Clark Bruce State Farm Insurance

Dear [redacted],We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility and to your office for the delay in our response.sold.[redacted] brought his vehicle in and requested we install the tires that he...

also had purchased at another facility. After the tires were installed [redacted] said his rims were all scratched. After further investigation, we found no evidence that this damage was done by installing the tires. This damage on the wheels is due to the everyday driving. Pep Boys has denied any responsibility to the damaged rims.We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.Robin S[redacted]Customer Experience Supervisor

[redacted] <[redacted]@[redacted].com>2:01 PM (21 hours ago)to me My complaint has been resolved.  Thank you. [redacted]@[redacted].com

Dear [redacted],We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted]  may have experienced at our facility.The manager did address [redacted]’s concerns. If [redacted] is not satisfied with the resolution provided, we ask that she...

call the store and speak to the service manager.We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.Robin S[redacted]Customer Experience Supervisor

Dear [redacted],   We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.   [redacted] was contacted, we do not feel we are responsible for the issues with [redacted]’s vehicle. We set up...

an appointment at the dealership to inspect the vehicle. The dealership needed to do further repairs to validate the cause, but it looked to the dealer that the vehicle was clogged with slug over time.   We have denied any repairs or refunds and [redacted] advised that he would be getting a lawyer involved.   We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.   Robin S[redacted]   Customer Experience Supervisor

Dear [redacted],   We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.   To further assist [redacted], we will need the Pep Boys location [redacted] visited. Once we receive this...

information, we  can begin our resolution process.   We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.   Robin S[redacted]   Customer Experience Supervisor

We are in receipt of the complaint sent to your office by **. [redacted]  dated June 12,  2015. We apologize for any...

inconvenience [redacted] may have experienced at our facility. [redacted] was contacted and offered the requested refund. We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

Dear Ms. [redacted],   We are in receipt of complaint submitted to your office by Mr. [redacted] We apologize for any inconvenience Mr. [redacted] may have experienced at our facility.   The manager called and left a message for Mr. [redacted], he would like to provide a resolution. We ask...

that Mr. [redacted] contact the store and speak to the manager.   We again apologize as well as thank Mr.[redacted] for allowing us the opportunity to address his concerns.   Regards,       Robin S[redacted]  Customer Engagement Coordinator  Pep Boys Auto Plus

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.
To further assist [redacted] with his concerns, we will need the store location he visited.
Once we receive this...

information ,we will than begin our resolution process.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] on April 29, 2015.We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted] came to our Roswell location on April 9, 2015 with a non functional a/c system in his...

1999 [redacted] requested to have the vehicle inspected for needed service(s) and/or repair.
[redacted] was advised of the cost for initial evaluation ($29.99 plus cost for Freon) and agreed to have leak evaluation performed to diagnose the source of problem concerning the faulty a/c system. [redacted] was advised as to the additional cost of the Freon and authorized the service technician to continue forward with the evaluation. When the Freon level was corrected, the a/c compressor was tested by leak detection and was found to be faulty (leaking) and needing to be replaced. [redacted] was given an estimated cost of repair and declined any service at that time.
Almost three weeks later the [redacted] returned in search of a refund for the evaluation fee and cost of the Freon. [redacted] stated that he had taken the vehicle to an independent mechanic that had "simply refilled the Freon and now he had cold air again.". An explanation was given to [redacted] that the compressor does work, as long as there is Freon in the system, and that when the Freon leaks out through the compressor, he will not have cold air anymore. [redacted] stated he still wanted a refund , but was informed by the Customer Service Manager that he would not be able to issue a refund at that time. [redacted] was advised to contact Service Manager Allan L[redacted] regarding any refund that may be available. After contacting Allan, [redacted] came to the store to discuss with Allan about the service performed and a possible refund. As Allan explained to [redacted] as I had regarding the continued loss of Freon affecting the a/c system performance,
[redacted] became belligerent and began making statements that Customer Service Manager. understood his complaint and that he should be issued a full refund and that the diagnosis had been wrong from the start.
[redacted] was advised that these statements were made based upon the false information presented to Customer Service Manager at the time of initial complaint and that after reviewing all of the information, we did nothing wrong.
[redacted] was offered a refund if only he would allow us to measure the pressures concerning the compressor, so that we could verify that there was an actual charge left in the system. [redacted] immediately left without allowing a 2nd evaluation (at no charge) to be done on the a/c system.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

We are in receipt of the complaint sent to your office by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our facility. The manager will reach out today to Ms. [redacted] and offer a refund. We again apologize as well as thank Ms. [redacted] for allowing us the...

opportunity to address her concerns.  Robin S[redacted]Customer Care Specialist

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted], dated May 20, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted]'s concerns are being addressed by our claims department.
We again apologize as well as thank...

[redacted] for allowing us the opportunity to address his concerns.
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Excuse me Revdex.com but this case had to be held also by the Philadelphia Municipal Court per direction of Kevin, another pep boys representative that backed up on the complaint with the company and was supposed to solve the issue that they made the best part of the Pepboys email are the same poor arguments that of course they cannot prove. It's nice to hear that Mr. W[redacted] is speaking for PepBoys has no idea what the case is about.   Case # [redacted]   Thank you all and we'll see you in court. [redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] .We apologize for any inconvenience [redacted] may have experienced at our facility.
Today June 19, 2015 [redacted] has his vehicle back at our shop. He has received a refund for the brake service rendered and...

is now having struts replaced. [redacted] is satisfied with our resolution.
We apologize as well as thank [redacted] for allowing up the opportunity to address his concerns,

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue

Dear Ms. [redacted],
We are in receipt of the complaint sent to your office by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our facility.
Ms. [redacted] was contacted and offered a refund for $25.00.
We apologize as well as thank Ms. [redacted] for allowing up the...

opportunity to address her concerns


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I have not received any calls from the business manager. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] We are in receipt of the rebuttal sent to your office by [redacted]. We apologize that [redacted] has not been contacted nor could she get in touch with Trina.We have contacted the manager of the claims department, who will be reaching out to [redacted] to provide payment.We again apologize and thank [redacted] for her patience. Robin S[redacted]Customer Experience Supervisor

RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].Inboxx [redacted] <[redacted].com>Jun 13 (2 days ago)to me The business and I have resolved the issues.Thanks.[redacted]

Dear [redacted],We are...

in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted]  may have experienced at our facility and to your office for the delay in our response.[redacted] was contacted by the manager who requested she return for exchange of the brake pads. [redacted] advised that when she has the time she will return.We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.Robin S[redacted]Customer Experience Supervisor

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated May 28, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted] returned to our facility where we did prorate the tires according to the mileage he...

stated, and also discounted the alignment for him. [redacted] was satisfied with this resolution.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa [redacted]