Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Based on the manufacturer's service report, the parts were installed on November 3, and the unit is now working We are unable to refund client at this timePlease request client to contact the Customer Experience Center of Whirlpool Thank you
Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ We would like to request if client can provide the following information: 1) Date unit was replaced 2) Model & Serial numbers 3) Invoice number Thank you
Complaint: [redacted] I am rejecting this response because: As I state in detail in the attachment LetterRevdex.com.docx, I request that Airport Appliances replaces the dented refrigerator with a new one Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/10/21) */ Client spoke to one of our management staff, Morei, on October 15, He confirmed the conversation with client on the same day via emailClient consented to have the unit service by a certified service providerThe link of the manufacturer, Whirlpool, was providedWe even offered to set him up for service but client decided to take it upon himself to fix the unit which will void the manufacturer's warranty Thank you Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not given a choice by the companyCompany said that it was my responsibility to contact Whirlpool and set up the appointmentNever was the offer made to handle this for meI purchased Airport Appliances extended warranty and was told it was a no questions asked for repair and replacementThey have done nothing other then email me a copy of my invoice, with no serial numbersAlso they emailed me Whirlpool information and how to set up an appointmentI was told the only way Airport Home Appliance will honor their warranty is if Whirlpool comes out and cant fix itAgainThey told me it is my responsibility to contact WhirlpoolThey made no efforts to handle this for myselfEven the phone calls to the home office and [redacted] and [redacted] have gone unansweredTheir statement is not truthful ad I was not told anything about a manufacturers warranty Final Business Response / [redacted] (4000, 19, 2015/11/16) */ The manufacturer requires a certified service provider to service the unitWhirlpool prefers client to contact them directly for serviceThey do trouble shoot on the phone and schedule service, if necessaryUnfortunately, client has already self service the unit prior calling us On October 15, 2015, we offered client replacement if the certified service technician confirms that the unit is defective We have provided client all necessary information to have the unit serviced We recommend client contact Whirlpool and schedule service Thank you
Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Our Berkeley Store Manager has already contacted clientThe unit will be replaced and delivery is set tomorrowThank you
Complaint: [redacted] I am rejecting this response because: I explained in the detail why I could not accept the president' reason for rejecting my request for the replacement in the previous response referring to the file LetterRevdex.com8-I will explore other options that include for appealing this issue to the arbitration board and any other options that Revdex.com advises Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2016/03/07) */ We have reached out to the distributor of Thermador, BSHThey were able to fit an appointment on February but client cancelledThey sent new filters to correct the issue without having the unit serviced Thank you Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The appointment was not cancelled, it was rejected due to a scheduling conflict with workMy expectation is that thermador and Airport Appliance resolve this issue around my schedules, not the other way aroundThe new filters were received 3/and still do not fit the hood unitThis issue is still unresolved Final Business Response / [redacted] (4000, 17, 2016/03/28) */ Below is the response from the distributor, [redacted] Good Morning, The status has not changedI have not received any information about the customer's availability or preferences in response to my March 11th email in this chain so there was no actionable information for me to send to BSHIf the customer wants me to try and schedule sooner around her schedule then I [redacted] need to know about her schedule, it is as simple as thatIt [redacted] be easiest for her to coordinate directly with BSH since I am not privy to their scheduling availabilities but I am happy to coordinate this on her behalf if I have more information Thank you, Final Consumer Response / [redacted] (4200, 19, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately again I do not agree with the latest statusI have asked for improved timing on this resolution and have only been provided an appointment date of 4/13/which we regrettably [redacted] attendweeks delay in resolution is unacceptableFrom The original complaint on March 9th I have only been contacted once with a last minute appointment available the next day that I was unable to reschedule my prior appointments
Initial Business Response / [redacted] (1000, 8, 2016/01/11) */ We have contacted client today and advised that we are working on his requestWe did apologize for the delay Thank you Final Business Response / [redacted] (1000, 11, 2016/01/14) */ We have provided the information client requested via email today
We have received a store credit in the amount of $2,from [redacted] , extended warranty company Our sales team will contact client today and expedite replacement process Thank you
Initial Business Response / [redacted] (1000, 7, 2015/08/28) */ 8-28-15 Sent via email from business: [redacted] On 4/22/15, we charged the amount of $1,791.36. The same amount was inadvertently charged on 5/13/15. The duplicate charge was refunded on 7/10/15. We have requested the financial... entity, Synchrony Relationship Manager, to remove late fees. The client should see the adjustment on her next billing statement. Thank you. Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked to have my credit report cleared. I want a current credit score before I accept to close this complaint or prove that my score has been clearead. Thanks. Final Business Response / [redacted] (4000, 11, 2015/09/09) */ We received an email confirmation from Synchrony Financial that the late fee had been waived and should not have not have a negative impact on the credit score. Client will see the adjustment on the next statement. Thank you.
Initial Business Response /* (1000, 5, 2016/03/30) */
NSI, extended warranty company, approved a store creditWe have requested our San Jose sales team to contact client and assist
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
The store credit is for approximately $less than the purchase price of the range (not including tax)While I would prefer a refund, they refusedThe alternative option given was for a replacement of the range with the same model (likely to have the same issue), but no extended warranty would be available
Initial Business Response /* (1000, 5, 2015/10/07) */
Per manufacturer's service history report, the service was completed on 8/5/Nevertheless, we will replaced the unitWe contacted client yesterday and left message
Thank you
Please allow us to look into this matter We will provide a response in a timely manner Thank you
Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Based on the manufacturer's service report, the parts were installed on November 3, and the unit is now working We are unable to refund client at this timePlease request client to contact the Customer Experience Center of Whirlpool Thank you
The replacement unit is now in stock Our sales team will contact soonest to arrange for delivery and pick up of the old unit Thank you
Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ We would like to request if client can provide the following information: 1) Date unit was replaced 2) Model & Serial numbers 3) Invoice number Thank you
Complaint: [redacted] I am rejecting this response because: As I state in detail in the attachment LetterRevdex.com.docx, I request that Airport Appliances replaces the dented refrigerator with a new one Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/10/21) */ Client spoke to one of our management staff, Morei, on October 15, He confirmed the conversation with client on the same day via emailClient consented to have the unit service by a certified service providerThe link of the manufacturer, Whirlpool, was providedWe even offered to set him up for service but client decided to take it upon himself to fix the unit which will void the manufacturer's warranty Thank you Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not given a choice by the companyCompany said that it was my responsibility to contact Whirlpool and set up the appointmentNever was the offer made to handle this for meI purchased Airport Appliances extended warranty and was told it was a no questions asked for repair and replacementThey have done nothing other then email me a copy of my invoice, with no serial numbersAlso they emailed me Whirlpool information and how to set up an appointmentI was told the only way Airport Home Appliance will honor their warranty is if Whirlpool comes out and cant fix itAgainThey told me it is my responsibility to contact WhirlpoolThey made no efforts to handle this for myselfEven the phone calls to the home office and [redacted] and [redacted] have gone unansweredTheir statement is not truthful ad I was not told anything about a manufacturers warranty Final Business Response / [redacted] (4000, 19, 2015/11/16) */ The manufacturer requires a certified service provider to service the unitWhirlpool prefers client to contact them directly for serviceThey do trouble shoot on the phone and schedule service, if necessaryUnfortunately, client has already self service the unit prior calling us On October 15, 2015, we offered client replacement if the certified service technician confirms that the unit is defective We have provided client all necessary information to have the unit serviced We recommend client contact Whirlpool and schedule service Thank you
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Our Berkeley Store Manager has already contacted clientThe unit will be replaced and delivery is set tomorrowThank you
Complaint: [redacted] I am rejecting this response because: I explained in the detail why I could not accept the president' reason for rejecting my request for the replacement in the previous response referring to the file LetterRevdex.com8-I will explore other options that include for appealing this issue to the arbitration board and any other options that Revdex.com advises Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2016/03/07) */ We have reached out to the distributor of Thermador, BSHThey were able to fit an appointment on February but client cancelledThey sent new filters to correct the issue without having the unit serviced Thank you Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The appointment was not cancelled, it was rejected due to a scheduling conflict with workMy expectation is that thermador and Airport Appliance resolve this issue around my schedules, not the other way aroundThe new filters were received 3/and still do not fit the hood unitThis issue is still unresolved Final Business Response / [redacted] (4000, 17, 2016/03/28) */ Below is the response from the distributor, [redacted] Good Morning, The status has not changedI have not received any information about the customer's availability or preferences in response to my March 11th email in this chain so there was no actionable information for me to send to BSHIf the customer wants me to try and schedule sooner around her schedule then I [redacted] need to know about her schedule, it is as simple as thatIt [redacted] be easiest for her to coordinate directly with BSH since I am not privy to their scheduling availabilities but I am happy to coordinate this on her behalf if I have more information Thank you, Final Consumer Response / [redacted] (4200, 19, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately again I do not agree with the latest statusI have asked for improved timing on this resolution and have only been provided an appointment date of 4/13/which we regrettably [redacted] attendweeks delay in resolution is unacceptableFrom The original complaint on March 9th I have only been contacted once with a last minute appointment available the next day that I was unable to reschedule my prior appointments
Initial Business Response / [redacted] (1000, 8, 2016/01/11) */ We have contacted client today and advised that we are working on his requestWe did apologize for the delay Thank you Final Business Response / [redacted] (1000, 11, 2016/01/14) */ We have provided the information client requested via email today
We have received a store credit in the amount of $2,from [redacted] , extended warranty company Our sales team will contact client today and expedite replacement process Thank you
Initial Business Response / [redacted] (1000, 7, 2015/08/28) */ 8-28-15 Sent via email from business: [redacted] On 4/22/15, we charged the amount of $1,791.36. The same amount was inadvertently charged on 5/13/15. The duplicate charge was refunded on 7/10/15. We have requested the financial... entity, Synchrony Relationship Manager, to remove late fees. The client should see the adjustment on her next billing statement. Thank you. Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked to have my credit report cleared. I want a current credit score before I accept to close this complaint or prove that my score has been clearead. Thanks. Final Business Response / [redacted] (4000, 11, 2015/09/09) */ We received an email confirmation from Synchrony Financial that the late fee had been waived and should not have not have a negative impact on the credit score. Client will see the adjustment on the next statement. Thank you.
Initial Business Response /* (1000, 5, 2015/12/01) */
The refund was processed on 11/30/Client will be contacted via email and phone today
Thank you
Initial Business Response /* (1000, 5, 2016/03/30) */
NSI, extended warranty company, approved a store creditWe have requested our San Jose sales team to contact client and assist
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
The store credit is for approximately $less than the purchase price of the range (not including tax)While I would prefer a refund, they refusedThe alternative option given was for a replacement of the range with the same model (likely to have the same issue), but no extended warranty would be available
Client had been contacted yesterday and left message. The ETA of the replacement unit is March 20, 2017. Thank you
Initial Business Response /* (1000, 5, 2015/10/07) */
Per manufacturer's service history report, the service was completed on 8/5/Nevertheless, we will replaced the unitWe contacted client yesterday and left message
Thank you
This is to acknowledge receipt of the complaint. Please allow us to look into this matter. We will provide an update soonest. Thank you
Please allow us to look into this matter. We will respond soonest. Thank you.Tell us why here
Please allow us to look into this matter. We will provide a response in a timely manner. Thank you.