Citi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [In their response, Citibank ignored my complaint and denied they charged me for purchase protectionHowever as anyone can see from the attached statement (only one example), they are charging me for purchase protection (as Citibank calls it, "Pur [redacted] ." This is a service I NEVER signed up for, and they have been charging me for it since mid They must refund all fees they have been charging me since then.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did nothing to reconcile this matterThis company has mislead and lied to me multiple times, and will not own up to itIt is affecting my credit and all I want is for them to retract the negative reporting from my January report, as their customer service representative mislead me to believe that they were helping me, which was untrueThey did call me, only to notify that they won't do anything and had zero intentions to do anything to come to a solutionI am continuously appalled by this company and regret ever working with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business has not contacted me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have corresponded directly with our customer If you would like to further discuss the resolution, may I suggest you contact them directly

Thank you for your communication regarding [redacted] ’s My [redacted] Platinum MasterCard account Due to privacy concerns, we are unable to release customer information to the Revdex.com We will respond directly to [redacted] within the next 7-business days

We previously replied to [redacted] by mail on January **, [redacted] would need to allow 7-days to receive the resolution letter regarding her concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.From: [redacted] [ [redacted] ]Sent: [redacted] **Subject: Re: You have a new message from the New York Revdex.comComplaint # [redacted] The complaint is being resolved - ***/Citi has acknowledged that a check is being issued to me for the fee charged me due to my check being rejected Sincerely, [redacted]

Thank you for your communication regarding [redacted] ***' [redacted] account Due to privacy concerns, we are unable to release customer information to the Revdex.com We will respond directly to [redacted] within 7-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have never been contacted by anyone in regards to this complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint response submitted on January **, from [redacted] regarding a payment to his plasma prepaid card issued by Citi Prepaid Services on behalf of [redacted] As a business that aims to provide a positive cardholder experience, we strive to resolve all cardholder issues in a thorough and satisfactory manner Citi Prepaid Services informed [redacted] that the $discrepancy between what [redacted] alleges that he was expecting from [redacted] and what was actually loaded to his prepaid card is a matter that he should take up with [redacted] Plasma CenterCiti Prepaid Services explained to him that it does not determine how much value is added to a card, but rather follows its client’s instructions regarding how much money is loaded to a cardholder’s prepaid cardHere, Citi Prepaid Services checked its records and verified that [redacted] directed it to load $to the prepaid cardWhile Citi Prepaid Services urged [redacted] to contact [redacted] /Plasma Center, it has separately notified [redacted] of [redacted] ’s contention that he is owed an additional$by [redacted] [redacted] expressed appreciation for that and understands that Citi cannot resolve this issue We will follow up with the payment center and provide any updates to [redacted] We regret that [redacted] encountered this situation If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I feel that my interest charge should be removed because of the mix up when my camera was swapped out I would like to transfer the balance to one of my cards im currently unemployed and paying $dollars extra on a billIs kind of harsh and truthfully I cant afford itIm full time college student trying to make ends meetHopefully this issue can be resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They have me no effort to fix their error or contact me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The response from Citi is unacceptable since the merchant doesn't provide the service as the advisementThus, the asserted non-refundable contract is invalidSince there is no valid non-refundable contract, I am not responsible for the service I don't and won't obtain In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Thank you for your communication regarding [redacted] ***'s [redacted] Plantinum MasterCard account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to [redacted] within the next 7-business days

Revdex.com: I will reluctantly accept the reply the business sentHowever if this incident happens again I will file another Revdex.com complaint and I will contact my Attorney Sincerely, [redacted] ***

We mailed a response to [redacted] on January **, that should be received in the next 7-days.If the customer would like to share this information they can provide a copy of our response to the Revdex.com

consumer complaint # [redacted] We are responding directly to our customer through the [redacted] case submittedIf you would like to furhter discuss the resolution, may I suggest you contact him/her directly?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This matter is still outstanding The credits/adjustments that have been requested and/or that Citibank has promised are not yet reflected on any statements We are also awaiting a formal response from Citibank to ALL of the requests for resolution that have been made In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]