Clearview AutoGlass

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Over the phone I was offered to bring my car to the Lynchburg office for it to be "buffed". I have already been told buffing will not fix the issue. I also find it unreasonable to offer me to trade the car in simply because the paint is damaged. A new car payment will cost far more than repainting. Once again, Pinkerton was informed while I was still under warranty. They are using that as their way of deflecting responsibility. I have attached the letter I sent to Mr [redacted]. If the attachment does not work please inform me. Thank you. 
Regards,
[redacted]