Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that an appropriate release date of 1/31/2015 is satisfactory to me. If only this could have been handled appropriately without involving the Revdex.com, I could have stated a happy end to my business with K Clark over the past year.
Regards,
[redacted]
We have had more than one A/C technician visit the property to assess and repair the air conditioner. The tenants were provided with window units until the central air repair was completed. After several attempts it was decided to replace the condenser with a new unit. The new air...
conditioner was tested and is working great. The window units were left at the property to provide relief in our current 100+ degree temperatures.
We are here to work with our clients so we are willing to reduce the expense/invoice in half. Paragraph 34.H of the signed Residential Lease highly recommends that Tenant obtain liability insurance and insurance for casualties such as fire, flood, water damage and theft. The Landlord is not responsible to Tenant for any "burglary, robbery, nor vandalism". None of the other 3 units have ever reported any trouble or disturbances regarding break ins.We are on the 7th day and no payments have been received for rent.We will credit your account for $132.50.
[redacted] communicated to [redacted] and office about the Code Compliance issue. She was given the paperwork many weeks before the court date but failed to give the notice to our office about her going to court. [redacted] told [redacted] on the phone to please make sure all items are taking care of with the code compliance in order to make sure they are 100%. In order for our company to take care of the Code Compliance issues for [redacted] (per her conversation) we had to do the work. [redacted] communicated with the Code Compliance officer and met him at the property to walk the house after issues they wanted completed. The officer was satisfied with all repairs. [redacted] was communicated immediately by phone to let her know everything was passed. She was pleased and thankful!! We helped [redacted] several times over the years with her other property that we do not manage. She would receive Code Compliance issues and ask our company to handle it for her. We did! The tenants that were placed in the property were from SAHA. [redacted] knows and was communicated that it takes aprox 60 days from SAHA to process for payment. The case worker processes the contract after the unit passes inspection. The contract is normally received in our office to Vanessa aprox 60 days. SAHA has 60 days to get the contracts to our office. [redacted] has been aware of the delay from over the years of dealing with SAHA. Jessica has sent both [redacted] and her daughter monthly statements by email as well as regular mail. Our office is working with her representative to resolve all issues. We are willing to work with [redacted] to resolve all issues. We have managed her property for over 6 years. Our company wants to resolve this with her.
We have contacted the tenant by email and voicemail regarding the reimbursement that has been agreed upon. We have requested that he contact us to resolve this matter 100%.
Tenant turned in keys on September 6, 2017Tenant came into the office on October 4, 2017 to receive her itemization of security deposit. She refused to sign for it. The tenant did not leave the property in move in condition. The tenant never turned in the Inventory Condition Form...
to the previous property management company. It is the tenants responsibility to turn in the Inventory Condition Form or they are accepting the property in the condition they received it. The itemization of security deposit and list of repairs are attached. All items are the tenants responsibility and will be changed.
The application was submitted on a Friday afternoon so it's probable that the application was not processed until the following Monday by the screening company we use. There was no delay on our part and we contacted the applicant that she was approved as soon as we received the report...
back. The tenant was only charged $337.17 for the days off the market which is paid directly to the owner. The remaining $400 was billed by our leasing office to pay the leasing agent and for administrative fees. The applicant was refunded the remaining difference of the deposit of $962.83.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that an appropriate release date of 1/31/2015 is satisfactory to me. If only this could have been handled appropriately without involving the Revdex.com, I could have stated a happy end to my business with K Clark over the past year.
Regards,
[redacted]
We have had more than one A/C technician visit the property to assess and repair the air conditioner. The tenants were provided with window units until the central air repair was completed. After several attempts it was decided to replace the condenser with a new unit. The new air...
conditioner was tested and is working great. The window units were left at the property to provide relief in our current 100+ degree temperatures.
We are here to work with our clients so we are willing to reduce the expense/invoice in half. Paragraph 34.H of the signed Residential Lease highly recommends that Tenant obtain liability insurance and insurance for casualties such as fire, flood, water damage and theft. The Landlord is not responsible to Tenant for any "burglary, robbery, nor vandalism". None of the other 3 units have ever reported any trouble or disturbances regarding break ins.We are on the 7th day and no payments have been received for rent.We will credit your account for $132.50.
[redacted] communicated to [redacted] and office about the Code Compliance issue. She was given the paperwork many weeks before the court date but failed to give the notice to our office about her going to court. [redacted] told [redacted] on the phone to please make sure all items are taking care of with the code compliance in order to make sure they are 100%. In order for our company to take care of the Code Compliance issues for [redacted] (per her conversation) we had to do the work. [redacted] communicated with the Code Compliance officer and met him at the property to walk the house after issues they wanted completed. The officer was satisfied with all repairs. [redacted] was communicated immediately by phone to let her know everything was passed. She was pleased and thankful!! We helped [redacted] several times over the years with her other property that we do not manage. She would receive Code Compliance issues and ask our company to handle it for her. We did! The tenants that were placed in the property were from SAHA. [redacted] knows and was communicated that it takes aprox 60 days from SAHA to process for payment. The case worker processes the contract after the unit passes inspection. The contract is normally received in our office to Vanessa aprox 60 days. SAHA has 60 days to get the contracts to our office. [redacted] has been aware of the delay from over the years of dealing with SAHA. Jessica has sent both [redacted] and her daughter monthly statements by email as well as regular mail. Our office is working with her representative to resolve all issues. We are willing to work with [redacted] to resolve all issues. We have managed her property for over 6 years. Our company wants to resolve this with her.
We have contacted the tenant by email and voicemail regarding the reimbursement that has been agreed upon. We have requested that he contact us to resolve this matter 100%.
Tenant turned in keys on September 6, 2017Tenant came into the office on October 4, 2017 to receive her itemization of security deposit. She refused to sign for it. The tenant did not leave the property in move in condition. The tenant never turned in the Inventory Condition Form...
to the previous property management company. It is the tenants responsibility to turn in the Inventory Condition Form or they are accepting the property in the condition they received it. The itemization of security deposit and list of repairs are attached. All items are the tenants responsibility and will be changed.
The application was submitted on a Friday afternoon so it's probable that the application was not processed until the following Monday by the screening company we use. There was no delay on our part and we contacted the applicant that she was approved as soon as we received the report...
back. The tenant was only charged $337.17 for the days off the market which is paid directly to the owner. The remaining $400 was billed by our leasing office to pay the leasing agent and for administrative fees. The applicant was refunded the remaining difference of the deposit of $962.83.