City Property Management Company

Review: On June 11, 2014 we first contacted [redacted] of the property management company that manages our HOA regarding citations that our trees were not trimmed properly. We emailed her to request additional information as we had previously trimmed our trees and the CCRs and bylaws did not specify how trees should be trimmed only that they should be "maintained in neat and attractive condition". It took well over 2 months as several more emails to get a response, during which time we continued to attempt to trim the trees properly, but continued to receive notices in the mail, including a fine for the "improperly" trimmed trees.

After multiple attempts to contact the property management company regarding the fine of $25 for not correctly trimming our trees, we finally got a response from Ms. [redacted] on September 24 stating "You could have read the ccr, by laws ect. I will remove the fine." As previously noted, the CCRs and bylaws did not contain the requested information. 2 months later the fine has not been removed and she still will not return our phone calls or emails.Desired Settlement: Just remove the fine, and be responsive to our attempts to contact you. Or, fire [redacted] and hire somebody who actually does their job.

Business

Response:

While we understand Ms. [redacted] frustration, there are some requirements that the Association has been made aware of by the [redacted]. The [redacted] contacted our office requiring the Association to have all street theme trees when doing various functions within the Association. Communication did go to owners that had trees in need of trimming. The CC&R's do not specifically address individual matters IE: trees trimmed, however do mandate various matters.Please refer to:4.7 Overhead Encroachments: No tree, shrub, or planting of any kind on any Lot shall be allowed to overhang or otherwise to encroach upon any sidewalk, street, pedestrian way or other area from ground level to a height of eight (8) feet without the prior written approval of the Design Review Committee. 8.2 Lot Owner's Responsibility: Each Owner of a Lot shall be responsible for the Maintenance of his Lot, and all buildings, Residences, landscaping or other Improvements situated thereon, except for any portion of the Lot, or any Improvement situated thereon, which is an Area of Association Responsibility. All buildings, Residencies, landscaping and other Improvements shall at all times be kept in good condition and repair. All grass, hedges, shrubs, vines and plants of any type on a Lot shall be irrigated, mowed, trimmed and cut at regular intervals so as to be maintained in a neat and attractive manner. Trees, shrubs, vines, plants and grass which die shall be promptly removed and replaced with living foliage of like kind, unless different foliage is approved in writing by the Design Review Committee. No yard equipment, wood piles or storage areas may be maintained so as to be Visible From Neighboring Property or streets. All Lots upon which no Residences, buildings or other structures, landscaping or Improvements have been constructed shall be maintained in a weed free and attractive manner. The Association is willing to waive the 1 fine of $25.00. The Board of Directors do not give authorization to City Property Management to waive fines therefore we as that you please write a letter to the attention of:Board of Directors, C/O of City Property Management Company, E. [redacted]Once this written request is received, the Board of Directors will review the matter at the next scheduled Board of Directors meeting. We are hopeful this helps in the resoltuion of the problem.Respectfully,[redacted]Executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I feel that this business is simply referring me back to the same person who has repeatedly ignored my requests for help with this matter. Furthermore, she has not only ignored us, but the responses we have received have been belittling and unprofessional. She has said that the matter would be resolved, but it has not been resolved and she has not responded to emails or phone calls in months. As requested, we will send a letter to *. [redacted] first thing in the morning. If we get an adequate response from this, we will consider the matter resolved, but at this juncture it is not.

Regards,

Review: I viewed a condo with City Property Management. When I viewed the condo with Property Manager Brian H[redacted] there was a red stain in the center of the living room floor. Brian stated that prior to moving in to the unit the stain will be completely removed or the carpet will be replaced. I completed the application the following day and emailed to Brian. I called Monday as advised by Brian to call and speak with Max to make a payment for the application. I was unable to get in contact with Max. I left voicemail and no returned phone call. I called several times the following day and finally I was connected to Max to pay my application fee. A couple days later I was told by Brian that my application was approved. I asked once again about the stain in the carpet if it will be removed or will the carpet be replaced. Brian responded back by email yes either way it will be taken care of. I signed the lease for the condo. Two days prior to my move in Brian sent me an email stating that the owner does not want to replace the carpet in the living room area. Then I received an email from Karen H[redacted] to which I have never spoke with until the issue arrived that the best they can do is have their carpet cleaners try to remove the stain, she also stated to place a rug over the stain. I stated that I do not have a rug and do not feel comfortable moving into the unit with a red stain in the carpet. I do not want move in on another tenants mishaps and that I have never had an issue having a place move in ready. I also advised Karen of a few more red stains in the first bedroom. Karen sent someone out to try and scrub the area. It definitely did not appear to be professional carpet cleaner. Brian stated that remainder of the unit was shampooed, clearly it was not. When I arrived there was water left on my counter tops and the red stains still in carpets. Karen stated the carpet in the area will not be replaced even after she stated it will be if the stain was not removed.Desired Settlement: I would like for City Property Management to replace carpet in living room area as stated will happen prior to signing the lease.As they have stated if they are unable to completely remove the stain they will replace the carpet. The stain is still there.

Review: On Dec 8, 2015 and Jan 25,2016, I received a letter from Ms. Tami E[redacted] the property manager of my community with City Property Management making accusation that I had left my Trash cans outside. That is an unfair accusation. They charged me $25.00 because according to them it is the second incident. I have proof that the one who is leaving the Trash Cans outside for days is my neighbor. I have pictures of the numbers of my trash cans assigned by the City of Phoenix and Pictures of my neighbor's trash cans left outside to the right side of my property. He always leave them there (next to my property). I have sent 3 emails to Ms. E[redacted] explaining the situation and sending her pictures of my proof. She is assuming that since the trash cans are next to my property, they belong to me.Back in December when she sent the first letter, I was not even in the country, I was in [redacted] on vacations, and I am the only one who lives in my house, it is impossible that my trash cans were left outside, because they were in my garage and no one was home. I am a very responsible homeowner, my payments are always on time, and I have never violated any of the rules established in the contract. These accusations are untrue and unfair. She has not emailed me back and has not removed the fee imposed. I want her remove the fee and send me an apology letter for her unfair and wrongly doing. The picture she attached to the violations are dark and not visible at all. She cannot assume anything and simply accused me at her will because I am not guilty, I am being accused unfairly.Desired Settlement: I want Ms. E[redacted] to contacted me by email or phone. She must send me an Apology Letter stating that those trash cans were not mine, and to have the fee of $25 removed from my account. I need that letter for my records in case they want to pursue retaliation against me. I do not deserve to be treated like this, and even after sending her emails in repeated times she has not even kindly replied to me.

Business

Response:

Tell us wFebruary 2, 2016Revdex.com1010 E Missouri Ave Phoenix, Arizona 85014-4585RE: Complaint ID# [redacted] To Whom It May Concern: Please redraft and send this letter to reflect the appropriate addressee; [redacted] Owner Association City Property Management Company [redacted] We have been working on resolving this situation for the homeowner on behalf of the association.Thank you,Pat M[redacted]Executive Assistant City Property Management Company[redacted]hy here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The resolution I am seeking is for the business to remove the violation fee and send me a letter stating this. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Since CPMC has taken over our community, I have been very impressed with what has been accomplished. Last June, we had no financials, no rules, no stability and no future. Since CPMC has taken over we have a full set of financials, a management team that works for the betterment of our building, and an understanding of where we are going. This has been a pleasant surprise considering my experience with other management companies. I am sure we could not have gotten a better management company.

Review: I rent a townhouse where City Property Management performs inspections for the local HOA. Over the course of the past year we have received three complaints about various repairs needing to be taken care of. In each instance we promptly took care of the issue. In the third complaint we received, we were also fined $50. In contacting City Property Management about the fine, I was told that the reason we received a fine was because their records did not show that the prior complaints had been resolved. I notified them that the necessary repairs had been completed in all three cases, and was told that it was not the responsibility of City Property Management to follow up or perform re-inspections on the complaints that they issue to ensure that they have been resolved so they can be closed out.

In the complaints I received I was told that I needed to perform the necessary repairs in order to ensure that fines did not occur. In none of the complaints was I notified that it was also my responsibility to contact City Property Management to ensure that the complaints have been closed. I am being fined because City Property Management did not clarify whose responsibility it is to follow-up on complaints, nor are they taking responsibility for this miscommunication, nor for following-up on previous complaints they have issued.Desired Settlement: I would like the fine to be waived as I did everything that was asked by City Property Management in order to avoid being fined.

It gives me great pleasure to recommend CPMC. Over the past 8 years I have worked directly with the team and the services they provide have been instrumental in allowing our company to fully manage our Homeowners Associations. We have chosen to work exclusively with CPMC for the management needs of our neighborhoods. We consult with them during the early stages of our new projects for recommendations, building assessments, reserve studies, and the best practices for overall success of the HOA. I look forward to many more years of partnership with them.

If you are looking for hands on management company that can handle all aspects of your association's needs I would highly recommend CPMC. We have utilized CPMC services for over 5 years. Our initial process locating a management company to service our HOA was quite extensive. CPMC has an array of services, professional and experienced property managers, excellent account managers and very responsive leadership.