City Pharmacy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The shoes are on the way back to them. Sincerely, [redacted]

We have contacted the consumer and will be sending two pairs of replacement shoes plus a prepaid mailing label to return the shoes he does not want. We have closed the case on our end.

Initial Business Response /* (1000, 6, 2016/02/03) */
We spoke with the [redacted] again and placed an order for 3 pairs of 501(R) Shrink-To-Fit(R) Jeans in the color Rigid size 34x36. The new order number that was placed is XXXXXXXXXX which has been shipped without issues. He was provided the...

agent's direct contact information and hours of availability should he have further questions/concerns. We have closed the case on our end.
Initial [redacted] Rebuttal /* (2000, 8, 2016/02/09) */
(The [redacted] indicated he/she ACCEPTED the response from the business.)
Levi Strauss & Co. fulfilled my order only because I had reached out to the Revdex.com. If it wasn't for the Revdex.com I believe that nothing would have come of this. I appreciate that Levi Strauss & Co. took the time to resolve this fairly with the help of the Revdex.com. Thanks.

Complaint: [redacted]I am rejecting this response because:
We also reply to business many times that due to the zipper cannot be used as normal, this is the function issue so that it cannot be shown on the photo. Then business request us to send the items back and we also said we are more than happy to send the defective items back to business as long as the business arrange carrier to pick up our items or send us the return label with shipping fee collect. We also provide our address to business as per their request while no one from business to assist our issue. It is ridiculous that business request us to pay shipping fee and they only offer us their garments to cover our additional charges since it is business product quality issue to cause. In addition, there is no excuse for business to say there is not other customer to complaint same issue from this store before, it does not the proof that our items are good condition. Therefore, if business can arrange carrier to pick up the defective items or send us the return label with shipping charge collect by business, we are more than happy to send them back. Never see such terrible customer service and cannot assist anything.Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/10/21) */
On 9/21/15:
We have replaced the customer's order with a voucher, Order Number: XXXXXXXXXX. This order is shipping standard ground, as that's the only available shipping option when using a voucher. This is the same shipping method that the...

customer originally selected on his first order. It appears that the order is processing as normal.
On 9/22/15:
The customer's order is processing as normal and should ship out within the next 24-48 hours.
We have closed the case on our end.
Initial [redacted] Rebuttal /* (3000, 12, 2015/10/22) */
(The [redacted] indicated he/she DID NOT accept the response from the business.)
Never received the order

Hi,
Please find below information and reopen the case ASAP.
 
[redacted]

We have been in contact with this consumer many times and have offered to assist if the consumer can provide the following: photos of the defective zippers or return of the jeans for repair/exchange.  We have also offered to send an additional two replacements for inconvenience and postage.  To date, we have not had any documentation from the consumer.  We have also checked with the Las Vegas Outlet Store to see if there were any other zipper complaints and there were none.  We are closing the case on our end.

Initial Business Response /* (1000, 5, 2015/12/28) */
This customer's refund was processed on 12/21/2015, in the amount of $63.62, for order XXXXXXXXXX. The customer also received an email notification of the refund that was processed. We have closed the case on our end.
Initial [redacted]...

Rebuttal /* (2000, 7, 2016/01/04) */
(The [redacted] indicated he/she ACCEPTED the response from the business.)

Hello,
 
I have received the shoes like Dockers/Levi's said they would do.  Part of the agreement was for me to send the one pair back that did not fit.  That they were going to send me a paid shipping label to be able to do so.  As of today there is no shipping label to send it back. I spoke to a Leslie at if I got the number right of 615
367-7150.  I called it twice, once Sunday or Monday and another time on Monday morning. It goes to a automated message with no mention of whos name that box goes to.  Yesterday it let one leave a voice mail.  Today just now it hung up before one could even leave a voice mail.  I have not heard back. 
 
So I just need the shipping label to send them back.
 
Best,
Robert Maxey
402-208-7727
[email protected]

We have been in contact with this consumer via email seven times to get this resolved. 
The consumer purchased three items at an Outlet Store that only sells first quality products.  The consumer is claimng that all three zippers are defective which is a concern to us.  The store...

has no record of any other similar complaints.  We are asking for the return of the three garments to resolve this situation with zipper repair and additional garments for the inconvenience. 
We have also offered a complimentary additional order of approximate $200 value to cover the estimated shipping cost.  We are not able to offer a refund and receive packages from all global markets frequently so we know this is a common and acceptable solution. 
We have also asked for confirmation of the consumer's name, address and at least one daytime phone number many times.  As soon as the jeans are returned we will take care of this complaint with repaired original jeans, two garments for the inconvenience and $200 worth of additional garments depending on the cost of the package shipping price. Our quality team is waiting to review the jeans.
This information has already been communicated to the consumer.

We have confirmed the $7.50 refund was issued to the customer's [redacted] account. Customer should be refunded now. Credit for the $7.50 was actually processed on 7/6/17. I’ve included details of the credits below.
 
4/16/17 - $33.41 – Credit [redacted] Transaction...

#[redacted]
7/6/17 - $7.50 – Credit [redacted] Transaction #[redacted]
 
We sincerely apologize to our customer for the inconvenience and confusion caused by this oversight and delay.  We have closed the case on our end.

Initial Business Response /* (1000, 13, 2016/01/25) */
We have sent the [redacted] an email on 1/11/16 and again today, 1/25/16, asking for more information. We will need to know which store is involved so we can follow up to resolve this.

Initial Business Response /* (1000, 5, 2015/09/22) */
We provided the customer with $200 worth of vouchers to substitute the gift certificate. The customer placed orders with our agent on the phone on 9/15/2015, order#XXXXXXXXXX & XXXXXXXXXX under the email [redacted]@hotmail.com. We have closed the...

case on our end.