Complaint: [redacted]
I am rejecting this response because:
I explained in the detail why
I could not accept the president' reason for rejecting my request for the replacement in the previous response referring to the file LetterRevdex.com8-18. I will explore other options that include for appealing this issue to the arbitration board and any other options that Revdex.com advises.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2016/03/07) */
We have reached out to the distributor of Thermador, BSH. They were able to fit an appointment on February 29 but client cancelled. They sent new filters to correct the issue without having the unit serviced.
Thank you.
Initial Consumer...
Rebuttal /* (3000, 10, 2016/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The appointment was not cancelled, it was rejected due to a scheduling conflict with work. My expectation is that thermador and Airport Appliance resolve this issue around my schedules, not the other way around. The new filters were received 3/9 and still do not fit the hood unit. This issue is still unresolved.
Final Business Response /* (4000, 17, 2016/03/28) */
Below is the response from the distributor, [redacted]
Good Morning,
The status has not changed. I have not received any information about the customer's availability or preferences in response to my March 11th email in this chain so there was no actionable information for me to send to BSH. If the customer wants me to try and schedule sooner around her schedule then I [redacted] need to know about her schedule, it is as simple as that. It [redacted] be easiest for her to coordinate directly with BSH since I am not privy to their scheduling availabilities but I am happy to coordinate this on her behalf if I have more information.
Thank you,
Final Consumer Response /* (4200, 19, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately again I do not agree with the latest status. I have asked for improved timing on this resolution and have only been provided an appointment date of 4/13/16 which we regrettably [redacted] attend. 5 weeks delay in resolution is unacceptable. From The original complaint on March 9th I have only been contacted once with a last minute appointment available the next day that I was unable to reschedule my prior appointments.
Complaint: [redacted]I am rejecting this response because:I received a call from Airport Appliance that it would replace the too wide refrigerator, but today, it is March 22,...
and I still have not received the replacement refrigerator, only a call that it was on order and I would be notified when it would be ready for delivery. No further calls/emails.Sincerely,[redacted]
Initial Business Response /* (1000, 10, 2015/10/21) */
Client spoke to one of our management staff, Morei, on October 15, 2015. He confirmed the conversation with client on the same day via email. Client consented to have the unit service by a certified service provider. The link of the...
manufacturer, Whirlpool, was provided. We even offered to set him up for service but client decided to take it upon himself to fix the unit which will void the manufacturer's warranty.
Thank you.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not given a choice by the company. Company said that it was my responsibility to contact Whirlpool and set up the appointment. Never was the offer made to handle this for me. I purchased Airport Appliances extended warranty and was told it was a no questions asked for repair and replacement. They have done nothing other then email me a copy of my invoice, with no serial numbers. Also they emailed me Whirlpool information and how to set up an appointment. I was told the only way Airport Home Appliance will honor their warranty is if Whirlpool comes out and cant fix it. Again. They told me it is my responsibility to contact Whirlpool. They made no efforts to handle this for myself. Even the phone calls to the home office and [redacted] and [redacted] have gone unanswered. Their statement is not truthful ad I was not told anything about a manufacturers warranty
Final Business Response /* (4000, 19, 2015/11/16) */
The manufacturer requires a certified service provider to service the unit. Whirlpool prefers client to contact them directly for service. They do trouble shoot on the phone and schedule service, if necessary. Unfortunately, client has already self service the unit prior calling us.
On October 15, 2015, we offered client replacement if the certified service technician confirms that the unit is defective.
We have provided client all necessary information to have the unit serviced.
We recommend client contact Whirlpool and schedule service.
Thank you.
We have received a store credit in the amount of $2,400.00 from [redacted], extended warranty company. Our sales team will contact client today and expedite replacement process. Thank you.
Complaint: [redacted]
I am rejecting this response because: As I state in detail in the attachment LetterRevdex.com.docx, I request that Airport Appliances replaces the dented refrigerator with a new one.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/27) */
Our Berkeley Store Manager has already contacted client. The unit will be replaced and delivery is set tomorrow. Thank you.
Initial Business Response /* (1000, 5, 2015/11/13) */
Based on the manufacturer's service report, the parts were installed on November 3, 2015 and the unit is now working.
We are unable to refund client at this time. Please request client to contact the Customer Experience Center of...
Initial Business Response /* (1000, 7, 2015/08/28) */
8-28-15
Sent via email from business:
[redacted]
On 4/22/15, we charged the amount of $1,791.36. The same amount was inadvertently charged on 5/13/15. The duplicate charge was refunded on 7/10/15. We have requested the financial...
entity, Synchrony Relationship Manager, to remove late fees. The client should see the adjustment on her next billing statement.
Thank you.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked to have my credit report cleared.
I want a current credit score before I accept to close this complaint or prove that my score has been clearead.
Thanks.
Final Business Response /* (4000, 11, 2015/09/09) */
We received an email confirmation from Synchrony Financial that the late fee had been waived and should not have not have a negative impact on the credit score. Client will see the adjustment on the next statement.
Thank you.
Initial Business Response /* (1000, 5, 2015/12/09) */
We would like to request if client can provide the following information:
1) Date unit was replaced
2) Model & Serial numbers
3) Invoice number
Thank you.
Initial Business Response /* (1000, 8, 2016/01/11) */
We have contacted client today and advised that we are working on his request. We did apologize for the delay.
Thank you.
Final Business Response /* (1000, 11, 2016/01/14) */
We have provided the information client requested via email...
Complaint: [redacted]
I am rejecting this response because:
I explained in the detail why
I could not accept the president' reason for rejecting my request for the replacement in the previous response referring to the file LetterRevdex.com8-18. I will explore other options that include for appealing this issue to the arbitration board and any other options that Revdex.com advises.
Sincerely,
[redacted]
The refrigerator was received in good condition based on the Proof of Delivery signed. We are unable to replace the refrigerator. Thank you.
Initial Business Response /* (1000, 8, 2016/03/07) */
We have reached out to the distributor of Thermador, BSH. They were able to fit an appointment on February 29 but client cancelled. They sent new filters to correct the issue without having the unit serviced.
Thank you.
Initial Consumer...
Rebuttal /* (3000, 10, 2016/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The appointment was not cancelled, it was rejected due to a scheduling conflict with work. My expectation is that thermador and Airport Appliance resolve this issue around my schedules, not the other way around. The new filters were received 3/9 and still do not fit the hood unit. This issue is still unresolved.
Final Business Response /* (4000, 17, 2016/03/28) */
Below is the response from the distributor, [redacted]
Good Morning,
The status has not changed. I have not received any information about the customer's availability or preferences in response to my March 11th email in this chain so there was no actionable information for me to send to BSH. If the customer wants me to try and schedule sooner around her schedule then I [redacted] need to know about her schedule, it is as simple as that. It [redacted] be easiest for her to coordinate directly with BSH since I am not privy to their scheduling availabilities but I am happy to coordinate this on her behalf if I have more information.
Thank you,
Final Consumer Response /* (4200, 19, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately again I do not agree with the latest status. I have asked for improved timing on this resolution and have only been provided an appointment date of 4/13/16 which we regrettably [redacted] attend. 5 weeks delay in resolution is unacceptable. From The original complaint on March 9th I have only been contacted once with a last minute appointment available the next day that I was unable to reschedule my prior appointments.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
The replacement unit is now in stock. Our sales team will contact soonest to arrange for delivery and pick up of the old unit. Thank you.
Complaint: [redacted]I am rejecting this response because:I received a call from Airport Appliance that it would replace the too wide refrigerator, but today, it is March 22,...
and I still have not received the replacement refrigerator, only a call that it was on order and I would be notified when it would be ready for delivery. No further calls/emails.Sincerely,[redacted]
Initial Business Response /* (1000, 10, 2015/10/21) */
Client spoke to one of our management staff, Morei, on October 15, 2015. He confirmed the conversation with client on the same day via email. Client consented to have the unit service by a certified service provider. The link of the...
manufacturer, Whirlpool, was provided. We even offered to set him up for service but client decided to take it upon himself to fix the unit which will void the manufacturer's warranty.
Thank you.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not given a choice by the company. Company said that it was my responsibility to contact Whirlpool and set up the appointment. Never was the offer made to handle this for me. I purchased Airport Appliances extended warranty and was told it was a no questions asked for repair and replacement. They have done nothing other then email me a copy of my invoice, with no serial numbers. Also they emailed me Whirlpool information and how to set up an appointment. I was told the only way Airport Home Appliance will honor their warranty is if Whirlpool comes out and cant fix it. Again. They told me it is my responsibility to contact Whirlpool. They made no efforts to handle this for myself. Even the phone calls to the home office and [redacted] and [redacted] have gone unanswered. Their statement is not truthful ad I was not told anything about a manufacturers warranty
Final Business Response /* (4000, 19, 2015/11/16) */
The manufacturer requires a certified service provider to service the unit. Whirlpool prefers client to contact them directly for service. They do trouble shoot on the phone and schedule service, if necessary. Unfortunately, client has already self service the unit prior calling us.
On October 15, 2015, we offered client replacement if the certified service technician confirms that the unit is defective.
We have provided client all necessary information to have the unit serviced.
We recommend client contact Whirlpool and schedule service.
Thank you.
We have received a store credit in the amount of $2,400.00 from [redacted], extended warranty company. Our sales team will contact client today and expedite replacement process. Thank you.
Complaint: [redacted]
I am rejecting this response because: As I state in detail in the attachment LetterRevdex.com.docx, I request that Airport Appliances replaces the dented refrigerator with a new one.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/27) */
Our Berkeley Store Manager has already contacted client. The unit will be replaced and delivery is set tomorrow. Thank you.
Initial Business Response /* (1000, 5, 2015/11/13) */
Based on the manufacturer's service report, the parts were installed on November 3, 2015 and the unit is now working.
We are unable to refund client at this time. Please request client to contact the Customer Experience Center of...
Whirlpool.
Thank you.
Initial Business Response /* (1000, 7, 2015/08/28) */
8-28-15
Sent via email from business:
[redacted]
On 4/22/15, we charged the amount of $1,791.36. The same amount was inadvertently charged on 5/13/15. The duplicate charge was refunded on 7/10/15. We have requested the financial...
entity, Synchrony Relationship Manager, to remove late fees. The client should see the adjustment on her next billing statement.
Thank you.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked to have my credit report cleared.
I want a current credit score before I accept to close this complaint or prove that my score has been clearead.
Thanks.
Final Business Response /* (4000, 11, 2015/09/09) */
We received an email confirmation from Synchrony Financial that the late fee had been waived and should not have not have a negative impact on the credit score. Client will see the adjustment on the next statement.
Thank you.
Initial Business Response /* (1000, 5, 2015/12/09) */
We would like to request if client can provide the following information:
1) Date unit was replaced
2) Model & Serial numbers
3) Invoice number
Thank you.
Initial Business Response /* (1000, 8, 2016/01/11) */
We have contacted client today and advised that we are working on his request. We did apologize for the delay.
Thank you.
Final Business Response /* (1000, 11, 2016/01/14) */
We have provided the information client requested via email...
today.