Clever Girl Brands

Initial Business Response / [redacted] (1000, 7, 2016/01/25) */ customer refunded 1/25/ $USD -- [redacted] Refunded Payment Details Update Description Amount: $USD Refunded: $ Fee: $Info Date: 2015/12/ 23:49: Status: Refunded Description: ilovebadbananas .com # [redacted] MetadataEdit No metadata Card Address: [redacted] Origin: United States CVC Check: Passed Street Check: Passed Zip Check: Passed [redacted] Type: [redacted] Refund 2016/01/02:16:Sent to [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/30) */ Customer has been issued a partial refund for the key lime color shirt $USD [redacted] Refund Payment Payment Details Update Description Amount: $USD Refunded: $ Fee: $ Info Date: 2015/12/21:44: Status: Partially Refunded Description: ilovebadbananas.com #XXXXXXX MetadataEdit No metadata Card Report fraudulent payment Address: XXXXX, [redacted] Origin: United States CVC Check: Passed Street Check: Passed Zip Check: Passed ID: card [redacted] Name: [redacted] Number: [redacted] Fingerprint: [redacted] Expires: [redacted] : Visa debit card Receipt History Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Greetings! Attached is a photo from our manager that the customer has just been refunded for the total amount of $We have just sent the customer an confirmation email that her refund has just been processed Refund requests are on queue and it is really our regret to may have overlooked Ms [redacted] 's return of the items causing her refund to be on hold Our sincere apologies for this matter Best regards, [redacted] CGB Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Communication was sent to the customer regarding the status of the order and was given options on how he would like us to proceed with it and has agreed to wait Customer was issued a refund on the same day that he requested it for the full amount of his purchase and credited back to his Paypal account.ticket #XXXXXAmount of refund $ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/04) */ Hello - They have reimbursed me to my satisfaction Thank you for your help in the matter [redacted]

Initial Business Response /* (1000, 7, 2016/01/25) */
customer refunded 1/25/
$USD
-- ***
Refunded
Payment Details Update Description
Amount:
$USD
Refunded:
$
Fee:
$ Info
Date:
2015/12/
23:49:
Status:
Refunded
Description:
ilovebadbananas .com #***
MetadataEdit
No metadata
Card
Address:
***
Origin:
United States
CVC Check:
Passed
Street Check:
Passed
Zip Check:
Passed
***
Type:
***
Refund 2016/01/02:16:Sent to ***

Greetings!
Attached is a photo from our manager that the customer has just been refunded for the total amount of $We have just sent the customer an confirmation email that her refund has just been processed
Refund requests are on queue and it is really our regret to may have overlooked Ms
***'s return of the items causing her refund to be on hold
Our sincere apologies for this matter
Best regards,
*** ***
CGB Customer Support

Final Consumer Response /* (2000, 6, 2015/09/16) */
We came home this weekend from camp and my order was there
Thank you very much

Initial Business Response /* (1000, 5, 2015/12/01) */
Communication was sent to the customer regarding the status of the order and was given options on how he would like us to proceed with it and has agreed to wait
Customer was issued a refund on the same day that he requested it for the
full amount of his purchase and credited back to his Paypal account.ticket #XXXXXAmount of refund $
Initial Consumer Rebuttal /* (2000, 7, 2015/12/04) */
Hello - They have reimbursed me to my satisfactionThank you for your help in the matter
***

Initial Business Response /* (1000, 5, 2015/11/04) */
We have responded to this customer twice :
October XXXX XX:XX AM via ticket #-XXXXX to advise you that I will look
> into this and get back to you after business days as our Shipping
> Department only handles inquiries in the early
morning and late afternoon
>
> November XXXX XX:XX AM via this ticket number to inform you that your
> order is in process and you will get a separate notification once your
> order ships
received confirmation from customer on refund request
Customer refunded of order amt $as of 11/
and confirmed refund to customer via ticket #XXXXX

Initial Business Response /* (1000, 5, 2015/11/04) */
We have responded to this customer twice :
October XXXX XX:XX AM via ticket #-XXXXX to advise you that I will look
> into this and get back to you after business days as our Shipping
> Department only handles inquiries in the early
morning and late afternoon
>
> November XXXX XX:XX AM via this ticket number to inform you that your
> order is in process and you will get a separate notification once your
> order ships
received confirmation from customer on refund request
Customer refunded of order amt $as of 11/
and confirmed refund to customer via ticket #XXXXX

Hi,We have just refunded our customer *** ***We, at Clever Girl Brands sincerely apologize that it went this far for her order. We had multiple internal issues and our tools are currently in transition causing us to respond untimely to refunds and other concernsHowever, we have given
our best to resolve this concernAttached is proof of a refund process in favor of *** *** and a confirmation email asking her to please give it to business days for the amount to show on her account.It will always be a regret on our part to come into this but we are trying our best to resolve each issues arising from customers' orders.Again, we are sorry for any inconvenience our shortcomings have caused and we are looking forward on resolving this concern.My best regards,*** ***Clever Girl Brands - Customer Support

Greetings!
Attached is a photo from our manager that the customer has just been refunded for the total amount of $We have just sent the customer an confirmation email that her refund has just been processed
Refund requests are on queue and it is really our regret to may have overlooked Ms***'s return of the items causing her refund to be on hold
Our sincere apologies for this matter
Best regards,
*** ***
CGB Customer Support

Initial Business Response /* (1000, 15, 2015/10/12) */
customer already refunded
Payment Details Update Description Amount: $USD Refunded: $Fee: $Info Date: 2015/04/23:16:Status: Partially Refunded Description: ilovebadbananas.com #XXXXXXX
Initial Consumer Rebuttal /*
(3000, 17, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't receive my refund I have waited for it to show up on my credit card and it has never showed up
Final Business Response /* (4000, 22, 2015/10/29) */
***Document Attached***
We have refunded this customer, as proved beforeWe are attaching pdf proofOnce we refunded the transaction, there is NO FURTHER ACTION we can take on behalf of the customerIt is then up to their credit card issuer to handle the rest

Initial Business Response /* (1000, 5, 2016/01/30) */
Customer has been issued a partial refund for the key lime color shirt
$USD
***
Refund Payment
Payment Details Update Description
Amount:
$USD
Refunded:
$
Fee:
$
Info
Date:
2015/12/21:44:
Status:
Partially Refunded
Description:
ilovebadbananas.com #XXXXXXX
MetadataEdit
No metadata
Card Report fraudulent payment
Address:
XXXXX, ***
***
Origin:
United States
CVC Check:
Passed
Street Check:
Passed
Zip Check:
Passed
ID:
card***
Name:
*** ***
Number:
*** *** ***
Fingerprint:
***
Expires:
***:
Visa debit card
Receipt History
Initial Consumer Rebuttal /* (2000, 7, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/10/29) */
This customer's item was already shipped by the time we received the complaintSecondly, we do not refund via check, we only refund via the exact method we were paid for the merchandiseIf she wishes to return the merchandise she can contact
us for return instructions and upon receiving the return, we will refund her
Item shipped as follows:
05/03/Y XXXXXXXXXXXXXXXXXXXXXX 4/28/USPS
This was the address the customer gave upon ordering
*** ***
Address Line *** *** Ave
Address Line AptB
Town / City ***
County / State ***
Country United States
Postcode / Zip XXXXX
Telephone XXX-XXX-XXXX
After the order shipped, the customer emailed to change the address to
My new address is *** XXXXX gave her new address but the package was already ship out
status in USPS is forwarded
USPS forwarded the package
Initial Consumer Rebuttal /* (3000, 10, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received the product no have Emails to prove it that's the whole problem!!!
Final Business Response /* (4000, 13, 2015/11/11) */
Customer's complaint was shipped prior to the complaint, shipping information as follows:
Item shipped as follows:
05/03/Y XXXXXXXXXXXXXXXXXXXXXX 4/28/USPS
This was the address the customer gave upon ordering
*** ***
Address Line ***
Address Line ***
Town / City ***
County / State ***
Country United States
Postcode / Zip XXXXX
Telephone XXX-XXX-XXXX
After the order shipped, the customer emailed to change the address to
My new address is ***,*** XXXXX gave her new address but the package was already ship out
status in USPS is forwarded
USPS forwarded the package
and as per resolution to refund via check, we only make refunds via the exact method we were paid for the merchandiseIf she wishes to return the merchandise she can contact us for return instructions and upon receiving the return, we will refund her as previously advised
Final Consumer Response /* (4200, 15, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The whole problem is I never received it if they would look at all the emails I sent them they would see that! I would be happy if they sent me the mugs!! *** ***

Initial Business Response /* (1000, 5, 2015/12/01) */
Communication was sent to the customer regarding the status of the order and was given options on how he would like us to proceed with it and has agreed to wait
Customer was issued a refund on the same day that he requested it for the
full amount of his purchase and credited back to his Paypal account.ticket #XXXXXAmount of refund $
Initial Consumer Rebuttal /* (2000, 7, 2015/12/04) */
Hello - They have reimbursed me to my satisfaction Thank you for your help in the matter
***

Final Consumer Response /* (2000, 9, 2015/10/23) */
My Mastercard statement reflects that I have been credited for the items not delivered All was well with that informationToday Oct15,2015, I get another email from CleverGirl that states my order is being processed! Now, I am not sure if
this matter is closed or not I thought my order was cancelled

Initial Business Response /* (1000, 7, 2015/10/29) */
This customer's item was already shipped by the time we received the complaint. Secondly, we do not refund via check, we only refund via the exact method we were paid for the merchandise. If she wishes to return the merchandise she can contact...

us for return instructions and upon receiving the return, we will refund her.
Item shipped as follows:
05/03/2015 Y XXXXXXXXXXXXXXXXXXXXXX 4/28/15 USPS
This was the address the customer gave upon ordering
[redacted]
Address Line 1 [redacted] Ave
Address Line 2 AptB
Town / City [redacted]
County / State [redacted]
Country United States
Postcode / Zip XXXXX
Telephone XXX-XXX-XXXX
After the order shipped, the customer emailed to change the address to
My new address is [redacted] XXXXX gave her new address but the package was already ship out
status in USPS is forwarded
USPS forwarded the package
Initial Consumer Rebuttal /* (3000, 10, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received the product no have Emails to prove it that's the whole problem!!!
Final Business Response /* (4000, 13, 2015/11/11) */
Customer's complaint was shipped prior to the complaint, shipping information as follows:
Item shipped as follows:
05/03/2015 Y XXXXXXXXXXXXXXXXXXXXXX 4/28/15 USPS
This was the address the customer gave upon ordering
[redacted]
Address Line 1 [redacted]
Address Line 2 [redacted]
Town / City [redacted]
County / State [redacted]
Country United States
Postcode / Zip XXXXX
Telephone XXX-XXX-XXXX
After the order shipped, the customer emailed to change the address to
My new address is [redacted],[redacted] XXXXX gave her new address but the package was already ship out
status in USPS is forwarded
USPS forwarded the package
and as per resolution to refund via check, we only make refunds via the exact method we were paid for the merchandise. If she wishes to return the merchandise she can contact us for return instructions and upon receiving the return, we will refund her as previously advised.
Final Consumer Response /* (4200, 15, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The whole problem is I never received it if they would look at all the emails I sent them they would see that! I would be happy if they sent me the mugs!! [redacted]

Hi,We have just refunded our customer [redacted]. We, at Clever Girl Brands sincerely apologize that it went this far for her order. We had multiple internal issues and our tools are currently in transition causing us to respond untimely to refunds and other concerns. However, we have given...

our best to resolve this concern. Attached is proof of a refund process in favor of [redacted] and a confirmation email asking her to please give it 3 to 7 business days for the amount to show on her account.It will always be a regret on our part to come into this but we are trying our best to resolve each issues arising from customers' orders.Again, we are sorry for any inconvenience our shortcomings have caused and we are looking forward on resolving this concern.My best regards,[redacted]Clever Girl Brands - Customer Support

Greetings!
Attached is a photo from our manager that the customer has just been refunded for the total amount of $51.27. We have just sent the customer an confirmation email that her refund has just been processed.
Refund requests are on queue and it is really our regret to may have overlooked Ms. [redacted]'s return of the items causing her refund to be on hold.
Our sincere apologies for this matter.
 
Best regards,
[redacted]
CGB Customer Support