[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] The problem was finally resolved after the company received the complaint from Revdex.com The "discount" they gave me, however, was only the sale price from the time that I originally created the photo books They did nothing at all to make it right in terms of me having waited two months for them to finally respond That said, finally today I have received the photobooks with the corrections made, so I am willing to leave it at that Regards, [redacted]
From: Michelle C [redacted] < [redacted] @districtphoto.com>Date: Tue, Jan 31, at 12:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Hello [redacted] , I have reviewed *** [redacted] s complaint, and have issued a refund for $50.97, the shipping cost associated with the order We hope she finds this satisfactory We will gladly issue a refund for the merchandise upon receipt of the samePlease let me know if you need additional informationRegards,Michelle
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I strongly encourage the business to review and modify its customer service practices, as it took a one hour phone call, two 45-minute chat attempts, two emails that did not receive a reply until more than a week after submission, and [redacted] posts/chats before getting a responseAdditionally, there was no consistent message from the business among the various communication channelsFor the sake of the business sustainability, I hope their practices improve Regards, [redacted] ***
Dear [redacted] ,We apologize that your images were deleted/purged in error As previously stated, unfortunately, we are unable to retrieve your images.We remain willing to work with you to have the images you were able to download printed.Please accept our sincere apologies for the error.Sincerely,MichelleYork Customer Service
Hello [redacted] , I am sorry that you do not find this resolution acceptableWhat can we do to make this right for you?Thank you, Taylor [redacted] Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: an apology is not an attempt at resolutionI do not wish to use your services four pictures I have already downloaded because this mishap has caused me to lose trust in a business I have frequently patronized and endorsed in the pastI will no longer the using this business for any photo service now or in the futureI would like to still urge the use of data restoration services to restore my pictures Alternatively, you could refund me for any order I have ever placed with your company Regards, [redacted]
Revdex.com:While the solution offered only addresses half of the problem it is better than nothing I will conditionally accept, but I still have my doubts that they will honour our resolution Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although, it took getting [redacted] involved to get to this resolution Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This has been resolved through out CRM software
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] The problem was finally resolved after the company received the complaint from Revdex.com The "discount" they gave me, however, was only the sale price from the time that I originally created the photo books They did nothing at all to make it right in terms of me having waited two months for them to finally respond That said, finally today I have received the photobooks with the corrections made, so I am willing to leave it at that Regards, [redacted]
This has been resolved through our CRM softwareThe customer's book was repaired and she was given a discount code to order
This customer has been issued credits through our CRM system
Refund of charges for incorrect order has been processedEducated customer on how to purchase the correct photobook project
This has been taken care of through our CRM softwareThank you
From: Michelle C [redacted] < [redacted] @districtphoto.com>Date: Tue, Jan 31, at 12:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Hello [redacted] , I have reviewed *** [redacted] s complaint, and have issued a refund for $50.97, the shipping cost associated with the order We hope she finds this satisfactory We will gladly issue a refund for the merchandise upon receipt of the samePlease let me know if you need additional informationRegards,Michelle
This customer has been contacted through our CRM softwareThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I strongly encourage the business to review and modify its customer service practices, as it took a one hour phone call, two 45-minute chat attempts, two emails that did not receive a reply until more than a week after submission, and [redacted] posts/chats before getting a responseAdditionally, there was no consistent message from the business among the various communication channelsFor the sake of the business sustainability, I hope their practices improve Regards, [redacted] ***
Dear [redacted] ,We apologize that your images were deleted/purged in error As previously stated, unfortunately, we are unable to retrieve your images.We remain willing to work with you to have the images you were able to download printed.Please accept our sincere apologies for the error.Sincerely,MichelleYork Customer Service
Hello [redacted] , I am sorry that you do not find this resolution acceptableWhat can we do to make this right for you?Thank you, Taylor [redacted] Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: an apology is not an attempt at resolutionI do not wish to use your services four pictures I have already downloaded because this mishap has caused me to lose trust in a business I have frequently patronized and endorsed in the pastI will no longer the using this business for any photo service now or in the futureI would like to still urge the use of data restoration services to restore my pictures Alternatively, you could refund me for any order I have ever placed with your company Regards, [redacted]
Revdex.com:While the solution offered only addresses half of the problem it is better than nothing I will conditionally accept, but I still have my doubts that they will honour our resolution Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although, it took getting [redacted] involved to get to this resolution Regards, [redacted] ***
My issue with [redacted] has been resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This customer has been responded to via our CRM software
All tickets have been closed for this userNo further emails will be sent regarding this issue
This complaint has been dealt with through our regular customer service channels