Clark Stones

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We regret that Ms [redacted] has not accepted our explanationWe have addressed this issue with her, including a letter dated December 13, A copy of the policy has been provided to herThe nonforfeiture option of extended term insurance is contractual and does not require owner consent to take effectThe policy contract states: If a premium is not paid by the end of its grace period, the policy will lapse as of the premium due date If the policy has a net cash value when it lapses, you may surrender it for its cash or you may continue it as extended insuranceThe net cash value, which is the value remaining after the loan is repaid from the cash value, plus any divided value, will be used as a net single premium to buy extended insurance Extended term insurance is a level amount of term life insurance that begins on the date of lapseIt continues in force for a limited timeIt is payable if the insured dies before the time runs out Ms [redacted] has the option of keeping the term coverage until it ceases on November 29, 2026, or surrendering the policy for the cash surrender valueThis amount decreases over time

Mr [redacted] surrender form was not sent to the Home Office for processingWe have apologized to Mr [redacted] for the oversight and are mailing him a check today by express mail

[redacted] had a policy issued in 1964, which he surrendered in He also had a universal life policy issued in [redacted] was paying $for this policy, which was not enough to cover the insurance costs Grace period notices were mailed advising the amount needed to continue the coverage, but the policy lapsed in February for nonpayment of the due premium [redacted] owned a Protection Life policy on her father, [redacted] , issued in November At issue, [redacted] agreed to extra charges included in the cost of insurance due to her father’s medical issues However, payments were sporadic, and the policy lapsed in September when the minimum amount required to continue the coverage was not received Grace period notices were mailed advising the amount needed to continue the coverage, but no payment was received since June We were in the process of considering the reinstatement, which requires an interview with [redacted] At that point, [redacted] withdrew the request, and the payment is being returned to herThe policy is not in benefit and does not provide coverage Neither of these policies would have expired at [redacted] ' age

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below IN this it is clear it says you which is the policy holder not the company and had I know money was left I would have surrendered it but now there is only $Cash value because the company decided to make it term life not me the policy holder [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[redacted] was owner of two policies on her fatherAs mentioned in the first response, both policies lapsed for nonpayment of premiumsAll premiums paid into these policies were used to provide coverage In the follow up complaint, [redacted] refers to a policy issued in That policy was surrendered by [redacted] in Another policy issued in was surrendered in

Because I was not notified of this loan untill after signing papers to take on my policyI was never notified that my insurance had lapsed and that it was set to a term life policy

Since business last responded consumer called Indianapolis office and asked what is needed to cancel a policy, they said you need to call the representative to and and the representative will submit a written form of cancellation for you.Per consumer, "I know that's what I did and the representative at the time remembers me doing that, his name is Everet F*I told Mary *** to call him I have his cell phone number, and she goes I'll call him well obviously she didn'tI told the lady you are saying if I would have died premium would have gotten paid lets go back months and you pay me that back it went from $to $whatever it was ridiculous when I found out, if they want to pay me months of high premium, so they said one month of the high premiumI would be satisfied if they would just give me back of when it went to the high premium, roughly about or months."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The Lafayette Life Company regrets [redacted] did not accept the policy offered her for life insuranceThe representative spoke with her about the limited death benefit provision, but [redacted] will return the policy for a refund of the premiums paid The policy will be voided

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] I HAVE NO CLUE ABOUT THIS RESPONSE CENTER AND WHEN I QUIT SMOKING I REPORTED IT TO MY REP AT THAT TIME (MRM***)HE SAID THAT WILL BE GOOD INFO TO PUT IN HIS CLOUDTHEN BEFORE IT WAS ONE YEAR I CALLED HIM AND FOUND OUT THAT HE WAS NO LONGER WITH THE COMPANY AND HE WOULD GET AHOLD OF SOMEONE TO CALL METHIS JUST KEEPS CONFIRMING TO ME THAT THIS COMPANY HAS GONE TOTALLY DOWN HIL BECAUSE THEY CAN'T EVEN KEEP THEIR AGENTS LONG ENOUGH TO EVEN SERVICE THEIR CUSTOMERSI STILL DO NOT UNDERSTAND THE MEDICAL CONDITION THAT THEY ARE CLAIMING!!! I HAVE THE SAME HEALTH THAT I DID WHEN I GOT THIS POLICYI'M JUST OLDER AND A LITTLE SLOWERTHERE IS NO WAY THAT I CAN ACCEPT THEIR RESPONSEI HAVE ALWAYS BEEN UP FRONT WITH ANYTHING AND ALWAYS TRUTHFULI HAVE DONE WHAT I WAS ALWAYS TOLD THAT WAS REQUIRED OF ME TO GET THE NONSMOKING RATE AND FEEL THAT THEY ARE DOING THIS JUST TO GET MORE MONEY FROM MEI DID NOT SERVE MY COUNTRY IN THE MARINES TO HAVE AN AMERICAN COMPANY TURN THEIR BACK ON ME AND TREAT ME LIKE THIS, SO I SAY NO WAY TO THEIR RESPONSE AND I WILL NOT GIVE UP AND GO AWAYI FEEL THAT THEY HAVE IN NO WAY KEPT UP WITH THEIR END OF THIS POLICY OR I WOULD HAVE HAD AN AGENT MORE THAN FOR ONE MEETINGTHIS IS JUST ANOTHER EXAMPLE OF CORPORATE GREED AS FAR AS I'M CONCERNEDI HAVE FULFILLED MY RESONSIBILITY IN THIS MATTER AND SHOULD BE MADE WHOLE AS A NONSMOKER AS OF OCTOR BE REIMBURSED AL THE PREMIUMS THAT I HAVE PAID IN SINCE THEY WON'T LIVE UP TO THEIR SIDETHANK YOU [redacted] IN MY LAST REPLY ON 12-11-I FORGOT TO PUT IN THAT I WILL TAKE ANY MEDICAL TESTS THAT THE COMPANY WOULD WANT ME TO TAKE, BE IT BLOOD, XRAY, ULTRA SOUND, EEG, EKG, STRESS TESTS, OR WHATEVER TESTS THEY FEEL WOULD BE NECASSARYALL THEY HAVE TO DO IS SET IT UP AND TELL ME WHEN AND WHERESO IF YOU COULD PASS THIS ALONG FOR ME I WOULD BE VERY THANKFULTHANK YOU [redacted]

[redacted] requested documentation showing where her Dad ( [redacted] ) canceled and renewed the policies [redacted] did not submit a request to cancel the policies; the premiums simply were not paidAs outlined in the policy contract, when the premium is not paid, the policy will end when the cash value is less than the monthly chargeBoth policies automatically canceled at the end of the grace period when the due premiums were not paid [redacted] began the reinstatement process for one of the policiesHowever, when advised we would need to interview [redacted] , she withdrew her requestAs such, we do not have any documentation of [redacted] renewing his policies

There representative was told to cancel the policyWhich he says he did, Mary *** said because he no longer worked there he was not a credible source to make a statement, this is just an excuse not to make good on the full refundFurthermore she stated that had I died they would have paid out benefits, this could not have been done, had I died, no one would have known to contact them for premiums, because as far as we all knew the policy was cancelled

We apologize if it was not communicated to [redacted] that any quote provided for the rating change was based upon approval of the policy change request by our underwritersOnly underwriters can determine the rating a client’s current health qualifies for and approve a rating adjustmentUnfortunately, [redacted] ’s current health does not qualify the policy for a rating adjustment

We regret [redacted] ’ concern about mailings she received She has been contacted by one of our representatives requesting she send us a copy of one of the mailings to review Once we receive the copy, we will address the issue with [redacted]

We would like to apologize to [redacted] for the difficulty she experienced when she requested to withdraw funds from the annuity for her daughterThe funds were wired to her bank on January 20, 2016, as requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I just want what I was always told that I would get if I quit smokingThey just want my money even tho I have done what they said I had to do to get the lower rate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer Ithey reviewed appear belowThey sent me the letter and yes I received the letter but I am not serenading the money to the company because I have not received any notice from them since yeah they sent me the statements with the letter but I have not received any prior to the letter they sent me and they also never notified me of my policy being changed to term life policyhad I been notified of this fact I would have cashed out the policy and no longer done buisness with theTo my understanding when I called to cancel the policy in and I had thought that the money had went to pay the loan and cover what the company was owed I had no idea that there was money still left for this company to turn into term life and I would think they should have had my consent to make the policy terms lifeand I have not received any letter from the company to notify of a term life policyI had received a letter telling me that the company was holding a meeting so I called because to my knowledge I had no longer had life insurance threw them so I called and that was when I was informed of there being a term life policy for me [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We extend our condolences to [redacted] for her lossWe are committed to protecting our policyholder’s confidential information and only share information with persons entitled to receive itTherefore, when a policyholder dies, we cannot share the information with anyone except the named beneficiary

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]