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ClickHeat Nashua, New Hampshire

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Reviews ClickHeat Nashua, New Hampshire

ClickHeat Nashua, New Hampshire Reviews (211)

I have tried to reach out via the website in the contact us area several times with no responses so I am trying here as well before taking next steps.
I purchased several items at the Women's Show in Orlando, FL in late Sept. I bought the set to help my son who plays football and my daughter who plays softball instead of using a heating pad. We tried to use the product and it was a disaster. One of them (the purple one) when trying to click the button made a hole in the shell and started leaking, burning my daughter, the others we clicked and it was hot for a little while then went away and we followed the instructions to make it go back to normal but they stayed rock hard or soften shortly but went completely hard again. I would greatly appreciate it if someone could contact me as soon as possible as the salesman who we bought it from said there would be no problem with returning and had a lifetime guarantee if any of them had problems. These products are not working for us and I would like a refund and I will ship back the broken ones as well as the ones I didn't even attempt to open since the others were just too much of an issue.Thank you in advance for your assistance.
Sincerely Tammi Duncan (I am not sure of the security on this site so I did not include my email address or phone number but am happy to do so once someone responds to my message)

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Hello - I would appreciate it if someone could respond to my initial request.
Tammi Duncan ([email protected])

Hi there! I am so sorry for the confusion! I just refunded another [redacted] her money and mixed her up with you, thinking I had already refunded money.In order to help you with a refund-i will need to see a picture of the product, I already have the receipt emailed to me from owner Im happy to help you move forward with a refund, and will need the credit card# and exp date in order to do soplease email me at [redacted] THanksJodi

Hello Jodi- I see that you have assisted some other people on this site so am trying to reach out to you directly from your message above. I provided information on this page on Jan 29, 2020 but have not heard from anyone yet and tried to call the phone number listed on this page but says the toll free number you dialed is disconnected. If you could please help me I would greatly appreciate it. Thanks Tammi

At this time, I have been contacted directly by ClickHeat regarding complaint ID [redacted] , however my complaint has NOT been resolved because: On Oct*, 2015, as Click heat requested, I sent a copy of my receipt and requested a refund I have yet to receive a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAs long as they complete the actions stated they will Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

My apologies again for the frustration and inconvenienceI can refund your credit card and will pay for you ship your unused and unopened products back to me to Click Heat Inc[redacted] ***Please ship your products back in a large flat rate box (you can take the back verso out of the box and fold it and put it back in)it will cost $and I will include that in the $185.44.Thank you and again, our apologies for the frustration.JodiUS/Canada Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: See attached for the picture of the merchandise as well as the purchase receipt At the auto show kiosk I was told the items would stay hot for to hours and I'm lucky if they stay hot for minutes even after boiling them in water In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I would like to update the Revdex.com on the matter with clickheatThey have sent me a refund and it covers everything in fullI am satisfied with the final outcomeThank you for your support Sincerely, [redacted]

The customer contacted us via email, to which we respondedWe are issuing a full refund, as she requested

I am so sorry for that! my apologies for the frustration and inconvenienceNot sure what is wrong with that website and I will have the owner check on thatAll of our products carry a year warranty but will honor the lifetime warranty that you wee soldWhat is your address? What Wonderpax product needs replacing?

The customer emailed us regarding the request for a refund She was emailed instructions on how to obtain a refundHer return has been received and her refund is being processed

[redacted] Normally the owner does not do refunds from fairs--only exchanges and replacements, as the products are highly discounted thereHowever, please email me a copy of the receipt and a picture of the product to [redacted] I will forward it onto the owner as all refund requests must go thru him

Im sorry you are not happy with the productPlease email me a receipt and a pic of the productsNormally the owner does not do refunds from fairs, only exchanges and replacementsPlease send me that info to [redacted] and I will forward onto the owner

+1

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] < [redacted] >Hello [redacted] , I have lifted the dispute on my credit card payment with Clickitheat..I believe the refund check they sent me has clearedI was wondering if this shady company has ever responded back to youI had to be a real detective in dealing with themWhat a waste of time and energyThank you, [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved [redacted] < [redacted] > Hello [redacted] , I have lifted the dispute on my credit card payment with Clickitheat..I believe the refund check they sent me has clearedI was wondering if this shady company has ever responded back to youI had to be a real detective in dealing with themWhat a waste of time and energyThank you, [redacted] Sincerely, [redacted]

We have received the return and are processing the refund A check for the purchased amount and shipping charges should go out the the customer this week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

My apologies for the frustration, misrepresentation and inconvenience you experienced when purchasing and using our products In order to get a refund, I will need to see a copy of the receipt and a picture of the receipt and a picture of the product you would like a refund for I write refund checks on the [redacted] and [redacted] of every month Again, our apologies for your dissatisfaction.Jodi D [redacted] US/Canada Customer Service [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The company did send a return shipping label and I sent the item on 11/*/I would like to keep this complaint open until I have received the refund as requestedThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello I mailed [redacted] her refund check on of $via [redacted] tracking # [redacted]

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Description: MEDICAL EQUIPMENT

Address: 310 Daniel Webster Hwy, Nashua, New Hampshire, United States, 03060-5730

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clickheat.us

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Shady, yet now dead: once upon a time this website was reported to be associated with ClickHeat Nashua, New Hampshire, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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