CityMD

At CityMD we continually strive to provide the highest level of clinical care and exceed all expectations that our patients may have in every aspect of their experience with us.
The issue brought to light in the patient's complaint is an unfortunate byproduct between our billing...

system and the patient’s insurance company. We have been working to remedy this situation with various insurance companies and to ensure that all future patients avoid a similar outcome. Specifically, in the past, billing for [redacted]s was an issue when a patient had not met his/her annual deductible. This would arise only with certain insurance companies. Based on our newly modified billing structure, patients will only be billed for the [redacted] when that is the primary reason for their visit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am glad to hear that the business has an electronic copy of the message.  That seems like it would solve the matter immediately so I'm not sure why they are only offering this now in June rather than in March when I first contacted them about this issue.  I'm also not sure why, when they asked to arrange a phone call for yesterday, they didn't mention that they are now willing to play the recording for me.  Instead they emailed to say that they were "... hoping we could speak further about it".Nonetheless I am happy to listen to the recording in which I am told the amount billed for my exam will be $300, or $230, or $125, or $75.  Since the business is now happy to share the recording with me they can send me a copy of the electronic recording.  In fact, I have no problem with them sending it via the Revdex.com since it's just an unedited recording of CityMD telling me that my charge for the Wellness exam is $300, or $230, or $125, or $75.  Since CityMD has nothing to hide they won't mind sharing the file so I can listen again and again to the price being $300, or $230, or $125, or $75.Inform them they should send it immediately so I can list to the amount and write my check for the amount I apparently agreed to pay and put this behind me.  I'm very excited to hear this.Thank you, ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by CityMD regarding complaint ID [redacted].Sincerely,
[redacted]

I have gone to CityMD at least 3 times - I find them to be great - clean , not waiting for ever, doctors are knowledgeable and listen to you - the one I went to was able to do an X-ray there and blood work if I had needed. I was diagnosed correctly and given the correct medicine to help. I would recommend it to all
I think all the people complaining about the insurance better take that up with the Government - Its our Government under the present administration that is putting the cost of medical care into the hands of insurance company once again - remember people our health care is one FOR PROFIT not for the benefit of the people needing health care.

Took my college son to City MD instead of an ER when he was ill with high fever lethargy and sweats, he was going to need a chest xray and I was not sure they could do one, so I called and they were able to. The place was clean and our wait was not bad, the scribe was friendly. The doc came in and stated that he would perform tests, for flu, strep and mono. All which sounded like a perfect plan to rule out cause. The doctor did the two tests that came back negative but decided not to do the mono test as he felt since there was no treatment for it, it would not change anything. I told him I would prefer to know as my son is in college and playing sports, etc and would need a different doc note, plus the school would want to know. He said I can bring him back in a few days if he is not better and then he will do the mono test. I explained he is not that close to home and is beginning athletic training as well, and it is more inconvenient, but he stated there are CityMD’s all over and I am sure I can find one. I was not impressed with how this was handled and I now have to take another day off as he has no car, and return to a doctor for this test. He will need a doc note and a more personal overview for recovery, athletic participation and class attendance. I am not sure why he just would not rule out the mono for the safety of my son and for proper scholastic notes and diagnosis.

Review: I visited City MD on 10/**/2014, [redacted], last month and received labwork. I have [redacted] insurance. I found out today that although my visit was covered, my labwork was to sent to an out of network provider. As a result there is a $450 bill. I did ask if my insurance was covered when visiting and I was told yes. I find it shocking that then the office would send the labwork to a lab that was not in network. I searched "City Md labwork" on [redacted] and apparently this is a common practice, and other people with my specific insurance [redacted] have filed complaints. With all the complaints I can't believe they would not advise new patients about this, and it must be intentional to drive sales at the expense of the patients wallet. One other thing, the doctor said she was going to do a routine test, and when I advised her that I was already vaccinated for the test they ran it anyway. This makes me question the integrity of the physicians. I will be disputing this with the insurance company because I was not advised of the labwork being sent to an out of network provider.Desired Settlement: I am willing to pay the in-network fee for lab results which would be 20% of the total. I am not willing to pay the total balance because I was not advised or consulted about where the lab tests would be processed.

Review: I went to CityMD to get a [redacted] on April **, 2014. The [redacted] at the clinic said my insurance will cover 100% for the [redacted], so I won't be charged anything for the [redacted]. During my visit the doctor came in and gave me a [redacted], which after giving me the [redacted] he realized it was expired. The doctor than said he will give me another [redacted] that was not expired after giving me the expired [redacted]. He states no harm will come despite injecting double amount of [redacted] dosage in my body. I took his advice and got the second [redacted], which cause me to become sick ([redacted] & [redacted]) for couple of days later. On August **, 2014 I get a bill from CityMD asking for $215.00 for the expired [redacted]. CityMD billed the insurance company for $450 dollars for a [redacted], and my insurance paid for about half of it, so they were asking for me to pay the remaining $215.00 out of my pocket. I find this injustice for them to charge me an office visit when the doctors just simply came in to give me a [redacted]. And on top of that the doctor was negligence of not checking the expiration date on the [redacted] before giving it to a patient. I do not agree on paying $215.00 for this [redacted].Desired Settlement: I am willing to pay CityMD $25 dollars for the [redacted] because that's what they ask for cash price for a [redacted] before if I didn't use my insurance. Since the [redacted] told me my [redacted] will be covered 100% that's why I went ahead to use my insurance instead of paying $25 dollars up front. I will not pay $215 dollars for an expired [redacted] when the doctor charge this as an office visit when he didn't even do anything.

Business

Response:

At CityMD we continually strive to provide the highest level of clinical care and exceed all expectations that our patients may have in every aspect of their experience with us.

The issue brought to light in the patient's complaint is an unfortunate byproduct between our billing system and the patient’s insurance company. We have been working to remedy this situation with various insurance companies and to ensure that all future patients avoid a similar outcome. Specifically, in the past, billing for [redacted]s was an issue when a patient had not met his/her annual deductible. This would arise only with certain insurance companies. Based on our newly modified billing structure, patients will only be billed for the [redacted] when that is the primary reason for their visit.

Review: CityMD has been billing me for visits that were already settled. After paying the balance on an invoice, I received a subsequent invoice for one of the visits listed previously. I then called to dispute the bill and they are now saying my bill should be even higher. Each bill should be cumulative and contain the aggregate outstanding charges/fees and should not occlude figures. Two consecutive invoices have had diminishing line items and now I am being told there are visits that were not listed correctly. I have exchanged several emails and calls with their billing department and have asked for a review by a [redacted].Desired Settlement: The billing provided to the customer should reflect all outstanding charges. Balances paid should be applied correctly and in a structured manner, not to random incidents or line items.

Review: CityMD is charging my insurance company between $300 and $450 per visit instead of the $125/visit cost they offer (but don't tell customers about) at the time of use. Since I have a high deductible, health savings account, these visits translate to a $230/visit charge to me (after my insurance company's "discount") instead of the $125/visit. I have tried repeatedly to resolve this issue with CityMD via multiple phone calls (and voice mails), e-mails and written correspondences but they do not return any of my calls or inquiries. What frustrates me the most is that during my first visit on February [redacted], I repeatedly asked several receptionists what the cost of the visit would be. Not only did they tell me they didn't know, but they shrugged it off that they would charge my insurance company and I shouldn't worry about it. I went on to explain to them that I had a high deductible health savings account so it was coming out of my pocket. I also pointed to the form they wanted me to sign which says "...patient agrees to pay all charges not covered by insurance" and asked them how I could sign that if they couldn't tell me what these charges would be. Their attitude to my polite but repeated questions of what the visit would cost varied between frustration and aggravation like I was asking a very unreasonable question. Finally, a [redacted] Doctor intervened and said that, while she didn't know what my specific charges would be, "even if you have no insurance, the charge is not more than $125 per visit". Since this came directly from a Doctor on site, I accepted it and proceeded. I also made a follow up visit on 5/** and 7/* under the assumption that would be the charge (although I did asks the receptionists again and they still couldn't tell me). There has only been 1 time when I successfully got through to a CityMD billing person who told me the $125/visit should have been paid at the time of visit but she acknowledged the problem I had with the receptionists and she would "follow up with her Director". I have yet to hear back from this lady and I have left her several voice mails (specifically to her extension) as well as several voice mails with the billing group. Several weeks ago, I wrote a letter to them outlining the same complaint above and the same remedy. I do not know what else to do and I do not want them to destroy my credit with a claim that I didn't pay my bills.Desired Settlement: I want CityMD to send me the correct charge of $125 per visit (for a total of $375 for my 3 visits) and I will gladly pay the bill.

Consumer

Response:

At this time, I have not been contacted by CityMD regarding complaint ID [redacted]. I have reached out to them at least a dozen times in this process and they have been incredibly unresponsive.Sincerely,[redacted]

Review: I sought CityMD's services for my daughter (Account #[redacted]) who had a sore throat on April *, 2015. Their doctor recommend that I have a [redacted] test too (Account #[redacted]). As my daughter tested positive. The test was negative but the doctor recommended that I come in the following day for another test --- and assured me that I could not have to pay the full rate – rather “just a follow-up” charge.

I then received a bill for both of my visits for the FULL amount (2 x $230). I’ve called their billing dept. and they said they would take care of it. They did not, and I again received a bill for the full amount.Desired Settlement: To pay for the single visit - $230. And not $460.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,