Complaint: ***
I am rejecting this response because: I don't know when did they do the refund cause on my account I haven't seen any deposit reflected yet
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The letter should have stated they would continue my service till the end of quarter.
Regards,
*** ***
After viewing the payment history we realize we made a error on the refundThis situation have been taken care ofThe remainder of the refund have been sent
In response to [redacted], his trash was picked on Thursday, April 16, 2015 we had to reroute a truck to do so. Since [redacted] has been ourcustomer for a long time he knows when the bill is due. We do send out ALL our bills 4 weeks before the are due. They are due on the 1st of each new quarter...
we do not have control over the us postal mail system. And yes there were a few customers in his community that were past due but it was not due to them not receiving their bill. People forget about the trash bill until their trash is past up then it is always our fault. It is the customer responsibility to make their payment. Just like any other bill out there they are mailed to you and they have a due date if payment is not made by the due date a late fee applies. [redacted] told us that his wife was ill in the hospital and his wife was on his mind and did not think about the trash bill. As for saying he did not get his bill. [redacted] neighbors on the same street received their bill and paid on time. Yes there is $10.00 late fee after the 3rd of the quarter. [redacted] was 13 days late on his payment. [redacted] demanded for us to go back and pickup his trashwe usually charge a rerouting fee as a courtesy we waived that for him. Making a payment on the day of service does not guarantee a pickup on yourpickup day.
We can not be responsible for ruts. All large vehicle leaves ruts on the roadway.As for the refund of the service not rendered was issued out. Since the check was not received we will put a stop payment andReissue a new one.
Unfortunately our busy schedule for delivery, pickup, and maintenance of trash containers did not allow MD Systems to retrieve the container as soon as the customer moved out. When MD Systems did try and retrieve the container, it was not at the address. The reason for the security...
deposit on the trash containers is for this very reason, trash containers get stolen. The customer had the option of bringing the container to our place of business and getting the refund then or keeping the container. The reason there was no refund is because the container was not retrieved.
The containers were scheduled to be picked up on 9/23/15. The service did not stop and trash and recycling was still picked up on the 25th and the 30th if the customer chose to put out their trash and recycling in bags. As stated on the customers bill, there are no refunds.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer stated that the recycling was not picked up. On several instances when the recycling was skipped on her recycling day due to a substitute driver not being familiar with the recycling route, she was informed to put the recycling out on the next pickup day and it was picked up if...
she had it out. So she still had recycling service if she chose to put it out on a different day. We make every attempt to correct a problem if it was done by MD Systems. In reference to the refund, as stated on her quarterly bill there are no refunds.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However this is unfortunate that I had to get the Revdex.com involved to resolve the issue.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: first they said they gave me a refund to my credit card account and of course they didnt, and now they are saying that they issued a check, so I want to know when are they gonna send me the check to my new address and how long does it take for me to receive it? Please send it to this address: [redacted], San Antonio tx 78244
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: First of all I was not told that I could take my trash can in and pick up my deposit, second I can't believe that they couldn't find time to schedule the trash can to be picked up, it was still out there as of the 23rd of July. I called on June 1st. That is almost 2 months that the trash can sat there. They owe me a deposit for not being clear with me. I paid it and they said it was being scheduled. I feel I don't need to baby sit a company to do something. There are many people complaining about this company and the way their customer service is and the way they do business. I will not stop until I receive my deposit. Their lack of scheduling should not make it my fault. I didn't have to go to their place of business to pick up a trash can to start service why should I have to go drop off my can. They need to do make things right and return my deposit. That is not how you do business.
Regards,
[redacted]
Yes we are discontinuing in some areas. We did ask our customers to place both containers out on the 23 of Sept. but we did Not say that we would not continue the service until the end of the quarter. They need to place their trash out on Friday Sept. 25 it will be picked up even if is in bags...
and their recycling out on WedSept 30. Since our new quarter starts October 01 it just make sense to pickup our containers this week.
According to our accounting department, a refund was issued via check. I will verify the date and amount of the check. If for some reason the customer has not received the refund, I will have another check issued.Regards,MD Systems
Upon reviewing the complaint we found false information. Mrs. [redacted] was spoken to on Wednesday she was put on hold while our representative checked with the driver that ran the route on Tuesday. While the representative was checking with the driver Mrs. [redacted] hung up later to say she was at...
work in couldn't wait on the phone any longer. The next day Mr. [redacted] was spoken to on Thursday which I apologize because our representative said she would call back in didn't because she was unaware of the situation. However I spoke to Mrs. [redacted] on Friday she said her trash was not picked up on Tuesday. I already spoke to the driver from our previous conversation on Wednesday and was informed by the driver that the trash was not out when he went by. The driver that ran that route has picked them up numerous times before with no problems. Mrs. [redacted] wanted our company to go back and pick up the trash from Tuesday. I informed her it would be a rerouting fee she didn't want to pay because she insistent that our driver missed her and it was our company fault. Then she wanted credit it was not our company's fault that her trash was not out by 7:00 am which we instructed all of our customers to do so. Mrs. [redacted] was unsatisfied with my responds so I said I would pick up our container and she can go with another company to meet her standers. MD Systems is not at fault so their is no credit to be given and if they did mail a payment I promise it will be returned.
Complaint: ***
I am rejecting this response because: I don't know when did they do the refund cause on my account I haven't seen any deposit reflected yet
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The letter should have stated they would continue my service till the end of quarter.
Regards,
*** ***
After viewing the payment history we realize we made a error on the refundThis situation have been taken care ofThe remainder of the refund have been sent
In response to [redacted], his trash was picked on Thursday, April 16, 2015 we had to reroute a truck to do so. Since [redacted] has been ourcustomer for a long time he knows when the bill is due. We do send out ALL our bills 4 weeks before the are due. They are due on the 1st of each new quarter...
we do not have control over the us postal mail system. And yes there were a few customers in his community that were past due but it was not due to them not receiving their bill. People forget about the trash bill until their trash is past up then it is always our fault. It is the customer responsibility to make their payment. Just like any other bill out there they are mailed to you and they have a due date if payment is not made by the due date a late fee applies. [redacted] told us that his wife was ill in the hospital and his wife was on his mind and did not think about the trash bill. As for saying he did not get his bill. [redacted] neighbors on the same street received their bill and paid on time. Yes there is $10.00 late fee after the 3rd of the quarter. [redacted] was 13 days late on his payment. [redacted] demanded for us to go back and pickup his trashwe usually charge a rerouting fee as a courtesy we waived that for him. Making a payment on the day of service does not guarantee a pickup on yourpickup day.
We can not be responsible for ruts. All large vehicle leaves ruts on the roadway.As for the refund of the service not rendered was issued out. Since the check was not received we will put a stop payment andReissue a new one.
Unfortunately our busy schedule for delivery, pickup, and maintenance of trash containers did not allow MD Systems to retrieve the container as soon as the customer moved out. When MD Systems did try and retrieve the container, it was not at the address. The reason for the security...
deposit on the trash containers is for this very reason, trash containers get stolen. The customer had the option of bringing the container to our place of business and getting the refund then or keeping the container. The reason there was no refund is because the container was not retrieved.
The containers were scheduled to be picked up on 9/23/15. The service did not stop and trash and recycling was still picked up on the 25th and the 30th if the customer chose to put out their trash and recycling in bags. As stated on the customers bill, there are no refunds.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer stated that the recycling was not picked up. On several instances when the recycling was skipped on her recycling day due to a substitute driver not being familiar with the recycling route, she was informed to put the recycling out on the next pickup day and it was picked up if...
she had it out. So she still had recycling service if she chose to put it out on a different day. We make every attempt to correct a problem if it was done by MD Systems. In reference to the refund, as stated on her quarterly bill there are no refunds.
The refund has been applied to her credit card for the security deposit on her can.
We apologize for any inconvenience. The refund was issued.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However this is unfortunate that I had to get the Revdex.com involved to resolve the issue.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: first they said they gave me a refund to my credit card account and of course they didnt, and now they are saying that they issued a check, so I want to know when are they gonna send me the check to my new address and how long does it take for me to receive it? Please send it to this address: [redacted], San Antonio tx 78244
Regards,
[redacted]
We do have a transaction fee that apply to any transaction. We will take care of this issue.
Complaint: [redacted]
I am rejecting this response because: First of all I was not told that I could take my trash can in and pick up my deposit, second I can't believe that they couldn't find time to schedule the trash can to be picked up, it was still out there as of the 23rd of July. I called on June 1st. That is almost 2 months that the trash can sat there. They owe me a deposit for not being clear with me. I paid it and they said it was being scheduled. I feel I don't need to baby sit a company to do something. There are many people complaining about this company and the way their customer service is and the way they do business. I will not stop until I receive my deposit. Their lack of scheduling should not make it my fault. I didn't have to go to their place of business to pick up a trash can to start service why should I have to go drop off my can. They need to do make things right and return my deposit. That is not how you do business.
Regards,
[redacted]
The issue has been corrected. We apologize for any inconvenience.
Yes we are discontinuing in some areas. We did ask our customers to place both containers out on the 23 of Sept. but we did Not say that we would not continue the service until the end of the quarter. They need to place their trash out on Friday Sept. 25 it will be picked up even if is in bags...
and their recycling out on WedSept 30. Since our new quarter starts October 01 it just make sense to pickup our containers this week.
According to our accounting department, a refund was issued via check. I will verify the date and amount of the check. If for some reason the customer has not received the refund, I will have another check issued.Regards,MD Systems
Upon reviewing the complaint we found false information. Mrs. [redacted] was spoken to on Wednesday she was put on hold while our representative checked with the driver that ran the route on Tuesday. While the representative was checking with the driver Mrs. [redacted] hung up later to say she was at...
work in couldn't wait on the phone any longer. The next day Mr. [redacted] was spoken to on Thursday which I apologize because our representative said she would call back in didn't because she was unaware of the situation. However I spoke to Mrs. [redacted] on Friday she said her trash was not picked up on Tuesday. I already spoke to the driver from our previous conversation on Wednesday and was informed by the driver that the trash was not out when he went by. The driver that ran that route has picked them up numerous times before with no problems. Mrs. [redacted] wanted our company to go back and pick up the trash from Tuesday. I informed her it would be a rerouting fee she didn't want to pay because she insistent that our driver missed her and it was our company fault. Then she wanted credit it was not our company's fault that her trash was not out by 7:00 am which we instructed all of our customers to do so. Mrs. [redacted] was unsatisfied with my responds so I said I would pick up our container and she can go with another company to meet her standers. MD Systems is not at fault so their is no credit to be given and if they did mail a payment I promise it will be returned.