Clair Skin

Company respond via phone as follow:Four refunds for a grand total of $have been issued to the consumer for the card number ending in *** on July 22, 2017.All of the refunds show they were succesful:The amount of the refunds and transactions numbers are below: Transaction number *** for a refund amount of $92.42. Transaction number *** for a refund amount of $92.42. Transaction number *** for a refund amount of $87.47. Transaction number *** for a refund amount of $

I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They also have Revive Eye and that is the charge $still on my accountI got another address for them Garnet Ave #San Diego, California
The billing on my checking account show GEP*PALMASSKINThey should credit both.Thanks*** * ***

The business responded via phone as follows: The business indicated that consumer was refunded in full for all charges incurred by consumer.The four refunds are as follows: Business indicated consumer received a refund of $ Business indicated consumer received a refund of
$ Business indicated consumer received a refund of $ Business indicated consumer received a refund of $92.46.Business indicated that these refunds were for consumer's purchase of skin care creams and eye treatment creams

Company responded via phone:The company records show transactions were refunded for a total of $ The consumer has reported she has received of them in the amounts of $92.42, $and $ The fourth refund was in the amount of $and was processed on the same day The company will look into why the refund was not receivedIf there is any issue, the company will contact the consumer

Dear Madam or Sir: We have reviewed the complaint form filedOur products are offered as part of a traditional online marketing program offer. We openly disclose to all consumers the terms and conditions
of our program offer. All consumers are advised that by accepting the sample that they will be enrolled in a monthly program. Secondly, we always refund our customers when they do not want the product or stop the product program. We have refunded in the total amount of $Please allow a few business days for transactions to post. We also provided a Refund Confirmation Email titled "Refunded Order Notification” sent to *** on 7.22.17. In closing, we feel that have complied with the terms and conditions of our offer and gave refunded the customer. We always put our customers first and we promote good relationships with our customers. We are considering that this matter resolved. Please advise us if you need any more information or if there is any other corrective action that needs to be taken on our part.Thank You,Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As the company states, I did apply to my bank to refund the $89.31.  However, based on a letter from some company that is not related to my complaint, the bank is reversing it's refund and charging back the $89.31, so the claim, as far as I am concerned is unresolved.  I paid $4.95 for a FREE TRIAlL of Clair Instant Wrinkle Serum. PERIOD!! I did not pay for a 30-day supply of anything, nor did I pay for the shipping fees of a 30-day supply of anything.  I only paid $4.95 for a FREE TRIAL.  It is clearly stated on the Claim website that this is what I was paying for.  I have no idea why I was charged $89.31.  I have not received any 30-day supply of anything.  Nor do I want it.  The wrinkle serum did not work and essentially was a waste of money.  I have no intention of incurring an expense of $89.31 for something I didn't buy or receive.  If the bank reverses the refund, then as far as I am concerned, Clair is still responsible for refunding me the $89.31.  I am attaching the letter from [redacted] claiming someone named "Debbie" ordered a 30-day supply of appetite suppressant and my name and debit card were charged for that purchase.  I don't know anyone named "Debbie", nor did I give anyone permission to purchase [redacted] and use my debit card.  I live alone, I don't loan my card to anyone, and I don't know anyone named Debbie.  Attached is letter sent to bank.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an email from the company stating that they submitted a refund for $94.26, which I understand may take a few days to show up on my credit card.  I have not received any email which indicates the other refund of $92.42 being submitted.  Neither refund has yet to post on this account.  Although the company seems to be trying to resolve the issue, since the Revdex.com's involvement, I can't consider this resolved until both refunds have actually been processed and received.    Thank you for your assistance.
Regards,
[redacted]

The customer signed up for the trail all the way back in March, we were not contacted by the client until August where at that time we tried to satisfy the customer but she hung up on our call center, who then tried to call her back several times. The next time we heard from her it was with a bank...

rep on the phone saying she had disputed the charge, during a dispute we cannot assist because the bank takes over. The dispute has since passed and due to the fact that we are winding down business operations and to close this out faster we went ahead and have refunded the remaining charges.

Company responded via phone: A refund was issued for $89.31.  Confirmation number [redacted].

Even though this transaction was stated in our terms we have went ahead and refunded the customer. The customer previously filed a dispute with the cc company as well and lost because they deemed it was a legitimate purchase as well, but nonetheless...

we have refunded the customer to satisfy the complaint. They should see the money in 3-5 business days.

Company responded via phone as follows: The consumer has filed a dispute with her  credit card.  Once a dispute is filed, the company can not issue an type of refund.  Company records  show a charge back in the amount of $89.31.  Consumer's account was cancelled on June...

12, 2017

Consumer left a voicemail : Complaint is resolved satisfactory.  Thank you to the Revdex.com for your help!

We have reviewed the complaint form filed by [redacted]. Our products are offered as part of a traditional online marketing program offer.  We openly disclose to all consumers the terms and conditions of our program offer.  All consumers are advised that by accepting the sample that...

they will be enrolled in a monthly program.  Secondly, we always refund our customers when they do not want the product or stop the product program.  Based upon research, we have refunded [redacted] . We also provided [redacted] with a Refund Confirmation Email titled "Refunded Order Notification” sent [redacted] in which this is the email address she provided our data system.  Please see detail below.08/31 refunded $89.3108/31 refunded  $94.26.08/31 refunded  $94.26.08/31 refunded  $94.26.               In closing, we feel that have complied with the terms and conditions of our offer and gave refunded the customer.  We always put our customers first and we promote good relationships with our customers.  We are considering that this matter resolved.  Please advise us if you need any more information or if there is any other corrective action that needs to be taken on our part. Thank You,Customer Service DepartmentTell us why here...

The customer signed up for the trail all the way back in March, we were not contacted by the client until August where at that time we tried to satisfy the customer but she hung up on our call center, who then tried to call her back several times. The next time we heard from her it was with a bank rep on the phone saying she had disputed the charge, during a dispute we cannot assist because the bank takes over. The dispute has since passed and due to the fact that we are winding down business operations and to close this out faster we went ahead and have refunded the remaining charges.

Company responded via phone as follows:Consumer will need to contact her bank.  A chargeback was attempted in the amount of $89.31 but was refused because of a dispute on the credit card.

Company responded via phone as follows: The membership was cancelled and a full refund in the amount of $89.31 will be credited.  It may take up to 3-7 business days for the refund to appear.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.While I appreciate the refund that they say they will give to me, I really have a problem with the fact that I had to submit a complaint to Revdex.com before they offered the refund.  If they were an ethical, honest business I wouldn't have had to go to a third party to resolve the problem.Thank you so much to Revdex.com for helping resolve this - I appreciate it immensely!
Regards,
[redacted]

Consumer responded via phone: Complaint is resolved.  She will notify the Revdex.com if she does not receive the refund amount.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]