grass growth. We have a lawn care service that services our yard weekly and * *** serviced the lawn before they could do their duty in a timely fashionIf our yard is properly maintained in a sufficient time period (weekly) we did not violate our lease and that there is no need for an inflated price of $75 for an unauthorized service of my lawn
Regards,
*** ***
As stated before our primary responsibility is towards the Owner and making sure that their properties are kept up to standards. Our property maintenance teams are instructed to remedy any lawns that are not being properly maintained. The tenant's "hiring of an independent contractor on 03/23/15" is hearsay. The photos that were submitted to our Manager by our maintenance team did support the lawn violation therefore the lawn was remedied as instructed and the invoice was billed to the tenant. Again, it is stated in the Residential Lease if a tenant "fails to maintain" their property then the Landlord may perform whatever action "Tenant is obligated to perform" and Tenant must immediately reimburse the Landlord... We will continue to work with all tenant's to make sure that they understand their "signed" Residential Lease fully and completely and are always ready and willing to assist them with any questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The property the tenant is living in is a new construction home which requires our office to contact the company that installed the AC unit This company is *** *** which is located in *** *** Clark Realty has responded in a timing manner on any issues that
this tenant had In fact, our maintenance manager from my office contacted *** *** in minutes after the tenant said her AC was not working The air conditioning was fixed by *** *** Saturday morning around 9:am The issue with the unit was a defected part from ***This was explained to the tenant Our property manager was in contact with the tenant (husband) since 7:am on Saturday morning Clark Realty communicated to the tenant on each occasion in an extremely professional manner. In reference to the $that the tenant owes, this amount will not be changed The tenant caused this damage of the garage door by opening the garage door up while being locked The garage door company documented this on their invoice These tenants were the first tenants to ever live in this property All items that the tenant had an issue with were repaired The outstanding balance of $will need to be paid this week by the tenant Our property manager communicated this to the tenant (wife) after following up to make sure everything was good The tenant (wife) said her AC was working good and the small hole was already repaired
As mentioned before we have gone over every item that was billed to the tenant. I [redacted] stand by my original decision to make no adjustments to the tenant’s expenses. About a week prior to moving in the tenants provided our office with a list of items that they wanted us to address. We sent someone out to the property and our crew used this as a checklist to assure that the tenant was completely satisfied. The TAR lease that our company uses states in Paragraph 15 that “tenant has inspected the property and accepts it AS-IS”. So the fact that we sent someone back out to the property after the tenant had moved in shows that we provided outstanding customer service in addressing their concerns. Paragraph 17.D. of the TAR lease lists “Prohibitions” and item D.6. specifically states that tenants may not alter, replace or remove flooring material, paint or wallpaper. The tenant’s complaint states that she did not bill our company for the carpet she replaced which is irrelevant to the current charges. We have a copy of the move in condition form and nothing that was billed to the tenant is something that existed when the tenant moved in. First of all, the move in condition form does not list a damaged garage door which is priced at $225 to repair. The paint alone for the three rooms totals $415 to get the property rent ready. General cleaning was billed at $300 and carpet cleaning was billed at $195. These items alone exceed the tenant’s security deposit. Every other charge is minimal (replacing burnt out light bulbs, etc...) yet required as per Paragraph 17.A.4. of the TAR lease that was signed. As this complaint goes into issues with my staff; I stand firm in stating that my employees provide professional service to each of our clients.
Complaint: [redacted]
I am rejecting this response because: I have asked you several times what you were charging me so much, I made a police report and that area is very bad , I have been broken into two times already. they came out and fixed only the latches nothing else no new door or frame or anything. I realize it would be my responsible if someone in my household broke it, my this was an intruder, not someone I knew. I don't agree with the charged, that is a lot of money out of my pocket and you never answered my questions. You had to come back and fixed the latches again , due to the door not locking at all. That is not my fault that you do not keep up with the maintance of the property. No new locks were replaced either, so why is it so much? I've asked this question before and never got a response back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the moment. Some repairs remain, but the main problem has been resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: everything the business is listing as what we owe, is listed on our sheet as not working and or broken, if you see the original email, I sent in where I cc'd the Revdex.com, they want me to pay for a ac vent that was lose but in the pictures I sent when showing how poorly of a job there was (removing the black mold and dirt) where they just painted over it you can see it is lose, they keep claiming that we moved into a clean duplex but WE DID NOT the fridge had maggots the carpet up stairs was not cleaned and Peggy confirmed that and the fridge problem/no stove and dead bugs all over in pantry under stairs and in closets . On the day we walked it 2-3 days before we moved in. Upon move in we removed previous tenets trash and were not compensated for that, also they are now charging for cleaning to carpets that were never cleaned in the first place, not to mention that we installed brand new quality carpet in the down stairs room(due to all the dents in the tile floor) and didn't send a bill charging them for that. my smoke alarm never worked down stairs it always beeped a sign it was out, the loose ac vent if you see pictures attached shows on the right side it is lose, I believe the maintenance man they sent out to paint over the vent should of than made "preventive repairs" and repaired it?? now they are putting it on us because of their lack of effort . if you see the picture of [redacted] faucet head (this also was never replaced due to being told it was a huge hassle), last but not least they claim the "have video" of the duplex being "move in ready" I must say this is complete BS and must be an old video because if this is so explain how we have pictures of a fridge with maggots (attached)? below they did not address that their own maintenance man left our door open all day, were anyone could of stole our stuff .they also do not address we have several emails with out a response from anyone in the office, [redacted] has contacted [redacted] several times, she also went to speak to [redacted] in person and [redacted] wouldn't come out of the office, they constantly duck us like they did in January when they "so called worked with us" we only finally got a response because we cc'd the owner [redacted] in the email. we had weeks of emails and phone calls asking to get a statement for being mis-charged back then. than once a statement was sent, it took me less than an hour to figure out where the problem was, we were being overcharged a prorated amount for move in that over charged on posting fees that should of never been charged due to the prorated amount calculated being wrong. any time we needed something fixed or had questions it was like pulling teeth to talk to someone of get someone out to fix it. maybe it was just our service because they were already frustrated with us. I have never had this problem, with anyone but them!!! like I stated we did not paint the walls back and did leave some trash but the rest I believe we should not be charged for!! I have never in my life of renting from 8 properties in the past 8 years have I been charged for drip pans, I have never broken a lease or owed a property money, if I felt the charges were "with reason" than I would have no problem paying. we did apologize for being rude ONLY AND SOLELY because you have to send 5-10 emails make 5-10 calls and do 1-2 pop up trips to the office only to deal with rude staff before anything gets done, in the whole year I lived there only 1-2 employees have been kind Mrs. [redacted] and Mrs. [redacted] (even tho she ducks emails and calls a swell) please see all above attachments. it does not allow me to attach more than 4 files and I have about 10 so I will attach these is separate email cc'ing both Revdex.com and [redacted] realty.
Regards,
[redacted]
We have spoken with the tenant regarding the repair. After following up we are pleased to say that all matters regarding the water leak have been taken care of and the tenant is pleased with the outcome.
Complaint: [redacted]There was a two days delay by your company due to no refrigator in unit and exterminated needed and grass cut
I am rejecting this response because:
Regards,
[redacted]
We have communicated with the tenant and both parties have come to a mutual agreement/settlement; all issues have been resolved.
Complaint: [redacted]
I am rejecting this response because: I have kept all communication for proof. [redacted] Clark did work in September of 2015 that was not approved and billed us in January and that work was not even included on end of year tax statement. He then did more of the same work in January that was also not approved or known of either, and then we were sent an email saying we owed $8000. Limit of over $200 requires approval. Tenants were put in house in February and rent was never on his statements and we had to call Housing Authority to see if people and city were actually paying rent. We received statements of February and March without rent being shown as collected. Contract states work done requires approval and work done will be shown on a monthly basis along with rent collected, will be accounted for monthly.
Regards,
[redacted]
We did not place any tenants up in a hotel at the end of 2015 or any other time for that matter. The accounting has been accurate with this client’s new account manager. The owner statements are emailed and mailed to the owner every month around the 10th.Our 1099’s are distributed in a...
timely manner. The 2014 1099 was mailed out on 1/31/15 and the break down was emailed to our client on 2/2/15. The 2015 1099 was mailed out on 1/31/16 and the breakdown was emailed to our client on 1/21/16. This would have provided adequate time for both years’ taxes to be filed before the IRS deadline. When we receive emails we will respond within 24 hours unless it’s a weekend or holiday. If we plan to be out of the office we have a notice automatically respond to every incoming email.There is definite lack of communication between our client and her daughter. On several occasions we have responded to our client about an inquiry and then we are asked the same question by her daughter.We are willing to discuss any billing or matters with our client's attorney and allow both parties to move forward.
Complaint: [redacted]
I am rejecting this response because the tenants have been providing care to the lawn as a responsibility to the owner and to the signed lease agreement. It is not considered "hearsay" in the fact that we have evidence proving that the yard was serviced on the 23rd of March. The Property management company refused to view this evidence before proceeding to conduct an unauthorized service of lawn care. If the tenant is given less than week to "maintain the property," the tenant will conclude the property management company acted prematurely and served the tenants with a fraudulent lease violation.
Regards,
[redacted]