Dear [redacted] The reservation was for a 19gold Yukon DasherAs we have clearly stated to you we reserve the right tooffer you a larger model of same or better quality RV for the same price aswhat you are payingWe offered you a gold Adak Argonaut for the same priceas a gold Yukon DasherYou expressed you concern about not beingcomfortable with extra feet of space in the vehicle at which time we showedyou smaller older models in trying to accommodate your needsYou chose not toselect any of the following options and cancelled your reservationOurpolicies clearly state our cancellation fees and special circumstance would notapply to your reservation as we did provide you with a vehicle of same or higherquality as what you have reservedIf you have any furtherquestions please do not hesitate to contact mePlease keep in mind that yourdeposit can be used as a credit towards a future rental Thank youManagment
the motorhome had two repaired chips on the windshield when it leftWhen the motorhome was returned it was returned with a inch crack across the windshield on top of the two chipsSince we could not repair the crack we had to replace the windshieldThe cost of replacing the windshield is dollars
Complaint: [redacted] I am rejecting this response because: Their statement does not portray the facts - I did call them the day I rented the motor home (July 27) noting two things ( Fuel level and battery light ) at that time I asked what they wanted to do about it - The assured me that it was not a problemOnly after traveling about three hours I was broke down stranded on the 7/Glenn Highway - I had to locate services as Clippership was unable to get anyone to assist me - I contacted the nearest mechanic in Glennallen because the motor home DIED twice in the first 2oo milesI sourced a good Samaritan to assis getting the troubled motorhome off the highway - I arranged the repairsAt that time the mechanic also made not that both from wheel bearings needed to be replace as one had grease leaking out of the hub/axle - no caps or covers were ever on this unitAt this time this motorhome was already not fit for the road and that is the way I received it from Clippership - A replacement unit did not get to me until 03:in the AM so the timeline that clippership has given is just plain old incorrectI also looked over the replacement motorhome that was sent and since I could not gauge the mechanical soundness of that unit I stayed with the original unit because of the repairs and conversing with the mechanic in Glennallen gave it a good bill of healthLuckily I had not received any more troubleI was not able to get anywhere Thursday PM because Clippership did not arrive by 10pm (AS PROMISED)I have emails and photo's of the mechanic's invoice and the pictures of the wheel bearings and the main issue with this was No service during or after the issue, as well as putting the lives of myself and others in jeopardy by renting a unit that was unfit for the road Sincerely, [redacted]
I am sorry that Mr [redacted] feels this wayThe matter of fact is that the motorhome was returned at our closing time at 6:pm not at 5:15pm or 5:30pm like the customer is guesstimatingAt that point time it was too late for anyone to check the vehicle inThe next day upon check in, prior to the vehicle being moved there was newly discovered damage to the vehicleThe customer was contacted about the damages and refused to admit to damaging the vehicleJust because we were closed and unable to check in the vehicle after our closing hours doesn’t mean that the damage to the vehicle didn’t occur while the unit was in customer’s possessionA lot of customers don’t even realize that they even damaged a vehicle upon returnMotorhomes are big automobiles and when the back of the vehicle is damaged it is hard to notice the damageThere is feet of space separating the driver from the back of the vehicle This is why we take pictures of all our vehicles before they leave and also walk around the vehicles with our customers prior to the vehicles being rented outWe took pictures of the vehicle that Mr [redacted] rented and we walked him around the motorhomeWe notating all the damages to the vehicle on the condition sheet and had the customer sign for the damages to the vehicle We have factual evidence on how the vehicle left and in what condition it was returnedMr [redacted] is going off his belief that he didn’t damage the vehicleCustomer has not provide any substantual evidence to corroborate his side of the story and contradicted himself throughout his explanationsWe have provided numerous documents to the Revdex.com and Mr [redacted] for our side of the storyThis is why we are so confident that the damage to the vehicle was done, while the motorhome was in customer’s possessionI apologize but we will be charging Mr [redacted] for the damages to the vehicle
Complaint: [redacted] I am rejecting this response because: Although the business walked me through the outside and showed me how to work the inside of the vehicle, contrary to what they're saying, the very nice young man who showed me the vehicle DID NOT tell me about or show me the windowThe window is a huge safety risk--it blew out and then blew back in as I caught it with my hand, scratching one of my fingersAs for the bathroom leak, it was hooked up to a standard RV hook up at the Driftwood Inn RV lot in Homer It should not have leaked I find this business to be totally substandard and perhaps if they're renting to tourists they can get away with stuff like this but I will not let this issue go#They should not be renting an unsafe vehicle; #There should be an inspection at the business--I've submitted the same complaint to the Alaska Attorney General's office and will continue to follow up on it until there is some resolution Sincerely, [redacted]
Mr [redacted] called Clippership right around Noon and informed us that his battery was not chargingAfter conversing with one of our staff members Mr [redacted] decided to stop by a mechanic shop in Glenn AllenThe mechanic diagnosed the problem as the alternator and also suggested to replace the ball bearings as wellNot knowing how long it would take for the mechanic to take care of the issue, in less than hours after the initial phone call from the customer we send a motorhome out to Glenn Allen as a replacement unitThe motorhome has arrived right hours after customer’s initial phone call about the problemMr [redacted] decided not to take the replacement unit and to wait until the following morning for his unit to come out of the shop in Glenn AllenWe did everything in our power to get Mr [redacted] on the road as soon as possible including sending out a replacement unitCustomer was on the road in less than hours after the accident has occurredWe have reimbursed Mr [redacted] a full day of rental for the time that he had to wait while the motorhome was in the shopIt is unreasonable for Mr [redacted] to ask for his entire rental back when he used the unit for the entire days of his trip and put close to miles on the unitMr [redacted] has lost half a day of his rental and is entitled to it being reimbursedTo be fair to the customer we credit Mr [redacted] a full day of his rental back onto his card SincerelyManagement
Subject: claim #***Hello Eric, I am attaching items that might help the case The first rv that was taken back did have problems No heat and the check engine light was on We requested an exchange for a new rv They did give us a new one but we did have to cancel all of our plans for that day due to the fact we didn't know when they would meet up with us As for the 23rd we called because several things where going wrong with the rv First the carbon monoxide was going off non stop, check engine light was on, the heater wasn't working We could not get the generator to start to charge the batteries and we did run the engine to the rv also Gave them a call they asked to check the cables to battery and we did Couldn't see any problems We called them several times and was put on hold They said they would send a mechanic out to take a look at it They could not give me an eta, plus we were an vacation and had other trips planned for that day that we could not cancel due to losing our money They were unwilling to work with us so we asked to have the owner call us and that never happened We had to just live with the rv the way it was As the rest of the time went on everything stopped working except the engine I have pictures and witnesses to this also You may call *** *** at *** and she can back up everything I am saying Also you can contact *** *** at *** I can explain the pictures for you if you call me. Thanks *** ***
We apologize that the customer had a bad experienceThe problems that the customer encountered didn't impede the functions of the vehicle and the customer had the motor home for the entire duration of their tripWe have provided client a day credit towards a future rental for their inconvenience
Management
Complaint: ***I am rejecting this response because: This dishonest company did not offer me a vehicle that was better or same quality. They also cannot subtract properly - when did feet minus feet only equal feet?They offered me a 24' which is from 2013. They also offered me a foot from and a foot from the 1800s. Under THEIR own classifications, a vehicle from is considered silver. The 19' vehicle is considered gold, under their own classifications. When did silver become better than gold?Furthermore, I have never cancelled the contract. They never delivered the car that they promised me and they did not deliver a car that was equivalent or better. Maybe in their demented mind, these vehicles are better than the 19' gold, but reality is different from people who cannot rationalize or deduct properly.I will still seek my money back that this company stole. This is nothing short of thievery. Sincerely,*** ***
We go through all our vehicles with each single customer beforethey are picked upWe go over the cleanliness of the vehicleWe also showeach customer how to operate the entire vehicle including the sewer stationAfterwe go over the vehicle with the customer the customer signs off on the
conditionof the vehicle and the functions of the vehicle prior to them leavingThis customerwas giving multiple opportunities to let us know that the vehicle was not totheir satisfactory level of cleanliness upon initial stages of pick up Issues at hand:The toilet overflowedWe explained how to empty the toilet upon pick up of thevehicleThe mechanic did call them back but customer didn’t answer theirphone The hot water handle blew offWhen the motorhome was returned the water handle was attachedto the sink The motorhome shook at different speedsThe motorhome was test driven upon returnNo shaking wasfound in the steering or the braking of the vehicle The so called issues at hand do not institute a day refund as theywere not able to be duplicated or found with the vehicle upon return of thevehicleWe do offer this customer a voucher for a one day credit towards afuture rental due to the communication errors between the customer and the employees. Thank youManagement
Complaint: ***I am rejecting this response because: I made the initial call to your business on the 15th this was on my cell phone I'm sure I can contact them to get the time. Since it's been more than a month my actual call log no longer has it. Also if you actual know anything about this actual event you should know we were never in Whittier. When this happened we were outside of Portage. Your driver who was going to initially meet us with a tire was driving to Whittier. After we were told by Veronica we would have to change the tire ourselves again. Do you actually know about anything that happened that day?? We also ate at the restaurant right next door after getting there. I can get a copy of the receipt to show the time. Since your basically calling me a liar saying it wasn't hours. Do you keep track of the time when your customer is there? This was a day on MY vacation how dare you imply I wasn't keeping track of the time. I can however show the time we were there to. After your "so called mechanic" argued about the shake in the vehicle with the steering wheel. Which you didn't even address with your reply I do have a time stamped video with the shake clearly being shown. Your time it was 3:44pm this was before we got the other RV given to us. Add another hour to that it was hours our whole time spent there with your staff who clearly had no regards for our time. We were met with nothing but a horrible attitude. If you'd like I can provide you with all the receipts from our vacation including the RV, airfare, hotel room, campgrounds, and activities we had booked. Add those up it's right at $10,divide that by the amount of days we were there it comes out to $625/day. So no your $for the RV is no where near that $you cost us for your lack of customer service and care for the safety of your customers. While we were waiting there we asked who was in charge we got a kinda from a gentleman there. We were NEVER given a direct number, email, or time when the owner is actually there. Who is this so called management this response is from?? I made a clear effort to get in touch with the owner. A email on the 16th and multiple phone calls as well as a certified letter which I have the text it was received on August 5th. It wasn't until I filed the complaint with the Revdex.com that I finally received a response. Just so your also aware while we were waiting we saw another RV getting ready to go out the tire on it was almost flat we took a picture of this as well. This is the kind of compassion your company has as long as you have their money you could care less for their safety. You clearly showed this that day as well as your lack of response to try and solve this issue Sincerely,*** ***
The customer reserved the motorhome last minute and was offered the option of this vehicleHe was informed ahead of time that the window in the vehicle was replaced with a plastic window and didn't make any difference to the functions of the vehiclethe customer took the motorhome with the plastic
window fully aware of itThe toilet leaked because there was too much pressure coming from the campground water sourceAll the customer had to do was unplug from the water connection and use a different water source or use water out of his tankI am sorry we will not be compensating the customer for the issues because he was informed ahead of time of the condition of the window nor did it impede the functions of the vehicle in any way shape or form
thank you
Management
video shown by the customer did not have a crack in the windshieldCustomer signed off on the condition of the vehicle prior to leaving with windshield showing no prior cracksVehicle was returned back with a cracked windshieldReplacement cost of a windshield is dollars
Working hours of our company are from 8am until 6:pmMr *** returned the vehicle after our working hours and we were unable to inspect the vehicle at that time because we were closedThe vehicle was checked in the following morning before being moved by any of our employeesUpon
checking in of the vehicle a dent on the left back side was discoveredIt would have been unfeasible for the damages to occur at our parking lot because the motorhome was never moved prior to being checked in by the officeThe customer was billed dollars for the damages that is how much it costs to repair the damages to the vehicle
The customer called us on 18th and said nothing was working in the vehicle. A replacement vehicle was delivered to the customer the next day. When the vehicles were exchanged the first vehicle was tested for any malfunctions and none were found. On 23rd of August the customer called us and said that...
nothing was working on the second vehicle. We tried to trouble shoot the client by asking her to check the batteries and the connections to the batteries. The customer refused to comply and told that she shouldn’t have to do that. We had a mechanic in her area and informed the customer that we will send a mechanic to her location to look at the problem. The customer refused our services for the second time and informed us that she didn’t want to wait for any mechanics to come out. There was nothing wrong with the first vehicle and the customer refused any kind of help on the second vehicle in her possession. Regrettably we will not be able to compensate the customer for any inconveniences she has experienced during her trip. Sincerely Management
the motorhome had two repaired chips on the windshield when it left. When the motorhome was returned it was returned with a 3 inch crack across the windshield on top of the two chips. Since we could not repair the crack we had to replace the windshield. The cost of replacing the windshield is 500 dollars.
The motorhome that was rented by the client was a 2015 model and it didn't smell like cigarette smoke when it left our parking lot. After the customers returned the vehicle there were cigarette ashes in the front cab of the motorhome and the smell of cigarettes could be smelled through our the...
entire motorhome. It took us extra time and effort to get the smell out of the vehicle and for that we had to charge the client. The client knew that the propane and gas had to be returned in the same condition as it left or it they would be charged for the fuel. I do believe that there was a language barrier where the customer just didn't understand our term and conditions.
Mr. [redacted] called Clippership right around Noon and informed us that his battery was not charging. After conversing with one of our staff members Mr. [redacted] decided to stop by a mechanic shop in Glenn Allen. The mechanic diagnosed the problem as the alternator and also suggested to replace the...
ball bearings as well. Not knowing how long it would take for the mechanic to take care of the issue, in less than 4 hours after the initial phone call from the customer we send a motorhome out to Glenn Allen as a replacement unit. The motorhome has arrived right 10 hours after customer’s initial phone call about the problem. Mr [redacted] decided not to take the replacement unit and to wait until the following morning for his unit to come out of the shop in Glenn Allen. We did everything in our power to get Mr. [redacted] on the road as soon as possible including sending out a replacement unit. Customer was on the road in less than 24 hours after the accident has occurred. We have reimbursed Mr. [redacted] a full day of rental for the time that he had to wait while the motorhome was in the shop. It is unreasonable for Mr. [redacted] to ask for his entire rental back when he used the unit for the entire 7 days of his trip and put close to 1000 miles on the unit. Mr [redacted] has lost half a day of his rental and is entitled to it being reimbursed. To be fair to the customer we credit Mr. [redacted] a full day of his rental back onto his card. SincerelyManagement
[redacted]I am rejecting this response because:business showed us documentation of previous drivers of motor home causing chips in windows. We took pictures of documentation. You cannot give someone a Motorhome that has chips in the windows (which was the only thing signed) and then charge the new drivers for cracks. Windshield was already chipped when we received the Motorhome. It is your job to replace motorhome windshield- not ours. I have complained to the attorney general consumer protection and I will continue to until I get my money back. It is solely your job to pay for a new windshield not mine as it was already damaged when given to us. Sincerely,[redacted]
I am sorry that Mr. [redacted] feels this way. The matter of fact is that the motorhome was returned at our closing time at 6:00 pm not at 5:15pm or 5:30pm like the customer is guesstimating. At that point time it was too late for anyone to check the vehicle in. The next day upon check in, prior to the vehicle being moved there was newly discovered damage to the vehicle. The customer was contacted about the damages and refused to admit to damaging the vehicle. Just because we were closed and unable to check in the vehicle after our closing hours doesn’t mean that the damage to the vehicle didn’t occur while the unit was in customer’s possession. A lot of customers don’t even realize that they even damaged a vehicle upon return. Motorhomes are big automobiles and when the back of the vehicle is damaged it is hard to notice the damage. There is 30 feet of space separating the driver from the back of the vehicle. This is why we take pictures of all our vehicles before they leave and also walk around the vehicles with our customers prior to the vehicles being rented out. We took pictures of the vehicle that Mr. [redacted] rented and we walked him around the motorhome. We notating all the damages to the vehicle on the condition sheet and had the customer sign for the damages to the vehicle.
We have factual evidence on how the vehicle left and in what condition it was returned. Mr. [redacted] is going off his belief that he didn’t damage the vehicle. Customer has not provide any substantual evidence to corroborate his side of the story and contradicted himself throughout his explanations. We have provided numerous documents to the Revdex.com and Mr. [redacted] for our side of the story. This is why we are so confident that the damage to the vehicle was done, while the motorhome was in customer’s possession. I apologize but we will be charging Mr. [redacted] for the damages to the vehicle.
Dear [redacted] The reservation was for a 19gold Yukon DasherAs we have clearly stated to you we reserve the right tooffer you a larger model of same or better quality RV for the same price aswhat you are payingWe offered you a gold Adak Argonaut for the same priceas a gold Yukon DasherYou expressed you concern about not beingcomfortable with extra feet of space in the vehicle at which time we showedyou smaller older models in trying to accommodate your needsYou chose not toselect any of the following options and cancelled your reservationOurpolicies clearly state our cancellation fees and special circumstance would notapply to your reservation as we did provide you with a vehicle of same or higherquality as what you have reservedIf you have any furtherquestions please do not hesitate to contact mePlease keep in mind that yourdeposit can be used as a credit towards a future rental Thank youManagment
the motorhome had two repaired chips on the windshield when it leftWhen the motorhome was returned it was returned with a inch crack across the windshield on top of the two chipsSince we could not repair the crack we had to replace the windshieldThe cost of replacing the windshield is dollars
Complaint: [redacted] I am rejecting this response because: Their statement does not portray the facts - I did call them the day I rented the motor home (July 27) noting two things ( Fuel level and battery light ) at that time I asked what they wanted to do about it - The assured me that it was not a problemOnly after traveling about three hours I was broke down stranded on the 7/Glenn Highway - I had to locate services as Clippership was unable to get anyone to assist me - I contacted the nearest mechanic in Glennallen because the motor home DIED twice in the first 2oo milesI sourced a good Samaritan to assis getting the troubled motorhome off the highway - I arranged the repairsAt that time the mechanic also made not that both from wheel bearings needed to be replace as one had grease leaking out of the hub/axle - no caps or covers were ever on this unitAt this time this motorhome was already not fit for the road and that is the way I received it from Clippership - A replacement unit did not get to me until 03:in the AM so the timeline that clippership has given is just plain old incorrectI also looked over the replacement motorhome that was sent and since I could not gauge the mechanical soundness of that unit I stayed with the original unit because of the repairs and conversing with the mechanic in Glennallen gave it a good bill of healthLuckily I had not received any more troubleI was not able to get anywhere Thursday PM because Clippership did not arrive by 10pm (AS PROMISED)I have emails and photo's of the mechanic's invoice and the pictures of the wheel bearings and the main issue with this was No service during or after the issue, as well as putting the lives of myself and others in jeopardy by renting a unit that was unfit for the road Sincerely, [redacted]
I am sorry that Mr [redacted] feels this wayThe matter of fact is that the motorhome was returned at our closing time at 6:pm not at 5:15pm or 5:30pm like the customer is guesstimatingAt that point time it was too late for anyone to check the vehicle inThe next day upon check in, prior to the vehicle being moved there was newly discovered damage to the vehicleThe customer was contacted about the damages and refused to admit to damaging the vehicleJust because we were closed and unable to check in the vehicle after our closing hours doesn’t mean that the damage to the vehicle didn’t occur while the unit was in customer’s possessionA lot of customers don’t even realize that they even damaged a vehicle upon returnMotorhomes are big automobiles and when the back of the vehicle is damaged it is hard to notice the damageThere is feet of space separating the driver from the back of the vehicle This is why we take pictures of all our vehicles before they leave and also walk around the vehicles with our customers prior to the vehicles being rented outWe took pictures of the vehicle that Mr [redacted] rented and we walked him around the motorhomeWe notating all the damages to the vehicle on the condition sheet and had the customer sign for the damages to the vehicle We have factual evidence on how the vehicle left and in what condition it was returnedMr [redacted] is going off his belief that he didn’t damage the vehicleCustomer has not provide any substantual evidence to corroborate his side of the story and contradicted himself throughout his explanationsWe have provided numerous documents to the Revdex.com and Mr [redacted] for our side of the storyThis is why we are so confident that the damage to the vehicle was done, while the motorhome was in customer’s possessionI apologize but we will be charging Mr [redacted] for the damages to the vehicle
Complaint: [redacted] I am rejecting this response because: Although the business walked me through the outside and showed me how to work the inside of the vehicle, contrary to what they're saying, the very nice young man who showed me the vehicle DID NOT tell me about or show me the windowThe window is a huge safety risk--it blew out and then blew back in as I caught it with my hand, scratching one of my fingersAs for the bathroom leak, it was hooked up to a standard RV hook up at the Driftwood Inn RV lot in Homer It should not have leaked I find this business to be totally substandard and perhaps if they're renting to tourists they can get away with stuff like this but I will not let this issue go#They should not be renting an unsafe vehicle; #There should be an inspection at the business--I've submitted the same complaint to the Alaska Attorney General's office and will continue to follow up on it until there is some resolution Sincerely, [redacted]
Mr [redacted] called Clippership right around Noon and informed us that his battery was not chargingAfter conversing with one of our staff members Mr [redacted] decided to stop by a mechanic shop in Glenn AllenThe mechanic diagnosed the problem as the alternator and also suggested to replace the ball bearings as wellNot knowing how long it would take for the mechanic to take care of the issue, in less than hours after the initial phone call from the customer we send a motorhome out to Glenn Allen as a replacement unitThe motorhome has arrived right hours after customer’s initial phone call about the problemMr [redacted] decided not to take the replacement unit and to wait until the following morning for his unit to come out of the shop in Glenn AllenWe did everything in our power to get Mr [redacted] on the road as soon as possible including sending out a replacement unitCustomer was on the road in less than hours after the accident has occurredWe have reimbursed Mr [redacted] a full day of rental for the time that he had to wait while the motorhome was in the shopIt is unreasonable for Mr [redacted] to ask for his entire rental back when he used the unit for the entire days of his trip and put close to miles on the unitMr [redacted] has lost half a day of his rental and is entitled to it being reimbursedTo be fair to the customer we credit Mr [redacted] a full day of his rental back onto his card SincerelyManagement
Subject: claim #***Hello Eric, I am attaching items that might help the case The first rv that was taken back did have problems No heat and the check engine light was on We requested an exchange for a new rv They did give us a new one but we did have to cancel all of our plans for that day due to the fact we didn't know when they would meet up with us As for the 23rd we called because several things where going wrong with the rv First the carbon monoxide was going off non stop, check engine light was on, the heater wasn't working We could not get the generator to start to charge the batteries and we did run the engine to the rv also Gave them a call they asked to check the cables to battery and we did Couldn't see any problems We called them several times and was put on hold They said they would send a mechanic out to take a look at it They could not give me an eta, plus we were an vacation and had other trips planned for that day that we could not cancel due to losing our money They were unwilling to work with us so we asked to have the owner call us and that never happened We had to just live with the rv the way it was As the rest of the time went on everything stopped working except the engine I have pictures and witnesses to this also You may call *** *** at *** and she can back up everything I am saying Also you can contact *** *** at *** I can explain the pictures for you if you call me. Thanks *** ***
We apologize that the customer had a bad experienceThe problems that the customer encountered didn't impede the functions of the vehicle and the customer had the motor home for the entire duration of their tripWe have provided client a day credit towards a future rental for their inconvenience
Management
Complaint: ***I am rejecting this response because: This dishonest company did not offer me a vehicle that was better or same quality. They also cannot subtract properly - when did feet minus feet only equal feet?They offered me a 24' which is from 2013. They also offered me a foot from and a foot from the 1800s. Under THEIR own classifications, a vehicle from is considered silver. The 19' vehicle is considered gold, under their own classifications. When did silver become better than gold?Furthermore, I have never cancelled the contract. They never delivered the car that they promised me and they did not deliver a car that was equivalent or better. Maybe in their demented mind, these vehicles are better than the 19' gold, but reality is different from people who cannot rationalize or deduct properly.I will still seek my money back that this company stole. This is nothing short of thievery. Sincerely,*** ***
We go through all our vehicles with each single customer beforethey are picked upWe go over the cleanliness of the vehicleWe also showeach customer how to operate the entire vehicle including the sewer stationAfterwe go over the vehicle with the customer the customer signs off on the
conditionof the vehicle and the functions of the vehicle prior to them leavingThis customerwas giving multiple opportunities to let us know that the vehicle was not totheir satisfactory level of cleanliness upon initial stages of pick up Issues at hand:The toilet overflowedWe explained how to empty the toilet upon pick up of thevehicleThe mechanic did call them back but customer didn’t answer theirphone The hot water handle blew offWhen the motorhome was returned the water handle was attachedto the sink The motorhome shook at different speedsThe motorhome was test driven upon returnNo shaking wasfound in the steering or the braking of the vehicle The so called issues at hand do not institute a day refund as theywere not able to be duplicated or found with the vehicle upon return of thevehicleWe do offer this customer a voucher for a one day credit towards afuture rental due to the communication errors between the customer and the employees. Thank youManagement
Complaint: ***I am rejecting this response because: I made the initial call to your business on the 15th this was on my cell phone I'm sure I can contact them to get the time. Since it's been more than a month my actual call log no longer has it. Also if you actual know anything about this actual event you should know we were never in Whittier. When this happened we were outside of Portage. Your driver who was going to initially meet us with a tire was driving to Whittier. After we were told by Veronica we would have to change the tire ourselves again. Do you actually know about anything that happened that day?? We also ate at the restaurant right next door after getting there. I can get a copy of the receipt to show the time. Since your basically calling me a liar saying it wasn't hours. Do you keep track of the time when your customer is there? This was a day on MY vacation how dare you imply I wasn't keeping track of the time. I can however show the time we were there to. After your "so called mechanic" argued about the shake in the vehicle with the steering wheel. Which you didn't even address with your reply I do have a time stamped video with the shake clearly being shown. Your time it was 3:44pm this was before we got the other RV given to us. Add another hour to that it was hours our whole time spent there with your staff who clearly had no regards for our time. We were met with nothing but a horrible attitude. If you'd like I can provide you with all the receipts from our vacation including the RV, airfare, hotel room, campgrounds, and activities we had booked. Add those up it's right at $10,divide that by the amount of days we were there it comes out to $625/day. So no your $for the RV is no where near that $you cost us for your lack of customer service and care for the safety of your customers. While we were waiting there we asked who was in charge we got a kinda from a gentleman there. We were NEVER given a direct number, email, or time when the owner is actually there. Who is this so called management this response is from?? I made a clear effort to get in touch with the owner. A email on the 16th and multiple phone calls as well as a certified letter which I have the text it was received on August 5th. It wasn't until I filed the complaint with the Revdex.com that I finally received a response. Just so your also aware while we were waiting we saw another RV getting ready to go out the tire on it was almost flat we took a picture of this as well. This is the kind of compassion your company has as long as you have their money you could care less for their safety. You clearly showed this that day as well as your lack of response to try and solve this issue Sincerely,*** ***
The customer reserved the motorhome last minute and was offered the option of this vehicleHe was informed ahead of time that the window in the vehicle was replaced with a plastic window and didn't make any difference to the functions of the vehiclethe customer took the motorhome with the plastic
window fully aware of itThe toilet leaked because there was too much pressure coming from the campground water sourceAll the customer had to do was unplug from the water connection and use a different water source or use water out of his tankI am sorry we will not be compensating the customer for the issues because he was informed ahead of time of the condition of the window nor did it impede the functions of the vehicle in any way shape or form
thank you
Management
video shown by the customer did not have a crack in the windshieldCustomer signed off on the condition of the vehicle prior to leaving with windshield showing no prior cracksVehicle was returned back with a cracked windshieldReplacement cost of a windshield is dollars
Working hours of our company are from 8am until 6:pmMr *** returned the vehicle after our working hours and we were unable to inspect the vehicle at that time because we were closedThe vehicle was checked in the following morning before being moved by any of our employeesUpon
checking in of the vehicle a dent on the left back side was discoveredIt would have been unfeasible for the damages to occur at our parking lot because the motorhome was never moved prior to being checked in by the officeThe customer was billed dollars for the damages that is how much it costs to repair the damages to the vehicle
The customer called us on 18th and said nothing was working in the vehicle. A replacement vehicle was delivered to the customer the next day. When the vehicles were exchanged the first vehicle was tested for any malfunctions and none were found. On 23rd of August the customer called us and said that...
nothing was working on the second vehicle. We tried to trouble shoot the client by asking her to check the batteries and the connections to the batteries. The customer refused to comply and told that she shouldn’t have to do that. We had a mechanic in her area and informed the customer that we will send a mechanic to her location to look at the problem. The customer refused our services for the second time and informed us that she didn’t want to wait for any mechanics to come out. There was nothing wrong with the first vehicle and the customer refused any kind of help on the second vehicle in her possession. Regrettably we will not be able to compensate the customer for any inconveniences she has experienced during her trip. Sincerely Management
the motorhome had two repaired chips on the windshield when it left. When the motorhome was returned it was returned with a 3 inch crack across the windshield on top of the two chips. Since we could not repair the crack we had to replace the windshield. The cost of replacing the windshield is 500 dollars.
The motorhome that was rented by the client was a 2015 model and it didn't smell like cigarette smoke when it left our parking lot. After the customers returned the vehicle there were cigarette ashes in the front cab of the motorhome and the smell of cigarettes could be smelled through our the...
entire motorhome. It took us extra time and effort to get the smell out of the vehicle and for that we had to charge the client. The client knew that the propane and gas had to be returned in the same condition as it left or it they would be charged for the fuel. I do believe that there was a language barrier where the customer just didn't understand our term and conditions.
Sincerely
Management
Mr. [redacted] called Clippership right around Noon and informed us that his battery was not charging. After conversing with one of our staff members Mr. [redacted] decided to stop by a mechanic shop in Glenn Allen. The mechanic diagnosed the problem as the alternator and also suggested to replace the...
ball bearings as well. Not knowing how long it would take for the mechanic to take care of the issue, in less than 4 hours after the initial phone call from the customer we send a motorhome out to Glenn Allen as a replacement unit. The motorhome has arrived right 10 hours after customer’s initial phone call about the problem. Mr [redacted] decided not to take the replacement unit and to wait until the following morning for his unit to come out of the shop in Glenn Allen. We did everything in our power to get Mr. [redacted] on the road as soon as possible including sending out a replacement unit. Customer was on the road in less than 24 hours after the accident has occurred. We have reimbursed Mr. [redacted] a full day of rental for the time that he had to wait while the motorhome was in the shop. It is unreasonable for Mr. [redacted] to ask for his entire rental back when he used the unit for the entire 7 days of his trip and put close to 1000 miles on the unit. Mr [redacted] has lost half a day of his rental and is entitled to it being reimbursed. To be fair to the customer we credit Mr. [redacted] a full day of his rental back onto his card. SincerelyManagement
Complaint:...
[redacted]I am rejecting this response because:business showed us documentation of previous drivers of motor home causing chips in windows. We took pictures of documentation. You cannot give someone a Motorhome that has chips in the windows (which was the only thing signed) and then charge the new drivers for cracks. Windshield was already chipped when we received the Motorhome. It is your job to replace motorhome windshield- not ours. I have complained to the attorney general consumer protection and I will continue to until I get my money back. It is solely your job to pay for a new windshield not mine as it was already damaged when given to us. Sincerely,[redacted]
I am sorry that Mr. [redacted] feels this way. The matter of fact is that the motorhome was returned at our closing time at 6:00 pm not at 5:15pm or 5:30pm like the customer is guesstimating. At that point time it was too late for anyone to check the vehicle in. The next day upon check in, prior to the vehicle being moved there was newly discovered damage to the vehicle. The customer was contacted about the damages and refused to admit to damaging the vehicle. Just because we were closed and unable to check in the vehicle after our closing hours doesn’t mean that the damage to the vehicle didn’t occur while the unit was in customer’s possession. A lot of customers don’t even realize that they even damaged a vehicle upon return. Motorhomes are big automobiles and when the back of the vehicle is damaged it is hard to notice the damage. There is 30 feet of space separating the driver from the back of the vehicle. This is why we take pictures of all our vehicles before they leave and also walk around the vehicles with our customers prior to the vehicles being rented out. We took pictures of the vehicle that Mr. [redacted] rented and we walked him around the motorhome. We notating all the damages to the vehicle on the condition sheet and had the customer sign for the damages to the vehicle.
We have factual evidence on how the vehicle left and in what condition it was returned. Mr. [redacted] is going off his belief that he didn’t damage the vehicle. Customer has not provide any substantual evidence to corroborate his side of the story and contradicted himself throughout his explanations. We have provided numerous documents to the Revdex.com and Mr. [redacted] for our side of the story. This is why we are so confident that the damage to the vehicle was done, while the motorhome was in customer’s possession. I apologize but we will be charging Mr. [redacted] for the damages to the vehicle.