City Wide Plumbing

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by City Wide Plumbing, LLC regarding complaint ID [redacted] They called once to say they were sorry it's been so long to return messages, then never called me back to address anything Regards, Ashley James

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response operates under the assumption that City Wide's plumbers diagnosis of my problem of "improper installation" was correctThe information I provided them about my dad replacing the seal on the toilet was just to try to help them understand that the issue was not related to the seals on the toilet, but a different issue altogetherIf I would have dreamed that they would try to use that as any sort of argument against actually doing any work on my toilet instead of writing it off as "improper installation" (which was a much quicker way out of my door), I would've let their plumber come up with his own diagnosis instead of giving them an excuseTo help support my argument, I had a completely separate, third party company come in and provide their analysis, which was that the entire flush valve in my toilet is old and needs to be replacedIt had nothing at all to do with "improper installation" as stated by City WideTheir plumber also confirmed to me that the seal installed by my dad was installed correctly, as it only fits in one way, in a simple grooveI'm 100% confident any competent plumber I asked would agreeI attached that for your referenceAll I wanted City Wide to do was to come back and provide a proper diagnosis to my home warranty company, so that they would cover my claimThey are absolutely correct that once denied, they can't do any other workHowever, THE REASON it was denied was because their plumber provided an incorrect assessment to the home warranty company It represents lazy work by a company who obviously does not concern themselves with customer satisfaction, and only wants to get paid and leave as quickly as possibleAs they obviously will not offer me any further assistance in resolving my issue, I require no further assistance from City Wide, and will advise my home warranty company of the sameRegards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have received a long, unsatisfactory response to my complaintI am not satisfiedPrior to submitting a Revdex.com complaint, my husband and I both spoke with an employee of City Wide over the phone to complain that work was not complete (new gaps between handles and wall resulting from moving pipes for spout replacement, larger than original gaps and rendering the shower unusable)I inspected the fixtures and called immediately after Mr [redacted] left my home; was asked to email the company with what was wrong, which I did, with pictures, same day of the appt March I still have that documentationWe were told we would be contacted for a service call reschedule to fix but never heard back despite add'l callsWe gave up and hired another plumber to fix City Wide's work.Mr [redacted] did not offer to clean the mess in the bathroom[redacted]

I AM RESPONDING TO THE ABOVE CLAIM NUMBER AND MRS [redacted] , I DO APOLOGIZE I DID NOT KNOW MY HUSBAND [redacted] ALREADY CONTACTED YOU, IN REGARDS TO THAT, I THOUGHT HE HAS TAKEN CARE OF THE PROBLEM WITH MRS [redacted] BETWEEN WHAT [redacted] TOLD ME, AND ME DOING MORE INVESTIGATION ON THIS SITUATION, THE FOLLOWING IS THE RESULTSCITY WIDE PLUMBING DID GO OUT TO MRS [redacted] ON 03/08/UNDER A CITY WIDE TICKET FOR SERVICE, SHE WAS A FIRST AMERICAN HOME BUYERS WARRANTY CUSTOMER FROM 06/28/THRU 06/27/DID NOT RENEW HER CONTRACTSO, MRS [redacted] CALLED CITY WIDE PLUMBING TO COME OUT FOR A SERVICE CALL ON 03/08/FOR A WATER LEAK IN THE UPSTAIRS MASTER BATH, HER TUB SPOUT AND CONTROLLERS IN THE TUB WAS LEAKING PLEASE LOOK AT [redacted] YOU CAN SEE THE GAP THAT THE WATER LEAK DID DAMAGE TO THE CONTROLLERS, IN RESULT OF THIS ALSO LOOK AT [redacted] THE OLDTUB SPOUT HAD A GAP BETWEEN TUB SPOUT AND WALL CAUSING WATER LEAK ALSO, AND THE WATER LEAK CAME FROM THESE TPICTURESALSO, KEEP IN MIND MR [redacted] TOLD MRS [redacted] THE OLD TUB SPOUT COULD BE FIXED AND MRS [redacted] INSISTED ON A BRAND NEW ONEIN WHICH IS [redacted] *HOLES THAT MR [redacted] MADE WAS ONLY TWO, THIS CAN BE SEEN ON [redacted] *, WHERE THE ARROWS ARE POINTING TOTHE OTHER HOLES WAS DONE BY MROR MRS [redacted] IN TRYING TO FIX THE SITUTATION THEIR SELVES BY RIGGING THE PIPE AND TUB SPOUT WITH A COAT HANGER AND A BOARD IN BETWEEN, IN WHICH IS SEEN ON [redacted] AND# 4, AND CAUSING THE LEAKING ON CONTROLLERS AND OLD TUB SPOUT, IN WHERE THE COAT HANGER AND BOARD WAS PUT IN, THRU THE WEEKS, MONTHS, THIS RIGGING SLID DOWN AND LOSEN THE HOLD AND THIS IS HOW MRS [redacted] LEAKS STARTEDNOW, ON [redacted] THIS IS WHERE MR [redacted] MADE ACCESS TO GET TOO THE LEAKING PROBLEMS IN WHICH WAS FROM TUB SPOUT AND DOWN, THE HOLE UNDER NEATH THE CABINET WAS WHERE MRS [redacted] TOLD MR [redacted] WHERE THE LEAK WAS LOCATED, IN WHICH HE OPEN UP AND FOUND NO LEAKS AT THAT SECTIONMR [redacted] MADE THE 2No ACCESS HOLES IN WHICH THE PICTURES SHOULD SHOW EVIDENCEMRS [redacted] DID NOT THINK MR [redacted] WAS GOING TO MAKE AN ACCESS WHERE THE WOOD AND COAT HANGER WAS APPLIEDWHEN MR [redacted] MADE HIS ACCESS AT THE TUB SPOUT AND DOWN, THE BIG HOLE ABOVE SHOWING TURN OFF VALVE ON [redacted] WAS ALREADY OPENEDAS YOU CAN SEE ON [redacted] *, MR [redacted] PUT THE SMALL BOARD AND SENTIONAL SHEET ROCK THAT HE HAD ON HIS VAN, TO FIX THIS SITUATIONNOW, ON [redacted] TO THE LEFT THIS HOLE WAS ALREADY MADE, BY WHO WE DO NOT KNOW, THIS IS WHERE MRS [redacted] SAID IN HER REPORT THAT MR [redacted] MADE A MESS AND DID NOT CLEAN HIS AREAWELL, MR [redacted] ASKED MRS [redacted] IF SHE HAD A DUST PAN AND BROOM AND HE WOULD SWEEP IT UP AND CLEAN THE AREAIN MRS [redacted] 'S RESPONSE TO MR [redacted] WASNO NEED TO BOTHER, I WILL SWEEP THIS AREA FOR YOU, IN WHICH SHE OFFERED TO DOR THAT IS WHAT SHE TOLD MR [redacted] ALSO, IF YOU LOOK AT THE INVOICE, THAT CITY WIDE PLUMBING LEFT FOR MRS [redacted] , THIS DOES HAVE EITHER HER OR HER HUSBAND'S SIGNATUREMR [redacted] SAID IT WAS MRS [redacted] SIGNATUREIF, MRS [redacted] HAD A QUESTION, CONCERN, MIS UNDERSTANDING OF THE SITUATION OR JUST ANY OTHER QUESTIONS, WHY DID SHE SIGN THE INVOICE AND PAID MR***$ WITH CHECK# ***, IN WHICH IS A COPY OF HER CHECK MRS [redacted] GAVE TO MR [redacted] ALSO, THIS AMOUNT WAS VERY, VERY CHEAP FOR THE WORK THAT MR [redacted] DID, AS FAR AS THE REPAIR, CHAULKING, MAKING HOLES AND CHARGING$ FOR QUOTE THAT WAS ADDED IN TO THE$ IN WHICH IF YOU ADD UP AND LOOK AT THE INVOICE THE OTHER$ IS WHAT ALL MRS [redacted] PAID FOR ALL OF THE WORK ABOVE THAT MR [redacted] DIDYES, WE DID GIVE MRS [redacted] A BREAK ON THE AMOUNT TO FIX THE PROBLEMBUT, MRS [redacted] WAS A REPEAT CUSTOMER TO CITY WIDE PLUMBING FROM HER HOME WARRANTY, WE AT CITY WIDE PLUMBING LIKE TO KEEP OUR REPEAT CUSTOMERS, SO WE HELP THE REPEAT CUSTOMERS AS MUCH AS WE CAN MR [redacted] IS TAKING THIS MATTER VERY HARD, THIS IS HIS LICENSE HIS REPUTATION AND THE QUALITY WORK HE DOES, HE DOES NOT UNDERSTAND WHY A CUSTOMER, A REPEAT CUSTOMER COULD LIE ON HER COMMENT AND THOUGHT SHE WOULD GET A REFUND BACKONE OF OUR RULES ARE, IF ANY OTHER DAMAGE IS DONE AROUND YOUR WORK AREA, TAKE A PICTURE TO PROVE CITY WIDE PLUMBING DID NOT MAKE THIS MISTAKE- A PICTURE IS WORTH A MILLION BUCKS AND IN THIS CASE THE TRUTH OF THE MATIERIF CITY WIDE PLUMBING OR OUR TECHNICIAN'S OR OWNERS MADE A MISTAKE OR DID NOT DO THE REPAIR CORRECTLY, WE WOULD STAND UP AND DO THE RIGHT THINGMRS [redacted] DID NOT CALL CITY WIDE PLUMBING TO MAKE A COMPLAINT REGARDING THIS SITUATION, SHE IN HER OWN WORDS DID QUESTION THE REPUTATION OF CITY WIDE PLUMBINGAS FAR AS A REFUND, I AS ONE OF THE OTHER OWNERS SAY "NO SHE WILL NOT RECEIVE ONE"I SHOULD BE TAKING MRS [redacted] TO COURT FOR MAKING STATEMENTS THAT COULD OR WILL RUIN A COMPANY THAT HAS NOTHING BUT A GOOD REPUTATION WITH DOING THE RIGHT THINGI WOULD GREATLY APPRECIATE A LETTER SEND TO CITY WIDE PLUMBING KNOW HOW THIS CONCLUSION WAS TAKENYOU HAVE ANY OTHER QUESTIONS, CONCERNS, PLEASE DON'T HESITATE TO CALL ME ATTHE NUMBER ABOVE

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have received a long, unsatisfactory response to my complaintI am not satisfied Prior to submitting a Revdex.com complaint, my husband and I both spoke with an employee of City Wide over the phone to complain that work was not complete (new gaps between handles and wall resulting from moving pipes for spout replacement, larger than original gaps and rendering the shower unusable)I inspected the fixtures and called immediately after Mr [redacted] left my home; was asked to email the company with what was wrong, which I did, with pictures, same day of the appt March I still have that documentationWe were told we would be contacted for a service call reschedule to fix but never heard back despite add'l callsWe gave up and hired another plumber to fix City Wide's workMr [redacted] did not offer to clean the mess in the bathroom [redacted]

RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] The business installed the water heater. They apparently have no interest in warranting the work they do, or the equipment they install. I did eventually return to my [redacted] company, and the problem was dealt with. I am not seeking any redress from them, just trying to make my dissatisfaction with their pathetic customer service known to the general public in every way I can. Regards, [redacted]

Terrible company! They missed one appointment, then called the next day to say they went out of business because their accounting books were mess, but now they are back up and running I gave them a second chance, and one of the owners came out on a Saturday to look at a drip in my tub faucet He made a huge mess in the bathroom and bedroom on the other side of the wall to get to the valve access He left to look for a replacement part, came back hours later and told me he couldn't find it He said he would keep looking, but would need to replace a larger part if no one made it anymore After a few days he called to tell me the part was no longer made and he would have to do a $500+ job to fix the drip I took the assembly apart myself, went to one plumbing store and got a replacement for $and fixed it myself This guy is still calling me trying to get money out of me The company is a scam and the owner knows less about plumbing than I do

This company is the most unorganized and unprofessional company I have ever dealt with The owner is rude and not customer service oriented at allWhen you call the assistants put you on hold because they have no idea what they are doing and cannot even tell you whether or not you are on the schedule I had to call times in order to find out why technician did not show up only to have the owner get on the phone and interrupt me so that I could not talk The owner told me I was rude to her employee and then proceeded to yell and scream at me with out giving me an opportunity to explain my situation and then told me they did not want my business I will never use this company or refer them to anyone I know

I AM RESPONDING TO THE ABOVE CLAIM NUMBER AND MRS. [redacted], I DO APOLOGIZE I DID NOT KNOW MY HUSBAND [redacted] ALREADY CONTACTED
YOU, IN REGARDS TO THAT, I THOUGHT HE HAS TAKEN CARE OF THE PROBLEM WITH MRS.
[redacted]. BETWEEN WHAT [redacted] TOLD ME, AND ME DOING MORE INVESTIGATION...

ON
THIS SITUATION, THE FOLLOWING IS THE RESULTS. CITY WIDE PLUMBING DID GO OUT TO
MRS. [redacted] ON 03/08/2015 UNDER A CITY WIDE TICKET FOR SERVICE, SHE
WAS A FIRST AMERICAN HOME BUYERS WARRANTY CUSTOMER FROM 06/28/13 THRU
06/27/2014. DID NOT RENEW HER CONTRACT. SO, MRS. [redacted] CALLED CITY WIDE
PLUMBING TO COME OUT FOR A SERVICE CALL ON 03/08/2015 FOR A WATER LEAK IN THE
UPSTAIRS MASTER BATH, HER TUB SPOUT AND CONTROLLERS IN THE TUB WAS LEAKING.
PLEASE LOOK AT [redacted] 1 YOU CAN SEE THE GAP THAT THE WATER LEAK DID
DAMAGE TO THE CONTROLLERS, IN RESULT OF THIS ALSO LOOK AT [redacted] 2 THE
OLDTUB SPOUT HAD A GAP BETWEEN TUB SPOUT AND WALL CAUSING WATER LEAK ALSO, AND
THE WATER LEAK CAME FROM THESE 2 TPICTURES. ALSO, KEEP IN MIND MR. [redacted] TOLD
MRS. [redacted] THE OLD TUB SPOUT COULD BE FIXED AND MRS. [redacted] INSISTED ON A
BRAND NEW ONE. IN WHICH IS [redacted]. HOLES THAT MR. [redacted] MADE WAS ONLY TWO,
THIS CAN BE SEEN ON [redacted], WHERE THE ARROWS ARE POINTING TO. THE OTHER
HOLES WAS DONE BY MR. OR MRS. [redacted] IN TRYING TO FIX THE SITUTATION THEIR
SELVES BY RIGGING THE PIPE AND TUB SPOUT WITH A COAT HANGER AND A BOARD IN
BETWEEN, IN WHICH IS SEEN ON [redacted] AND# 4, AND CAUSING THE LEAKING ON
CONTROLLERS AND OLD TUB SPOUT, IN WHERE THE COAT HANGER AND BOARD WAS PUT IN,
THRU THE WEEKS, MONTHS, THIS RIGGING SLID DOWN AND LOSEN THE HOLD AND THIS IS
HOW MRS. [redacted] LEAKS STARTEDNOW, ON [redacted] THIS IS WHERE MR.
[redacted] MADE ACCESS TO GET TOO THE LEAKING PROBLEMS IN WHICH WAS FROM TUB SPOUT
AND DOWN, THE HOLE UNDER NEATH THE CABINET WAS WHERE MRS. [redacted] TOLD
MR. [redacted] WHERE THE LEAK WAS LOCATED, IN WHICH HE OPEN UP AND FOUND NO LEAKS AT
THAT SECTION. MR. [redacted] MADE THE 2No ACCESS HOLES IN WHICH THE PICTURES SHOULD
SHOW EVIDENCE. MRS. [redacted] DID NOT THINK MR. [redacted] WAS GOING TO MAKE
AN ACCESS WHERE THE WOOD AND COAT HANGER WAS APPLIED. WHEN MR. [redacted] MADE HIS
ACCESS AT THE TUB SPOUT AND DOWN, THE BIG HOLE ABOVE SHOWING TURN OFF VALVE ON
[redacted] WAS ALREADY OPENED. AS YOU CAN SEE ON [redacted], MR. [redacted] PUT THE
SMALL BOARD AND SENTIONAL SHEET ROCK THAT HE HAD ON HIS VAN, TO FIX THIS
SITUATION. NOW, ON [redacted] 5 TO THE LEFT THIS HOLE WAS ALREADY MADE, BY WHO WE
DO NOT KNOW, THIS IS WHERE MRS. [redacted] SAID IN HER REPORT THAT MR.
[redacted] MADE A MESS AND DID NOT CLEAN HIS AREA. WELL, MR. [redacted] ASKED MRS.
[redacted] IF SHE HAD A DUST PAN AND BROOM AND HE WOULD SWEEP IT UP AND
CLEAN THE AREA. IN MRS. [redacted]'S RESPONSE TO MR. [redacted] WASNO NEED TO BOTHER,
I WILL SWEEP THIS AREA FOR YOU, IN WHICH SHE OFFERED TO D01 OR THAT IS WHAT SHE
TOLD MR. [redacted] ... ALSO, IF YOU LOOK AT THE INVOICE, THAT CITY WIDE PLUMBING
LEFT FOR MRS. [redacted], THIS DOES HAVE EITHER HER OR HER HUSBAND'S
SIGNATURE. MR. [redacted] SAID IT WAS MRS. [redacted] SIGNATURE. IF, MRS.
[redacted] HAD A QUESTION, CONCERN, MIS UNDERSTANDING OF THE SITUATION OR JUST ANY
OTHER QUESTIONS, WHY DID SHE SIGN THE INVOICE AND PAID MR. [redacted]$ 140.00 WITH
CHECK# [redacted], IN WHICH IS A COPY OF HER CHECK MRS. [redacted] GAVE TO MR.
[redacted] ALSO, THIS AMOUNT WAS VERY, VERY CHEAP FOR THE WORK THAT MR. [redacted] DID,
AS FAR AS THE REPAIR, CHAULKING, MAKING 2 HOLES AND CHARGING$ 70.00 FOR QUOTE
THAT WAS ADDED IN TO THE$ 140.00. IN WHICH IF YOU ADD UP AND LOOK AT THE
INVOICE THE OTHER$ 70.00 IS WHAT ALL MRS. [redacted] PAID FOR ALL OF THE
WORK ABOVE THAT MR. [redacted] DID. YES, WE DID GIVE MRS. [redacted] A BREAK ON
THE AMOUNT TO FIX THE PROBLEM. BUT, MRS. [redacted] WAS A REPEAT CUSTOMER
TO CITY WIDE PLUMBING FROM HER HOME WARRANTY, WE AT CITY WIDE PLUMBING LIKE TO
KEEP OUR REPEAT CUSTOMERS, SO WE HELP THE REPEAT CUSTOMERS AS MUCH AS WE CAN.
MR. [redacted] IS TAKING THIS MATTER VERY HARD, THIS IS HIS LICENSE HIS REPUTATION
AND THE QUALITY WORK HE DOES, HE DOES NOT UNDERSTAND . WHY A CUSTOMER, A REPEAT
CUSTOMER COULD LIE ON HER COMMENT AND THOUGHT SHE WOULD GET A REFUND BACK. ONE
OF OUR RULES ARE, IF ANY OTHER DAMAGE IS DONE AROUND YOUR WORK AREA, TAKE A
PICTURE TO PROVE CITY WIDE PLUMBING DID NOT MAKE THIS MISTAKE- A PICTURE IS
WORTH A MILLION BUCKS AND IN THIS CASE THE TRUTH OF THE MATIER. IF CITY WIDE
PLUMBING OR OUR TECHNICIAN'S OR OWNERS MADE A MISTAKE OR DID NOT DO THE REPAIR
CORRECTLY, WE WOULD STAND UP AND DO THE RIGHT THING. MRS. [redacted] DID
NOT CALL CITY WIDE PLUMBING TO MAKE A COMPLAINT REGARDING THIS SITUATION, SHE
IN HER OWN WORDS DID QUESTION THE REPUTATION OF CITY WIDE PLUMBING. AS FAR AS A
REFUND, I AS ONE OF THE OTHER OWNERS SAY "NO SHE WILL NOT RECEIVE
ONE". I SHOULD BE TAKING MRS. [redacted] TO COURT FOR MAKING FALSE
STATEMENTS THAT COULD OR WILL RUIN A COMPANY THAT HAS NOTHING BUT A GOOD
REPUTATION WITH DOING THE RIGHT THING. I WOULD GREATLY APPRECIATE A LETTER SEND
TO CITY WIDE PLUMBING KNOW HOW THIS CONCLUSION WAS TAKEN. YOU HAVE ANY OTHER
QUESTIONS, CONCERNS, PLEASE DON'T HESITATE TO CALL ME ATTHE NUMBER ABOVE.

THIS IS CITY WIDE PLUMBING, LLC RESPONDING TO COMPLAINT #[redacted].CUSTOMERS' NAME BEING [redacted]FIRST OFF, CITYWIDE WENT OUT TO MR. [redacted] HOME AT [redacted] ON MONDAY, JANUARY 12, 2015 BETWEEN...

THE HOURS OF 8AM-12 NOON. WE WERE ASSIGNED TO THIS CUSTOMER THROUGH HIS 2/10 HOME BUYERS WARRANTY. THE WORK ORDER CONSISTED OF TWO DIFFERENT ISSUES:1.) LEAK UNDER SINK LOCATED IN M/B, AND 2.)A TOILET TANK LEAK LOCATED IN THE H/O'S UPSTAIRS GUEST BATHROOM. THE FIRST PROBLEM WAS COVERED UNDER WARRANTY, AND WE WERE ABLE TO FIX WITHOUT A PROBLEM. NOW, FOR THE SECOND ISSUE (BEING THE "TOILET LEAK"), WE WERE NOT ABLE TO FIX, DUE TO IT NOT BEING COVERED UNDER H/O'S WARRANTY IN WHICH THE CLAIM GOT "DENIED/' DUE TO IMPROPER INSTALLATION. WHEN TIDS TYPE OF SITUATION HAPPENS "(CLAIMS GETTING DENIED)", WE ARE IN NOWAY ALLOWED TO GO FORWARD AND FIX ANYTHING, UNLESS IT IS OUTSIDE THE WARRANTY, AND PUT ON A CITYWIDE TICKET, IN WICH WE EXPLAINED TO MR.[redacted], AND THAT IS WHERE WE QUOTED HIM $175.00 & THAT IS INCLUDING PARTS & LABOR. THE GUIDELINES WITHIN EVERYONE CONTRACT PER/ THE WARRANTY EXPLAINS WHAT WE CAN AND CANNOT TOUCH ACCORDING TO CERTAIN SITUATION. AS FAR AS  THE DEDUCTIBLE GOES, IT . ALSO STATES IN H/O'S CONTRACT THAT IS DUE AT TIME OF SERVICE, WATHER WE CAN OR CANNOT FlX ANYTHING. THE "DEDUCTIBLE" IS WHAT BRINGS OUR COMPANY TO THE CUSTOMERS HOME. I DID TRY TO HELP MR.[redacted] IN EVERY W  WAY I COULD, AFTER IT WAS ESTABLISHED THAT THE CLAIM WAS DENIED, MR.[redacted] DID CALL THE OFFICE, AND HE STATED HE KNEW WHAT NEEDED TO BE FIXED, AND THAT HIS DAD WAS A PLUMBER AND HAD DONE SOME WORK ON TOILET IN THE PAST' BUT[redacted] DIDN'T HAVE TIME TO COMPLETELY FIX WHAT WAS NEEDED; WITH THAT SAID, WHEN ANYONE PREVIOUSLY TOUCHES SOMETHING THAT WE ARE BROUGHT OUT AS A COMPANY TO LOOK AT AND POSSIBLY FIX, IF IT IS CONSIDERED "IMPROPERLY INSTALLED", AND THE CUSTOMER HAS STA TED SOMEONE HAS PREVIOUSLY DONE SOMETHING WITH THE ITEM, THAT MAKES IT EVEN MORE LIABLE FOR THE CLAIM TO GET DENIED UNDER THE WARRANTY COMP ANY. I SINCERELY HOPE MR.[redacted] CAN GET HIS TOILET ISSUE TAKEN CARE OF, HOWEVER WE DID EVERYTHING IN OUR POWER TO MAKE THAT HAPPEN, BUT HE DID NOT WANT TO GO WITH THE OPTIONS WE WERE ABLE TO PROVIDE HIM, WHICH WAS US GOING IN AND FIXING THE ISSUE ON A CITYWIDE TICKET. WE SPOKE TO THE WARRANTY COMPANY THE DAY WE WERE OUT AT CUSTOMERS HOME, AND MADE THEM AWARE OF THE SITUATION, AND THEY BACKED US UP STATING "WE CAN NOT DO ANYTHING UNDER WARRANTY IN REGARDS TO THE TOILET DUE TO THE CLAIM GETTING DENIED, HOWEVER LIKE I MENTIONED ABOVE, WE COULD PURSUE THE MATTER ON A CITYWIDE TICKET. AT THIS TIME WE CANNOT REFUND MR. [redacted]'S DEDUCTIBLE OF $100.00 AS HE WISHED, FOR THE FOLLOWING REASONS. 1.) THE "DEDUCTIBLE" IS WHAT BRINGS/PAYS A CONTRACTOR SUCH AS OURSELVES (CITY WIDE PLUMBING) TO COME OUT & DIAGNOSE/ SERVICE/(WEATHER WE CAN FIX EVERYTHING OR NOT), & EVEN IF HE HAD REFUSED TO PAY US THE $100.00, HIS WARRANTY WOULD'VE PAID US, AND BILLED MR.[redacted] FOR JT, AND IF HE REFUSED TO PAY THEM THEY WOULD TAKE THE NEXT STEP BY VOIDING OUT HIS CONTRACT. 2.) WE ACTUALLY DID FIX AN ISSUE WITHIN THE HOME (A SINK LEAK@ M.B), IT JUST  HAD NOTHING TO DO WITH THE TOILET THAT GOT ''DENIED'' UNDER HIS  WARRANTY. WITH THAT SAID, IT IS UNFORTUNATE THAT [redacted] WAS NOT SATISFIED WITH CITYWIDE'S SERVICE, NOR HIS WARRANTY'S. I WOULD ADVISE FOR [redacted] TO READ & REVIEW ms CONTRACT WITH 2/10 HOME BUYERS WARRANTY, AND SEE "WHAT IS WHAT". FOR US AS A COMPANY, WE WERE JUST DOING OURJOB, AND OBEYING OUR GUIDELINES WITHIN OUR CONTRACT PER/ THE WARRANTY & CUSTOMER. I HOPE MY LETTER WILL HELP RESOLVE ANY CONFLICT IN THE MA.KING, AND IF WE CAN BE AT SERVICE IN ANYWAY PLEASE LET US KNOW. THANK YOU FOR YOURTIME.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by City Wide Plumbing, LLC regarding complaint ID [redacted]....

 They called once to say they were sorry it's been so long to return messages, then never called me back to address anything.
Regards,
Ashley James

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response operates under the assumption that City Wide's plumbers diagnosis of my problem of "improper installation" was correct. The information I provided them about my dad replacing the seal on the toilet was just to try to help them understand that the issue was not related to the seals on the toilet, but a different issue altogether. If I would have dreamed that they would try to use that as any sort of argument against actually doing any work on my toilet instead of writing it off as "improper installation" (which was a much quicker way out of my door), I would've let their plumber come up with his own diagnosis instead of giving them an excuse.
To help support my argument, I had a completely separate, third party company come in and provide their analysis, which was that the entire flush valve in my toilet is old and needs to be replaced. It had nothing at all to do with "improper installation" as stated by City Wide. Their plumber also confirmed to me that the seal installed by my dad was installed correctly, as it only fits in one way, in a simple groove. I'm 100% confident any competent plumber I asked would agree. I attached that for your reference.
All I wanted City Wide to do was to come back and provide a proper diagnosis to my home warranty company, so that they would cover my claim. They are absolutely correct that once denied, they can't do any other work. However, THE REASON it was denied was because their plumber provided an incorrect assessment to the home warranty company. 
It represents lazy work by a company who obviously does not concern themselves with customer satisfaction, and only wants to get paid and leave as quickly as possible.
As they obviously will not offer me any further assistance in resolving my issue, I require no further assistance from City Wide, and will advise my home warranty company of the same.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I have received a long, unsatisfactory response to my complaint. I am not satisfied. 
Prior to submitting a Revdex.com complaint, my husband and I both spoke with an employee of City Wide over the phone to complain that work was not complete (new gaps between handles and wall resulting from moving pipes for spout replacement, larger than original gaps and rendering the shower unusable). I inspected the fixtures and called immediately after Mr [redacted] left my home; was asked to email the company with what was wrong, which I did, with pictures, same day of the appt March 18. I still have that documentation. We were told we would be contacted for a service call reschedule to fix but never heard back despite add'l calls. We gave up and hired another plumber to fix City Wide's work.
Mr. [redacted] did not offer to clean the mess in the bathroom.
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by City Wide Plumbing, LLC regarding complaint...

ID [redacted].  They called once to say they were sorry it's been so long to return messages, then never called me back to address anything.
Regards,
Ashley James

I spoke with *** from the business and she stated that they did install a water heater at the consumers home. They did receive a call stating that the water heater was having problems. In order for the company to go back out to the consumer's home, the consumer would need to get in contact with...

their warranty provider to give the business permission to return to the consumer's home.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have received a long, unsatisfactory response to my complaint. I am not satisfied. Prior to submitting a Revdex.com complaint, my husband and I both spoke with an employee of City Wide over the phone to complain that work was not complete (new gaps between handles and wall resulting from moving pipes for spout replacement, larger than original gaps and rendering the shower unusable). I inspected the fixtures and called immediately after Mr [redacted] left my home; was asked to email the company with what was wrong, which I did, with pictures, same day of the appt March 18. I still have that documentation. We were told we would be contacted for a service call reschedule to fix but never heard back despite add'l calls. We gave up and hired another plumber to fix City Wide's work.Mr. [redacted] did not offer to clean the mess in the bathroom.[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by City Wide Plumbing regarding complaint ID...

[redacted].
Regards,
[redacted]

CITY WIDE PLUMBING WENT OUT
TO THE HOME OF MRS. [redacted] ON A HOMEWARRANTY WORK, ON 07/07/2014 FORA
TOILET IN THE MASTER BATH AND ATOILET IN THE MASTER BATH AND ALSO
FAUCET IN MAIN BATHROOM THAT WAS GIVINGHER PROBLEMS.OUR 1ST VISIT WAS ON
07/07/2014 WITH [redacted], IN WHICH...

[redacted] PUT IN AFLAPPER ON TOILET IN
MASTER BATH AND REPLACED A FLAPPER IN 1/2 BATHTOILET AND FAUCET PROBLEM IN MAIN BATHROOM ALONG
WITH A LOOSETOILET FROM THE FLOOR. THE
FAUCET WAS MISSING A PACKING NUT TO THESTEM ON THE HOT AND COLD
SIDE IT WAS LEAKING, [redacted] RESEALED THEPACKlNG NUT. AT THE
TIME [redacted] LEFT THEIR WAS NO LEAKS NOR WAS THETOILET'S RUNNING
CONSTANTLY. YES, HE DID LEAVE WITHOUT CHECKING THELOOSE TOILET
TO THE FLOOR. MRS. [redacted] SAID SHE CALLED [redacted]
BACK TO RETURN BECAUSE HER TOILETSWAS STILL RUNNING CONSTANTLY AND
THE TOILET WAS LEAKING AT THE BASEOF ONE TOILET IN MAIN BATHROOM. [redacted] COULD NOT
RETURN THAT DAYBECAUSE OF HAVING A
PACKED DAY OF 9 CALLS. IN WHICH THE PROPERPRECEDURE WAS TO CALL THE OFFICE AND CALL
HER WARRANTY FOR A RECALLIN WHICH GIVES US
PERMISSION TO GO BACK OUT ON PROPERTY WITHOUTCHARGING ANOTHER DEDUCTIBLE.
INSTEAD OF DOING THIS [redacted] WENT BACKOUT THE SAME NIGHT TO COMPLETE OR LOOK
AT HER PROBLEMS. I CALLED MRS.[redacted] AND TOLD HER
[redacted] WAS ON HIS WAY BACK TO HER. [redacted]
LIVESIN HOPEWELL, VIRGINIA
WHICH WAS 45 MINUTES TO A HOUR TO GET THEIR, INWHICH I TOLD MRS. [redacted] THIS
INFORMATION, SHE LEAD TO TELL ME THEYWOULD BE HOME. [redacted] GOTTO MRS. [redacted] HOME 1
HOUR AND TENMINUTES LATER PER HIS GPS ON HIS
TRUCK NOT 9:30 PM, [redacted] KNOCKED ONTHE DOOR AND NO
ONE ANSWERED THE DOOR. CITY WIDE PLUMBING PAID[redacted] HIS TIME TO DO
THIS AND THE GAS TO GO BACK OUT. MRS. [redacted].TOLD ME THEY
HAD TO GO OUT AND COULD NOT WAIT ANY FURTHER, WELLFROM HER STATEMENT
SHE WAS AT HOME AND DID NOT WANT TO ANSWER THEDOOR, KNOWING
IT WAS [redacted] RETURNING. MRS. [redacted] DID NOT WANT[redacted] BACK OUT ON HER
PROPERTY WHICH WAS FINE WE HAD OTHERTECHNICIANS THAT COULD FIX HER
PROBLEM. TO ADD TO [redacted]'S DEFENSE,THIS GENTLEMAN IS 27 YEARS
OLD AND NOT A KID, WITH 10 YEARS OFEXPERIENCE WITH
PLUMBING AND HAVE A TRADESMEN LICENSE, HE HAS BEENWORKING FOR CITY WIDE
PLUMBING FOR 12 YEARS. BECAUSE WE RUN FOR THEWARRANTIES OUR
TECHNICIAN'S HAVE TO TAKE A BACK GROUND CHECKS
ANDWE DO RANDOM DRUG TESTING EVERY 2 WEEKS.
FOR MRS. [redacted] TO MAKE ASTATEMENT OF [redacted]
(BEING HIGH AS A KITE) THAT WAS DISCRIMNATINGAGAINST THIS TECHNICIAN FOR TALKING
WORDS THAT SHE DID NOT KNOW, SHEONLY ASSUMED. MRS. [redacted] PUT [redacted]'S
CREDABILITY ON THE LINE WITHTHIS COMPANY, IN WHICH WE
DRUGGED TESTED HIM THE NEXT DAY AFTER SHESPOKE WITH CITY WIDE
PLUMBING ABOUT COMING OUT A 2ND TIME. IN WHICHHE PASSED. THE
2ND TIME GOING OUT WAS ON 07/08/2014 TO MRS. [redacted], CITYWIDEPLUMBING SENT OUT ONE OF THE
[redacted], ONE OF THE TOILETSHAD A DEFECTED FLAPPER
THAT NEEDED TO BE REPLACED AGAIN, (WE AS THECONTRACTOR CAN NOT GUARANTEE
THAT WE RECEIVE DEFECTED MATERIAL TILLWE USE IT). HARRY ALSO
TIGHTEND THE TOILET DOWN TO THE FLOOR THAT[redacted] FORGOT TO DO. AFTER THAT FACT
THEIR WAS NO LEAKING UNDER THETOILET NOR WAS THEIR
ANY RUNNING TOILETS BY THE TIME HARRY LEFT.MRS. [redacted]
FOR THE 3RD TIME
CALLED AND SAID HER TOILET WAS RUNNINGCONSTANTLY AGAIN, CITY WIDE
PLUMBING DID SEND OUT OUR OTHERTECHNICIAN [redacted]. THE ONLY
THING I CAN SAY ON THAT MATTER WAS [redacted]DID QUIT THAT DAY AND WE
COULD NOT LOCATE HIM TO SEE WHERE IS ETA WASIN FINISHING
THE JOB. WE COULD NOT GET AHOLD OF [redacted]. BECAUSE HETURNED OFF HIS PHONE, SO WE
SENT [redacted] OUT TO FINISH THE REST OFTHE CALLS THAT [redacted] DID
NOT RETURN TOO NOR COMPLETED AGAIN THATSAME NIGHT. NOW,
[redacted] HAD MORE TO DO IN THIS COMPANY OTHERTHAN BACKING UP WITH HELP
ON THE WARRANTIES, HE DID FORGET WHAT HEDID THE 2N° TIME, IN WHICH
MRS. [redacted] SAID A VERY RUDE COMMENT OF"WELL HARRY DO YOU
NOT REMEMBER COMING TO MY HOUSE 2 DAYS AGO"?YOU MUST NEED A VACATION,
[redacted] WAS VERY UPSIT WITH THECOMMENT MRS. [redacted]
SAID AND THOUGHT MRS. [redacted] WAS A VERY RUDEPERSON AT THIS TIME, EVEN
THOUGH WE SPENT TIME AND GAS FOR THE 31\oTIME OUT. MRS.
[redacted] IS A WARRANTY HOLDER AND A CUSTOMER OF CITYWIDE PLUMBING WE HOLD EACH AND EVERY CUSTOMER WITH
THE UP MOSTRESPECT AND SERVICE.NOW, AS FAR AS CITY WIDE
PLUMBING IS CONCERN WE DID EVERYTHING WEPOSSIBILY COULD DO. HOWEVER WE CAN NOT PLEASE
EACH AND EVERYCUSTOMER TO THEIR SATISFACTION.MRS. [redacted]
WAS WAY OUT OF LINE SAYING SLANDERING WORDS AGAINST CITYWIDE PLUMBING. THOUGH SHE STATED
SHE MISSED TIME FROM WORK, SHELEAD TO TELL [redacted]
THAT SHE WAS AT HOME ANYWAY. CITY WIDEPLUMBING DOES NOT ASSUME
HOW LONG A JOB WILL TAKE TILL WE GET IN THE HOME AND DIAGNOSE ISSUES ..... CITY WIDE
PLUMBING IS NUMBER 1CONTRACTOR WITH 2/10 HOME
BUYERS WARRANlY AND FIRST AMERICANHOME WARRANTY PLUS 2 MORE
WARRANTIES, HOW DID WE GETTO BENUMBER 17 BECAUSE WE CARE ABOUT OUR
CUSTOMERS AND HAVE A LOT OFREFERRALS FOR US TO COME BACK
TO CUSTOMERS HOMES.SHORTLY AFTER
THIS FACT [redacted] HAD TO HAVE AN EMERGENCY BACKSURGERY THAT BROUGHT
HER OUT OF THE COMPANY FOR 2 AND X MONTHS, SOTHEREFORE [redacted] COULD NOT RESPOND WITH A TIMELY MATIER.[redacted] IS TRYING TO RESOLVE
THIS ISSUE WITH THE BEITER BUSINESSBUREAU NOW THAT SHE IS BACK
IN THE OFFICE. WE HARDLY HAVE ANYCOMPLAINTS BUT IF WE DO WE TRY TO
GET BACK IN TOUCH WITH THECUSTOMER AND THE
Revdex.com. TRY TO SOLVE THE PROBLEM
ASQUICKLY AS WE CAN.ON OUR LOGO "ON US
YOU CAN DEPEND" CITY WIDE PLUMBING HAVE WORKEDUNDER THIS LOGO FOR
YEARS.IF YOU HAVE ANY FURTHER
QUESTIONS, PLEASE FEEL FREE TO CONTACT ME ATANYTIME AT THE NUMBER ABOVE.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The business installed the water heater.  They apparently have no interest in warranting the work they do, or the equipment they install.  I did eventually return to my [redacted] company, and the problem was dealt with.
I am not seeking any redress from them, just trying to make my dissatisfaction with their pathetic customer service known to the general public in every way I can.
Regards,
[redacted]

Review: Citywide came to my house under a home warranty concern. They told me to replace my hot water heater we would have to replumb it,which would cost $238.we paid the $238 our hot water heater was replaced (covered and billed to our home warranty) it was not replumbed and all my original parts were used. I saw it was not replumbed and immediately requested my over payment back (requested within 24 hours of service). The owner of the company came in the first week of January,admitted that it had not been replumbed and I was due a refund. I have been trying to get a refund since January. Every month I have been promised and have recieved nothing. My attempts to get my refund are now being met with silence. The owner Harry agreed to give me my money back, and that the service I was owed was not done. I just want my money back,they are no longer welcome in my home.Desired Settlement: I want the money I paid to replumb the hot water heater back. It was not performed.