Classic Shapewear

We acknowledge that the buyer, [redacted] placed an order for items for the amount of $on May *Both items were shipped the same dayOn May [redacted] the buyer contacted us requesting to return both productsBuyer did not state the reason for the return itemsOn 5/ [redacted] we received both items for a refundOne of the items, Flakisima Cotton & Rubber Firm Compression Vest [78336] - Nude - M was received in bad conditionOn June *, we processed a refund for the second item, ShaToBu Seamless Bodysuit [12715Q] - Black - L for the amount of $Buyer contacted us on 6/ [redacted] and it was then she stated the item was not in good conditionWe contacted our returns center on 6/ [redacted] to check on the condition of the item againOn June * we processed a refund for the amount of $even when the item was returned not in good conditionWe have submitted prove of the refunds for a total amount of $Had the buyer informed us that the piece was not received in good condition we would have provided a return label in order to return the productHowever, buyer only contacted us claiming the item was not in good condition after the item was received in our returns center Resolution: Buyer was refunded in full

This is to inform you that we received the customer’s complaintAfter investigating the customer’s complaint we have determined the following:We will contact the buyer in order to inform her that she can return the final sale item if the product was not received in good conditionIf buyer is still interested in the item: - We can send a new piece - She can request an exchange for another item - Request a refundWe will continue to follow up with the customer in order to address this matter

RE: Complaint ID [redacted] – [redacted] This is to inform you that we’ve received the customer’s complaint.After investigating the customer’s complaint we have determined the following:Buyer placed order on 6/*/Buyer placed order on her on and at no point was assistedOrder was shipped the next day on 6/*We acknowledge the package shipped by [redacted] with tracking number [redacted] shows a delivery date of 6/**Buyer contacted us on 6/ [redacted] claiming non receipt of this package Buyer acknowledges that she entered the wrong apartment #We suggested contacting her local post office in order to follow up on the delivery of the package as we shipped to the address she provided Buyer claimed we took her money and she was out of her itemsBuyer requested to speak to a [redacted] the same day and was informed that a [redacted] will be contacting her within 1-business days as a [redacted] was not available at the time she called (night shift)A [redacted] contacted the buyer on 6/ [redacted] but made no contact with the buyerBuyer contacted us the same day via email stating no one contacted herWe reminded the buyer that a [redacted] would be contacting her and reminded her that she needed to check with her local post officeBuyer never contacted us with the claim #.We contacted the carrier and filed a claim (# [redacted] )As per claim filed, the package was delivered at the address entered by the buyerCarrier suggested recipient (buyer) filed a non receipt claimResolution: Company will make an exception and issue a refund for the cost of the item even when the buyer entered the wrong shipping information and refused to file a non receipt claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It was only after I filed a complaint with the Revdex.com did they send the item that I originally purchased, which is the wrong sizeThat proves how dishonest this company is since they initially claimed to both you and I that they had shipped that item back to me immediately after I returned itThey are lying saying that it is wornI did not open the returned package and will use it as evidence when I sue them, although I realize that they might have damaged it intentionally before sending it back to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not been contacted by anyone from the company regarding a refund or a return.I have gotten evasive replies via email, phone and chat for the past few daysGiven that evasion seems to be the tactic of this company from online reviews (which I regret not checking before), until I personally receive a clear assurance that I will truly receive a refund upon return, I view this to be fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I did received a call from the Company Classic Shapewear and it was agreed they would credit back my account for the full price of the garment [redacted] stated the garment was mailed back to me but once I receive the package to just return back to sender and refund would be creditedPackage was received on Friday, May ***, and returned back to sender on Monday, June *, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Everything they stated was correct until their lies started on 9/** when they received the item they said I could return for a larger sizeFirst off, the item could not have been "worn" since it did not fit from the first time I tried it onTherefore, I took it off immediately and put it in my desk drawer until shipping it as per their instructionsSecond, they are really lying when they claimed that they shipped me back the original item since I have never received it even one month laterWhen I do sue them I will subpoena their records and all shipping documentation to present in court to prove thatI am willing to give them business days to refund my money in fullOtherwise, they will be sued for costs as well as related damages, along with being reported to all applicable media outlets such as online and newsgroups
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The sizes are completely off! I wear a ** ***, and the *** was extremely big and the waist was extremely smallI returned it asking for a ** **, when this arrived the cup size was once again too big, but the waist a little betterI returned it again requesting a ** *They sent me and ** *, and then tried to charge me $for shipping after I already spent $for a bra! After explaining that to them that they erroneously sent me the wrong size I was assured that I wouldn’t be charged the $only to have them try to charge meI asked for a full refund and will never do business with them againBuyers Beware

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To whom it may be concerned, I never, nor did I try to wear said item(s)Yes, I took the item(s) out of the plastic packaging but as soon as I noticed the hole I packaged it back upIf it was worn by anyone it was worn by someone other than myself, prior to my receiving the item, which is disgustingWhy would I make such a stink over a lousy $to the Revdex.com if I didn't have strict principles regarding fraud and misrepresentationNo wonder they mark most of their items "final sale." Case closedI want my money backAnd the reason I "refused" to print out the label is - yes - because I don't own a printerAm I asking for a refund of the taxi fare I had to incur - to and from the post office - to mail the itemNoI'm trying to warn prospective consumers about the unsavory business practices this organization adoptsAssuming I wore and/or soiled the item/s is ridiculous
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We emailed the buyer on 2/**/informing her that we were making a one time exception and agreed to accept the item back for exchange or a refundBuyer never replied to our emailEmail was sent to the email on fileAttached you will find a copy of the email sent to the buyer and she has yet to reply to us in order to resolve this matter

We contacted the buyer and we will make a one time exception and accept the product back for a refund. Buyer agreed to contact us once she receives the item.

RE: Complaint ID  [redacted] This is to inform you that we’ve received the customer’s complaint.After investigating the customer’s complaint we have determined the following:Buyer placed order on 6/*/15. Buyer placed order on her on...

and at no point was assisted. Order was shipped the next day on 6/*. We acknowledge the package shipped by [redacted] with tracking number [redacted] shows a delivery date of 6/**. Buyer contacted us on 6/** claiming non receipt of this package.  Buyer acknowledges that she entered the wrong apartment #. We suggested contacting her local post office in order to follow up on the delivery of the package as we shipped to the address she provided.  Buyer claimed we took her money and she was out of her items.. Buyer requested to speak to a [redacted] the same day and was informed that a [redacted] will be contacting her within 1-2 business days as a [redacted] was not available at the time she called (night shift). A [redacted] contacted the buyer on 6/** but made no contact with the buyer. Buyer contacted us the same day via email stating no one contacted her. We reminded the buyer that a [redacted] would be contacting her and reminded her that she needed to check with her local post office. Buyer never contacted us with the claim #.We contacted the carrier and filed a claim (#[redacted]). As per claim filed, the package was delivered at the address entered by the buyer. Carrier suggested recipient (buyer) filed a non receipt claim. Resolution: Company will make an exception and issue a refund for the cost of the item even when the buyer entered the wrong shipping information and refused to file a non receipt claim.

Buyer placed this order on 5/*/14 and we processed and shipped the same day. On 5/** she requested a RMA # (Return Merchandise Authorization ) to return the item. At the time she contacted us she asked to return the item as she didn't like the material and requested a refund. We received the item on...

5/** and our returns center reported the item as being used and in bad condition. Buyer contacted us on 5/** requesting information about her refund at which time we informed her that the item was going to be sent to her as it was received soiled. We returned the item on 5/** as we can not sell this product. It is part of our policy that in order to return an item for exchange or refund the item must meet the guidelines for return (attached). We have a 90 day return policy but the item must be received in perfect condition with tags attached and in it's original package as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm not in agreement with the findings. How can an item be used that much if it was returned a day or two from received date. Merchandise was return back in same condition and original package received, I only wish I would have taken a pic of the garment prior to shipping back. As of today I have not received the garment back and I'm not sure if I should except it or check to see if it's the same garment I had previously. I never been humiliated like this from anybody, and I can't believe this company is doing this. I have read previous complaints against this company and I can't say I'm surprise after experiencing this. I don't know what I should do, should I check to see if this is the same garment I sent back or not? Something is telling me not to and leaning towards not receiving it. I will put this in God's hand but there is no way I'm going to back down for something I know I didn't do!.
Maryb.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is to inform you that we received the customer’s complaint. After investigating the customer’s complaint we have determined the following:1. We will contact the buyer in order to inform her that she can return the final sale item if the product was not received in good...

condition.2. If buyer is still interested in the item: - We can send a new piece - She can request an exchange for another item - Request a refund. We will continue to follow up with the customer in order to address this matter.

We acknowledge that the buyer, [redacted] placed an order for 2 items for the amount of $113.40 on May *. Both items were shipped the same day. On May ** the buyer contacted us requesting to return both products. Buyer did not state the reason for the return items. On 5/** we received both...

items for a refund. One of the items, Flakisima Cotton & Rubber Firm Compression Vest [78336] - Nude - M was received in bad condition. On June *, we processed a refund for the second item, ShaToBu Seamless Bodysuit [12715Q] - Black - L for the amount of $55.00. Buyer contacted us on 6/* and it was then she stated the item was not in good condition. We contacted our returns center on 6/* to check on the condition of the item again. On June * we processed a refund for the amount of $58.40 even when the item was returned not in good condition. We have submitted prove of the refunds for a total amount of $113.40. Had the buyer informed us that the piece was not received in good condition we would have provided a return label in order to return the product. However, buyer only contacted us claiming the item was not in good condition after the item was received in our returns center.
Resolution: Buyer was refunded in full.

Revdex.com:
I did received a call from the Company Classic Shapewear and it was agreed they would credit back my account for the full price of the garment. [redacted] stated the garment was mailed back to me but once I receive the package to just return back to sender and refund would be credited. Package was received on Friday, May [redacted], and returned back to sender on Monday, June *, 2014.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been contacted by anyone from the company regarding a refund or a return.I have gotten evasive replies via email, phone and chat for the past few days. Given that evasion seems to be the tactic of this company from online reviews (which I regret not checking before), until I personally receive a clear assurance that I will truly receive a refund upon return, I view this to be fraud.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It was only after I filed a complaint with the Revdex.com did they send the item that I originally purchased, which is the wrong size. That proves how dishonest this company is since they initially claimed to both you and I that they had shipped that item back to me immediately after I returned it. They are lying saying that it is worn. I did not open the returned package and will use it as evidence when I sue them, although I realize that they might have damaged it intentionally before sending it back to me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]