Citi

Review: I call to ask about making, a payment.I talk to this guy on how ,& can I make a payment over the phone.he told me I could ,,,& we stop charging {15:00} dollar to make a payment. I ask him do I still have time to make a payment before the later told. He told me you have until the 14-of the month.he said you can use your debit card,,,so I ask if I could use my check book ,so I can have receipt......I started looking on me lab top ,to see if the money was taken out ,,,I look & look.I call back ,A few day late ,,I talk to a lady,,,I told her that wasn't my fault...she told me she would {wave} the late charge..I got my bill <7 it still on my bill.Desired Settlement: don't tell me one thing & do another

Business

Response:

We will be corresponding directly with the customer because Citi has not received authorization from the customer to release information to your office.

Review: I bought a laptop through the [redacted] store for my wife several months ago. I've been trying for months to make a pmt but have rec'd no help

I have gone to the [redacted] store and called customer service but I get the runaround because they can't verify my identity? I am tyring to give them money! now, I checked my credit report and found out that they closed the card and are saying that the payment is 90 days late. I have yet to see a bill be sent to the correct address - I called to get that changed a long time ago. I dont' know when payments are do, where to send the payment and what the monthly amount is either. if I need to return the laptop and close the cc I will be more than happy to do so. this experience has been awful.Desired Settlement: I want all account information fixed so my credit isn't affected. I want to pay my bill and no late fees to be applied for an error that is not mine.

Business

Response:

Thank you for your communication regarding [redacted]’ [redacted] Credit account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] in the next 7-10 business days

Review: I opened a Citi Preferred Thank you card after I received an offer in the mail promising 0% APR for the first 15 months as well as 20,000 bonus thank you points if $1,500 was spent within the first 3 months. I received the APR promise advertised, but not the bonus points. Everyone I have talked to at Citi says this offer is not on my account. The whole reason I opened the account was because of this offer. I spoke with 2 [redacted]s who gave me different responses. The first [redacted] said he would need proof of the offer from what I received in the mail months ago, which I no longer have. Then the next [redacted] told me they could start an investigation that could take up to 30 days. I threatened to close my account for false advertisement, and both [redacted]s said they would gladly close my account for me. Also, the second [redacted] got an attitude with me, and said, "what did expect calling back? That we would just honor what you are saying?" I am upset with the poor customer service that I have received while trying to figure out how this mistake occurred.Desired Settlement: I would like the offer as promised of 20,000 bonus points after spending $1,500 within the first 3 months.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Citi Cards continues to send out late bills. When there is a holiday I either do not receive the bill or get the bill one day late. My bill is due on the [redacted] of each month. The month before they send it out on the cut off date say September [redacted], I received the bill on September [redacted], bill due on October [redacted]. Came this time, on time. No holiday involved. Last time cut off was August [redacted], they claim they sent the bill that day. September [redacted] called complained about bill. I did not receive the bill till September [redacted], the day after it was due. They are also charging my brother late fees with the bill coming a day late. This time they didn't bother to even send the bill. They are trying to hit people with late fees. If I didn't call and pay the bill and find out what the bill was I would have incurred a 35.00 late fee. They claim its' my post offices' fault. blame me. like last time. How come then the bill came in 4 days this month with no holiday? How come I paid the bill and they cashed within 5 days? I say its' either their post office or its' a holiday, because every time there is a holiday I get the same problem. When I send the bill payment it is never late. I think they are not sending the bills out when there is a holiday to purposely charge late fees to customers. They blame the post office. No, I'm sorry, we'll fix that. Then what, if I didn't call then hit me with late fees? I don't want this to happen ever again. It is not the post office. Mine or theirs, I really think they are trying to get money out of people who they can't get other fees from. Please settle this. Not fair. it's stealing. [redacted]Desired Settlement: DesiredSettlementID: Not applicable

I want them to fix this problem. I want them to be accountable for it. Next holiday I want my bill on time. One day or two not a few weeks later, not, no bill at all. I want them to do their job and send the bill out.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because There was no real response, only that they will reply to me directly. Which they have not done.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Since December 2009 Citi Identity has been charging me $12.95 for services I never requested through [redacted]. I found out about this issue when cancelling my services with [redacted] for monthly charges. I then spoke spoke to customer service from Citi Identity monitor about this situation. The first represntative I spoke to was being told what to say by another individual in the back round in a rude manner. For example when I explained I did not sign up for this service, The gentleman in the back round said "yeah he did, tell him he did", and "he had to of signed up for it". After requesting to speak to the supervisor, [redacted] ([redacted]) came on the line. The only thing he could do is give me a fax number and a PO box to send my disbute, and only three months of payment back. No number would be given to me, so I could speak to a representative about this. I find it hard to believe that a company would have the ability to charge me money for this amount of time, but yet make it so hard to resolve the issue. I feel this is an unacceptable practice and would like to have the ability to dispute charges over the phone, not be given a fax number.Desired Settlement: I would like to have my money returned to me in full.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not recieved any notification or attempts from Citi corporation to resolve this issue. It still remains unresolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not heard from Citi identity about this situation. I think it is sad that they would tell you to reach out to me, but yet they have not contacted me. They had all of the information needed from my [redacted] card and time to take money from me, but they dont have the time to contact me. Great advise from Citi! It shows me again what type of business Citi identity is.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: My name is [redacted] and I have been a [redacted] card holder for over 6 years now and have purchased thousands of dollars at [redacted]. Just recently (Labor Day 2014) I went to the [redacted] store in Florida to purchase a new TV. After a while of viewing several televisions with two employees, I was stuck between 2. One was more expensive than the other which actually exceeded my credit limit of $1200. I expressed my concerns about the price and my credit limit, the employees obviously inclined for the most expensive and advised me to attempt to swipe my [redacted] card and if the transaction went through it meant [redacted] had increased my credit limit automatically. The purchase went through but it was only just a few days ago that I received an alert on my credit report, [redacted] has reported me over the limit and it has impacted me negatively. I was in process of refinancing my car when my credit score dropped several points because of this. I called customer service and explained what happened and was only offered an apology and a "there's nothing we can do besides pulling a hard credit pull for a possible credit increase which would obviously affect my credit even more". I was lied to and mislead about the supposed automatic credit increase (I am not a credit expert nor do I know [redacted] credit card policies, I believed the employees). The employees were deceptive by guiding me to go through with the purchase at all costs even though it impacted me in a negative manner and withholding that information from me. I need this matter handled as soon as possible without affecting me more than it already has. I had always thought highly of [redacted] and even recommended it to many friends and family members but unfortunately after this experience with the employees and customer service I can honestly say I will never nor recommend [redacted] to others or make any future purchases.Desired Settlement: Have my credit limit increased to the amount of the purchase without pulling my credit and remove all negative credit bureau reporting that was reported by [redacted] since September

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business did make a one time contact advising me that my case was being worked on and I was told that I would receive a follow up call within the next couple of days of which I have yet to receive

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received a letter from Citi financial indicating that my petition to increase my credit limit to the amount of the purchase without having my credit pulled was denied, now with that being said I was misled by the employees to believe that it was automatically increased and the truth is the account is being reported over the limit in a negative manner every month towards my credit reporting. as a customer I feel that [redacted] is not honoring my business not only by the employees who sold neither merchandise but also by the executive response unit that responded to my petition. I reject the business response

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I called Citibank about an issue with my statement on Oct. **, 2014. They informed me that because I paid the entirety of my bill for the previous month one day late I was charged the $35 late fee and subsequent interest. Another month had gone by without my noticing because I didn't get the statement and another late fee and interest. So I owed $70+ due to a one day late payment. So when I called, the clearly not American answering informed me that they could take away one of the late fees but I would need to pay the remainder. After minutes of asking her why, and her responding with the same script over and over, she asked if I wanted to pay at that moment. I did not; she said that once I paid, they would take care of the remainder. Today, January **, 2015, I call back after receiving phone calls. Supposedly, the rest of the balance was not taken care of as desribed and now I owe $140+. Again, they "graciously" said they could remove one of the late fees. I asked the (again) clearly not American lady if they could bring up the recording of the previous phone call. Of course, though they say the calls are monitered and recorded, there was no recording of the other phone call. The exact same script was prompted to me with no tone at all. I asked for the superviser. An "Escalation Team Member" then got on the phone. Now, escalation, in my mind, means that we have taken it to another level, but apparently to Citibank this just means a condescending woman telling you the exact same thing in a nicer and yet more rude tone. She told me that I needed to call back to confirm my payment in order to have received the late fee removal. I told her that I was never told this. She explained that it was "Standard Procedure" and that it should have been said to me. I asked her if things ever deviated from the "Standard Procedure", she replied with "they shouldn't". I pressed the issue and finally was able to get her to say that things do not always follow the standard procedure. Moral of the story is that I was told to pay a certain amount, once I paid, I then "did not follow orders" and now am required to pay even more because of two oversights on this ludacris company that exploits its patrons and has absolutely no customer service skills whatsoever. [redacted] was a far superior company that treated its customers as people instead of cows with wallets as utters.Desired Settlement: I would like to have my balance reduced to $0 due to the fact that I have already appeased this non-American credit card company with an unwarranted payment and should not have to do it again

Business

Response:

We are responding directly to [redacted] by mail. He will receive our response within 7-10 business days. If you would like a copy of our response to [redacted], you will need to contact him directly.

Review: I used the [redacted] Automated phone payment service and received a confirmation number of my credit card payment on 11-**-14. I received a letter on 1-**-15 dated 12-**-14 from [redacted] stating late payment . 12-**-14 I also made Januarys payment . This letter came after am additional payment was received and processed. They immediately reported a negative rating to all credit agencies . They apologized for flaws in their systems . Their management team blamed the US postal system for late delivery of a letter dated almost 30 days of said payment . Management also said a confirmation number provided by their automated system of payment did not mean anything. as a patron I made a payment on time and was not notified of an error . Because of my attempt to make a payment with the clear understanding it was accepted because it stated so as it provided a confirmation number for payment received I feel that I should have been notified before they contacted credit agencies. They say they will not correct their errorDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like [redacted] to correct the error they made on my credit history . I have excellent history with payments and feel this is wrong and unjust .

Business

Response:

Thank you for your communication regarding [redacted]’s My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard from [redacted] yet . Therefore I do not consider this matter resolved to my satisfaction

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer on February **, 2015. It may take 7-10 days for the customer to receive the written response. [redacted] has not had sufficent time to receive our response. Should the customer like to share this information they can provide a copy of our response to the Revdex.com.?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not hear from [redacted] in his matter . Therefore it is not considered resolved . A late fee for a payment that I made with record that I made a late payment on my credit rating is not something that I feel is fair when I made the payment o time , however due to an error in their system I was not notified there was an issue . All I have is a confirmation number that I made the payment .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Upon signing up for a CitiBank 'Thank you preferred' credit card, the current promotion promised that you will receive 20,000 bonus ThankYou Points after $1,500 in purchases are made with your card within 3 months of account opening. I spent more than $1,500 on qualifing purchases on my card within the alloted time period, but never recieved the Thankyou points that you can redeem on merchandise, flights, etc. I contacted Citi bank's customer service department two times, upon both times I was told that I needed to provide a piece of paper spelling out the promotion, even though the same exact promotion is still being offered. The customer service reps claim I am not entitled to that promotion, even though that is the single reason why I choose this credit card in the first place;,nor did I ever recieve a phone call back after asking them to investigate my claim.Desired Settlement: I would like to recieve the 20,000 ThankYou points I was told I would recieve upon completing the promotion. Extra compensation for my time and headache is also justified.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: In the 4th quarter of 2014, my credit score was impacted adversely due to a medical bill that was reporting adversely in error to the Credit Bureau. This bill was paid in full; however, the medical provider posted the payment to the wrong account which resulted in the error. During this same time, I made a significant large payment to Citibank. Within days of making the large payment, Citibank reduced my Credit Line from what was over $27k to my revolving balance amount. When I called about the reduction I was told it was due to my FICO. Between the medical bill and the CL reduction, my FICO decreased over 100 points. I researched the issue with the Credit Reporting Agencies and found the medical bill error. This was corrected on all three Credit Reporting Agencies by January 2015. My FICO then increased over 70 points. In April, I had contacted Citibank about restoring the line back to the original limit since the reduction had effected my score as well. I was told that they could not give me a reason why and I would have to wait until I received a letter. I requested to escalate the issue and was told that no one could take my call. This is unacceptable and it is a bank Regulation to provide a reason for adverse action. I am currently making over $160k a year with $12k in income through a rental property.I have been actively paying down my accounts in the past year. I think that this treatment is unfair and breaking the Regulations set forth. I wish to have my credit line restored to the original limit with no intention to use, only to improve my credit score. I am in the process of buying a home and this issue is preventing me from obtain the best avaliable option. I have paid my account on time since opening the account over 10 years ago and I have alway paid the fees associated. Please consider restoring the Credit Line and address the Regulation violation. Thank you!Desired Settlement: Original Credit Line Restored and apology

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have not contacted me at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: [redacted] mailed me my credit card and will not let me activate my card or account access to pay my bill. They state fraud on on a brand new account.

[redacted] mailed me my credit card and will not let me activate my card or account access to pay my bill. They state fraud on on a brand new account. They mailed me a brand new card and will not allow me online access to pay my bill. They want me to write a letter and this might cause my payment to be late. They seem to want to put me through hurdles to miss a payment and then charge me interest.Desired Settlement: Allow me online account access without sending in a letter which might get lost and cause my account to be late.

Business

Response:

We have responded directly to our customer regarding the resolution. If you would like to discuss the resolution, you may contact our customer directly.

Review: Made a purchase of closet organizing materials. Checked out with billing promotion of 6 months 0% interest, also presented Lowe's card for additional 5% discount, and was accepted by cashier. Bill is received in the mail with short payment time frame (less than 1 week) and bill did not reflect promotional billing terms. Previously bill due date had been changed - representative claims that it was by request however request for change had never been made. Full payment was required to avoid interest charges and despite short term bill receipt late payment charge was not reversed.

Product_Or_Service: Closet organizer suppliesDesired Settlement: DesiredSettlementID: No settlement requested - for

I have paid my bill and late fee, I would like specific clarification as to why promotions and credits are not consistent from location to location and why I did not qualify for the promotional billing time frame. A late fee reversal would be appreciated because I had to pay the full balance before previously expected. With the aggravation, although Home Depot has previously been my preference over Lowe's for home improvement materials, it pr

Business

Response:

We will respond directly to the customer within the next 7-10 business days. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: [redacted] advertises that they match [redacted] 5% off if using the ** credit card but what [redacted] doesn't advertise is the use of the 5% off automatically disqualifies the customer from any special financing offers. When I called credit card services I was told that they match [redacted] offer exactly, which is 5% off or 6 months no interest. However, ** disqualified me from 12 months no interest when I used the 5% off. How is that a direct offer match??? They also claimed that the fine print on the receipt states this. First of all who reads the fine print on the receipt? Second, this information should be made available before the purchase not after. There is no information anywhere in the store or is it provided by any cashier when they offer the 5% [redacted] match, that it disqualifies from special financing.This is blatant false advertisement!!!Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my 12 month special financing offer applied to my ** credit card and I want ** to put up big signs in their stores, like [redacted] does, that the use of the 5% off disqualifies from the special financing.

Business

Response:

We responded to the customer in writing on June *, 2015. After receiving our response, if the customer would like to share this information, they can provide a copy of our response to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all I did not request the offer, it was offered to me by the cashier. Second, even if I did request the offer the disclaimer was not provided to me in any form, whether written or verbal. As you stated, this offer is not advertised anywhere which means that the disclaimer does not exist and your response will not hold up in court.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We have corresponded directly with our [redacted] in writing. He will receive our written response in 7- 10 business days. If you would like to further discuss the resolution, may I suggest you contact him directly.

Consumer

Response:

I don't have the letters, I threw them all out since they were useless, they said the same thing. The 6/** communication was over the phone. I have already wasted more time with this complaint then its worth. You guys obviously cant resolve anything. I will resolve this myself by never doing business with citibank ever again.

Review: They sent me a prepaid debit card which I never requested. I cut it in half and threw it away. I already contacted and told them I did not request the card. I received a form letter today from them them stating usage charges that will apply effective 8.*.2015Desired Settlement: DesiredSettlementID: No further contact by the busi

I want my name removed and my so-called card temoved from their database

Business

Response:

July **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on July **, 2015 from [redacted] regarding two prepaid cards issued by Citi Prepaid Services on behalf of [redacted] and [redacted], respectively. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] states that she did not request these cards and would like to have the accounts closed. After reviewing the accounts it was determined that [redacted] and [redacted] requested that these accounts be established on her behalf for her payroll deposits. As of July **, 2015 both accounts had a $0.00 balance and neither have had any account activity since the time they were created. We spoke with [redacted] on July [redacted] and advised her that the accounts have been closed and that no “usage charges” will be applied to these accounts, as referenced in the complaint. [redacted] may contact a dedicated service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional questions or concerns surrounding this inquiry. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, Leanne J. K[redacted]Customer Service Manager, CS OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####[redacted]

Review: I was signed up for online statements without ever selecting it. When I realized I wasn't receiving my statements through the mail, I called to find out that there were two late fees assessed to my account and that my payments were considered to be late. The girl proceeded to say (which conversation was being recorded) that I had signed up for on-line statements, which I did not sign up for, and also they didn't have my right e-mail address to send me the on-line statements. While on this call, they removed one late fee and I paid the remaining balance over the phone, I was informed that they would not be reporting the one late charge to the credit bureau, this I was assured multiple times. I thought the issue was resolved, until I applied for a mortgage and they informed me that I had a low credit score due to a late fee, I called the number on my credit card (###-###-####) to try to resolve this one more time. A supervisor had listened to the recorded message from my first phone call to confirm that I was told the late fee would not be reported, and they sent in a request to remove the mark on my credit score which was denied. I then called again, and they told me that there's nothing they can do.Desired Settlement: I feel I was denied my due process with this matter. There is a recording that a supervisor had listened to that the girl had confirmed that no late fee would be reported. I would like the mark removed from my credit score as I am trying to purchase a home and it has had a detrimental effect on my credit score.

Thank you.

Business

Response:

We are responding to our customer via [redacted] on October *, 2015. The customer should receive our response in 7-10 business days.If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]First of all, I was told by a representative of Citi that my credit record would not be affected..there is a recording of the lady telling me that. Maybe someone should listen to that recording! Next, my e-mail address which was being used was incorrect, because I wasn't receiving hard copies of statements, I didn't know the e-mail address being used was incorrect. It's hard to correct something like that if I'm not receiving the e-mails, or the hard copies of the bills for that matter.I am very disappointed that Citi isn't willing to work with me on this. I feel this is something that was beyond my control under the circumstances.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Thank you for nothing, Your business sucks balls. Citi bank and [redacted] will never get any business from me. it is clear that your company will not stand by what they say. There is a special place for people like you and your company, I fell sorry for you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated in our letter we will no longer respond to inquiries regarding this matter.

Review: Citibank queried my credit report without my consent. On 12/**/2015, I requested a credit line increase on the Citibank website for my credit card, and the disclaimer on the submission form read " a credit bureau report will not be requested and you will receive an instant decision."

A few hours later, my credit report show that CBNA had requested my report.Desired Settlement: They need to correct this error with the three credit rating agencies.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

At no point in this process did I consent to a credit inquiry. If a credit inquiry was required, I should have been alerted. The request form on the Citi website was highly misleading, and the business has not adequately addressed this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

Hello,I have a attached a scan of the letter that I received from Citibank. The part about a message advising of a credit report is entirely untrue. I was never advised that a credit report would be required, and I never consented to an inquiry.Thanks,[redacted]

Review: this bank never removed hard inquries off my credit report like it was supposed too last year.

I have a credit card with [redacted], and I checked into the dates, when citi bank purchased [redacted] credit cards from a previous bank they without my knowing or consent ran my credit. and also without my consent they raised my credit limit from I believe it was like $1300 or $1400 to $1700. im going over my credit report because my old cell phone carrier had all my personal information social security numbers drivers lcense all that obtained by hackers and I received letters from the the 3 credit bereaus. they have 3 hard inquires on both my experian and equia faxthat I wan tremoved. its hurting my credit, and I dont think its fair when I never even gave them permission to run my credit 2 times that they pulled it anyway.Desired Settlement: I want the hard inquiries removed off all my credit reports.

Business

Response:

We have responded directly to our customer regarding the resolution via U.S. Postal Mail. Our customer would need to allow 7-10 business days to receive the resolution letter. If you would like to discuss the resolution, you may contact our customer directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are not co operating and admitted they automatically increase credit limits and I can request to have it turned off but I have to basically deal with 3 hard inquiries I did not ask for for 2 years. I'm furious I'm about to close my [redacted] card. It can be as simple as this remove every single hard inquiry off my credit report and I'll agree to close the credit card I have with them and I'll take my business else where and they can lose out on me and I spend a lot at [redacted]. I'm not satisfied and I will not close this claim things have gone south since citi took the [redacted] credit cards from capital 1. I also proved I never requested a credit limit increase back in 2014 and my credit limit was lowered as well all hard inquires were to be removed my credit limit went from I believe $1200 up to $2500 I complained about it because I did not agree to that and they lowered it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have responded directly to our customer regarding the resolution via U.S. Postal Mail. Our customer would need to allow 7-10 business days to receive the resolution letter. If you would like to discuss the resolution, you may contact our customer directly.

Consumer

Response:

I don't like shady things and buisness like this. I'm about to close my [redacted] and cash rewards credit card with them over this. I want these inquiries removed all of them. Closest thing to talking to the bank was an issue trying to purchase a laptop at [redacted] they had to over ride something so the purchase would go through.

Review: I received an e-mail from Citi soliciting a promotional offer that if I used my existing card ending in [redacted] for $300 in purchases for 3 months that I would be eligible for a statement credit up to $45 ($15/month for each month that the $300 threshold was met). I activated the offer and proceeded to use my card to make the purchases. On February [redacted] several weeks after the offer was expected to be credited I contacted CITI via chat session and spoke to Jesse who initially stated "I am not seeing that rewards promotion on your ThankYou account. I provided further information and she stated "those promotions are for new members and their card accounts". Finally after further investigation she indicated "I do see that the offer was solicited but you were never enrolled into the promotion". I requested supervisor assistance as the representative provided invalid information twice. She provided me a phone number to call and I spoke to Patsy (ID: [redacted]). I spent 34 minutes on the phone and after several long holds she was finally able to locate the offer, but refused to provide the credit stating that I was not enrolled. I then inquired if I was enrolled in the present quarterly promotion for 5% back on specific categories through 3/** and she stated that I was not. At this time in informed her that I was looking at a printed confirmation that I was enrolled and read the detailed information back to her. I have enrolled in several promotional offers with CITI and have never received the promised cash back or statement credits despite valid documentation of the enrollment.Desired Settlement: I would like the $45 statement credit as well as the reversal of all interest charged December 2015- present ($33.65) as I would not have elected to use the card if I had not been doing so for the purpose of the promotional advertisements from CITI.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I was prompted via email to use Citi's Price Rewind service. The prompt was to simply allow Citi access to search for lower prices on items already purchased, which I did allow. I later received an email telling me Citi had found a lower price for a purchased item, and that I should submit a claim form using the information they found. I did so in October.

Now, in December, my account has not been credited. I contacted customer service about this issue and was told that my claim has been denied because the information I provided about the lower priced item did not match the information about the item I purchased. When I protested that I had not provided the information about the lower priced item - Citi itself searched for and provided the information - I was told that was untrue, as their process does not work that way. The representative I spoke with refused to listen to or believe that I had not submitted the information about the lower priced item, and refused to work with me.

In my opinion, this is false advertising and a classic bait and switch. Citi itself matched the lower priced item with the item I purchased; I was not involved in that in any way. And now, even though they told me I was entitled to a refund, they are refusing my claim. I believe it's clear that they have denied my claim simply to avoid paying the $300 to which I am entitled by their own claim.Desired Settlement: I want my account credited the $300 Citi told me I was entitled to.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have spoken only once with a representative who gave me the same runaround I received before. Immediately following that conversation, I sent an email with evidence supporting my claim, which the representative knew to expect. I have received no further contact from Citi since then, and this matter is not resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard directly from Citi in the past two months, at least. The only communication was via phone conversations in which I received the same scripted run-around from at least two different representatives. Those calls in no way resolved my complaint against them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have filed an affidavit twice for a fraudulent check that someone cashed. Someone stole my check book and successfully cashed a check. I was told both times to fax it to Citibank's fraud department. The first time I did it on my own. The second time I went to a Citibank Branch at this address:

I am currently mailing the affidavit again. I was told on the phone today that Citibank's fraud dept fax system has been down since last July. I am amazed that they did not tell me this sooner and feel like they are ignoring my claim. I also feel like they are not living up to their promises of fraud protection.Desired Settlement: I want Citibank to investigate my claim for a check for $1000 that was made payable to a Christian K[redacted]. It is likely a fictitious name, but I have never met this person and want Citibank to recover the $1000 that rightfully belongs to me. I want them to assign me a case manager and keep in contact with me as they conduct the investigation.