I was making payments on my furniture before I decided to pick it up$was my total ( [redacted] ) When I went to pick it up months later I was informed a sofa was missingI was informed it would be delivered in weeksweeks turned into weeksThen I was informed it wasnt availableThey promised to credit my accountA month later they called and said I was past due on payments and owed $And I asked how much I owed total they said $I was paying $a month for months7x215= So how do I owe $1456? So the customer service lady said she would talk to her general manager and call me backStill im being told to wait and let them work out the numbersThey said they cant refund me months worth of paymentsWhich im not asking for a refundI want the credit for what i've already paid! I keep getting calls with them threatning to press charges? But now they cant tell me what exactly I owe! So they called me friday (3/24/17) and said they
Cleo's in [redacted] have been unprofessional, rude, and never delivered product purchased, no longer trust Went into to Cleo's furniture in [redacted] on November 28, Wanted an electric recliner, made in America and deliveredWas told they sold Catnapper recliners made in America, and delivery would be an extra to dollars even out in the country, and usually took three weeks to arrive but maybe four since it was close to holidayspurchased one and didn't think anything about it when it cost extra because I wanted it electric and delivered, and bought a extra warranty for five yearsAfter five weeks went into store on Monday to check on itGentleman said they were expecting it tomorrow without looking anything up, I thought maybe he had seen an invoice on itThey would call after noon the next dayNo callWaited another week, called them, got a lady who said she would look it up then said she was a nubbie and didn't know how to work the computers y
I purchased a sectional 10/22/did not pick it up until 11/18/and the arm was dislodge almost two weeks in to having it I am writing you regarding a purchase that I made at your storeI purchased a sectional 10/22/16, not picking it up until 11/18/The sectional was in my home for less than two weeks when the arm board dislodged and fell to the bottomI notified the store in which I bought it and was informed I had to take the sectional to the warehouse where I originally picked it up, which I didOnce I had the new sectional in my home for the second time, it was discovered they, (Cleo's), had not drilled a whole in one of the bottoms where the leg attachesI again informed the manager of Cleo's of my plight and was told they would, this time, send someone out to take care of this problemAs I spoke with the manager today, Tuesday Dec13, he further informed me he had no idea when someone would be available to take care of this unfortunate, yet bothersome situation
I purchased two recliner sofas and a recliner from Cleo's in Fayetteville in June One of the armrests on one of the sofas broke and became loose in April I called Cleo's about repairing it since it is a Catnapper brand and has a lifetime warranty on parts Cleo's picked up the sofa (at a cost of $pickup fee) As of June 20, the sofa has not been repaired To add insult to injury, the parts have not yet been delivered for the sofa to be repaired After months and countless phone calls, I keep getting the run around from store management Management promises to return my calls but seldom, if ever, do I asked for a replacement sofa (and management confirmed they have the exact sofa in the store), but was told due to the age of my sofa (months), it was "too old" to replace free of charge I have never dealt with a company that is so shady, shoddy, and unprofessional Do not believe them when they say "they will check on it." Furthermore, there is no corporate office to go up the ladder for to seek assistance
I've done business with this company for years spending thousands of dollars only to experience this awful customer service from the 69th locationI just bought a living room set and request to have it delivered I was informed between the hours of 1-Saturday February 4thSo around I called to check the status of delivery because it was getting close to only to get informed a new time of 1-The man was very rude stating it was on the receipt but clearly he didn't advise me of that the day of purchaseI've missed my 10yr old son basketball game waiting all day for nothingEvery time I come to this location to get anything the experience the day purchase is great but as soon as you have a issue or problem afterwards it's forget you we got our money resolutionI just spent over $last year to remodel my house under LaShake Sand turn around this year & spent $under my maiden name *** not to mention previous years of my businessThat location need to hire a whole NEW staff like your WLR location
We paid cash for a lot of furniture from Cleo's in Benton,Ar...back in Oct...we are STILL WAITING for them to REPLACE OUR BROKEN COUCH...Now...the LIVESEAT is messing up,to!!! HELP...we were told...we could load it up...bring it back...U guess we could...and I will demand our cash back!!! Thus us the aaWORST Customer service EVER!!! :(GRRR
Cleos furniture store service is HORRIBLE! I paid for two full size bed sets that were out of stock No one was professional enough to inform me that the beds were out of stock and it takes 4-weeks to receive them oh by the way they were Christmas giftsI went to pick the beds up and was notify in the store that they had noneMy sales rep LJ IS HORRIBLE all about the dollarWhile I was in the store another rep what showing of their merchandise and let the customer know right there that particular item was out of stockDid I not deserve that much courtesy?? My sales rep did offer me the floor modelI asked if it could be discounted they would only take off dollarsHorrible business will not go to the LR location EVER
recliner was received broken &store refuses to refund $ OR issue exchange for another even higher priced product &unethical sales/
advertising
Purchased recliners on Feb from Cleo's ***Product was to be delivered to Store for pick up Feb19th Store did not check box to verify product was not brokenRecliners were picked up boxed from store on Feb20, One recliner has broken stabilizer bar (made from chip wood) which would render chair unusableWe are not happy with the recliners structure They are *** #*** 47x47x *** did not mention a NO return Exchange policy when purchasing or verbally explain when filling out paperwork We have asked if we could at least have refund OR exchange on at least ONE recliner..even for HIGHER priced better built recliner.They refuse They are also not dealing honestly with public on sale times Sale was ADVERTISED to end Feb16, (reason we bought on Feb
Cleos furniture store service is HORRIBLE! I paid for two full size bed sets that were out of stock No one was professional enough to inform me that the beds were out of stock and it takes 4-weeks to receive them oh by the way they were Christmas giftsI went to pick the beds up and was notify in the store that they had noneMy sales rep LJ IS HORRIBLE all about the dollarWhile I was in the store another rep what showing of their merchandise and let the customer know right there that particular item was out of stockDid I not deserve that much courtesy?? My sales rep did offer me the floor modelI asked if it could be discounted they would only take off dollarsHorrible business will not go to the LR location EVER
I bought a sofa at this location and had it delivered and noticed the sofa was coming apartI tried to get the store to pick it up and fix it
I purchased an entire living room and kitchen set from *** on 2/20/ Order No is *** The furniture was delivered on 2/ I noticed the sofa was coming apart in the back and went to Cleo's on Monday to see if they would pick the furniture up and fix itThe store manager told me no and basically if I wanted it fixed I would have to find a way to get the sofa back to the store to have it repair I then expressed to him how I was responsible for getting a item that was damaged from warehouse back to the store to repair I wasn't looking for a brand new sofa, just for them to pay the delivery fee of picking it up and having it fixed The took my number and said there was nothing he could do, he got my number and said he would contact his district manager to see if he could try to help resolve the matter I've email hi
We bought a sectional in november all the cushions are flat already and we already replaced one.I called about the frame they told me I would have to pay to transport it to the store to have it looked I said I don't have any other furniture that isn't possible and wanted to speak with a manager they said someone would call and never did
The cushions are coming apart at the seems and it is a little over a year oldThe frame on the longer end seems to be bowingThey told me they have no one that could come to the home and look at itLooking at the furniture it looks years old not a little over a year
I would have contacted sooner but lost my husband decemebr Eric at the fayetteville location is nice in the store and then when you have a problem it is differentWe had a problem with the ottoman which was taken care of right away but we had to find a way to pick it up or would have had to pay again to deliver itMost furniture stores take care of the customer and deliver the items repair the furniture
Here they get the replacment cushion and have you come get and out it inWell now it is the whole couch
This is everyday use in our living room.It shouldn't look or feel like thisI have pictures that show what it looks like and it isn't prettyThey knew our furniture was destroyed in our move from Illinois to Arkansas and assured me this furniture would hold up and that the sales person had their furniture is his own houseI have fibromyalgia and RA which he knew and need supportThey are all friendly and nice to your faceOnce you pay and have your furniture it is a different story
I purchased a couch that the seamed ripped out within weeks; and I also purchased a table month and weeks ago that I still have not received
On February 10, I put a sofa chaise and a PC Pub Table Set on Layaway; and paid for them both in full on March 8, When I paid for them I let them know that I would pick them both up on the week of March 21, When I picked up the Sofa I was informed that they had over sold the table and it was on back order and that it would be in their Warehouse on April 8, and I could pick it up on April On April 8th I called Cleo's to let them know that the seam had came loose from my couch and now there was a hole it I was informed that I would have to bring my couch back to them and they would send it off to see if it could be repaired (if it was still under warranty) I explained that my couch was less than weeks old and I really wanted a replacement I was told that if I purchased a coffee pot from Wal-Mart they wou
I bought a bedroom suit from Cleo's in Hot Springs, Arnightstand was damaged, top drawer won't pull outI called Cleo's and got voicemail well before close timeI left a message with my name, number, and the situationAlmost a week passed and I had to make my paymentI called and made my payment and mentioned to the acceptance now guy, hey, I have damaged goods, can you get me someone to help? He said he had a guy right there, to call Cleo's, and they would answerI immediately called Cleo's and someone answeredHe took my info and said someone would contact me within hrsThat was at least days agoI'm pissed at this pointI want what I pay forI feel like I'm being dodged in the hopes I will just let goI'm not letting go, I want what I pay for
I purchased a sectional 10/22/did not pick it up until 11/18/and the arm was dislodge almost two weeks in to having it
I am writing you regarding a purchase that I made at your storeI purchased a sectional 10/22/16, not picking it up until 11/18/The sectional was in my home for less than two weeks when the arm board dislodged and fell to the bottomI notified the store in which I bought it and was informed I had to take the sectional to the warehouse where I originally picked it up, which I didOnce I had the new sectional in my home for the second time, it was discovered they, (Cleo's), had not drilled a whole in one of the bottoms where the leg attachesI again informed the manager of Cleo's of my plight and was told they would, this time, send someone out to take care of this problemAs I spoke with the manager today, Tuesday Dec13, he further informed me he had no idea when someone would be available to take care of this unfortunate, yet bothersome situation
I'm writing today because I have purchased a leaving room set with Cleo's and I have been paying going on years
I was approved for a dollar loan and it seems like I'm paying times as muchmy complaint today is everytime I ask for my pay off it's always the same and when I ask way every month my payoff is the same I get a different answer each timeI need this looked into because something is not adding up
Furniture had a defect and after several attempts, the Cleos in Benton refused to do anything about it
We purchased the extra protection because the sales person lead us to believe that if ANYTHING happened to it someone would come to our home to repair or exchange the pieceWhile delivering, one couch was lying upside down in the gravel and the other couch was standing on end
I will be posting pictures of the furniture and the maner in which they were delivered
We paid cash for a lot of furniture from Cleo's in Benton,Ar...back in Oct...we are STILL WAITING for them to REPLACE OUR BROKEN COUCH...Now...the LIVESEAT is messing up,to!!! HELP...we were told...we could load it up...bring it back...U guess we could...and I will demand our cash back!!! Thus us the aaWORST Customer service EVER!!! :(GRRR
was lied to by the salesman who we have found out now is assistant manager ,he told us we was buying leather furniture after years the material is cracking and peeling..sent the manager photos of the furniture by face bookHe said he had a strong policy about wrongful information from a salesman to a customer.He said with the price we paid and by the photos I sent that it looked like bonded leather and he would check on this on our behalf.Never responded back.After the manager found out that we was lied to by the assistant manager he is now standing by him and saying he told us it was leatherAlso that there is only one year warranty on fabric and that it has been way longer then the year and the only thing he is willing to do is giving us a discount on more of their furniture.We spent a total of $on the last furniture so why would we want to waste more money on their store.I am sure they would just sell us even more poor quality furniture.This is the first time we have ever been lied to on wrongful information and are very upset.It is his word against ours but I feel we need to speak up about this matter.Because to us this is fraud
I bought a sectional from Cleos in Fayetteville back in JanuaryWhen I got it home and set up their was a snag on the back of one of the piecesI called them the next morning because it was at this time after hoursThe manager at the time was very helpful and advised me to take pictures and email them and that he would get it fixedI did as advised but never heard backI then called and spoke to a lady which advised the same thing and to inform me of the policy and that they cant have the furniture brought back and they could not go and get it so her solution was for me to bring the pieces back to the store that I needed fixedAt this time is has been about a few weeks laterI had noticed more problems with the sofa such as rippling in of the cushions, sagging of one of the cushions and the tear in the back of the other pieceI went in today to speak to them about me not being happy with the couch and I wanted to return itJust as I had wanted to do several months agoShe then tells me that I cant bring the furniture back and again told me of the policyThe actual manager get in and goes to look up my account to see that I have called in about said problemsHe then proceeds to tell me that he cannot find where I spoke to anyone about the snag therefore it cant be fixedGoing on to say they never received an email from me and that I had never spoke to a manager or a man from their storeBasically saying I have lied to themAfter arguing this point for ten minutes the woman said well it could have been this manI said who is he and what was his title hereThe actual manager said he is a former employee and he was my assistant managerI said there you goIt was him I spoke with can you please call him to verifyhe then says no it is irrelevant whether you did or didn't talk to him it doesn't matterI said yes it matters to me to inform you that I am a creditable customer who isn't trying to lie about having spoke to him about the snag in the first placecan you please call him he said no I'm not going to make him work when he was let goI said well I hate to hear that because he was very nice and helpful and the one whom told me to email in the first placehe then says that you can prove to me you even sent the email and without it proving you called or attepted to fix the problem we cant help youSo by this time we are yelling at each other and I'm trying to explain again the way it all went down and he tells me to hush and listen to himHe then proceeds to tell me again that I had lied about having even emailed the company in the first placeSo he said they cant have the furniture returned nor can they come to my house to fix it but I can bring everything up to them for them to look at it but if its damaged then they most definitely cant have it backSo we agreed to disagree and I'm still wanting to take it back which they are not willing to help me with this problemI will never buy anything there again and I advise people to take caution with dealing with this location as they have accused me of lying twice and told me to shut up so he could talkThey are not nice nor are they helpful in getting problems fixedhe said they have immaculate notes but yet it doesn't show that I called about the said snag so therefore I never did and unless I called the day of they cant help me if it was next day even though they closed before I had it out and set upI'm so not happyno one should ever treat a customer this way and they should not engage in a yelling match with a customer for any reasonWe were yelling at each other in the middle of the store in front of all the employees and other customers
We purchased a 'chofa' and two chairs from Cleo's We had to order the chairs, as they didn't have them in stockOne chair came in separatelyWhen we got it home, it was pretty beaten up, spots on the upholstery and bowed frameFiguring we were stuck with it, we asked to see the second chair unwrapped in the store before we picked it up several weeks laterWhen we mentioned that the first chair wasn't exactly right, the salesman, Mitchell, immediately offered to switch it, saying, "we want you to be happy." Everyone loves the new furniture and it's very comfortableOverall, I'm very pleased
I was making payments on my furniture before I decided to pick it up$was my total ( [redacted] ) When I went to pick it up months later I was informed a sofa was missingI was informed it would be delivered in weeksweeks turned into weeksThen I was informed it wasnt availableThey promised to credit my accountA month later they called and said I was past due on payments and owed $And I asked how much I owed total they said $I was paying $a month for months7x215= So how do I owe $1456? So the customer service lady said she would talk to her general manager and call me backStill im being told to wait and let them work out the numbersThey said they cant refund me months worth of paymentsWhich im not asking for a refundI want the credit for what i've already paid! I keep getting calls with them threatning to press charges? But now they cant tell me what exactly I owe! So they called me friday (3/24/17) and said they
Cleo's in [redacted] have been unprofessional, rude, and never delivered product purchased, no longer trust Went into to Cleo's furniture in [redacted] on November 28, Wanted an electric recliner, made in America and deliveredWas told they sold Catnapper recliners made in America, and delivery would be an extra to dollars even out in the country, and usually took three weeks to arrive but maybe four since it was close to holidayspurchased one and didn't think anything about it when it cost extra because I wanted it electric and delivered, and bought a extra warranty for five yearsAfter five weeks went into store on Monday to check on itGentleman said they were expecting it tomorrow without looking anything up, I thought maybe he had seen an invoice on itThey would call after noon the next dayNo callWaited another week, called them, got a lady who said she would look it up then said she was a nubbie and didn't know how to work the computers y
I purchased a sectional 10/22/did not pick it up until 11/18/and the arm was dislodge almost two weeks in to having it I am writing you regarding a purchase that I made at your storeI purchased a sectional 10/22/16, not picking it up until 11/18/The sectional was in my home for less than two weeks when the arm board dislodged and fell to the bottomI notified the store in which I bought it and was informed I had to take the sectional to the warehouse where I originally picked it up, which I didOnce I had the new sectional in my home for the second time, it was discovered they, (Cleo's), had not drilled a whole in one of the bottoms where the leg attachesI again informed the manager of Cleo's of my plight and was told they would, this time, send someone out to take care of this problemAs I spoke with the manager today, Tuesday Dec13, he further informed me he had no idea when someone would be available to take care of this unfortunate, yet bothersome situation
I purchased two recliner sofas and a recliner from Cleo's in Fayetteville in June One of the armrests on one of the sofas broke and became loose in April I called Cleo's about repairing it since it is a Catnapper brand and has a lifetime warranty on parts Cleo's picked up the sofa (at a cost of $pickup fee) As of June 20, the sofa has not been repaired To add insult to injury, the parts have not yet been delivered for the sofa to be repaired After months and countless phone calls, I keep getting the run around from store management Management promises to return my calls but seldom, if ever, do I asked for a replacement sofa (and management confirmed they have the exact sofa in the store), but was told due to the age of my sofa (months), it was "too old" to replace free of charge I have never dealt with a company that is so shady, shoddy, and unprofessional Do not believe them when they say "they will check on it." Furthermore, there is no corporate office to go up the ladder for to seek assistance
I've done business with this company for years spending thousands of dollars only to experience this awful customer service from the 69th locationI just bought a living room set and request to have it delivered I was informed between the hours of 1-Saturday February 4thSo around I called to check the status of delivery because it was getting close to only to get informed a new time of 1-The man was very rude stating it was on the receipt but clearly he didn't advise me of that the day of purchaseI've missed my 10yr old son basketball game waiting all day for nothingEvery time I come to this location to get anything the experience the day purchase is great but as soon as you have a issue or problem afterwards it's forget you we got our money resolutionI just spent over $last year to remodel my house under LaShake Sand turn around this year & spent $under my maiden name *** not to mention previous years of my businessThat location need to hire a whole NEW staff like your WLR location
We paid cash for a lot of furniture from Cleo's in Benton,Ar...back in Oct...we are STILL WAITING for them to REPLACE OUR BROKEN COUCH...Now...the LIVESEAT is messing up,to!!! HELP...we were told...we could load it up...bring it back...U guess we could...and I will demand our cash back!!! Thus us the aaWORST Customer service EVER!!! :(GRRR
Cleos furniture store service is HORRIBLE! I paid for two full size bed sets that were out of stock No one was professional enough to inform me that the beds were out of stock and it takes 4-weeks to receive them oh by the way they were Christmas giftsI went to pick the beds up and was notify in the store that they had noneMy sales rep LJ IS HORRIBLE all about the dollarWhile I was in the store another rep what showing of their merchandise and let the customer know right there that particular item was out of stockDid I not deserve that much courtesy?? My sales rep did offer me the floor modelI asked if it could be discounted they would only take off dollarsHorrible business will not go to the LR location EVER
recliner was received broken &store refuses to refund $ OR issue exchange for another even higher priced product &unethical sales/
advertising
Purchased recliners on Feb from Cleo's ***Product was to be delivered to Store for pick up Feb19th Store did not check box to verify product was not brokenRecliners were picked up boxed from store on Feb20, One recliner has broken stabilizer bar (made from chip wood) which would render chair unusableWe are not happy with the recliners structure They are *** #*** 47x47x *** did not mention a NO return Exchange policy when purchasing or verbally explain when filling out paperwork We have asked if we could at least have refund OR exchange on at least ONE recliner..even for HIGHER priced better built recliner.They refuse They are also not dealing honestly with public on sale times Sale was ADVERTISED to end Feb16, (reason we bought on Feb
Cleos furniture store service is HORRIBLE! I paid for two full size bed sets that were out of stock No one was professional enough to inform me that the beds were out of stock and it takes 4-weeks to receive them oh by the way they were Christmas giftsI went to pick the beds up and was notify in the store that they had noneMy sales rep LJ IS HORRIBLE all about the dollarWhile I was in the store another rep what showing of their merchandise and let the customer know right there that particular item was out of stockDid I not deserve that much courtesy?? My sales rep did offer me the floor modelI asked if it could be discounted they would only take off dollarsHorrible business will not go to the LR location EVER
I bought a sofa at this location and had it delivered and noticed the sofa was coming apartI tried to get the store to pick it up and fix it
I purchased an entire living room and kitchen set from *** on 2/20/ Order No is *** The furniture was delivered on 2/ I noticed the sofa was coming apart in the back and went to Cleo's on Monday to see if they would pick the furniture up and fix itThe store manager told me no and basically if I wanted it fixed I would have to find a way to get the sofa back to the store to have it repair I then expressed to him how I was responsible for getting a item that was damaged from warehouse back to the store to repair I wasn't looking for a brand new sofa, just for them to pay the delivery fee of picking it up and having it fixed The took my number and said there was nothing he could do, he got my number and said he would contact his district manager to see if he could try to help resolve the matter I've email hi
We bought a sectional in november all the cushions are flat already and we already replaced one.I called about the frame they told me I would have to pay to transport it to the store to have it looked I said I don't have any other furniture that isn't possible and wanted to speak with a manager they said someone would call and never did
The cushions are coming apart at the seems and it is a little over a year oldThe frame on the longer end seems to be bowingThey told me they have no one that could come to the home and look at itLooking at the furniture it looks years old not a little over a year
I would have contacted sooner but lost my husband decemebr Eric at the fayetteville location is nice in the store and then when you have a problem it is differentWe had a problem with the ottoman which was taken care of right away but we had to find a way to pick it up or would have had to pay again to deliver itMost furniture stores take care of the customer and deliver the items repair the furniture
Here they get the replacment cushion and have you come get and out it inWell now it is the whole couch
This is everyday use in our living room.It shouldn't look or feel like thisI have pictures that show what it looks like and it isn't prettyThey knew our furniture was destroyed in our move from Illinois to Arkansas and assured me this furniture would hold up and that the sales person had their furniture is his own houseI have fibromyalgia and RA which he knew and need supportThey are all friendly and nice to your faceOnce you pay and have your furniture it is a different story
I purchased a couch that the seamed ripped out within weeks; and I also purchased a table month and weeks ago that I still have not received
On February 10, I put a sofa chaise and a PC Pub Table Set on Layaway; and paid for them both in full on March 8, When I paid for them I let them know that I would pick them both up on the week of March 21, When I picked up the Sofa I was informed that they had over sold the table and it was on back order and that it would be in their Warehouse on April 8, and I could pick it up on April On April 8th I called Cleo's to let them know that the seam had came loose from my couch and now there was a hole it I was informed that I would have to bring my couch back to them and they would send it off to see if it could be repaired (if it was still under warranty) I explained that my couch was less than weeks old and I really wanted a replacement I was told that if I purchased a coffee pot from Wal-Mart they wou
I bought a bedroom suit from Cleo's in Hot Springs, Arnightstand was damaged, top drawer won't pull outI called Cleo's and got voicemail well before close timeI left a message with my name, number, and the situationAlmost a week passed and I had to make my paymentI called and made my payment and mentioned to the acceptance now guy, hey, I have damaged goods, can you get me someone to help? He said he had a guy right there, to call Cleo's, and they would answerI immediately called Cleo's and someone answeredHe took my info and said someone would contact me within hrsThat was at least days agoI'm pissed at this pointI want what I pay forI feel like I'm being dodged in the hopes I will just let goI'm not letting go, I want what I pay for
I purchased a sectional 10/22/did not pick it up until 11/18/and the arm was dislodge almost two weeks in to having it
I am writing you regarding a purchase that I made at your storeI purchased a sectional 10/22/16, not picking it up until 11/18/The sectional was in my home for less than two weeks when the arm board dislodged and fell to the bottomI notified the store in which I bought it and was informed I had to take the sectional to the warehouse where I originally picked it up, which I didOnce I had the new sectional in my home for the second time, it was discovered they, (Cleo's), had not drilled a whole in one of the bottoms where the leg attachesI again informed the manager of Cleo's of my plight and was told they would, this time, send someone out to take care of this problemAs I spoke with the manager today, Tuesday Dec13, he further informed me he had no idea when someone would be available to take care of this unfortunate, yet bothersome situation
I'm writing today because I have purchased a leaving room set with Cleo's and I have been paying going on years
I was approved for a dollar loan and it seems like I'm paying times as muchmy complaint today is everytime I ask for my pay off it's always the same and when I ask way every month my payoff is the same I get a different answer each timeI need this looked into because something is not adding up
Furniture had a defect and after several attempts, the Cleos in Benton refused to do anything about it
We purchased the extra protection because the sales person lead us to believe that if ANYTHING happened to it someone would come to our home to repair or exchange the pieceWhile delivering, one couch was lying upside down in the gravel and the other couch was standing on end
I will be posting pictures of the furniture and the maner in which they were delivered
We paid cash for a lot of furniture from Cleo's in Benton,Ar...back in Oct...we are STILL WAITING for them to REPLACE OUR BROKEN COUCH...Now...the LIVESEAT is messing up,to!!! HELP...we were told...we could load it up...bring it back...U guess we could...and I will demand our cash back!!! Thus us the aaWORST Customer service EVER!!! :(GRRR
was lied to by the salesman who we have found out now is assistant manager ,he told us we was buying leather furniture after years the material is cracking and peeling..sent the manager photos of the furniture by face bookHe said he had a strong policy about wrongful information from a salesman to a customer.He said with the price we paid and by the photos I sent that it looked like bonded leather and he would check on this on our behalf.Never responded back.After the manager found out that we was lied to by the assistant manager he is now standing by him and saying he told us it was leatherAlso that there is only one year warranty on fabric and that it has been way longer then the year and the only thing he is willing to do is giving us a discount on more of their furniture.We spent a total of $on the last furniture so why would we want to waste more money on their store.I am sure they would just sell us even more poor quality furniture.This is the first time we have ever been lied to on wrongful information and are very upset.It is his word against ours but I feel we need to speak up about this matter.Because to us this is fraud
I bought a sectional from Cleos in Fayetteville back in JanuaryWhen I got it home and set up their was a snag on the back of one of the piecesI called them the next morning because it was at this time after hoursThe manager at the time was very helpful and advised me to take pictures and email them and that he would get it fixedI did as advised but never heard backI then called and spoke to a lady which advised the same thing and to inform me of the policy and that they cant have the furniture brought back and they could not go and get it so her solution was for me to bring the pieces back to the store that I needed fixedAt this time is has been about a few weeks laterI had noticed more problems with the sofa such as rippling in of the cushions, sagging of one of the cushions and the tear in the back of the other pieceI went in today to speak to them about me not being happy with the couch and I wanted to return itJust as I had wanted to do several months agoShe then tells me that I cant bring the furniture back and again told me of the policyThe actual manager get in and goes to look up my account to see that I have called in about said problemsHe then proceeds to tell me that he cannot find where I spoke to anyone about the snag therefore it cant be fixedGoing on to say they never received an email from me and that I had never spoke to a manager or a man from their storeBasically saying I have lied to themAfter arguing this point for ten minutes the woman said well it could have been this manI said who is he and what was his title hereThe actual manager said he is a former employee and he was my assistant managerI said there you goIt was him I spoke with can you please call him to verifyhe then says no it is irrelevant whether you did or didn't talk to him it doesn't matterI said yes it matters to me to inform you that I am a creditable customer who isn't trying to lie about having spoke to him about the snag in the first placecan you please call him he said no I'm not going to make him work when he was let goI said well I hate to hear that because he was very nice and helpful and the one whom told me to email in the first placehe then says that you can prove to me you even sent the email and without it proving you called or attepted to fix the problem we cant help youSo by this time we are yelling at each other and I'm trying to explain again the way it all went down and he tells me to hush and listen to himHe then proceeds to tell me again that I had lied about having even emailed the company in the first placeSo he said they cant have the furniture returned nor can they come to my house to fix it but I can bring everything up to them for them to look at it but if its damaged then they most definitely cant have it backSo we agreed to disagree and I'm still wanting to take it back which they are not willing to help me with this problemI will never buy anything there again and I advise people to take caution with dealing with this location as they have accused me of lying twice and told me to shut up so he could talkThey are not nice nor are they helpful in getting problems fixedhe said they have immaculate notes but yet it doesn't show that I called about the said snag so therefore I never did and unless I called the day of they cant help me if it was next day even though they closed before I had it out and set upI'm so not happyno one should ever treat a customer this way and they should not engage in a yelling match with a customer for any reasonWe were yelling at each other in the middle of the store in front of all the employees and other customers
We purchased a 'chofa' and two chairs from Cleo's We had to order the chairs, as they didn't have them in stockOne chair came in separatelyWhen we got it home, it was pretty beaten up, spots on the upholstery and bowed frameFiguring we were stuck with it, we asked to see the second chair unwrapped in the store before we picked it up several weeks laterWhen we mentioned that the first chair wasn't exactly right, the salesman, Mitchell, immediately offered to switch it, saying, "we want you to be happy." Everyone loves the new furniture and it's very comfortableOverall, I'm very pleased