Classic Monument Co Inc

I recommend anyone that needs memorial work done to strongly choose Classic Monument Company!!! This company provided service to me that is beyond words This has been a very positive experience for me as this was a first time purchase for my familyThe sales manger was sensitive and was a true gentlemen through the whole process I would highly recommend this company for their immense patience, understanding and level of professionalism Thank you again Classic Monument Company!!!!

I purchased a headstone for my mother and have been speaking with ***A family member visited her but the headstone still does not have neither my mother nor my photo that I sentEach time I call I'm given promises they will be added to the headstoneMother - *** *** ***

On 04-14-I paid this company for a monument for my husband The cost was $ In August they told me the monument was installed and they needed the final payment I sent them the final payment and went to my husband's grave and noticed the picture I requested was not on the monument I called him about this and he said he was unaware of this as he had not seen the monument He said he would have it installed It is now 09-22-and the picture is not on the monument I have called many times and he keeps giving me excuses

I was very pleased with every aspect of my dealings with Classic Monument Company*** was very easy to work with and very compassionate Thanks so much- *** *** 

At the recommendation of the Cemetery, I contacted Classic Monument in September, to inscribe my mother's date of birth and death on an existing headstone According to my conversation with their representative, Erich Press, and per contract I remitted one-half of the amount due upon receipt of the contract and was to pay the balance when notified of "final engraving" Classic Monument cashed my check on October 5, I have contacted the company several times to get a date of completion with no result I did get a return call this week and they are asking for full payment before proceeding as they have had bad experiences with other customers in

The ceramic photo got dropped and broken on Sept20th. We reordered the picture that day, it came in today, Thursday, Sept28th. We installed the picture on the monument this afternoon. Everything is completedErich will contact the family today

I ordered a monument for my mother September was told at time the turn time would be a total of weeks and down prior to the holidaysMy deposit was $
There has been no communication from the business unless I contact themI asked that I be updated on the progress and ETA, it's not been months since I've heard from Eric Press on the status of my order
It's now been over months since I placed my order

I contracted with Classic Monument in August for the stone, lettering, photo, and vases for my mother's grave site I have had to contact Classic on a regular basis to get the work done At this time, the vases and photo are not at the stone and I am going to check since Classic did tell me that they had finally engraved the lettering on the stone It is now the holidays and almost months since they were paid to do this work

I placed an order for a headstone but did not get the headstone I paid forWhen I placed the order I explained that I wanted the headstone to be identical to one on the show room floor with bronze scrolls and roses on itThe only change I wanted was to replace the roses with praying handsI paid for the monument in full and received a phone call on 9/5/stating that the monument had been placedI went to the grave site with my family later that day and realized that the headstone was not correct, it was missing the bronze scrollsI went to the business on 9/6/and spoke with *** *** *** had initially took my order and my payments for the headstoneHe told me that he understood the problem and did not do it intentionallyHe never indicated that the issue would be correctedIn the beginning I did receive a paper to confirm that the names and dates were correct and I confirmed that they were but the paper never indicated the type of or accents that would be on the m

This is regarding a pre- need arrangement paid in full for lettering to be added to existing headstonePaid in full August My Father died Nov28, The added lettering was not done until May 23, It took months despite me calling and being told by Eriich Press It was to be done this week, then next week, then this month, then next monthMy father was buried across the street from Classic Monument Comany, Incat Calvary CemeteryI have not seen it as of yetErich Press did tell me he would text a picture of it and sent it to meHe also told me that he no longer had any excuses for the company's taking mos to perform work on an already existing headstone located within walking distance of the store front on WFlorissant

On August 30, 2017, I met with *** *** and hired Classic Monument Company to make my daughter’s head stoneOn that day I made a payment of $1,which is half the total costWe were promised it would be completed in NovemberIt is currently the end of March and we don’t know if it is done and the manager is asking me to pay the other halfWe do not trust the company anymore because it took much longer than what we were promised
When we initially met I was told I would receive proof of picture and head stone for approval in two weeksOctober came and I had not heard or received anything so we contacted ***He stated that it had been sent but that he would send it againHe also stated that we would be happy with the photoI received the information in the mail on October 15, 2017, and was very dissatisfied with the way they edited the photo (submitted to Revdex.com)I called *** and explained that I was not happy with the way the photo was editedI did not hear anyth

I would rate Classic Monument Company at the TOP!!!! *** was very professional, kind, & caring I would highly recommend them to anyone who has a need for high quality cemetery / monument work Thank you again!

Initial Business Response /* (1000, 5, 2015/12/22) */
Contact Name and Title: *** W***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
There was an issue because the original photo the customer brought us to make the ceramic photo from was of poor qualityWe got the
second photo from the customer and had the ceramic photo made from thatThe ceramic photo was installed Saturday, Decon the grave markerI called the customer to inform her all of the work was completedShe thanked me
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The picture that was brought for the headstone was when I ordered the headstone in aprilWhen I gave them the picture he looked at it and said ok The company waited till the headstone was placed in october and then stated that the headstone was placed without a picture because of poor qualityAnd asked for a new picture I immediately brought a new picture october 5,The man stated we will rush it since u been waiting so long I mean it will be done right but on a rushed order I waited over a month stopped in nov 10th to check on it because wanted it placed prior to my mothers bday the man stated it will be done in a couple of weeks.heard back from noone ! Until after complaint made I didnt receive any calls that it was gonna be placed but I received a call from the company stating it was done today saturday 12-19-and that he will be replying to the Revdex.com letter!

There are two orders here. The original order dated August is for inscribing the death date for Francis Evola and a ceramic picture with a bronze ring around the pictureThe death date was completed Octand the picture arrived on OctalsoUnfortunately the picture came in from our
supplier with the wrong bronze ring. We reordered the ring that week and talked to our supplier yesterday about the ETA for the correct ringThey told us they are shipping it NovWe will have it either Friday or Monday of next week. The contract for the two vases was written SeptWe will install the vases when we install the picture early next week (week of Dec4). I am sorry for the delay in the picture installation as our supplier made the mistake on that. The original order is 1/months old and the vase order is 1/months old and not the five months the customer complains about. We will get the vases and picture installed when the picture ring arrives. Again, we are sorry about the delays but the bronze ring error was out of our control

I APPROACHED CLASSIC MONUMENT IN LATE MARCH TO OBTAIN A COMPANION LAWN MARKER MONUMENT FOR MY DAD WHO PASSED IN MARCH THE INITIAL INTERACTION WAS PROFESSIONAL ENOUGH, I PUT DOWN A 50% DEPOSIT SO THE STONE WOULD BE ORDERED AND THE PROOF WOULD BE FINALIZED BEFORE THE STONE WAS DELIVERED TO C.M ERICH TOLD ME (VERBALLY) THAT THERE WOULD BE NO PROBLEM HAVING THE MARKER INSTALLED IN MAY (MY DAD'S BDAY IS IN MAY) OR AT THE VERY LATEST, THE FIRST WEEK OF JUNE AFTER IT BECAME APPARENT THEY WERE DRAGGING THEIR FEET, I DECIDED TO PAY THE REMAINING 50% HOPING TO SPEED THINGS UP THEY CONTINUED TO AVOID COMMUNICATING AND WOULD SUBMIT PROOFS THAT THEY KNEW WERE ERRONEOUS, TO STALL FOR TIME I WENT BACK AND FORTH CORRECTING PROOFS THAT THEY WOULD JUST CONJURE UP FINALLY, AFTER THREATENING TO CONTACT THE MO ATTY GEN OFFICE (WHICH I STILL WILL DO) AND A FRIEND AT CH TO RUN A CONSUMER COMPLAINT STORY (WHICH I WILL STILL DO); THEY FINALLY LAID THE STONE ON MONDAY, JULY 3RD SO THEY

Classic Monument Company....GREAT JOB! I gave you my personal drawing with the Inscription that I wanted to be placed on our Family Cemetery Memorial and I was extremely pleased with the results Thank you, *** for your professionalism and time spent with me to ensure the finished monument was beautiful and "just what I wanted" Since I am a Satisfied Customer, I would highly recommend Classic Monument Company to others

Complaint: [redacted]
I am rejecting this response because:  He had the pictures. It was the obituary from my mother's funeral. I handed it to him when I gave him the check. My daughter is going to send the photos to the business again in the hopes that they will complete the work. This has been going on for more than a year.
Sincerely,
[redacted]

This order is from April 2016.  We have waited for the two photos to be provided to us by the customer. We received one photo from the customer this Spring and mailed her a proof (July 12, 2017) of what the laser etching will look like on the monument.  We have not received any reply...

to that proof mailed to her July 12.  The customer needs to provide us with the photo of herself so I can prepare a proof showing both laser etching portraits. We cannot finish our job if the customer does not give us the two portraits. Since we have waited such a long time for the portraits, we installed the marker without the etchings.  When the customer provides us with the portraits we will be able to complete our job.  We will remove the marker from the cemetery, complete the etchings, andreturn the marker to the gravesite.

One of our last correspondence with the customer was Jan. 25, 2016 when she gave us approval on the "etching layout" that is a portrait on the marker.  We had instructed the customer "that the marker would need to be paid in full before the installation is completed and that...

as long as the ground isn't frozen that it should be installed 2-3 weeks after final payment is made".  The customer replied that day, "That's not a problem at all. please contact me for payment when completed and it will be delivered".   We e-mailed the customer April 18, 2016 with a photo of the completed monument and an invoice for the final payment.  The original cost of the monument is $1443.72 and with a $600.00 down payment, the balance is $843.72.  As soon as the final payment is made we will install the marker in the cemetery.  Unfortunately, the weather this winter was sketchy with the snow and frozen ground to do many installations.  It is best to wait for warmer weather and now that the conditions are good, the customer does not want to pay the final balance.

Mrs. [redacted] signed a contract in the amount of $255.00 with Classic Monument to do the engraving on the stone of [redacted].  She gave us a check in the amount of $127.50.  Our policy is to only do service work and inscription (lettering) work after the full amount of the contract...

has been paid (AS NOTED HALF WAY DOWN THE CONTRACT "The balance is required to be paid before the monument is installed in the cemetery").  Nowhere on the contract does it say the customer is allowed to pay half down and then pay the balance after the work is completed, as the customer states.We are going to make an exception to our policy and complete the work tomorrow, December 16, 2016.  I hope Mrs. [redacted] is going to pay the final balance after we complete the work tomorrow, as she stated in her comments.   We changed our policy a few years ago because people do not pay for the work we do once it is completed in the cemetery.