CJ Restoration & Construction, Inc.

We credited Mr. [redacted] an additional $1000 for the inconvenience he experienced during his move. The transaction details are below:  09/09/2016 12:15:10 PM-KEITH:Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (1,000.00) Customer Name: [redacted] Please let me know if you need anything else. Thank you,

We apologize for the delay in getting the household goods delivered to [redacted], Tennessee.  We try to accommodate all delivery wishes to the best of our abilities and clearly need to do a better job of communicating any delays to our customer.  We are willing to discuss a refund to this...

customer.  They can reach me directly at [redacted].

Absolutely, I will call the customer today.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[My Husband and I were specifically told and it is specified on the contract that the 14 day spread did not apply to us because we were given a specific delivery date.  We did finally after two weeks receive our belongings with only one broken painting from an outfit out of Weston, Florida who stated that they were not affiliated with FATHER & SON.  After all the complaints I saw on the internet, I don't believe they should be advertising Revdex.com accredited.  As soon as our belongings were picked up at our old address, we did not hear one word from F & S again, after many phone calls and emails.  All we have to say is that they will never get anything but a bad rating from us, if asked.  We don't know how they can stay in business.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We apologize that Ms. [redacted] has some broken and damaged items from her relocation.  Although unfortunate, occasionally items may get damaged during a move.  Ms. [redacted] called our office on 12/8 the day of her delivery to express she had damaged items and 2 items that didn't belong to...

her.  She was given the information to file a claim with our claims service on that day. Subsequently, upon receiving this complaint, I called my claims handler and was informed that Ms. [redacted] had never completed filling out the claims information in order to process her claim.  I called Ms. [redacted] and explained this to her and told her that's what was delaying the process.  I also told her to contact me if she experienced any further delays in the process.  The items that were delivered to her by accident, have been picked up and delivered to the rightful owner. We are willing to offer additional compensation for any inconvenience this relocation has caused Ms. [redacted] once the claim process has been completed.

First, I would like to apologize that this move didn't go as smoothly as both parties would have liked.  It is not our intent to under estimate any moves, especially when our salesmen get paid only on the estimate they give not the actual amount of the move. We do this so that our estimators...

will do their best job possible when estimates are given.  Furthermore, when we do onsite visual estimates, we need to make sure all information conveyed is honest and accurate.  Either there was a break down in communication on our part for this move or a poor job was done on this estimate.  Either way, it's not the customers fault, it is ours.  I know that some fees were already waived and some further discounts were applied, but I'm willing to discuss further compensation for this customer seeing they are still displeased with the service they were provided.  They can reach me directly at [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have contacted the number provided based on the business's response and will follow up when I receive a return call.
Regards,
[redacted]

First, Father and Son Moving would like to apologize for any inconveniences this move has caused Ms. [redacted].  We understand that moving is stressful and feel badly that we contributed to any additional stress this has caused.  Ms. [redacted] was originally scheduled to move on June...

30th.  We called and emailed her on June 27th to alert her that we would not be able to service this move on that day, but were unsuccessful in reaching her.  We did speak to her on the 28th to advise her of our unavailability and Ms. [redacted] told us she would find another mover because she needed to be out of her home on the 30th.  On July 1st, we received a call from the realtor of the people who were purchasing Ms. [redacted]’s home.  She asked why we didn’t service the move on the 30th as scheduled, and we stated that we had spoken to Ms. [redacted] on the 28th and she was seeking out another mover.  The realtor asked us if we were able to still service this move and we explained that we could, but not until July 3rd.  Everyone agreed to this new date and we moved Ms. [redacted] to her new home.

First, I would like to first apologize for the lack of customer service we displayed to this customer.  All of the customers calls should have been answered and dealt with in a timely manner.  In regards to the shipment, we had  numerous issues that delayed the departure of...

this shipment to California, none of which were the customers fault.  These issue rest solely on our dispatch team and I have taken steps to remedy that situation to prevent it from happening in the future.  All of the customers money has been refunded and we loaded her belongings onto another truck supplied by her family.  We kept all of our moving blankets on the shipment to ensure her belongings did not get damaged in transit.  Again, I like to apologize to his customer and her family for all of the stress this process caused.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Hello – I need to re-open my complaint as recommended by  [redacted], Data Quality Specialist via LiveChat. It has been so difficult trying to make contact Father & Son about my reimbursement.  I have been calling and emailing the owner [redacted] every single day.  I did finally make contact with [redacted] and received an email on Monday, 5/23 from him saying they would make this right.  I’m now waiting for official documentation of the reimbursement but until then want to keep the complaint open, so please re-open Complaint ID:  [redacted]   Regards,
[redacted]

We apologize that Ms. [redacted] did not receive her belongings as quickly as she would have liked and also for the apparent miscommunication regarding her delivery date.  Her items have been delivered and we did not charge her any additional amounts.

Ms. [redacted] can call [redacted] at ###-###-#### for the claim filing instructions.  Again, sorry for the issues you had with your move.  Please let me know if I can do anything else to assist you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 I responded to you once and called them twice, but I have not received the refund yet.  Thanks.
Regards,
[redacted]