Classic Monument Co Inc

July 17, 2017 Dispute Resolution Department Revdex.com [redacted]   [redacted] Fax [redacted] Dear Revdex.com and Ms. [redacted]:      Let’s start at the beginning with the purchase of the French Creek 24 x 16 x 4 grass marker for the [redacted] family:  The marker was purchased March 3, 2017 (not the end of March 2017 as stated in the complaint) at the store on West Florissant that is across the street from Calvary Cemetery (not the funeral home as described in Ms. [redacted]’s complaint).  We made seven (7) drawings for the grass marker layout for Ms. [redacted].  These were not ERRONOUS nor were we STALLING as was described in Ms. [redacted]’s complaint.  These drawings were made to satisfy our customer and her requests were for different “designs” that were quite a bit different than the original contract called for.  I take offense at the customer’s comment that states, “I went back and forth correcting proofs that they would just CONJURE up”.  The seven proofs were made at the request of Ms. [redacted].      The original contract that Ms. [redacted] signed had the phrase at the bottom of the marker that read THE TWO BECOME ONE FLESH.  This same phrase was included on all of the seven drawing provided to Ms. [redacted].  Another comment by Ms. [redacted] states “They changed a word which made the verse grammatically incorrect”.  The word BECOME was in the original signed contract and all of the seven proofs sent to Ms. [redacted].  Ms. [redacted] needs to read the copy of her contract as to what information she gave us to put on the stone!  She did make the comment on the final Version 5-1 she signed (on May 16, 2017) to change the phrase to THE TWO BOCAME ONE FLESH.  Unfortunately, we did not catch that change when we produced the granite marker.  However, since the complaint was made, we have corrected the phrase so that is does now read THE TWO BECAME ONE FLESH.  The marker does not have a scratch on it as Ms. [redacted]’s complaint states.  SEE THE TWO PHOTOS ATTACHED.       Finally, the marker took so long because of Ms. [redacted]’s request for the seven drawings that she finally approved on May 16th, 2017.  It is impossible for our company to meet the family’s request for an installation date when the proof approval was not given until the day (May 16, 2017) the customer requested the stone be installed.     Virtually all of our monuments have drawings approved by the family after the first or second drawing is produced.  There has been only one or two instances where the family has requested more than three drawings in the fifty years that I have been in business.       I’m sorry that Ms. [redacted] felt she received poor service from our company but things would have gone more smoothly if the customer would have been more concise in her selection of designs and had thought out the exact phrase she wanted at the bottom of the marker when viewing the contract and the seven drawings provided to her.  If she would have signed the first proof sent to her, the marker would have been installed by her Father’s birthdate, as what her initial request was.                                      ...⇄ Regards,                                    ...⇄                                         ...⇄ [redacted],                                  �...⇄ Owner

We received the correct photo for Esther on Wednesday, Aug. 9 (from [redacted]'s daughter) via e-mail.  I have provided the overall, marker etching drawing to Erich Press, who will forward the drawing to [redacted]'s daughter.  Once we get [redacted]'s signed approval, we will remove the marker from the cemetery, complete the etchings on the marker, and return back to the cemetery.  It is unfortunate that we received the photos sixteen months after the marker was ordered.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]