Clair Skin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As the company states, I did apply to my bank to refund the $ However, based on a letter from some company that is not related to my complaint, the bank is reversing it's refund and charging back the $89.31, so the claim, as far as I am concerned is unresolved I paid $for a FREE TRIAlL of Clair Instant Wrinkle SerumPERIOD!! I did not pay for a 30-day supply of anything, nor did I pay for the shipping fees of a 30-day supply of anything I only paid $for a FREE TRIAL It is clearly stated on the Claim website that this is what I was paying for I have no idea why I was charged $ I have not received any 30-day supply of anything Nor do I want it The wrinkle serum did not work and essentially was a waste of money I have no intention of incurring an expense of $for something I didn't buy or receive If the bank reverses the refund, then as far as I am concerned, Clair is still responsible for refunding me the $ I am attaching the letter from [redacted] claiming someone named "Debbie" ordered a 30-day supply of appetite suppressant and my name and debit card were charged for that purchase I don't know anyone named "Debbie", nor did I give anyone permission to purchase [redacted] and use my debit card I live alone, I don't loan my card to anyone, and I don't know anyone named Debbie Attached is letter sent to bank Regards, [redacted]

Company responded via phone as follows: The membership was cancelled and a full refund in the amount of $will be credited It may take up to 3-business days for the refund to appear

Company responded via phone: A refund was issued for $ Confirmation number [redacted]

Even though this transaction was stated in our terms we have went ahead and refunded the customerThe customer previously filed a dispute with the cc company as well and lost because they deemed it was a legitimate purchase as well, but nonetheless we have refunded the customer to satisfy the complaintThey should see the money in 3-business days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.While I appreciate the refund that they say they will give to me, I really have a problem with the fact that I had to submit a complaint to Revdex.com before they offered the refund If they were an ethical, honest business I wouldn't have had to go to a third party to resolve the problem.Thank you so much to Revdex.com for helping resolve this - I appreciate it immensely! Regards, [redacted]

The customer signed up for the trail all the way back in March, we were not contacted by the client until August where at that time we tried to satisfy the customer but she hung up on our call center, who then tried to call her back several timesThe next time we heard from her it was with a bank rep on the phone saying she had disputed the charge, during a dispute we cannot assist because the bank takes overThe dispute has since passed and due to the fact that we are winding down business operations and to close this out faster we went ahead and have refunded the remaining charges

We have reviewed the complaint form filed by [redacted] Our products are offered as part of a traditional online marketing program offer We openly disclose to all consumers the terms and conditions of our program offer All consumers are advised that by accepting the sample that they will be enrolled in a monthly program Secondly, we always refund our customers when they do not want the product or stop the product program Based upon research, we have refunded [redacted] We also provided *** with a Refund Confirmation Email titled "Refunded Order Notification” sent [redacted] in which this is the email address she provided our data system Please see detail below.08/refunded $89.3108/refunded $94.26.08/refunded $94.26.08/refunded $ In closing, we feel that have complied with the terms and conditions of our offer and gave refunded the customer We always put our customers first and we promote good relationships with our customers We are considering that this matter resolved Please advise us if you need any more information or if there is any other corrective action that needs to be taken on our partThank You,Customer Service DepartmentTell us why here

Company responded via phone as follows:The memberships was cancelled and refunds were issued on April 17th in the amounts of $and $

The company responded via phone:The customer ordered a day trial on April 15, After which the consumer agrees to receive a day supplyThe consumer can cancel at anytime The consumer did cancel her with them on May 31, She was refunded $at that time
The consumer has been refunded today the amount of $and the confirmation number is *** The refund can take anywhere from 5-depending on the consumer's financial institution The consumer can return the product to Clair Skin ReturnsSouth Arlington RoadSuite E #312Akron, Ohio

I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business called and said they would refund my money for the 89.31, but that I had to do a dispute with the bankThe bank had never heard of such a thingThis is a nightmare! All I want is my money back that should never have been taken from my accountThis business is a joke!!

Company responded via phone as follwos:The terms and conditions are disclosed on our websiteThe account has been cancelled. We can not refund the consumer 100% per company policy, but we can offer a 50% refund

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Company responded via phone as follows: Membership was canceled A refund was issued on April 18th in the amount of $ A charge of $is not showing in the account

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Company responded via phone:The confirmation number that was given to the consumer is for both refunds amounts Although, the email stated only one refund both amounts will be credited back to the consumer She may call in with an order number to reference her account to confirm the refunds

After reviewing the bank letter advising that they reversed the charge back that the customer filed, we have issued a refund in the amount of $on 8.9.17.Please allow a few days for this to process. Thank you,Customer Service

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A total of six products have been returned The company response to the Revdex.com states a refund would be issued for $ This amount has not been received as of 7/31/I have currently received three creditsMy Beauty and 87.47, Quill beauty so at this time this 1/credit towards productsThank you for your time Also the email that was referenced does not show the amount of $ The email received references transaction number *** and shows a refund amount of $ Please explain.
Regards,
*** ***

Even though ClairSkin is no longer taking new customers *** is a customer from July that we had not heard from until when she called in on 10/where she was issued a 35% refund.We listened to the call it was said that it would satisfy her wantsEven though we are consfused as why she would
say that would suffice then file a complaint, we have went ahead and refunded her in full as of todayPlease tell her to give the refunds 3-business days to show up on her credit card. Thank you

Company responded via phone: The consumer's account will be refunded the full amount of the purchaseShe will have two refunds one in the amount of $and and additional for $ It may take from 5-for the refund to show depending on the consumer's financial institutionThe
confirmation number is ***

Company responded via phone as When the customer signs up for the day trial, they will receive shipments for day supplies until the membership is canceled The consumer's membership is canceled and they will receive no further shipments Their card has been refunded for two
charges in the amount of $and $ The confirmation number is *** and the refunds can take anywhere from 5-days to appear depending on the consumer's financial institiution