[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The account is still open. there are still albums of photos in it. Nothing has changed. I just logged in to verify this. M request to delete the account was made several months ago. Seriously. how long does it take to do a security check. The fact is they have done nothing to honor my request and are now taking the BBB complaint seriously which further show how careless this company is. Regards, [redacted]
Dear [redacted] , We have reviewed your complaint with the Revdex.com and can well understand your frustration Unfortunately, due to a human error, your images were deleted and we have no way to bring the deleted images backI understand that you were able to download some of your images before they were deleted If you wish to reupload the images from 2003-2008, we would be more than happy to work with you to have your to the images printedPlease accept our sincere apologies for the mistakeSincerely, Michelle York Customer Service
This customer has been communicated to through our CRM softwareShe will not be refunded as her address was changed successfully and she will be receiving her order as planned
My apologies for the delay in closing this ticketThis complaint was taken care of through our CRM software and the issue is resolvedThank you, Snapfish Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The account is still open. there are still albums of photos in it. Nothing has changed. I just logged in to verify this. M request to delete the account was made several months ago. Seriously. how long does it take to do a security check. The fact is they have done nothing to honor my request and are now taking the BBB complaint seriously which further show how careless this company is. Regards, [redacted]
Dear [redacted] , We have reviewed your complaint with the Revdex.com and can well understand your frustration Unfortunately, due to a human error, your images were deleted and we have no way to bring the deleted images backI understand that you were able to download some of your images before they were deleted If you wish to reupload the images from 2003-2008, we would be more than happy to work with you to have your to the images printedPlease accept our sincere apologies for the mistakeSincerely, Michelle York Customer Service
This customer has been communicated to through our CRM softwareShe will not be refunded as her address was changed successfully and she will be receiving her order as planned
My apologies for the delay in closing this ticketThis complaint was taken care of through our CRM software and the issue is resolvedThank you, Snapfish Customer Service