Clear Choice Auto Sales

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:1. Clear Choice DOES offer an in house warranty. See fax that I sent over. This is what was taped on the car in the lot. 2. Denton did tell me that the Inspection had been done. He stated he has a guy that does them. He was not specific with me on the details. Perhaps it's was because I'm a female and am not very knowledgeable about cars. I was trusting him to be honest with me. 3.The car made noises from day one and I did call him a couple of days later. (Denton is who I spoke to.) He never offered me the opportunity to bring the car in. That is false. I did ask him about the messages on the front dash that they were to address previous to me picking up the vehicle. (My rear brake lights which were never fixed) He stated anything that was wrong I would need to address the warranty company I'd purchased. He stated that warranty nullified the dealer warranty. My husband has a friend who's a mechanic who we asked to come look at the car, he found that it was some water compartment that was bad. I called the [redacted] dealership and they stated DO NOT DRIVE the car. ( This is less than one week after purchasing the car-See receipt as well as rental car I needed to purchase due to this) I had the car towed to [redacted].4. As far as the [redacted], please refer to the ledger from [redacted]. I had the manager print out the service of the car. (Denton told me that the car was serviced there regularly. The car had not been seen since 2009 I believe besides the car being taken there to be then sold to auction. The sales rep stated the car was too old for them to sell. He also advised me that all of the issues I'm having with the car, only having had it 4-5 months are not things that wouldve happened over night. I only drive about 12 miles to work everyday and that's it. 5. As stated previously, I spoke to Denton once,maybe twice never Neil. My concerns were about the warranty what was covered. Again, he stated his warranty was void due to me purchasing the other warranty. My husband tried to rectify the situation for me due to him knowing more about the details on the car than I could explain. I feel like I was taken advantage of entirely. My husband did discuss the fee of the car with him and I believe in the end, Denton did say something about having knowledge about the water pump. This vehicle NEVER wouldve passed inspection in November. The [redacted] explained that to me when I was in. Now, it's looking like several more thousand dollars are going to be needed for this car to pass inspection in the next few months. As you can see on the documents I sent, some major components of the car are in failure state. Again, not things that happen overnight or in a couple of months. I feel that they knew this was a lemon but Denton assured me it was a great car and I would get many more miles out of it. He stated the car was practically like new. The mileage on the car for a [redacted] was low. It should get up to 300,000 miles or more is what he stated, with good maintenance of course. I received this car and not a week later, the issues began. 
Regards,
[redacted]

January 27, 2016
In response to the complaint logged by [redacted], I have a couple of points that I would like to bring to light.
In the complaint, [redacted] claims that him and I spoke and also alleges that I was “short and snippy” with him. I honestly do not even recall speaking with him let alone being short and snippy as he claims. If indeed we did speak and he found something I said to be offensive, then my apologies. We have three locations and sell a lot of vehicles. I speak to several customers in a day's time. I do not remember every conversation with every customer, but I do make my best effort to be polite to everyone.
Next, [redacted] claims that we sold him a vehicle with a bad engine, but later in the complaint he stated that the noise did not occur until a week after he purchased the vehicle leading us to reasonably believe that the mechanical failure was not present at time of sale and that it occurred sometime afterward.
Then, [redacted] claims that he was never informed of the terms and conditions of the included warranty. I was not present at the time [redacted] purchased his vehicle nor if I was would I be able to remember word for word the conversation that occurred nearly three months ago as I am sure he can't either. It is for this reason that we have written agreements. The first document I would like to direct you to is the "CONTRACT APPLICATION FOR VEHICLE POWERTRAIN COVERAGE” which was signed by the customer at time of purchase and he was given a copy. Under the Terms & Conditions of the policy, I would like to direct you to item #7 which is written in exceptionally large and bold text. Item #7 clear outlines the limits of liability associated with the policy.
The next item that I would like to make you aware of on the “CONTRACT APPLICATION FOR VEHICLE POWERTRAIN COVERAGE” is item #9. Item #9 is also written in exceptionally large and bold text and it states that no claims will be paid for any item that is determined to have existed prior to the sale of the contract. [redacted] warranty did indeed pay out a claim in accordance with the terms and conditions of the contract. This is further evidence along with the statement made by [redacted] that “the noise did not occur until a week after the sale” that this mechanical problem was not present at time of sale and occurred sometime afterwards.The next item I would like to direct you to is the “BUYERS GUIDE this form was signed by [redacted] and a copy was provided to him at the time of sale. There are several important points on this document. First point is the part where is says that the vehicle includes a limited warranty and that the dealer will pay N/A% of the labor and N/A% of the parts for any covered systems that fail during the warranty period. It clearly lists that the dealer is not paying any part of the repair. Very simply the warranty is through a third party company and not the dealer. The next important point on this document is the part where it states that a service contract is available for an additional fee. There were other service contracts available that [redacted] could have purchased at the time of sale that would have provided additional coverage. [redacted] opted not to purchase a Service contract and go with the included service contract. The last important point on this document is on the reverse side, right above where [redacted] signed. It provides a list of some major defects that may occur in used motor vehicles.
I truly am sorry that [redacted] experienced a problem with the vehicle he purchased here. It is never our wish for any customer to experience a mechanical problem of any sort, but it can and does happen. Even brand new vehicles include a warranty because of the possibility that problems may occur. The vehicle [redacted] purchased was far from new. At the time of purchase it was eleven years old and had just over 115,000 miles. It is our opinion based upon [redacted]'s own statements and the policy of the warranty company that this problem did not exist at the time of purchase, but that it occurred sometime down the road. We have no way of knowing how the vehicle was operated while in [redacted]'s care. We do know that [redacted] Warranty honored [redacted]'s claim and paid according to the terms and conditions of the contract which [redacted] agreed to at the time of purchase. While this is an unfortunate occurrence, at no time, either before or after the sale did Clear Choice Auto Sales agree to be responsible for any differences between the service contracts limit of liability and actual repair costs. Further, we feel that accurate documentation was provided to the customer outlining these policies.
Please feel free to contact me if I may be of further assistance.
Sincerely,
Neil W. 
President

January 7, 2016I read the complaint logged by [redacted] as well as his desired settlement. While it’s possible they may be related, [redacted] is not the purchaser or registered owner of the vehicle and because of which it just is not possible for us to discuss this matter with...

him.If the actual owner of the vehicle wishes to reach out to either us or you, we would be happy to enter intodiscussions with them.
Sincerely,
Neil W.
President

July 25, 2017I appreciate the opportunity to address the concerns of [redacted]. We apologize for any confusion he may have had. I think the biggest problem we have to overcome is the language barrier. Neither one of us are able to understand each other very well.He has powertrain warranty...

coverage on the vehicle he purchased for 90 days or 4,500 miles. It does not sound like the problem he has experienced falls within the covered components of that coverage. If he would like for us to look at the problem for him, we would be willing to do so and have any necessary repairs completed at the lowest possible price.Sincerely.Neil W President

August 12, 2015I do not agree with the facts of the complaint as presented. With that being said, if one of our customer's is experiencing a difficulty and there is a reasonable solution to it, it is always our goal to make our customers happy. If there is a way for us to help here, we will...

gladly do what we can. The hurdle that we have here is that the person who filed this complaint is not the owner of the vehicle and it is not possible for us to make a settlement / repair offer with someone who is not the vehicle's rightful owner.If the vehicle's owner wishes to become involved in the Revdex.com complaint, I will be happy to discuss it further with them.
Sincerely,
Neil F. W[redacted]
President W[redacted] Enterprises, Inc.

In response to the complaint logged by Mr. [redacted], I have a couple of points that I would like to bring to light.In the complaint, Mr. [redacted] claims that he purchased a 2003 [redacted] from us on December 7, 2015 and that it was Pennsylvania State inspected by [redacted] Automotive on...

November 25, 2015. He also States that he spoke with us on March 9 and March 16, 2016. We do not dispute any of those statements.On both occasions that Mr. [redacted] spoke with us regarding this issue, we offered to have our repair facility take a look at his vehicle and help him as best as we were able. He refused our offer both times. In addition to our repeated offers to help. Chris P[redacted], owner of [redacted] Automotive, the garage that inspected the vehicle back in November, contacted Mr. [redacted] on March 17, 2016 and offered to take a look at the truck for Mr. [redacted] free of charge. Mr. [redacted] refused Mr. P[redacted] offer to help as well.We made this offer as a token of goodwill in an effort to maintain customer Satisfaction and not because we believe that we have committed any wrongdoing in this matter. The fact of the matter is that more than three months have passed since the time Mr. [redacted] purchased the vehicle and when he made us aware that there was a problem. We do not believe that the current problem existed at the time the vehicle was inspected or at the time that it was sold. For your record, we have enclosed a copy of the PA inspection completed by [redacted] Automotive on November 25, 2015. As you can see, there are no notations in regard to any rust related issues on the vehicle. Should he change his mind, our initial offers to help remain in effect.Please feel free to contact either one of us if we may be of further assistance.SincerelyNeil F. W[redacted]       Chris P[redacted]President              Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the offer  is not appropriate given the evidence provided beforehand.The truck HAD already been inspected by an impartial official party - the State Inspector ([redacted], Inspection Quality Assurance Officer).   Her contact information is [redacted]. Harrisburg, PA 17112, o: ###-###-####.  Why would we choose  to go to a garage of  "your" choosing - since it was "YOUR" garage that inspected the truck on November 25, 2015 -- weeks before we purchased the truck?  Why would we trust your judgement since it has been proven inconsistent and invalid?Not giving us a full refund for the truck we purchased is unacceptable.We still are expecting a full refund for the truck.
Regards,
[redacted]

August 5, 2016I am sorry that [redacted] is unsatisfied with our response. In our defense, it is rather difficult for us to help someone when they do not give us an opportunity. She has absolutely no idea what we may have done to help us. She never gave us a shot.Moving forward, if [redacted] has any further issues, she is welcome to come to us for repairs and we will do everything in our power to help her find a fair and cost effective solution to her problem.Sincerely. Neil W. President

September 13, 2016I appreciate the opportunity to address the concerns of [redacted]. She did in fact purchase a 1997 [redacted] from us on 06/16/2016. She purchased it as/is and agreed to be responsible for any repairs. I have enclosed sufficient documentation attesting to such.Next matter at...

hand, we agreed to allow [redacted] to make payments to us for the remaining $658.85 that she still owed at time of purchase. She did not have the funds at time purchase and after listening to her story of being widowed, we felt bad and agreed to help her. Her credit card has been declined every time we attempted to run it. We have contacted her about the bad debt, but she refuses to make good.It is my opinion that complaint has more to do with us attempting to collect this debt and less to do with problems that actually exist.Sincerely,Neil W. President

January 7, 2016I read the complaint logged by [redacted] as well as his desired settlement. While it’s possible they may be related, [redacted] is not the purchaser or registered owner of the vehicle and because of which it just is not possible for us to discuss this matter with him.If the...

actual owner of the vehicle wishes to reach out to either us or you, we would be happy to enter intodiscussions with them.Sincerely,Neil W.President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:There are no language barrier between I and dearler because I do know the problem I mentioned is not under the coverage.what I want to declare is that the dearler do know the problem of right front window before they sell the car to me.they just play a trick with the custom ,if I found the problem before I bought the car,I will not pay at that price.
Regards,
[redacted]

May 4, 2016I appreciate the opportunity to address the concerns of [redacted].Her first concern appears to be with her warranty. Clear Choice Auto Sales does not offer its own warranty as she suggested. All of the warranties that we offer are through a third party. Clear Choice at no point agreed to...

pay for any repairs. This can be referenced on the front page of the Buyers Guide which the customer has signed and received a copy of We have included a copy of this for your reference. The warranty company did however pay for [redacted]'s repair claim in accordance with the contract guidelines.Her next concern appears to be with the State inspection of the car. First, let me say that Clear Choice does not perform State inspections as she suggested.I have a concern of the validity of her statement where she says that her car has been making weird noises since she had the initial repair done. She stated previously that the repair was completed one week after she purchased the car which was on December 28, 2015. It doesn't make sense that if the car was making funny noises since the first week of January 2016 as she stated, that she would continue to operate it for another four months and over 3,000 miles. Commonsense would suggest that if her car was truly making funny noises that she would have brought it to our attention sometime sooner than April 30" when we became aware of the issue. Secondly, when [redacted] had the initial warranty repair completed on January 5, 2016 it was completed by [redacted], our local [redacted] dealer. At the time of that repair. [redacted] also performed a maintenance inspection on the vehicle as shown on page 5 of the [redacted] report which I have included. If all of these alleged problems truly existed at the time of purchase as [redacted] suggested, I think it be reasonable to assume that some of these alleged issues would have surfaced then.We did offer to have the vehicle looked at free of charge by the garage that performed the State inspection back in November and if repairs were needed that are not covered under the warranty we would have them completed at the lowest possible cost.As far as the comment of me mocking her, that is untrue. [redacted] and I never spoke as she suggested. I only ever spoke to [redacted] and I probably was a bit short with him, but only after he began swearing and name calling. Up until the point where he lost his temper, I was being polite and sincerely trying to help him. He kept insisting that we cover all of the expenses. It was then that we explained to him that it would be difficult for us or the garage to accept full financial responsibility for any repairs that may be needed due to the time that has passed along with the miles put onto the car. Afterward, he became very belligerent. I really tried my best to remain calm and professional, but after he called me a "[redacted] low life Sg" and my coworker Denton, a lying piece of [redacted] to use his exact words, I was pretty much done being helpful at that point. Like anyone, there is a limit as to what I am willing to put up with.Next, as to the suggestion they were overcharged by us for the car, we did not charge the [redacted]'s a single penny more than what they agreed to pay for it. If they didn't agree with the price at the time of purchase, they should not have purchased it. Nobody forced them to purchase the vehicle.SincerelyNeil W. President

July 22, 2016I appreciate the opportunity to address the concerns of [redacted]. This is the first time that I have been made aware of any issue pertaining to her vehicle. According to her letter, the first issue [redacted] had took place January 18, 2016 when it was that she alleged that she had a...

brake line rupture. That's a shame that took place and we are happy that she is okay. We have no way of knowing when a hydraulic brake line is going to burst. At the time the vehicle was inspected, sold and for the first 119 days that she owned it, there were no problems what so ever. She never made us aware of this issue at the time it took place. Her warranty time had elapsed by then and even though this is not a covered component under her warranty, we would have offered her a significant discount on the repairs had she have come to us.The next issue she had happened 6 months after the first issue and 10 months after she purchased the vehicle. well past her warranty expiration date. According to [redacted], this repair required her to replace the front brake pads, the front rotors, the left front wheel bearing as well as the caliper pins and bolts. I can only speculate on this because again, [redacted] did not afford us an opportunity to look at the vehicle when this took place even though we would have offered her a significant discount on the repairs had she have come to us. My best guess based upon my experience and the parts that she had replaced is that her left front caliper seized (possibly as a result of the previous brake repair she had completed) and that caused her brake on that side to heat up. From there. I would guess that rather than stopping. She continued driving it that way for Some time until the left front brake got so hot that it melted all of the grease out of the wheel bearing causing it to wear out very quickly. Again. I can only speculate that this is what happened as we have not had an opportunity to look at the vehicle. Nothing in her complaint remotely suggests that any of the problems came about as a result of improper state inspections or faulty workmanship on our part.Moving forward, if [redacted] has any further issues, she is welcome to come to us for repairs and we will do everything in our power to help her find a fair and cost effective solution to her problem.Sincerely,Neil W. President

September 13, 2016I appreciate the opportunity to address the concerns of [redacted]. I would like to help her as best as I am able, but I am having a hard time deciphering the facts based upon the information she provided. I have record of her purchasing a vehicle from us on May 19th,...

2016. In her letter she first states that she purchased it in July and later states she purchased it on June 20th. Then she states she spoke with us on August 22nd. 23rd& 24th, but that the problem didn’t occur until August 30th, 2016. Somewhere, [redacted] has her dates jumbled up.I have not personally spoke with her nor do I know what the problem is with the vehicle. At purchase, her vehicle would have included a 90 day powertrain warranty through [redacted]. If we go off of the earliest date she says that she contacted us which was August 22, it still would be past the expiration of her warranty.If [redacted] would like, she is welcome to call me. I will help her identify what is wrong with the vehicle and help her by having the vehicle repaired at the lowest possible price.Sincerely,Neil W. President

Review: I have had vehicle a total of nine (9) days out of forty two (42). I did not receive a loaner car or rental car to replace car purchased, I was left to walk or ride bicycle as a mode of transportation for these days to get to work and home. I did rent a car for three days to be able to follow through with prior commitments I had. The deductible on warranty was $100.00. I paid to the garage that Clear Choice took car to be repaired an amount of $360.41.Desired Settlement: Refund to me the amount of car rental and amount over the deductible jn the amount of $360.41

Business

Response:

August 5, 2014It is difficult for me to respond to [redacted]'s complaint since he has not provided us with a copy of the repair receipt. We do not know what work was done and for what he was charged. The best that I can do with the information that he provided is to speculate as to what charges he might have incurred. have attached a copy of [redacted]'s warranty contract and highlighted the parts that I feel would likely answer the questions at hand. Hopefully, this will serve to answer his questions. If he would like to provide us with an invoice for the repairs, I am certain that I will be able to give a more concise answer.Here are a few points to consider which I have marked with a highlighter in the attached form.1. [redacted]'s warranty does provide rental car coverage. I cannot tell you why he chose not to take advantage of that service, but it was available.2. [redacted]'s warranty does have a $100.00 deductible per occurrence. 3.[redacted]'s warranty does not cover sales tax on parts or services. That is his responsibility.4.[redacted]'s warranty does not cover diagnostic charges. They are his responsibility.Hopefully, this answers the questions at hand. Please let me know if I can be of further assistance.Sincerely,Neil ** W[redacted] President Wiest Enterprises, Inc.

Review: See attached letter to the Seller.....

May 28, 2013

[redacted] Enterprises, Inc. (PA Entity Number [redacted])

DBA Clear Choice Auto Sales (PA Entity Number 3242991)

[redacted], President

RE: Auto Sales Transaction – 2001 Jeep Cherokee VIN [redacted]

NOTICE OF CLAIM

**. [redacted];

On April 27th, 2013 I purchased a vehicle (2001 Jeep Cherokee) from Clear Choice Auto Sales in [redacted], PA. The vehicle was sold to me with a 90 day warranty ([redacted]) included as part of the purchase price. Upon taking delivery of the vehicle, I had a Maryland Safety Inspection completed on the vehicle which it failed. Since the vehicle was sold to me with a current Pennsylvania Annual Safety Inspection which was completed only 2 months prior and **. [redacted] (Clear Choice Auto) assured me that the car had been inspected by his mechanic, passed the PA annual safety inspection and that there were no recommendation for repairs. Further, the warranty included in the purchase price requires that the vehicle be inspected as pre-existing conditions are not covered under the warranty.

When the inspection for the Maryland State Vehicle inspection turned up defects that should have been flagged and repaired as part of the PA inspection (broken ball joints, failed wheel bearings, a short in a headlights, etc.), I contacted **. [redacted] and he suggested that I contact the Warranty Company. After about a week, the warranty company sent out a representative to inspect the vehicle and indicated to my mechanic that these defects were pre-existing and therefore not covered by the warranty. When I called the Warranty Company they told me that they were covering only two items (a total of $235.00) of the more than $2,000.00 worth of work required to put this car safely on the road. The explanation they gave me for the limited coverage was that their labor rates are lower than those charged by the repair shop and that it is not clear that the problems are resulting in a “breakdown”.

Considering all this, I decided to take this vehicle to another shop to get a second opinion on its condition. The second repair shop was in agreement with nearly all the required repairs detailed from the first shop. The second shop called the warranty company, and again the warranty company said that they were not responsible for the repairs because they were a result of a pre-existing condition that should have be corrected by you (Seller) prior to executing the warranty. The Warranty Company suggested that we contact you to see how you want to handle this since the vehicle was not properly inspected prior to you executing the warranty. The Warranty Company indicated that they have contacted you as well.

As of today, my mechanic, your Warranty Company and I have all tried to reach **. [redacted] by phone. I left a message with you personally on Tuesday (5/21/13) morning and you indicated that you would have **. [redacted] return the call. He did not. I called and spoke with **. [redacted] on Wednesday (5/22/13) and he indicated that he had not had an opportunity to speak with you regarding the required repairs on the vehicle. I called **. [redacted] again on Thursday (5/23/13) at which time he indicated to me that you would not be taking any responsibility for the condition of the vehicle citing lack of profit on your end. I urged **. [redacted] to once again discuss this with you. I have not heard from you or him.

Understand that I have now had the vehicle for more than one month and two repair shops and your warranty company all concur that this vehicle cannot be safely operated. This vehicle was represented and sold as a safe, drivable vehicle and was conveyed to me as such with a warranty. This was not an AS-IS sale. Either knowingly or otherwise, [redacted] Enterprises (DBA Clear Choice Auto Sales) misrepresented the condition of the vehicle at the time of the sale. I can no longer be denied the use of a vehicle that was represented to me as being in safe working condition.

At this time I am making one last request that you step in and take responsibility for the condition of the vehicle that you sold. [redacted] has agreed to assist with some repairs that would have been covered although they are not paying for parts that either shop can warrant and they are not paying labor rates that are even close to current rates. [redacted] has generously offered to complete the repairs at their cost and I am paying to have other repairs done to the vehicle to ensure that it remains serviceable and safe. At this time [redacted] Enterprises (DBA Clear Choice Auto Sales) is the only party to this transaction that is not taking any responsibility for the condition of the vehicle. **. [redacted] maintains that the mechanic used by [redacted] Enterprises (DBA Clear Choice Auto Sales) inspected the vehicle and found that it needed no repairs to be safely operated on the road which is why he told me the vehicle was safe and did not need any repairs. I did not by a vehicle from your mechanic, I bought it from you. If **. [redacted]’s representation on the condition of vehicle was based on the report from your mechanic, then that is a situation between you and your mechanic. As the seller, an accurate representation of the condition of the vehicle is required unless the sale is termed as-is.

If I do not hear from you within 48 hours of receipt of this letter, I will assume that you maintain your irreproachable stance on this matter and will be forced to pursue other avenues.

I understand that this is a used car and that there are issues that will arise that are not related to the safe operation of the vehicle. I am not asking nor would I expect that you would take responsibility for these items (air conditioning that doesn’t work, stereo speakers that do not work, etc.) as they are to be expected with any used vehicle. I am simply asking that you give me what was represented and what I paid for which is a used vehicle in safe operating condition. I sincerely hope that you are committed to resolving this issue quickly and without any further delay.

Regards;

[redacted]Desired Settlement: The seller has maintained that they are not responsble for the misrepresented condition of the vehicle because their maechanic told them the vehicle did not need repairs. I did not by the vehicle from their mechanic. Since it was purchsed I have had two licensed mechanics and the dealershps warranty company inspect the vehicle and they all agree that the condition of the vehicle is usafe and needs to be repaired. I am asking the dealership to pay for the repairs necessary to restore the car to the safe condition as it was represented.

Consumer

Response:

[redacted] <[redacted]>