C.J.E. Carpentry & Handyman Unlimited

Complaint: ***
I am rejecting this response because:
I have yet to recieve the gift card as they had stated they would send me and it's been over the amount of time they said it would take to get to me.
Regards,
*** ***

May 18, Revdex.com Whitehorse Hamilton Square Road Building A, Suite Hamilton, NJ RE: *** *** Case * *** To whom it may concern: We are in receipt of your complaint concerning ***
*** frustrations regarding a refund for an easelWe have confirmed the full amount of the easel as well as the shipping has been refunded to the customer As of today, we consider this complaint closed Please do not hesitate to contact me if you have any additional questions Very Truly Yours, *** *** Customer Relations *** *** *** ***

March 2, Revdex.com Whitehorse Hamilton Square Road Building A, Suite Hamilton, NJ RE: *** *** *** *** To whom it may concern: We are in receipt of your complaint concerning *** *** frustrations
with a furniture orderWe managed to order a new bracket from the vendor and refund 100% delivery and assembly costOne of our associates went to their home and installed the new bracket As of today, we consider this complaint closed Please do not hesitate to contact me if you have any additional questions Very Truly Yours, *** *** Customer Relations *** *** *** ***

February 17, Revdex.com Whitehorse Hamilton Square Road Building A, Suite Hamilton, NJ RE: *** * *** Case # *** To whom it may concern: We are in receipt of your complaint
concerning *** *** frustrations regarding a double charge in the Canton, MI storeThe *** was credited the double charge and the customer was sent a $gift card for the inconvenienceThank you for bringing this to our attention As of today, we consider this complaint closed Please do not hesitate to contact me if you have any additional questions Very Truly Yours, *** *** Customer Relations *** *** *** ***

October 18, Revdex.com Whitehorse Hamilton Square Road Building A, Suite Hamilton, NJ RE: *** *** Case # *** To whom it may concern: We are in receipt of your complaint concerning *** *** frustrations
regarding some order issuesTheir local buybuy BABY accommodated the customer's Mother In Law and provided *** with a $gift cardIn an effort to make it right for the customer, we went ahead and accommodated an additional 20% off the customer's dresser order and waived the delivery surchargeThank you for bringing this to our attention and we apologize for the issue As of today, we consider this complaint closed

RE:      Lindsay Stafford   Case# [redacted]   To whom it may concern:   We are in receipt of your complaint concerning Lindsay Stafford's frustrations with a delivery. A replacement package Fedex tracking 659078444267 was delivered on 6/10/16. If...

there are any additional questions or concerns regarding this complaint, please have the customer contact [redacted]r at [redacted]   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,

September 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

frustrations with cancelling an order. Shaina [redacted], eService Center Supervisor, was in touch with the customer to clear up any confusion and to apologize for the errors that occurred.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

Complaint: [redacted]
I am rejecting this response because: While I appreciate the $150 in gift cards, this is still only 25% of the additional amount I had to spend to purchase the same items elsewhere. After my wife spoke with the LTL manager, it was still apparent that they have issues somewhere along the distribution chain as she asked if we wanted the order to be reinstated. This was after we were told none of the items were in stock. We will not use buy buy baby for online orders in the future.
Regards,
[redacted]

August 16, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      Bryan [redacted] Case #[redacted]   To whom it may concern:   We are in receipt of your complaint concerning Bryan [redacted]...

frustrations with receiving a travel system. Replacement order # [redacted] was created on August 4 with FedEx tracking [redacted] which was delivered on August 6 with signature required.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire  Customer Relations [redacted]   [redacted]

July 3, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]    Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning...

[redacted] frustrations with a monitor return. The customer and our eSerbvice Supervisor, Laurie C[redacted] have worked with [redacted] directly to get a replacement. Also, Laurie has sent a $50 gift card to the customer for her experience. The feedback regarding the product has been submitted to our Quality Control department as well. We apologize for any inconvenience this may have caused and thank you for bringing this to our attention.   As of today, we consider this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

July 3, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]    Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning...

Andrew Fields' frustrations regarding order [redacted]. Our eService/LTL manager, Shonda P[redacted] was able to get in touch with [redacted]' wife. Funds were reversed back to the account and confirmed by [redacted] Two gift cards totaling $150 have been sent to the customer. We apologize for any inconvenience this may have caused and thank you for bringing this to our attention.   As of today, we consider this complaint closed.

March 2, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]'s...

frustrations regarding a furniture delivery experience. Our District Customer Service Manager, [redacted], has been in touch with Miss [redacted] and have processed a refund.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

August 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case #[redacted]   To whom it may concern:   We are in receipt of your complaint concerning...

[redacted] frustrations with the purchase of a baby gate purchased online with buybuy BABY. On August 23, 2016, our credit department processed a refund for $73.98 and a receipt was e-mailed to Mr. [redacted] that day.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

December 2, 2015RevDex.com 1262 Whitehorse
Hamilton Square RoadBuilding A, Suite
202 Hamilton, NJ 08690RE:      [redacted] Case #[redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations
regarding a crib order. We...

have been in touch with the customer and were able
to create a new order for the crib order #[redacted].
We have also accommodated the customer with a $75 gift card.As of today, we consider this complaint closed.If you have any questions or need any additional information, please
feel free to contact me directly. Very Truly Yours,  [redacted] Customer Relations [redacted]  [redacted]

Hello, Thank you for addressing the matter. I was unable to get back to the district manager because her location changed often, but I did get her voicemails. I appreciate how responsive the company was with my concern and I received the gift card. I appreciate how the issue was handled and how it was followed through.  Thank you. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
To whom it may concern,Yes, the business did indeed solve the problem we were having. We appreciate them assisting us with it, and were very happy with how accommodating the regional manager was.
Regards,
[redacted]

February 17, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations regarding a refund owed for a highchair. As of February 3, 2017 a replacement merchandise credit in the amount of $326.61 was sent to the customer. Our eService Manager, [redacted] left a voicemail with [redacted] wife, [redacted] with these details. If you have any questions or concerns please reach out to Elaine at ###-###-####. Thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

November 8, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:   [redacted]   Case#[redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with an experience in Downers Grove, buybuy BABY using an eGift card. This interaction does not represent our standards of customer service and we will work to ensure this never happens again. The customer has been in touch with the store manager, Brian, to ensure a resolution is put in place. Thank you for bringing this to our attention and we apologize for the inconvenience.   As of today, we consider this complaint closed.   Thank you