Classic Shapewear

RE: Complaint ID [redacted] – [redacted]This is to inform you that we’ve received the customer’s complaint.
After investigating the customer’s complaint we have determined the following:
1. Buyer placed order on 3/**. Order was shipped on 3/**. Tracking...

information shows package was delivered on 4/*.2. Buyer contacted us complaining about one of the items claiming it was damaged. We agreed to take it back and offered a return label. However, buyer refused the label as he was not able to print it out. 
3. Buyer returned the item and it was received on 4/* in bad condition. Not only was the item "damaged with a hole" as per buyer, but it was also used. Buyer's initially reported the item was damaged but never stated the item was used.
4. The item as returned to the buyer as we cannot accept used items. The item was going to be replaced or refunded but our returns center does not accept used/soiled items.
Resolution: Item was returned to the buyer and a refund was processed for the cost of the item and shipping buyer paid to return the item. Attached you will find a copy of the refund processed.

Review: I placed an order on Tuesday May *, 2014 for 2 items $113.40. I recieved the items Friday May *, 2014 USPS Priority mail with tracking number. After reviewing the items I noticed the quality was horrible, the size wasn't accurate, the yellowish color and cracking of the latex. I followed the return policy via email on the next business day Monday May **, 2014. I completed their return form on the reason for the return and returned/shipped the items on Monday May **, 2014 USPS Priority mail with the tracking number. I received an email on June *, 2014 stating 1 item has been processed for a refund. I responded to the email inquiring about the 1 additional item that was returned. I received a email stating the other item was yellowish and not approriate for resale, so it had been shipped back to me. That is the return information I explained regarding the reason I returned the item because of the yellowish color and cracking. The item is a defect or the quality is horrible but either way it has only been 48 hours when the item was deliveried and shipped for return.Desired Settlement: I want to be fully refunded of my total purchase $113.40 and the $14.11 that I paid to ship the defective product. Once the item arrive, I am not paying to return the item.

Business

Response:

We acknowledge that the buyer, [redacted] placed an order for 2 items for the amount of $113.40 on May *. Both items were shipped the same day. On May ** the buyer contacted us requesting to return both products. Buyer did not state the reason for the return items. On 5/** we received both items for a refund. One of the items, Flakisima Cotton & Rubber Firm Compression Vest [78336] - Nude - M was received in bad condition. On June *, we processed a refund for the second item, ShaToBu Seamless Bodysuit [12715Q] - Black - L for the amount of $55.00. Buyer contacted us on 6/* and it was then she stated the item was not in good condition. We contacted our returns center on 6/* to check on the condition of the item again. On June * we processed a refund for the amount of $58.40 even when the item was returned not in good condition. We have submitted prove of the refunds for a total amount of $113.40. Had the buyer informed us that the piece was not received in good condition we would have provided a return label in order to return the product. However, buyer only contacted us claiming the item was not in good condition after the item was received in our returns center.

Resolution: Buyer was refunded in full.

Review: I purchased an item from classicshapewear.com and never recieved the item. I tried contacting the company multiple times only to get an answering machine. My phone call was returned after I left several messages. The women said,she can not resolve the issue and does not know what happened to my item. She went on to tell me I must contact my local post office, however she does not have a tracking number for USPS. The post office could not help without more information from Classicshapewear,I called back to leave a message explaining this, they never returned my call again.Desired Settlement: I would like a refund because I never received my purchase.

Business

Response:

This is to inform you that we've received the customer's complaint.

After investigating the customer's complaint we have determined the following:

1. Buyer placed order on 8/**/13 and order was, shipped the same day.

2. We acknowledge the package shipped by UPS/USPS (Mail Innovations) with tracking number [redacted]. As per tracking information package shows delivery date of 8/**/13.

3. Buyer contacted us on 8/**/13 claiming non receipt of this package. We informed the buyer the order was delivered on 8/**/13 and suggested to contact her local post office.

4. Buyer contacted us again on 9/**/13 stating she contacted her local post office and she was told that she needed to have 2 tracking number for the same package.

5. We contacted UPS and USPS on 9/*/13 in reference to the information above and they informed us that the same tracking is used for the Mail Innovations service and that the order was delivered on 8/**/13 as per tracking information.

6. We contacted the buyer on 9/*/13 to inform her about the carrier's response. No contact was made. We left a detailed voice message with this information .

7. On 10/*/13 we received a notice from Merchant Services informing us the buyer filed a pre-chargeback. All documentation requested was submitted.

Resolution: Buyer has not contacted us since we left a message on 9/*/13. As per tracking information order was delivered at the address provided by the buyer. We have submitted all documentation requested by the Merchant Services.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke to someone on November [redacted],this issue still has not been resolved and my package has still not been located.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I'm writing to you in response to the below correspondence.

There's one complaint we're having an issue with. The customer claims non-receipt but we provided a proof of delivery as well as won a chargeback filed by the customer against us. My question is why after providing all the supporting documentation which was found to be valid, our company is still being held responsible for resolving this issue.

Best Regards,

Classic Shapewear

Review: I recently placed an order on May [redacted], 2013 for a TruFigure Xtreme Firm Compression Vest (Style#910). I received the item on Monday, May [redacted], it was in my mailbox when I returned home from out of town. I tried it on the next day and the bonding in the back wasn't supportive and it was bulging tremendously, in addition, the straps didn't fit properly....I probably had the garment on no more than 10 minutes. If I was going to spend that amount I wanted to make sure it fit properly. I read the reviews prior to making the purchase and thought the reviews were great. I had already had two similar to this garment but none of the items had the straps. I called Classic Shapewear on Wednesday, May [redacted], and spoke to [redacted] explained to her the situation and she told me where to find the information for return and gave me the RMA[redacted]. I printed the Priority Mail label from the online click-n-ship U.S. Postal the same day and scheduled next day pick up to be delivered on Saturday, May [redacted], according to my signature confirmation.

On Wednesday, May **,2014 I logged in to my account with Classic Shapewear and didn't see any refund or comments so I decided to use there chat and spoke to America. I explained to her the purpose of my call she ask if I could hold and then returned stating the garment was being returned back to me because it had been worn, dirty, and stained. I had never been so frustrated and in AWE in my life and couldn't believe what I was hearing. She said they could not resale it because of that and it was being returned. I told her it was only worn for no more than 5 or 10 minutes before I notice the problems and she kept reiterating the same thing over and over. I ask for a [redacted] or [redacted] and she said no need for that because it was being returned because it was worn, dirty and stained. I'm like are you serious? Why would I lie about something like that! I ask for the [redacted] or [redacted] again and she said give me your phone# and I will pass information on, I gave her my phone#. I also called the company and received a recording and a message was left for a call back.

I received a call from [redacted], she said she was a [redacted] gave her information and she said the same thing it was worn, stained and dirty and it was being returned. I told her how could anybody do that when you know it was never worn, obviously she didn't care she sounded like a recording or a robot stating the same thing over and over. I told her I would not accept the returned and I was going to contact my credit card company as well as file a complaint with the Revdex.com nothing was rectified.

I did notify my credit card company and the adjustment was made back to my account. I have never experience anything like this and it's a shame for these companies not to honor their returns. Hopefully, this will be the end of this embarrassing experience!Desired Settlement: I did notify my credit card company and the adjustment was made back to my account. I have never experience anything like this and it's a shame for these companies not to honor their returns. Hopefully, this will be the end of this embarrassing experience!

Business

Response:

Buyer placed this order on 5/*/14 and we processed and shipped the same day. On 5/** she requested a RMA # (Return Merchandise Authorization ) to return the item. At the time she contacted us she asked to return the item as she didn't like the material and requested a refund. We received the item on 5/** and our returns center reported the item as being used and in bad condition. Buyer contacted us on 5/** requesting information about her refund at which time we informed her that the item was going to be sent to her as it was received soiled. We returned the item on 5/** as we can not sell this product. It is part of our policy that in order to return an item for exchange or refund the item must meet the guidelines for return (attached). We have a 90 day return policy but the item must be received in perfect condition with tags attached and in it's original package as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm not in agreement with the findings. How can an item be used that much if it was returned a day or two from received date. Merchandise was return back in same condition and original package received, I only wish I would have taken a pic of the garment prior to shipping back. As of today I have not received the garment back and I'm not sure if I should except it or check to see if it's the same garment I had previously. I never been humiliated like this from anybody, and I can't believe this company is doing this. I have read previous complaints against this company and I can't say I'm surprise after experiencing this. I don't know what I should do, should I check to see if this is the same garment I sent back or not? Something is telling me not to and leaning towards not receiving it. I will put this in God's hand but there is no way I'm going to back down for something I know I didn't do!.

Maryb.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We contacted the buyer and we will make a one time exception and accept the product back for a refund. Buyer agreed to contact us once she receives the item.

Consumer

Response:

I did received a call from the Company Classic Shapewear and it was agreed they would credit back my account for the full price of the garment. [redacted] stated the garment was mailed back to me but once I receive the package to just return back to sender and refund would be credited. Package was received on Friday, May [redacted], and returned back to sender on Monday, June *, 2014.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The sizes are completely off! I wear a [redacted], and the [redacted] was extremely big and the waist was extremely small. I returned it asking for a [redacted], when this arrived the cup size was once again too big, but the waist a little better. I returned it again requesting a [redacted]. They sent me and [redacted], and then tried to charge me $9.95 for shipping after I already spent $80 for a bra! After explaining that to them that they erroneously sent me the wrong size I was assured that I wouldn’t be charged the $9.95 only to have them try to charge me. I asked for a full refund and will never do business with them again. Buyers Beware

Review: I just received the bra, and I was disappointed to see that is was shipped in an envelope and now the bra cups are irreversibly misshapen.In addition, and more importantly, all tags were removed, and the bra placed in a used-looking bag with the hanger. The bra was slightly stretched, suggesting that it had been used before.I understand the item was clearance, and thus, final sale, but I was under the impression that it would still be a new item with tags. I also expected that it would be shipped in a box, so that the bra wouldn't arrive damaged.Desired Settlement: Given that it was not a new item with tags, AND the item was damaged due to the shipping method, I would suggest that I be allowed to return the item, and get a refund.Also, given that it is a hygiene problem selling used underwear, I propose some measures be taken to make sure this doesn't happen again.

Business

Response:

This is to inform you that we received the customer’s complaint. After investigating the customer’s complaint we have determined the following:1. We will contact the buyer in order to inform her that she can return the final sale item if the product was not received in good condition.2. If buyer is still interested in the item: - We can send a new piece - She can request an exchange for another item - Request a refund. We will continue to follow up with the customer in order to address this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been contacted by anyone from the company regarding a refund or a return.I have gotten evasive replies via email, phone and chat for the past few days. Given that evasion seems to be the tactic of this company from online reviews (which I regret not checking before), until I personally receive a clear assurance that I will truly receive a refund upon return, I view this to be fraud.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We emailed the buyer on 2/**/15 informing her that we were making a one time exception and agreed to accept the item back for exchange or a refund. Buyer never replied to our email. Email was sent to the email on file. Attached you will find a copy of the email sent to the buyer and she has yet to reply to us in order to resolve this matter.

Review: I placed an order for almost $100 on 6/*/2015 with priority shipping; however, I never received the items. The tracking number states, "Delivered, In/At Mailbox' on 6/**/15, so I checked to ensure the information was correct. I noticed the apartment number listed was one number off, which wasn't a problem because they live directly above me. However, I didn't receive the items, they didn't receive the items, and a package wasn't left with our apartment complex office. I contacted Classic Shapewear and was advised that it said "delivered" so they offered no assistance and told me to file a claim with the postal service. I asked to speak to a [redacted] and was told they were all in a meeting, it wasn't possible for me to leave a voicemail, and that one would call me back the next day. Nobody ever returned my call. Additionally, I've sent three emails and would just like my money refunded at this point but I haven't received response on any of them.Desired Settlement: I would simply like them to refund my money since I never received the items.

Business

Response:

RE: Complaint ID [redacted]– [redacted] This is to inform you that we’ve received the customer’s complaint.After investigating the customer’s complaint we have determined the following:Buyer placed order on 6/*/15. Buyer placed order on her on and at no point was assisted. Order was shipped the next day on 6/*. We acknowledge the package shipped by [redacted] with tracking number [redacted] shows a delivery date of 6/**. Buyer contacted us on 6/** claiming non receipt of this package. Buyer acknowledges that she entered the wrong apartment #. We suggested contacting her local post office in order to follow up on the delivery of the package as we shipped to the address she provided. Buyer claimed we took her money and she was out of her items.. Buyer requested to speak to a [redacted] the same day and was informed that a [redacted] will be contacting her within 1-2 business days as a [redacted] was not available at the time she called (night shift). A [redacted] contacted the buyer on 6/** but made no contact with the buyer. Buyer contacted us the same day via email stating no one contacted her. We reminded the buyer that a [redacted] would be contacting her and reminded her that she needed to check with her local post office. Buyer never contacted us with the claim #.We contacted the carrier and filed a claim (#[redacted]). As per claim filed, the package was delivered at the address entered by the buyer. Carrier suggested recipient (buyer) filed a non receipt claim. Resolution: Company will make an exception and issue a refund for the cost of the item even when the buyer entered the wrong shipping information and refused to file a non receipt claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and although I disagree with certain things mentioned in the response, I find that this resolution is satisfactory to me and the matter will be resolved once the refund is received.

Sincerely,