City Property Management Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I feel that this business is simply referring me back to the same person who has repeatedly ignored my requests for help with this matterFurthermore, she has not only ignored us, but the responses we have received have been belittling and unprofessionalShe has said that the matter would be resolved, but it has not been resolved and she has not responded to emails or phone calls in monthsAs requested, we will send a letter to * [redacted] first thing in the morningIf we get an adequate response from this, we will consider the matter resolved, but at this juncture it is not Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I feel that this business is simply referring me back to the same person who has repeatedly ignored my requests for help with this matter. Furthermore, she has not only ignored us, but the responses we have received have been belittling and unprofessional. She has said that the matter would be resolved, but it has not been resolved and she has not responded to emails or phone calls in months. As requested, we will send a letter to *. [redacted] first thing in the morning. If we get an adequate response from this, we will consider the matter resolved, but at this juncture it is not.
Regards,
[redacted]

While we understand Ms. [redacted] frustration, there are some requirements that the Association has been made aware of by the [redacted]. The [redacted] contacted our office requiring the Association to have all street theme trees when doing various functions within the Association....

Communication did go to owners that had trees in need of trimming. The CC&R's do not specifically address individual matters IE: trees trimmed, however do mandate various matters.Please refer to:4.7 Overhead Encroachments: No tree, shrub, or planting of any kind on any Lot shall be allowed to overhang or otherwise to encroach upon any sidewalk, street, pedestrian way or other area from ground level to a height of eight (8) feet without the prior written approval of the Design Review Committee. 8.2 Lot Owner's Responsibility: Each Owner of a Lot shall be responsible for the Maintenance of his Lot, and all buildings, Residences, landscaping or other Improvements situated thereon, except for any portion of the Lot, or any Improvement situated thereon, which is an Area of Association Responsibility. All buildings, Residencies, landscaping and other Improvements shall at all times be kept in good condition and repair. All grass, hedges, shrubs, vines and plants of any type on a Lot shall be irrigated, mowed, trimmed and cut at regular intervals so as to be maintained in a neat and attractive manner. Trees, shrubs, vines, plants and grass which die shall be promptly removed and replaced with living foliage of like kind, unless different foliage is approved in writing by the Design Review Committee. No yard equipment, wood piles or storage areas may be maintained so as to be Visible From Neighboring Property or streets. All Lots upon which no Residences, buildings or other structures, landscaping or Improvements have been constructed shall be maintained in a weed free and attractive manner. The Association is willing to waive the 1 fine of $25.00. The Board of Directors do not give authorization to City Property Management to waive fines therefore we as that you please write a letter to the attention of:Board of Directors, C/O of City Property Management Company, E. [redacted]Once this written request is received, the Board of Directors will review the matter at the next scheduled Board of Directors meeting. We are hopeful this helps in the resoltuion of the problem.Respectfully,[redacted]Executive Assistant

While we understand Ms. [redacted] frustration, there are some requirements that the Association has been made aware of by the [redacted]. The [redacted] contacted our office requiring the Association to have all street theme trees when doing various functions within the...

Association. Communication did go to owners that had trees in need of trimming. The CC&R's do not specifically address individual matters IE: trees trimmed, however do mandate various matters.Please refer to:4.7 Overhead Encroachments: No tree, shrub, or planting of any kind on any Lot shall be allowed to overhang or otherwise to encroach upon any sidewalk, street, pedestrian way or other area from ground level to a height of eight (8) feet without the prior written approval of the Design Review Committee. 8.2 Lot Owner's Responsibility: Each Owner of a Lot shall be responsible for the Maintenance of his Lot, and all buildings, Residences, landscaping or other Improvements situated thereon, except for any portion of the Lot, or any Improvement situated thereon, which is an Area of Association Responsibility. All buildings, Residencies, landscaping and other Improvements shall at all times be kept in good condition and repair. All grass, hedges, shrubs, vines and plants of any type on a Lot shall be irrigated, mowed, trimmed and cut at regular intervals so as to be maintained in a neat and attractive manner. Trees, shrubs, vines, plants and grass which die shall be promptly removed and replaced with living foliage of like kind, unless different foliage is approved in writing by the Design Review Committee. No yard equipment, wood piles or storage areas may be maintained so as to be Visible From Neighboring Property or streets. All Lots upon which no Residences, buildings or other structures, landscaping or Improvements have been constructed shall be maintained in a weed free and attractive manner. The Association is willing to waive the 1 fine of $25.00. The Board of Directors do not give authorization to City Property Management to waive fines therefore we as that you please write a letter to the attention of:Board of Directors, C/O of City Property Management Company, E. [redacted]Once this written request is received, the Board of Directors will review the matter at the next scheduled Board of Directors meeting. We are hopeful this helps in the resoltuion of the problem.Respectfully,[redacted]Executive Assistant

I just called and got GREAT customer phone service. I waited 1 minute to get through. Once I did the woman was friendly, knowledgeable and helpful and very professional.

Revdex.com 4428 N. 12th Street Phoenix, Arizona 85014   RE: Complaint ID# [redacted]   To Whom It May Concern:   Please redraft and send this letter to reflect the appropriate addressee;  ...

[redacted] Homeowners Association C/O Tri-City Property Management [redacted]

[redacted]   We have been working on resolving this situation for the homeowner on behalf of the Board of Directors, but the Association is now managed by Tri-City Management.     Thank you,   Pat M[redacted] Executive Assistant City Property Management Company [redacted]

Tell us wFebruary 2, 2016
Revdex.com
1010 E Missouri Ave
Phoenix, Arizona 85014-4585
RE: Complaint ID# [redacted]
 
To Whom It May...

Concern: 
Please redraft and send this letter to reflect the appropriate addressee;
 
[redacted] Owner Association  
City Property Management Company

We have been working on resolving this situation for the homeowner on behalf of the association.
Thank you,
Pat M[redacted]
Executive Assistant
City Property Management Company

hy here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The resolution I am seeking is for the business to remove the violation fee and send me a letter stating this. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I feel that this business is simply referring me back to the same person who has repeatedly ignored my requests for help with this matter. Furthermore, she has not only ignored us, but the responses we have received have been belittling and unprofessional. She has said that the matter would be resolved, but it has not been resolved and she has not responded to emails or phone calls in months. As requested, we will send a letter to *. [redacted] first thing in the morning. If we get an adequate response from this, we will consider the matter resolved, but at this juncture it is not.

Regards,[redacted]

LISTEN IF YOU WANT TO AVOID THOUSANDS OF UNREASONABLE RACIST FEES.....DO NOT RENT FROM THIS LOS ARBOLITOS ASSOCIATION ON 107/THOMAS ROAD...IN FOUR YEARS WE HAVE NEVER BEEN LATE ON OUR RENT OR CAUSED ANY DAMAGE TO THIS PROPERTY.....THEY FOUND SOMETHING TO FINE US FOR EVERY OTHER MONTH.....JAMES STIELY ALLOWED A PERMIT FOR MY MOTHER IN LAW'S CAR TO BE PARKED AT FRONT....WENT BACK ON HIS WORD AND FINED US ANOTHER $200.00. I KNOW HE HAS AN EXPENSIVE RESORT LOOKING CORP OFFICE, BUT WHY SHOULD OUR HARD EARN MONEY PAY FOR HIS RACISM. DO NOT MOVE HERE OR YOU TOO WILL BE WRITING SOMETHING SIMILAR. AWFUL PLACE TO LIVE IN HARASSMENT BY LOS ARBOLITOS HOA! : (

The absolute best community management company in Arizona!! If you are looking for a community management company, you should give them a call! They also offer personal property renal management and realtor services.

We have resided in our community for 20 yrs, 18 of which were without incident. In 2011 a new manager was assigned, she provided incorrect info to the Bd during the Annual Meeting, was very rude. I wrote a letter to her superior, pointing out the requirements based on our CC&R's as well as our by-laws. Since that letter I've rec'd 6 violation notices and $165.00 in fines. It's obvious this harassement is retaliation for the letter I sent critizising her incompetence, given that we had never been cited for violations or fined.

Difficult to work with. Property manger never wants to follow the rules of the CC&R. Always have an excuse not do something. The worth management company we ever had. Stay away from them.

The employee [redacted] unfairly targets Veterans and those with "undesirable" last names. This is proven, as well as they allow people they like to park on their front lawn for several months but harass Veterans and "undesirable" last names over a screen door that has been in place for 20 years, but now all of a sudden have a problem. This business is extremely prejudiced. I feel for anyone who is forced under their command.

Worst customer service and wouldn't recommend this company at all!!! My AC unit was not working during weekend hours. I called the after-hours number to have someone unlock the door to have roof access for an AC tech. They told me that the maintenance man was out of town for the weekend and "I would need to get bolt cutters to cut the lock off of the door to get access because it was a pad lock." I told them I don't have the tools to do that. They said I would have to wait until Monday to speak with a manager. I told them they were not giving me access to my AC unit. They said they are giving me access and I should call friends or family or have my tenants that rent this unit to help me cut the lock off of the door. I have never heard of such a ridiculous statement with something that is the responsibility of the HOA. This is not the first time I have had an issue with them. Horrible company!!!

Review: I own a condo in a gated community within the Phoenix metropolitan area. City Property Management was the property management company and they completely failed in following through with their property management duties when a problem arose with a homeowner that lives above my property. On Monday, May 25, 2015 (Memorial Day) my tenants noticed that water was dripping from my master bath ceiling. I immediately notified the neighbor upstairs of the leak as well as my property manager from City Property. On Saturday, May 30, 2015 a remediation company came out to my community to assess damages on behalf of the insurance company of the homeowner upstairs. It was determined that her master bath toilet had been leaking fecal water for weeks, possibly months, into my unit. This homeowner then refused to take any responsibility for the leaking toilet as well as any damages she caused to my home. For weeks I called and emailed my property manager and he refused to get involved and said that the HOA had no responsibility in the matter. This property manager said I needed to hire an attorney to resolve the matter. After months of not getting any help or support from City Property, I hired an attorney that specialized in property management/HOA housing issues and through her discovery and review of my community’s CC&Rs it was clear that City Property had a duty to enforce the governing documents and ensure each member of the community maintains their plumbing properly under Section 4.2(a). In addition, the CC&Rs state that the HOA has easement rights to units within the community to mitigate damage to other units and the community at large. My attorney sent City Property a demand letter that informed them of their responsibilities in early September 2015. After City Property’s attorneys reviewed my demand letter, I received a phone call from the property manager and he stated that City Property was unaware of the specific language used in my community’s CC&Rs and that City Property did have a responsibility in enforcing the CC&Rs and the volume of space in-between units is considered “common area”, so City Property would be responsible for properly maintaining this area. While he stated City Property would enforce the CC&Rs and ensure my upstairs neighbor had repaired her leaky plumbing and that they would cover the repairs to my unit, this was complete lip-service. City Property failed to take any action to resolve the matter. This property manager and the President of City Property continued to make excuses why they couldn’t help me and why they would not enforce the CC&Rs and said it was the Board members of my community that were delaying them to take action. I have since followed-up with several Board members and they adamantly deny this and have multiple witnesses that can verify this to be untrue. For eight months, I was unable to live in my home or rent it out as it was uninhabitable. The fecal water created significant damage to my walls, ceilings, and floors and significant mold grew from this damage and became airborne and spread throughout my home (this mold was confirmed by an outside third-party air-quality hygienist). As a result of City Property’s complete failure to execute their property management responsibilities in this matter, coupled with other issues that had been voiced in the community about City Property’s unprofessional behavior and lack of responsiveness, the Board terminated their contract and our community would have a new property management company beginning December 1, 2015. Within the first ten days of having the new property management company in place, the homeowner upstairs was forced to repair her leaking toilet and remove her mold-ridden subfloor. In addition, the reconstruction of my home was completed so that I could return to my home after eight months of this nonsense. I have saved all communication with City Property including emails, pictures, voicemails, as well as several neighbors and friends that can corroborate this terrible experience I have had with City Property Management.Desired Settlement: I am not an unreasonable person and recognize that accidents happen. This is life. I had to return the rent to the tenants that initially found this leak and had to provide alternate housing for them during their Arizona vacation. I understand this would not be City Property’s responsibility. I can even understand that had City Property got involved at the very beginning in late May 2015, that it could have taken a few weeks to repair both units. Again, I will stress that I recognize that remediation/reconstruction takes time and getting insurance companies involved will require more than a 24-48 hour turnaround. I am not even asking for lost rental income even when I had multiple parties this summer and fall that were looking for short-term rentals in my neighborhood and had to turn them away because my home was uninhabitable. But for eight months to have gone by and to not have been able to stay in my own home because my property management company wouldn’t enforce the community CC&Rs is completely unacceptable. In addition, I should have never had to hire an attorney for City Property to do their job.

I am asking that City Property Management reimburse me for my attorney’s fees as well as the six months (July—December) of mortgage payments when I wasn’t able to live at my property.

Business

Response:

Revdex.com 4428 N. 12th Street Phoenix, Arizona 85014 RE: Complaint ID# [redacted] To Whom It May Concern: Please redraft and send this letter to reflect the appropriate addressee; [redacted] Homeowners Association C/O Tri-City Property Management [redacted]

[redacted] We have been working on resolving this situation for the homeowner on behalf of the Board of Directors, but the Association is now managed by Tri-City Management. Thank you, Pat M[redacted] Executive Assistant City Property Management Company [redacted]

City Property Management has been an exceptional partner for our HOA. They are very knowledgeable and a valuable asset for our HOA. The trait of a good management company is the ability to handle all the day to day business of the HOA and provide guidance to the board as required.

I think our HOA is one of the best, probably because of the great relationship we have with City Property Management.

Thank you for your professionalism and helpfulness.

I have heard that City Property is one of the better property mgmt companies in the Valley, which I find shocking. The service, in my opinion, is horrible. I pay $300 a month for my assessment. I deserve a call back or a reply. Since buying my place 5 years, I have had at least 7 property managers, and all have done a poor job at being responsive. Not impressed at all.