Classic Monument Co Inc

One of our last correspondence with the customer was Jan. 25, 2016 when she gave us approval on the "etching layout" that is a portrait on the marker.  We had instructed the customer "that the marker would need to be paid in full before the installation is completed and that...

as long as the ground isn't frozen that it should be installed 2-3 weeks after final payment is made".  The customer replied that day, "That's not a problem at all. please contact me for payment when completed and it will be delivered".   We e-mailed the customer April 18, 2016 with a photo of the completed monument and an invoice for the final payment.  The original cost of the monument is $1443.72 and with a $600.00 down payment, the balance is $843.72.  As soon as the final payment is made we will install the marker in the cemetery.  Unfortunately, the weather this winter was sketchy with the snow and frozen ground to do many installations.  It is best to wait for warmer weather and now that the conditions are good, the customer does not want to pay the final balance.

We received the correct photo for Esther on Wednesday, Aug. 9 (from [redacted]'s daughter) via e-mail.  I have provided the overall, marker etching drawing to Erich Press, who will forward the drawing to [redacted]'s daughter.  Once we get [redacted]'s signed approval, we will remove the marker from the cemetery, complete the etchings on the marker, and return back to the cemetery.  It is unfortunate that we received the photos sixteen months after the marker was ordered.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]