Clark Bruce State Farm Insurance

We are in receipt of the complaint sent to your office by [redacted], dated June 10, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility. [redacted] brought his vehicle to our facility for a state inspection, the vehicle failed. [redacted]...

was given an estimate of the repairs needed, he declined the repairs. [redacted] returned to our facility 35 days after the vehicle failed and just handed us receipts and expected stickers without even looking at the vehicle to see if work was performed. [redacted] was going in and out of the shop area to see why we had re inspect the car and also advising us how we should to do our job. [redacted] stated this was not necessary and other shops he goes to do not re inspect the vehicle all over again and charge him. [redacted] gave the mechanic a hard time about the re inspection. So when it came time to pay he said he was not paying for it and the receipts was all we needed. [redacted] stated the re inspection was unnecessary and were just giving him a hard time. We  tried to explain the inspection process to [redacted], but he still insisted we were wrong. At that time [redacted]  was given  his keys and advised we do not do bustiness like this, we advised [redacted] that he should go to the place where he gets free re inspections done. I told him we did everything right by the state rules of inspection process.   We find no wrong doing on behalf of Pep Boys, we did everything right according to the state rules. [redacted] also has requested to speak to the District Manager. The District Manager has left several messages for [redacted] to return his call. [redacted] can contact the District Manager Kevin C[redacted]  at ###-###-#### We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I will wait while they continue to investigate and I look forward to their response no later than July 3rd.
Regards,
[redacted]

[redacted], We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility. [redacted] came to our facility for an oil change and tire rotation. We rendered those services. [redacted] left...

only to return stating his A/C was not running like it was before he came in to us. We offered to do a free A/C check, but [redacted] declined. Pep Boys performed an oil change and tire rotation, which neither of these services have anything to do with the A/C. Robin S[redacted] Customer Experience Supervisor

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]
We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted] returned to our [redacted] location,her concerns were addressed. We apologize and will address the...

team at our [redacted].
We apologize as well as thank [redacted] for allowing up the opportunity to address her concerns,
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]

Dear Ms [redacted],
We are in receipt of the complaint sent to your office by [redacted], We apologize for any inconvenience Mr. [redacted] may have experienced at our facility.
The service manager contacted Mr. [redacted] and apologized for the misinformation he was given The manager explained that...

the tire would definitely be covered under the Road Hazard Warranty. Mr. [redacted] explained that he already had the tire repaired and that he wanted a refund on the warranty.
The manager advised Mr. [redacted] to return and he would refund him the warranty, and still warranty the tires in the future.
We again apologize as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns.
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.[redacted] was contacted and provided an amicable resolution.We again apologize as well as thank [redacted] for allowing us the opportunity to address...

his concerns.Robin S[redacted]

We are in receipt of the complaint sent to your office by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] was refunded on January 8, 2018 reference number [redacted]. We again apologize for this delay. Robin S[redacted]Customer Experience...

Supervisor

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated April 22, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted] was contacted and a refund will be issued.
We again apologize as well as thank [redacted]...

for allowing us the opportunity to address her concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted]
We are in receipt of the complaint sent to your office by [redacted] dated August 3, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted] case is being handled by our claims department. Any communication on this claim must go...

directly through Brenda B**. All decisions made by our claims department are final.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted], dated April 18, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted] came in for a State inspection, she needed tires and we recommended brakes. [redacted]...

[redacted] paid and left our facility. [redacted] called stating she had a knocking noise while driving, we advised her to return with her vehicle and found one wheel not positioned properly on the hub, we checked and torqued all four wheels.
Marc the Service manager spoke to [redacted] and explained what had happen, he wanted to make sure [redacted] was happy before she left and offered to do the brake service that she needed free, hoping to keep her as a customer.
Marc than left for vacation when [redacted] filed the complaint concerning the emergency brake and that she did not want to speak to anyone at the store. The Service manager would like to resolve this with [redacted] and if that includes giving a refund he will provide that to [redacted]. We ask that [redacted] contact Marc so they can come to an amicable resolution.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility and to your office for the delay in our response. We ask that [redacted] return for a tire replaced at no charge. We again...

apologize as well as thank [redacted] for allowing us the opportunity to address his concerns. Robin S[redacted] Customer Experience Supervisor

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are in receipt of the rebuttal sent to your office by [redacted]. We again apologize for the delay. We spoke to the manager today and he has advised that he now has a new Master Technician and would for [redacted] to return for the service needed. We ask that [redacted] contact the store and speak to GT to set up an appointment.   Regards, Robin S[redacted]Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted]  may have experienced at our facility and to your office for the delay in our response.sold.We apologize for the delay in processing the refund and have requested...

a check be sent to [redacted]. We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.Robin S[redacted]Customer Experience Supervisor

We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility. [redacted] returned, and had the tires replaced. We again apologize as well as thank [redacted] for allowing us the opportunity to...

address his concerns. Robin S. Customer Experience Supervisor

We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experience at our facility. [redacted] has been contacted, we are waiting for [redacted] to return the call. Once the Area Director makes contact, we hope to resolve [redacted]...

[redacted]’s concerns. We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.   Robin S[redacted] Customer Experience Supervisor

We are in receipt of the complaint sent to your office by [redacted]. After some research we found that this is not a Pep Boys rebate but a manufacture rebate. We would like to offer [redacted] a $10.00 Pep Boys gift Card to replace the rebate. Please advise if this is accepted. We again...

apologize as well as thank [redacted] for allowing us the opportunity to address her concerns. Robin S[redacted] Customer Experience Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the store I visited was [redacted] patchogue ny and I still did not receive my money or an apology from the store manager dominick who runs the parts department
Regards,
[redacted]