Clear Choice Auto Sales

August 12, 2015I do not agree with the facts of the complaint as presentedWith that being said, if one of our customer's is experiencing a difficulty and there is a reasonable solution to it, it is always our goal to make our customers happyIf there is a way for us to help here, we will gladly do what we canThe hurdle that we have here is that the person who filed this complaint is not the owner of the vehicle and it is not possible for us to make a settlement / repair offer with someone who is not the vehicle's rightful owner.If the vehicle's owner wishes to become involved in the Revdex.com complaint, I will be happy to discuss it further with themSincerely, Neil FW [redacted] President W [redacted] Enterprises, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Thanks, but no thanks to their offer to correct future issues with the vehicle I purchased I would never trust their mechanics to correctly repair any problem that may occur in the future In my original complaint, it was my opinion and the opinion of my trusted mechanic, that corners were cut in the State InspectionThese actions risked my safety, as well as the safety of my passengers Clear Choice would never admit to such a claim, however it is the truth I am finished with this correspondence with them and will no longer respond I will also voice my concerns to anyone I come in contact with that may be thinking of purchasing a vehicle from Clear Choice Regards, [redacted] ***

July 25, 2017I appreciate the opportunity to address the concerns of [redacted] ***We apologize for any confusion he may have hadI think the biggest problem we have to overcome is the language barrierNeither one of us are able to understand each other very well.He has powertrain warranty coverage on the vehicle he purchased for days or 4,milesIt does not sound like the problem he has experienced falls within the covered components of that coverageIf he would like for us to look at the problem for him, we would be willing to do so and have any necessary repairs completed at the lowest possible price.Sincerely.Neil W President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Clear Choice DOES offer an in house warrantySee fax that I sent overThis is what was taped on the car in the lotDenton did tell me that the Inspection had been doneHe stated he has a guy that does themHe was not specific with me on the detailsPerhaps it's was because I'm a female and am not very knowledgeable about carsI was trusting him to be honest with me3.The car made noises from day one and I did call him a couple of days later(Denton is who I spoke to.) He never offered me the opportunity to bring the car inThat is falseI did ask him about the messages on the front dash that they were to address previous to me picking up the vehicle(My rear brake lights which were never fixed) He stated anything that was wrong I would need to address the warranty company I'd purchasedHe stated that warranty nullified the dealer warrantyMy husband has a friend who's a mechanic who we asked to come look at the car, he found that it was some water compartment that was badI called the [redacted] dealership and they stated DO NOT DRIVE the car( This is less than one week after purchasing the car-See receipt as well as rental car I needed to purchase due to this) I had the car towed to [redacted] As far as the [redacted] , please refer to the ledger from [redacted] I had the manager print out the service of the car(Denton told me that the car was serviced there regularlyThe car had not been seen since I believe besides the car being taken there to be then sold to auctionThe sales rep stated the car was too old for them to sellHe also advised me that all of the issues I'm having with the car, only having had it 4-months are not things that wouldve happened over nightI only drive about miles to work everyday and that's itAs stated previously, I spoke to Denton once,maybe twice never NeilMy concerns were about the warranty what was coveredAgain, he stated his warranty was void due to me purchasing the other warrantyMy husband tried to rectify the situation for me due to him knowing more about the details on the car than I could explainI feel like I was taken advantage of entirelyMy husband did discuss the fee of the car with him and I believe in the end, Denton did say something about having knowledge about the water pumpThis vehicle NEVER wouldve passed inspection in NovemberThe [redacted] explained that to me when I was inNow, it's looking like several more thousand dollars are going to be needed for this car to pass inspection in the next few monthsAs you can see on the documents I sent, some major components of the car are in failure stateAgain, not things that happen overnight or in a couple of monthsI feel that they knew this was a lemon but Denton assured me it was a great car and I would get many more miles out of itHe stated the car was practically like newThe mileage on the car for a [redacted] was lowIt should get up to 300,miles or more is what he stated, with good maintenance of courseI received this car and not a week later, the issues began Regards, [redacted] ***

August 5, 2016I am sorry that [redacted] is unsatisfied with our responseIn our defense, it is rather difficult for us to help someone when they do not give us an opportunityShe has absolutely no idea what we may have done to help usShe never gave us a shot.Moving forward, if [redacted] has any further issues, she is welcome to come to us for repairs and we will do everything in our power to help her find a fair and cost effective solution to her problem.SincerelyNeil WPresident

January 27, In response to the complaint logged by [redacted] , I have a couple of points that I would like to bring to lightIn the complaint, [redacted] claims that him and I spoke and also alleges that I was “short and snippy” with himI honestly do not even recall speaking with him let alone being short and snippy as he claimsIf indeed we did speak and he found something I said to be offensive, then my apologiesWe have three locations and sell a lot of vehiclesI speak to several customers in a day's timeI do not remember every conversation with every customer, but I do make my best effort to be polite to everyoneNext, [redacted] claims that we sold him a vehicle with a bad engine, but later in the complaint he stated that the noise did not occur until a week after he purchased the vehicle leading us to reasonably believe that the mechanical failure was not present at time of sale and that it occurred sometime afterwardThen, [redacted] claims that he was never informed of the terms and conditions of the included warrantyI was not present at the time [redacted] purchased his vehicle nor if I was would I be able to remember word for word the conversation that occurred nearly three months ago as I am sure he can't eitherIt is for this reason that we have written agreementsThe first document I would like to direct you to is the "CONTRACT APPLICATION FOR VEHICLE POWERTRAIN COVERAGE” which was signed by the customer at time of purchase and he was given a copyUnder the Terms & Conditions of the policy, I would like to direct you to item #which is written in exceptionally large and bold textItem #clear outlines the limits of liability associated with the policyThe next item that I would like to make you aware of on the “CONTRACT APPLICATION FOR VEHICLE POWERTRAIN COVERAGE” is item #Item #is also written in exceptionally large and bold text and it states that no claims will be paid for any item that is determined to have existed prior to the sale of the contract [redacted] warranty did indeed pay out a claim in accordance with the terms and conditions of the contractThis is further evidence along with the statement made by [redacted] that “the noise did not occur until a week after the sale” that this mechanical problem was not present at time of sale and occurred sometime afterwards.The next item I would like to direct you to is the “BUYERS GUIDE this form was signed by [redacted] and a copy was provided to him at the time of saleThere are several important points on this documentFirst point is the part where is says that the vehicle includes a limited warranty and that the dealer will pay N/A% of the labor and N/A% of the parts for any covered systems that fail during the warranty periodIt clearly lists that the dealer is not paying any part of the repairVery simply the warranty is through a third party company and not the dealerThe next important point on this document is the part where it states that a service contract is available for an additional feeThere were other service contracts available that [redacted] could have purchased at the time of sale that would have provided additional coverage [redacted] opted not to purchase a Service contract and go with the included service contractThe last important point on this document is on the reverse side, right above where [redacted] signedIt provides a list of some major defects that may occur in used motor vehiclesI truly am sorry that [redacted] experienced a problem with the vehicle he purchased hereIt is never our wish for any customer to experience a mechanical problem of any sort, but it can and does happenEven brand new vehicles include a warranty because of the possibility that problems may occurThe vehicle [redacted] purchased was far from newAt the time of purchase it was eleven years old and had just over 115,milesIt is our opinion based upon [redacted] 's own statements and the policy of the warranty company that this problem did not exist at the time of purchase, but that it occurred sometime down the roadWe have no way of knowing how the vehicle was operated while in [redacted] 's careWe do know that [redacted] Warranty honored [redacted] 's claim and paid according to the terms and conditions of the contract which [redacted] agreed to at the time of purchaseWhile this is an unfortunate occurrence, at no time, either before or after the sale did Clear Choice Auto Sales agree to be responsible for any differences between the service contracts limit of liability and actual repair costsFurther, we feel that accurate documentation was provided to the customer outlining these policiesPlease feel free to contact me if I may be of further assistanceSincerely, Neil W President

September 13, 2016I appreciate the opportunity to address the concerns of [redacted] ***She did in fact purchase a [redacted] from us on 06/16/She purchased it as/is and agreed to be responsible for any repairsI have enclosed sufficient documentation attesting to such.Next matter at hand, we agreed to allow [redacted] to make payments to us for the remaining $that she still owed at time of purchaseShe did not have the funds at time purchase and after listening to her story of being widowed, we felt bad and agreed to help herHer credit card has been declined every time we attempted to run itWe have contacted her about the bad debt, but she refuses to make good.It is my opinion that complaint has more to do with us attempting to collect this debt and less to do with problems that actually exist.Sincerely,Neil WPresident

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the offer is not appropriate given the evidence provided beforehand.The truck HAD already been inspected by an impartial official party - the State Inspector ( [redacted] , Inspection Quality Assurance Officer) Her contact information is [redacted] ***Harrisburg, PA 17112, o: ###-###-#### Why would we choose to go to a garage of "your" choosing - since it was "YOUR" garage that inspected the truck on November 25, -- weeks before we purchased the truck? Why would we trust your judgement since it has been proven inconsistent and invalid?Not giving us a full refund for the truck we purchased is unacceptable.We still are expecting a full refund for the truck Regards, [redacted]

January 7, 2016I read the complaint logged by [redacted] as well as his desired settlementWhile it’s possible they may be related, [redacted] is not the purchaser or registered owner of the vehicle and because of which it just is not possible for us to discuss this matter with him.If the actual owner of the vehicle wishes to reach out to either us or you, we would be happy to enter intodiscussions with them.Sincerely,Neil W.President

January 7, 2016I read the complaint logged by [redacted] as well as his desired settlementWhile it’s possible they may be related, [redacted] is not the purchaser or registered owner of the vehicle and because of which it just is not possible for us to discuss this matter with him.If the actual owner of the vehicle wishes to reach out to either us or you, we would be happy to enter intodiscussions with themSincerely, Neil WPresident

August 5, 2014It is difficult for me to respond to *** ***'s complaint since he has not provided us with a copy of the repair receiptWe do not know what work was done and for what he was chargedThe best that I can do with the information that he provided is to speculate as to what
charges he might have incurredhave attached a copy of *** ***'s warranty contract and highlighted the parts that I feel would likely answer the questions at handHopefully, this will serve to answer his questionsIf he would like to provide us with an invoice for the repairs, I am certain that I will be able to give a more concise answer.Here are a few points to consider which I have marked with a highlighter in the attached form*** ***'s warranty does provide rental car coverageI cannot tell you why he chose not to take advantage of that service, but it was available*** ***'s warranty does have a $deductible per occurrence3.*** ***'s warranty does not cover sales tax on parts or servicesThat is his responsibility4.*** ***'s warranty does not cover diagnostic chargesThey are his responsibility.Hopefully, this answers the questions at handPlease let me know if I can be of further assistance.Sincerely,Neil ** W*** President Wiest Enterprises, Inc

August 12, 2015I do not agree with the facts of the complaint as presentedWith that being said, if one of our customer's is experiencing a difficulty and there is a reasonable solution to it, it is always our goal to make our customers happyIf there is a way for us to help here, we will gladly
do what we canThe hurdle that we have here is that the person who filed this complaint is not the owner of the vehicle and it is not possible for us to make a settlement / repair offer with someone who is not the vehicle's rightful owner.If the vehicle's owner wishes to become involved in the Revdex.com complaint, I will be happy to discuss it further with them.Sincerely,Neil FW*** President W*** Enterprises, Inc

January 27, 2016In response to the complaint logged by *** *** ***, I have a couple of points that I would like to bring to light.In the complaint, *** *** claims that him and I spoke and also alleges that I was “short and snippy” with himI honestly do not even recall speaking with him let alone being short and snippy as he claimsIf indeed we did speak and he found something I said to be offensive, then my apologiesWe have three locations and sell a lot of vehiclesI speak to several customers in a day's timeI do not remember every conversation with every customer, but I do make my best effort to be polite to everyone.Next, *** *** claims that we sold him a vehicle with a bad engine, but later in the complaint he stated that the noise did not occur until a week after he purchased the vehicle leading us to reasonably believe that the mechanical failure was not present at time of sale and that it occurred sometime afterward.Then, *** *** claims that he was never informed of the terms and conditions of the included warrantyI was not present at the time *** *** purchased his vehicle nor if I was would I be able to remember word for word the conversation that occurred nearly three months ago as I am sure he can't eitherIt is for this reason that we have written agreementsThe first document I would like to direct you to is the "CONTRACT APPLICATION FOR VEHICLE POWERTRAIN COVERAGE” which was signed by the customer at time of purchase and he was given a copyUnder the Terms & Conditions of the policy, I would like to direct you to item #which is written in exceptionally large and bold textItem #clear outlines the limits of liability associated with the policy.The next item that I would like to make you aware of on the “CONTRACT APPLICATION FOR VEHICLE POWERTRAIN COVERAGE” is item #Item #is also written in exceptionally large and bold text and it states that no claims will be paid for any item that is determined to have existed prior to the sale of the contract*** warranty did indeed pay out a claim in accordance with the terms and conditions of the contractThis is further evidence along with the statement made by *** *** that “the noise did not occur until a week after the sale” that this mechanical problem was not present at time of sale and occurred sometime afterwards.The next item I would like to direct you to is the “BUYERS GUIDE this form was signed by *** *** and a copy was provided to him at the time of saleThere are several important points on this documentFirst point is the part where is says that the vehicle includes a limited warranty and that the dealer will pay N/A% of the labor and N/A% of the parts for any covered systems that fail during the warranty periodIt clearly lists that the dealer is not paying any part of the repairVery simply the warranty is through a third party company and not the dealerThe next important point on this document is the part where it states that a service contract is available for an additional feeThere were other service contracts available that *** *** could have purchased at the time of sale that would have provided additional coverage*** *** opted not to purchase a Service contract and go with the included service contractThe last important point on this document is on the reverse side, right above where *** *** signedIt provides a list of some major defects that may occur in used motor vehicles.I truly am sorry that *** *** experienced a problem with the vehicle he purchased hereIt is never our wish for any customer to experience a mechanical problem of any sort, but it can and does happenEven brand new vehicles include a warranty because of the possibility that problems may occurThe vehicle *** *** purchased was far from newAt the time of purchase it was eleven years old and had just over 115,milesIt is our opinion based upon *** ***'s own statements and the policy of the warranty company that this problem did not exist at the time of purchase, but that it occurred sometime down the roadWe have no way of knowing how the vehicle was operated while in *** ***'s careWe do know that *** Warranty honored *** ***'s claim and paid according to the terms and conditions of the contract which *** *** agreed to at the time of purchaseWhile this is an unfortunate occurrence, at no time, either before or after the sale did Clear Choice Auto Sales agree to be responsible for any differences between the service contracts limit of liability and actual repair costsFurther, we feel that accurate documentation was provided to the customer outlining these policies.Please feel free to contact me if I may be of further assistance.Sincerely,Neil W. President

I am not willing to refund Mr*** for the truck Both I and the owner of the garage that performed the inspection have reached out to Mr*** and offered to help him We feel that this is a very reasonable offer especially given the time that has passed from the time of purchase and when he came forward with an issue.As a final offer to satisfy Mr***, we would be willing to have a different garage of our choosing look at the truck to see what issues exist and see what can be d done to help him.Sincerely,Neil FW***PresidentW*** Enterprises, Inc

July 19, 2017I appreciate the opportunity to address the concerns of *** ***The *** *** that *** *** purchased from our dealership was sold to him AS/IS without any warranty expressed or impliedFurther, he agreed to be responsible for repairing or correcting any mechanical
defects that presently exist or may occur with the vehicle.This was clearly represented to him on three separate forms which I have enclosedAdditionally, we provided him with a list of major defects that may occur in used motor vehicles.Please feel free to contact me with any further questions.Sincerely, Neil W. President

I am not willing to refund Mr*** for the truck Both I and the owner of the garage that performed the inspection have reached out to Mr*** and offered to help him We feel that this is a very reasonable offer especially given the time that has passed from the time of purchase and when he came forward with an issueAs a final offer to satisfy Mr***, we would be willing to have a different garage of our choosing look at the truck to see what issues exist and see what can be d done to help himSincerely,
Neil FW***
President
W*** Enterprises, Inc

In response to the complaint logged by Mr*** ***, I have a couple of points that I would like to bring to lightIn the complaint, Mr*** claims that he purchased a *** *** from us on December 7, and that it was Pennsylvania State inspected by ***
Automotive on November 25, He also States that he spoke with us on March and March 16, We do not dispute any of those statements.On both occasions that Mr*** spoke with us regarding this issue, we offered to have our repair facility take a look at his vehicle and help him as best as we were ableHe refused our offer both timesIn addition to our repeated offers to helpChris P***, owner of *** Automotive, the garage that inspected the vehicle back in November, contacted Mr*** on March 17, and offered to take a look at the truck for Mr*** free of chargeMr*** refused MrP*** offer to help as wellWe made this offer as a token of goodwill in an effort to maintain customer Satisfaction and not because we believe that we have committed any wrongdoing in this matterThe fact of the matter is that more than three months have passed since the time Mr*** purchased the vehicle and when he made us aware that there was a problemWe do not believe that the current problem existed at the time the vehicle was inspected or at the time that it was soldFor your record, we have enclosed a copy of the PA inspection completed by *** Automotive on November 25, As you can see, there are no notations in regard to any rust related issues on the vehicleShould he change his mind, our initial offers to help remain in effectPlease feel free to contact either one of us if we may be of further assistanceSincerelyNeil FW*** Chris P***President Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

September 13, 2017I appreciate the opportunity to address the concerns of [redacted]. We did not tell him that we would repair the window or to come back on another date.As an act of goodwill, Clear Choice will gladly split the repair cost of the window with [redacted] if he would like to bring the vehicle into our repair facility.Sincerely,Neil WPresident

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Thanks, but no thanks to their offer to correct future issues with the vehicle I purchased.  I would never trust their mechanics to correctly repair any problem that may occur in the future.  In my original complaint, it was my opinion and the opinion of my trusted mechanic, that corners were cut in the State Inspection. These actions risked my safety, as well as the safety of my passengers.  Clear Choice would never admit to such a claim, however it is the truth.  I am finished with this correspondence with them and will no longer respond.  I will also voice my concerns to anyone I come in contact with that may be thinking of purchasing a vehicle from Clear Choice.      
Regards,
[redacted]