CJ Restoration & Construction, Inc.

I have already spoken with this customer and refunded them their deposit. Furthermore, I have apologized that our crew could not move the pieces in a professional manner

We are truly sorry that Ms*** experienced multiple issues on her relocation. We would never expect for a customer to help load or unload their items, have items damaged or pay for any packing materials that were not used. We will gladly refund Ms*** the $she paid for
packing plus an additional $400.00. In regards to any damages that occurred, she will need to contact our office to get the instructions on filing a claim. She will also be reimbursed for damages based on the valuation she selected for her move

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am rejecting this response until I am compensated for my lossI will call *** and submit a claim
Regards,
*** ***

We apologize that we were late in getting Mr***'s items delivered to himWe were not able to honor our agreed upon delivery window and thus compensated this customer $per day, the amount listed in our tariff, for the amount of days we were late. A check in the amount of $was
mailed to Mr***

I'm sorry that Ms.*** is not completely satisfied with the service she received from the crew. Although we could not verify that she gave the crew an additional $300.00, we offered to send her half of the money back as a show of good faith. The invoice did not support the additional
$charge and I'm not completely sure why she would pay more than what the invoice stated. Nevertheless, I'd be willing to refund the additional $she allegedly gave to the crew. She may call *** at her convenience and I will be happy to send her a check

I'm sorry to hear about the experience this customer has had. Unfortunately, we do not have a salesperson by that name that works in this office, nor do we take a deposit of $115.00. Please have this customer call me directly at *** so I can gain further information to assist
them

I'm sorry to hear that Ms*** had some damage and items go missing during her relocation. I've checked the job notes and with customer service as well as her salesman and no one has any record of Ms*** calling in with any issues from her move. She can still file a claim for
her damaged items or if she feels the valuation she selected for her move is not adequate enough, I'd be willing to offer her further compensation after she goes through the claims process. To address the total amount paid for this move, we gave Ms*** an estimate of $19,which she electronically signed on October 11th, at 12:56PMThe actual cost of the move was less than the estimate, coming in at $18,712.35. The additional money that was charged for this move, was $2,000, which was for storage. This move was supposed to be picked up on November 1st and delivered in a few days to Maryland, but closing issues on the customers end, pushed out the delivery to the middle of DecemberThe additional money was the charge to loading and unloading her items into our storage vaults as well as the charge for storage itself. Again, I'm sorry some of Ms*** items were damaged, but she can certainly still file a claim Ultimately, if she is still unhappy, I'd be willing to address those concerns at a later date

The check for the additional $was cut and sent to the address we have on file. It should of already been received. I will cancel that check and send another one. Please let me know if you do not receive it in the next couple of days. Sorry for the delay in getting this refund to you

We apologize that some items went missing during the ***'s relocation. Two boxes were delivered to another customer in error and have since been sent via Fand signed for on the 20th of September by the customer. The driver still has the bike and will be delivering it the next
opportunity he hasAgain, we apologize that all of the items were not delivered together, but we are making every effort to get all of the remaining items delivered as soon as possible

This customer was issued a refund even though they did not follow the cancellation policy they electronically signed on in the terms and conditions before we ran her deposit.Below is a summary of the refund transaction. Transaction [redacted] has been successfully ACCEPTED by the system.   Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (115.00) Customer Name:[redacted]

Hello,Their claim that they do not have the salesperson working in the office under that name and that they do not take $115 deposit is absurd. I attach 2 documents as proof. One shows email exchange with the Salesperson ([redacted]) and another shows a contract with his email again + proof that they took my $155 deposit fee. I highlighted corresponding fields in yellow.Once I paid the deposit, they called me and said that [redacted] is no longer with the company because he did not understand their company costs. That is when they started telling me that the cost of my move will be higher that when I made reservation. Every time they called, price went higher and higher. That is why I called them and cancelled - they gave me low-ball quote to lure me in, but never planned to honor it.[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I did call [redacted] and explained to him that with just the few items I had been able to unpack there was considerable damage. I told him it would take me several months before I would be able to unpack everything. He said that would be no problem, I could file a claim several months after the move. I have not received any instructions for filing a claim. The information on insurance coverage indicated that it was hardly worth my time or effort to submit a claim given how little would be covered. I am willing to file a claim if someone can tell me the process and given that Father and Son has stated they would further compensate me if the insurance didn't cover the loss.
Regards,
[redacted]

I'm sorry to hear that we exceeded our estimate and misplaced or damaged a few items during this move.  We estimated that this move would take 10 hours and it ended up taking 12.5 to complete this move.  All of the items did not fit into one truck and we did send the same crew back to...

get the remaining items several days later.  The cost to move the remaining items to CT was $1239 and the customer paid $300 to cover some fuel and expenses.  This customer may file a claim for any missing or damaged items.  She can call our Customer Service Manager at [redacted] to initiate the claims process.  Again, I'm sorry to hear this move did not go as smoothly as expected.

We are sorry to hear that Ms. [redacted] had a less than favorable experience using our moving services.  I am looking into her suggestions and examining areas that we can continue to improve on. On the first move into our storage, the total job was estimated at 10 hours and her household goods...

to occupy 6 storage vaults.  The actual job took 12 hours to complete and we ended up using 9 storage vaults to store her items.  The move out of storage was estimated to 2 trucks, 6 men at 8 hours for a total of $2,898.40.  Due to a mechanical issue and being short a truck, we put all of her items on to one truck.  This job with one truck and 3 men took 13 hours and totaled $2672.20.  I do share the concerns about the length of time it took to load the truck on the move out of storage.  I know it took a little while longer in order to get all of the items to fit on the one truck.  We have already discounted this move and would like to discount it even more to try and make this situation whole with Ms. [redacted].  She may contact me directly at [redacted].

Dear Revdex.com, THANK YOU for helping me resolve this case and get a refund. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. [I have not yet received a call back from the business and therefore can not accept their response.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  1) I paid for my apartment $2,600 for one month of which I was unable to live in as [redacted] stated my belongings would arrive the weekend of February 19, 2016.2) I was forced to sleep on a friend's couch for 1 month. I have medical issues with my spine and now am suffering chronic pain as a result.3) Fathers and Sons issue was NOT only with the dispatch department. The "owner" [redacted] failed to respond to my calls. The sales representative [redacted] failed to respond to the majority of my calls. The two calls that he did answer he LIED and said my belongings were in MD and then lied again and said my truck was broken down in NJ. Is it common business practice to lie to customers? Is that ethical? When my mother got the said owner [redacted] on the phone he lied and said he didn't know anything about my belongings even though I was referred to him personally and had his cell phone number and left numerous messages asking where my belongings were. Is it common practice for the owner of a business to not get back to his customer or have his sales representative [redacted] get back to his customer after many many messages that he received and ignored? 4) I do not believe that Fathers ands Sons had any intention of moving my belongings. When my family arrived to the warehouse there was minimum other belongings. If they had no other customers to ship across the country then why did they take my business? The legally had 21 days to get my stuff to me and provided no shipment date upon my calls asking. 5)I had to pay $6,232.72 which is $2,532.17 over what Fathers and Sons was charging to have my family members rent a [redacted] and drive across the country. My mother had to fly from TX to Boston to deal with [redacted] and ensure I would get my belongings back. 6) Since this company has been sued for "holding household good hostage" by the attorney general's office I would not believe anything they say. How is this company still in business? I should be compensated for the one month's rent $2,600 in which  I had to pay and could not live in my apartment and the additional $2,532.17 I had to cover in extra moving costs. This is a total of $5,132.17.
Regards,
[redacted]

I spoke with the owner, [redacted], this morning. He was very apologetic and offered to refund my deposit. He emailed me to follow up and emailed me a copy of the refund receipt. Thank you for your professionalism, [redacted]. I appreciate the refund as well as the follow up.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[redacted] at Father and Son will not return my calls which is why I contacted Revdex.com to help me have a voice.  Can the Revdex.com have the person at Father and Son that offer to resolve my situation proactively call me at [redacted]
Regards,
[redacted]

We are sorry that we did not meet the delivery needs of this customer.  We try and accommodate specific delivery dates when possible, but always give customer a delivery range.  In this case, the customer electronically singed on December 8, 2016 acknowledging that delivery could be...

between January 7th - January 20th.  Again, we apologize that we could not drop off the goods sooner, but we did deliver in the agreed upon spread.