City Pharmacy

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ We have spoken with the customer and found that the item in question was actually purchased from a Macy's store locationOur team has contacted him to assist with a Quality Return and everything should be resolved at this timeWe are in process of closing case with this consumer

Initial Business Response / [redacted] (1000, 6, 2016/02/03) */ We spoke with the [redacted] again and placed an order for pairs of 501(R) Shrink-To-Fit(R) Jeans in the color Rigid size 34xThe new order number that was placed is XXXXXXXXXX which has been shipped without issuesHe was provided the agent's direct contact information and hours of availability should he have further questions/concernsWe have closed the case on our end Initial [redacted] Rebuttal / [redacted] (2000, 8, 2016/02/09) */ (The [redacted] indicated he/she ACCEPTED the response from the business.) Levi Strauss & Cofulfilled my order only because I had reached out to the Revdex.comIf it wasn't for the Revdex.com I believe that nothing would have come of thisI appreciate that Levi Strauss & Cotook the time to resolve this fairly with the help of the Revdex.comThanks

Initial Business Response / [redacted] (1000, 10, 2015/10/21) */ On 9/21/15: We have replaced the customer's order with a voucher, Order Number: XXXXXXXXXXThis order is shipping standard ground, as that's the only available shipping option when using a voucherThis is the same shipping method that the customer originally selected on his first orderIt appears that the order is processing as normal On 9/22/15: The customer's order is processing as and should ship out within the next 24-hours We have closed the case on our end Initial [redacted] Rebuttal / [redacted] (3000, 12, 2015/10/22) */ (The [redacted] indicated he/she DID NOT accept the response from the business.) Never received the order

Initial Business Response / [redacted] (1000, 10, 2016/01/22) */ This issue has been reported to our e-commerce marketing teamThey will ensure our pricing communication is clear and compliant

We have been in contact with this consumer via email seven times to get this resolved The consumer purchased three items at an Outlet Store that only sells first quality products The consumer is claimng that all three zippers are defective which is a concern to us The store has no record of any other similar complaints We are asking for the return of the three garments to resolve this situation with zipper repair and additional garments for the inconvenience We have also offered a complimentary additional order of approximate $value to cover the estimated shipping cost We are not able to offer a refund and receive packages from all global markets frequently so we know this is a common and acceptable solution We have also asked for confirmation of the consumer's name, address and at least one daytime phone number many times As soon as the jeans are returned we will take care of this complaint with repaired original jeans, two garments for the inconvenience and $worth of additional garments depending on the cost of the package shipping priceOur quality team is waiting to review the jeans This information has already been communicated to the consumer

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ This customer's refund was processed on 12/21/2015, in the amount of $63.62, for order XXXXXXXXXXThe customer also received an email notification of the refund that was processedWe have closed the case on our end Initial [redacted] Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The [redacted] indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The shoes are on the way back to themSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 13, 2016/01/25) */ We have sent the [redacted] an email on 1/11/and again today, 1/25/16, asking for more informationWe will need to know which store is involved so we can follow up to resolve this

Initial Business Response /* (1000, 5, 2015/12/10) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@levi.com
We have resent the order of pairs of jeans to *** He (Order Number:XXXXXXXXXX) and are sending a pre-paid return mailing label to send back
the incorrect itemsWe have closed this case on our end
Initial *** Rebuttal /* (3000, 7, 2015/12/25) */
(The *** indicated he/she DID NOT accept the response from the business.)
I sent back the wrong items at my own expenseThe Fedex tracking number is XXXXXXXXXXXXXXX with tracking information below
https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=XXXXXXXXXXXXXXX...⇄ /> Please refund me the Fedex expense of $

We have confirmed the following:
>>> *** *** 8/23/4:PM >>>I just spoke with the customerI sent them a return label through UPS to their email addressThey confirmed that they have received itThe tracking number is ***
Thanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 8, 2015/08/31) */
This ***'s refund for $has been processedThis is a refund that will be going back to the original form of payment on the customer's order, the discover cardFrom the date it was processed, 8/3/15, it typically takes 3-business
days for the bank to issue the funds back to the customer's accountWe have closed the case on our end
Initial *** Rebuttal /* (2000, 10, 2015/09/03) */
(The *** indicated he/she ACCEPTED the response from the business.)

We also reply business many times that we are happy to return the defective jeans back while as you might know, the return shipping cost is more expensive than jeans value, we cannot accept to pay this additional charge first because it is not our fault to cause the issueIn addition, we also emphasize many times that we do not accept replacement because we are really disappoint for their jeans qualityHowever, business can only offer replacement for the defective jeans, and ask us to choose their garments to cover our return shipping costs, it is ridiculous because we have to pay more money to buy their product, is that correct?? I think customer should have power to choose refund and business must proceed refund because it is business product quality issue to cause

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, I have yet to get any refund for this itemI do not want to close this case until it is settled in fullPlease keep this matter open until a full refund is made. Sincerely, *** ***

Initial Business Response /* (1000, 9, 2015/11/02) */
We were not able to locate an order for this customerIt appears that this customer's order did not go through, and what the customer is seeing is an authorization hold on the funds in her account
We were unable to find anything by the
transaction id (82xXXXXXhmXXXXXXf) that the customer provided
However, we were able to find a voided transaction on 10/6/in the amount of $with transaction id 8APXXXXXATXXXXXXPSince this transaction was voided we did not collect on the funds
We have closed the case on our end
Thanks again,
***

Initial Business Response /* (1000, 10, 2015/10/16) */
I sent an email response for follow up to the customer on 9/offering replacement etcWe have not yet heard back from the customer and are awaiting his reply
Initial *** Rebuttal /* (2000, 12, 2015/10/20) */
(The ***
indicated he/she ACCEPTED the response from the business.)
Levis stepped up and accepted full responsibility and made it right!
I'm very please with Levis!

Initial Business Response /* (1000, 10, 2016/01/22) */
This issue has been reported to our e-commerce marketing team. They will ensure our pricing communication is clear and compliant.

Initial Business Response /* (1000, 5, 2016/01/26) */
We have spoken with the customer and found that the item in question was actually purchased from a Macy's store location. Our team has contacted him to assist with a Quality Return and everything should be resolved at this time. We are in...

process of closing case with this consumer.

Initial Business Response /* (1000, 8, 2015/12/28) */
This customer's order, XXXXXXXXXX, in the amount of $74.98, was placed on 11/27/2015, and was delivered and signed for on 12/1/2015 at the forwarding company. The UPS tracking number is 1Z98A65EPXXXXXXXXX and the package was signed for by Zhio...

and delivered to the dock per instruction. We have closed the case on our end.