Clearview AutoGlass

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAfter filing this complaint with Revdex.com, Pinkerton contacted us to come and sign "final" paperwork that same eveningThey advised us that the bank the loan was processed thru would have all the information completed and we would be able to start making our payments after the following business dayWe have contacted the bank again late yesterday and they still have the account on hold stating the information has not been received from Pinkerton so they have not released the hold on the account, therefore we still cannot make our payment on the loanAlso in regards to Pinkerton stating this was "an honest mistake", I find that hard to agree to since there were multiple cars damaged on their lot by this sign that fell - per their information almost weeks after we purchased the vehicle- and Pinkerton conveniently neglected to record repairs to any of the vehiclesWe tried to contact GM themselves and they would not help with the issue of the ENTIRE car being repainted (car was taken to a body shop who verified the entire car except for the bumpers had been repainted) and possible windows broken (glass was found in the trunk of the car) due to no report of repairs being done to the vehicle We feel the $difference in the vehicle pricing was the very least the dealership could do for all our stress and inconvenience of multiple trips to their dealership and traveling to Lynchburg ourselves to find the replacement car to close out this horrible experience.The ENTIRE Management staff at Pinkerton was horrible to deal with, being argumentative and having bad attitudes during our conversations with them.We would like to make our payment and would appreciate help in making sure this is accomplished Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] should call [redacted] introduce himself and setup a meeting time when both of us should meet to discuss the issueThen come up with a plan to have my vehicle serviced correctly Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ok so first off don't tell me the other fewer had not fixed the problem because before I brought it to you the motor was working fine I brought it to you for you to align the wipers and not anything elseAlso to prove that to you yesterday January 19, I took my van to a other GMC dealer that I trust and when they completed what I needed done just like I had told you they never had to replace anything nor did they say the motor was bad they aligned the wipers like I needed and that was allInstead you all wanted me to replave everything dealing with the wipers which was unnecessary and also wipers motors for the van if I had to get them cost $im pretty sure when you quoted me the price it was three times that muchAlso since we are getting no where I want to let you know my parents have a Cadillac and all other family members have GMC vehicles but I can let you know now they have already decided to no come to your dealerSo this problem is not resolved and I will continue to push the issue wether it is through this organization or through reviews online.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Pinkerton has never stated anything about engine damage ever up until my last visit at the shopIf I was told that my car had bad engine damage then why would I spend $on replacing the engineThe problem here is that the harmonic balancer was installed incorrectly which is why I have engine damage to where I need a new engine but the car isn't even over 100,milesIt's cars out there that are way over 100,milesAnd my car has been in and out of service department for the same reason multiple times because the of the simple fact that it wasn't fixed the first time and I had to come back to get it done correctlyThe only reason I kept going back to Pinkerton because this is the dealership I purchased the car from so I felt it was their responsibility to make sure the car was running correctlyEvery time I came into the service shop I've spent over $and the amount of money I've spent at this shop my car should not be in the condition it is inI've had body damage on my car that I could have fixed four to fives times by now with the amount of money I've been spending at Pinkerton but the way Pinkerton is designed is to keep you coming back in for more and more service so you can spend more money but I promise I won't let you guys get over on meYALL HAVE MESSED WITH THE WRONG ONE!!!

This customer came to our dealership after having another repair facility work on his wipers and they still were not operating properly. Our service writer informed the customer that there would be a diagnostic fee of $which would be deducted from the bill if he chose to have us do the
recommended repairs. Our technician determined that there was an issue with the wiper motor. The customer stated that he had already had it replaced. We cannot be responsible for the quality of work performed by another facility. Without further authorized repairs, we cannot determine whether the other facility had installed a faulty motor, or had improperly wired the repair. If we had performed the original repair, of if GM parts had been used, there would have been warranty to correct the problem at no charge. Unfortunately, neither was done so the only recourse we have is to refer him back to the original repair facility. He was notified ahead of time that there would be a diagnostic charge because it takes time from our technician and use of our shop. We were dianosing a problem that another shop had already addressed and not corrected. Sincerely,*** ***General ManagerPinkerton Chevrolet Buick GMC Cadillac

Pinkerton Chevrolet did sell this customer a vehicle that had corrective repainting. It was an honest mistake and Pinkerton agreed to correct it as soon as it was discovered. An offer to refind the money was made and after some negotiations, it was agreed that the customer would be
traded into a $more expensive car at no expense to the customer. Due to the customer requesting a substiution of collaterial, and this being out of the rules with the finance company, this process has taken longer than expected. The process has delayed the finalization approximately days We have been in constant contact with the finance institution and have been assured that there will be no effect on the customer's credit rating or score. It will not be considered a late payment. The customer has been contacted and should be in to complete the paperwork this evening and the financing will be corrected tomorrow. We apologized for the inconvenience but have made every effort to correct the mistake as fairly and quickly as possible

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The other dealership agrees that the car needs a new engine yes but they also believe that the damage may have happened from installing the harmonic balancer incorrectlyI have a voice recording of the conversation I had with the service manager and he stated that since my model car does not have a "key and a pulley" that the harmonic balancer has to be marked when taken off so it can be placed back in the same exact spotThe mechanic at Pinkerton stated that he didn't have to mark the harmonic balancer on my car and he didn't know the exact spot which it was inWhich is the first indication that the problem I am having could have came from incorrect installionOn the recording the manager at *** even stated that if it wasn't installed in the same spot it could cause the damage I now haveThis is a very expensive car and Pinkerton must have knew the trouble it came with that's why they helped me out in the past like they didBut now they have caused a problem so big they don't want to pay for itThis car is too expensive to just let them screw me overI am a very active user on Facebook and I know a lot of people in the community and they all have negative feedback about PinkertonI have screen shots of a former employer stating that this company is rigged to keep the customers coming in for more service which I have been going through since I purchased the car in My car loan was for years and the car only runs for years? Come on now how would I cause that? There are cars running with 150,plus milesI also have a screen shot of a employee or former employee stating that he hated working on my carSo we already know you guys did not like meMaybe it's because they could only work on a car like that and not drive one of their own and to see a young black man like myself in a car like that must have made a lot of people angry and jealous so now right after paying off a $29,car loan weeks later my car not even worth $5,REDICULOUS!!!!! YOU GUYS WILL SEE ME IN COURT!!!!

It is unfortunate that this customer is not happy with her repair. I would request that she contact *** ***, our service director , so we can get it back into the shop to correct her issues. Perhaps she can show him exactly what she is detecting so we can address
it. Sincerely,*** ***Pinkerton Chevrolet Buick GMC Cadillac

I am sorry that the customer is not happy. If the other facililty had repaired the wipers properly, he would not have been back to see us for additional repairs. I don't know what type of parts were installed, but they were not GM parts or there would have been a warranty to fix them with no questionsNo matter who installed them factory parts do cost more than other brands, but they have a warranty along with them. We did what the customer asked, for the agreed upon charge. We are respponsiible for our work, not that of another shopEvery customer is advised of our diagnostic fee before we begin any repair.Tell us why here... *** ***General ManagerPinkerton Chevrolet Buick GMC Cadillac

Every customer that offers to co-sign a loan is disclosed the responsiblity they are undertaking. It is made very clear that each individual signing the loan documents is responsible for the full amount of the loan should the other not fulfill their agreement. Each customer signs
multiple documents to confirm that they are aware of their responsiblilties. Most times the vehicle is registered and titled in both names as well. As for the loan approval, Pinkerton takes the written infromation provided by each customer and forwards that to the lending institutions for approval of the loan request. Each lender makes a decision whether or not to approve the loan, and whether they require any further documentation, such as proof of employment, proof of income, or proof of residency. As much documentation as all lenders require, the customer signed multiple copies of paperwork disclosing the responsibilities they were undertaking. That is the whole point in banks, or finance companies requiring co-buyers or co-signers. Both signed the credit applications as well

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear here.The salesman knew my son and I outside of the business I never expected admission that there was improper and immoral business dealings within Pinkerton My lawyer stated this was the first step in the process
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The way myself and son were treated through the whole process was just a total jokeWe were laughed at and mocked by the finance person (***)The extra $was not the point to start with, if Pinkerton had not tried to cover up the fact they were selling a "NEW" car which had been damaged, and then treated us like dirt after we found out what had happenedNot once was a apology offeredThe whole issue of the finance papers being redone should have taken care more swiftly, after numerous calls to *** *** we were told that Pinkerton was the ones that submitted the second application incorrectlyThe only way we got this settled was to call Pinkerton's finance department at their Lynchburg dealership and get them involvedNever again will I or friends patronize such a BAD company to buy a vehicleWorst dealings ever *** ***

It is unfortunate that the customer has problems with his car. It is years old. Pinkerton has done many repairs at no charge or at reduced rates purely to try to help the customer. Most of them have been done outside of any warranty. It was noted and recommended when the
first harmonic balancer was replaced the he should replace the engine. The second repair was done at no charge. We are in agreement with the other dealer that this car needs an engine. It is a performance automobile that is years old. He noted that we replaced the alternator after he had the car 2-months at no charge. That is outside of the warranty that he signed at the time of purchase. Our suggestions and repairs were confirmed by the other dealer. It's unfortunate that he is having problems but we have gone far above any expectation to help him. Nothing we have done has created any of the problems he has or is experiencing. Sincerely,*** ***General ManagerPinkerton Chevrolet Buick GMC Cadillac

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.*** did call, arranged to see my vehicle and started immediately to find out what the problem wasHe stayed on it until the issue was found and replaced faulty partToday the vehicle has no gas odor and I feel the issue has been resolvedThank you ***!!
Regards,
*** ***

*** will be calling her today

This customer purchased a used vehicle -model with miles- from Pinkerton in 2008. At the time of her purchase we provided a copy of the CARFAX report which did not show any accident history. We have offered to bring the car to our Lynchburg body shop to examine and see if we
can do anything for her. She declined that offer. We also offered to try give her extra allowance toward trading her into another vehicle which she also declined. Her car currently has 88,miles so is clearly out of any factory warranty. Pinkerton did what was requested at the time of purchase by providing all the information that was available

Pinkerton went far above what was required for this customer just as we do any of our customers. Due to the age and miles on his vehicles when he purchased it, it came with a day/mile powertrain warranty (which he acknowledged and signed at the time of purchase) and we have done several repairs that were well outside of those parameters. All of our repairs were done correctly. When we replaced the harmonic balancer the first time, we advise the customer that in our opinion, the car needed significant engine repairs. He declined and requested that we only replace the harmonic balancer, and we complied. We caused no damage to his vehicle. As cars get age and miles on them, sometimes components fail. We have given him discounts on some repairs as well as done some at no charge just as goodwill gestures. Unfortunately his car requires an expensive repair. It is an older, high performance car

It is unfortunate that this customer is still not satisfied with our handling of this mistake We offered to reverse the purchase and the finance contract The $more expensive car was offered as an attempt to make him happy As for the bank contract, it was processed as quickly as possible as the customer requested it be handled in a manner that was not a procedure for the finance company The customer was assured that no late payment or charges we ever incurred He has been assisted in getting the payment credited.Sincerely,*** ***General ManagerPinkerton Chevrolet

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] should call [redacted] introduce himself and setup a meeting time when both of us should meet to discuss the issue. Then come up with a plan to have my vehicle serviced correctly.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. After filing this complaint with Revdex.com, Pinkerton contacted us to come and sign "final" paperwork that same evening. They advised us that the bank the loan was processed thru would have all the information completed and we would be able to start making our payments after the following business day. We have contacted the bank again late yesterday and they still have the account on hold stating the information has not been received from Pinkerton so they have not released the hold on the account, therefore we still cannot make our payment on the loan. Also in regards to Pinkerton stating this was "an honest mistake", I find that hard to agree to since there were multiple cars damaged on their lot by this sign that fell - per their information almost 2 weeks after we purchased the vehicle- and Pinkerton conveniently neglected to record repairs to any of the vehicles. We tried to contact GM themselves and they would not help with the issue of the ENTIRE car being repainted (car was taken to a body shop who verified the entire car except for the bumpers had been repainted) and possible windows broken (glass was found in the trunk of the car) due to no report of repairs being done to the vehicle.  We feel the $2500 difference in the vehicle pricing was the very least the dealership could do for all our stress and inconvenience of multiple trips to their dealership and traveling to Lynchburg ourselves to find the replacement car to close out this horrible experience.The ENTIRE Management staff at Pinkerton was horrible to deal with, being argumentative and having bad attitudes during our conversations with them.We would like to make our payment and would appreciate help in making sure this is accomplished.
Regards,
[redacted]