Revdex.com:
I am unable to review the response made by the business in reference to complaint ID ***, due to it being protected with a password and, I have determined that I cannot justify my complaint being resolved Please resubmit the business'
response.I view this matter as an invasion of my privacy and being harasses by a business that owns a debt of my relative
Regards,
*** ***
See attached documentMarch 30, 2016 Cincinnati Revdex.com Attn: *** East 4th Street, Ste Cincinnati, OH 45202 Complaint ID: *** Dear ***: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint ID: ***
We received and reviewed the correspondence from your office and provide the following response: The complainant’s telephone number was obtained through a lawful proprietary databaseA review of our call recordings and records indicate we contacted the complainant in an effort to acquire location information for an affiliated person to which we sought to communicate a personal business matterDue to privacy laws, our representatives are prohibited from disclosing the specific nature of the personal business we seek to communicate with the intended party. Upon verbal or written request, our systems are programmed to prevent outbound calls to specific telephone numbersThe telephone number provided with the complaint had already been blocked per the complainant’s oral requestAn additional number was blocked, which we believe to be the complainant’s spouse, but was not included in the complaintIf the complainant has any other personally allocated telephone numbers she wishes to prohibit future calls from our offices, she may contact our office so we can update our system accordingly. In summary, we maintain that our representatives were professional and acted within the confines of privacy laws at all times. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesThere may are federal and/or state privacy laws that apply to release of information regarding the party in questionTherefore, because of the possibility that the complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the complainant from our response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
July 13, Cincinnati Revdex.com Attn: *** East 4th Street, Suite Cincinnati, OH Complaint ID: *** Dear ***: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint ID ***We have received and reviewed the
correspondence received regarding the complainant and provide the following response: On June 19, 2017, our representative located a telephone number believed to be the number of an individual who we were attempting to contactThe complainant requested no further calls and representative advised the complainant her number would be updated to reflect the do not call requestOur representatives immediately ceased attempts to contact the complainantWe thank the complainant for the opportunity to address his concerns and we have updated our systems to prevent future callsAfter review, we find our representatives were professional during the conversation with the complainant and her employerUpon receipt of the complainant’s concerns identified through your office, our systems have been programmed not to dial the applicable telephone numbers in the futureWe appreciate your notification and apologize to the complainant for any inconvenience this matter may have caused herWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesIn addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response
I am rejecting this due to the fact the this company admitted in the letter that I do not have a contract with themThis should be removed from my reports ASAP.Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** This company has again overlooked the reason for which I first contacted Revdex.comThe calls to my work place where a voicemail was left, where I was identified as having a debt and that there was an effort to collect a debt was done in violation with consumer lawAny reasonable person would see this as a form or harassment and or improper conductI dispute the following charges and welcome the contracting company (CMU) to process this complaint within a judicial settingAs far as this company I have provided them a chance to speak to my concern in an effort to find a resolutionThis company has failed to act reasonableResearching other forms of remedies Thanks you*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have escalated my concerns to higher authories Both General Rev and its affiliates
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:This definitely does not resolve my “Main” complaint about this company’s third party cold-calling harassment. I contacted General Revenue Corpafter receiving numerous complaints from outright strangers who felt that this company directly harassed them. Everyone expressed anger from being called by General Revenue Corp., mostly because they were not a party to this particular personal debt collection. I referred this company to my attorney's office to handle. I actually had no choice, as their rep purposefully made it impossible to speak with them on the phone, as she constantly interrupted whenever I spoke, spewing mumbo jumbo warnings/garble (very obviously read from a script) stating they were a debt collector. This company’s reps are trained to raise their voices and speak over you, which makes it virtually impossible to carry on a conversation. You will find that this company’s reps are low class, under educated, and most certainly low paid, individuals who are encouraged to act nasty, as well as, rude to anyone they encounter on the telephone, and yes, this also includes third parties. These types of individuals always acclimate very easily to demonstrating poor office behavior, all for a mere paycheck What else are they going to do with their lives? Work in a fast-food environment? Their rep raised their voice at me telling me that it is her company's legal right to contact third parties, and will continue to do so going forward, in order to acquire whatever info they need for their clients. Let me be perfectly clear: For the record, it is 100% a fact that my personal location info is very easy to find, as I’ve been at the same address for over years. Also, this company certainly shows no trouble at all finding information regarding third parties. These neighbors who don’t even know me, extended family members, old friends, etcwere very perplexed as to how General Revenue Corpattained their unpublished/private cell phone numbers. Yet, this company’s main agenda of fishing for information regarding my whereabouts is somewhat “difficult?” Give me a break This is a legal loophole tactic this company uses and it is high time this method be shut down. My attorney's office informed me that this third-party calling is legal; however, everyone I have spoken with believes, and also all of the complaints I have read here, beg to differ. All are in agreement that it's time it became illegal The main point is, many people have called me and are irate because they were brought into my personal situation without their consent/permission I believe that perhaps this point is the very reason General Revenue Corpcall third parties This way, the company not only tries to embarrass you, but also in a back-handed way attempts to alienate people from you by telling them it's in reference to a debt collection, which is considered shared personal business Everyone has clearly stated that General Revenue Corpcalled them at odd times during the day while they were working, highly disruptive times, which interfered in their daily lives. This company also left persistent messages, and when contact was finally made, General Revenue Corptreated them in a rude manner General Revenue Corpmaintains that their reps are professional at all times THIS IS ABSOLUTELY 100% A CLAIM I truly that the Revdex.com would pay attention here I've been informed by other legal counsels that this is one of the most "Aggressive" debt collection companies they have come across All third parties want to know who General Revenue Corpare because they feel that this company clearly invaded their privacy Some asked if they could sue this company because they did not give their permission to be contacted/harassed by General Revenue Corpat all Most people expressed to me that they went to great lengths to maintain their privacy, to make sure their cell phone numbers remained private, which left them scratching their heads as to how General Revenue Corpgot their protected personal information. In closing, no debt collection company should be able to contact third parties They are not private investigators/police Third party contact is considered harassment upon innocent people not involved in the debt collection process when they connect with these deplorable, low class reps such as General Revenue Corporation
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe reason I am rejecting this is that the corporation is simply just denying the actions of its employeesThe first agent clearly stated that I was not acting like an adult and that I would continue to receive callsThat is harassmentI was called times in a day before I spoke to an agentI also said to cease and desist all calls until I contact them back regarding the validation I requestedWhich they started calling me everyday for a week before I received it Also, the manager that I spoke with was clearly laughing at me and my situationYou could here it clearlyI would like to hear a copy of the recording as well because I know what happenedThis corporation is simply just harassing me and denying the claims and it is absolutely ridiculousSo no, the business response does not resolve my complaintNow I have an outstanding debt that I do not recognize and I don't believe I'm responsible for, It is now appearing on my credit report, and I'm being harassedIt is corporations like General Revenue who are ruining the american way of life
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
No one ever resolved my issue If what they said was true why didn't the agent that answered this complain call me Liars Please have them call me directly at ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Attached is a document provided to me by General Revenue Corporation (GRC)In it is an explanation of the debt I owe (GRC), as well as all the finances associated to my time at *** and *** *** ***The most important thing to note in this document can be found on page 4, line item, Sept 19, 2017, where I made a payment of $This payment brings my balance with *** to dollarsHad this payment not existed, I would accept the fact that I owe GRC the debt they are looking to collect. Unfortunately for GRC, they failed to explain where the debt I owe them came from, as well as failed to point out what specific line item in this ledger outlines the debt they are looking to collect
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** This company has failed to address the issues I raised such as the rational for leaving personal information on my work office phone, etc. This company has demonstrated an action(s) which is non standard and or illegal
According to account notes and a review of our recordings, we maintain that our representatives were professional at all times. There was no evidence to support the consumer’s claim of inappropriate remarks or behavior by our staff. Throughout the verbal communications our representatives exhibited...
patience and perseverance in assisting the consumer. Before the end of the business day and subsequent to complaint filing, the consumer was able to reach an amicable resolution with our representatives while they addressed his concerns. Should the consumer have additional questions and/or concerns regarding the account, he may contact our office. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the Customer’s complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the consumer from our response.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although my complaint against the company still stands, I will have to do further research to see exactly which district office was making the telephone calls. You may close this complaint and I will make any future complaints when the correct information if determined. Thanks for your help.
Regards,
[redacted]
February 23, 2017 Cincinnati Revdex.comAttn: [redacted]1 East 4th Street, Suite 600Cincinnati, OH 45202File Number: [redacted]Dear [redacted]:We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted]. We received and reviewed the...
correspondence from your officeregarding the consumer and provide the following response:Upon review of the file, we find no merit to allegations raised by the consumer. Our businessrecords, including account notes and recordings do not show any harassing behavior. Ourinvestigation shows our representatives were professional at all times. During our conversationwith the consumer on February 8, 2017, the consumer voluntarily took advantage of a Federalprogram in an attempt to resolve the file placed with our office. Our representatives are trained toassist consumers in successfully enrolling in this program and can help guide consumers throughthe paperwork that needs to be completed.Should the consumer have questions and/or concerns regarding the account, they can contact ouroffice.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com.We also understand the Revdex.com may or may not publish the consumer’s complaint and our responseson the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com hasassumed responsibility for protecting the consumer’s privacy, and non-public information frombeing viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act(FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directlyto the debt collector, or the express permission of a court of competent jurisdiction, or asreasonably necessary to effectuate a post judgment judicial remedy, a debt collector may notcommunicate in connection with the collection of any debt, with any person other than theconsumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor,the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be otherfederal and/or state privacy laws that apply to release of information regarding the consumer inquestion. Therefore, because of the possibility that the consumer’s complaint and our responsemay be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal informationregarding the consumer from our response.
We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to this inquiry. We received and reviewed the correspondence regarding the account and provide the following response:Unfortunately, we were unable to identify an associated account per the complainant’s...
information provided; however, business records do not indicate any calls having been placed to the complainant’s number from our company. As a precaution, a full system block has been placed on the complainant’s number, ending in 4479, to ensure our systems do not dial this number in the future. We appreciate notification of the matter and apologize for any Inconvenience.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and nonpublic information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response.
October 21, 2016[redacted]We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint ID [redacted]. We received and reviewed the...
correspondence regarding the consumerand provide the following response:In response to allegations that we did not contact the consumer, our records show six (6) letterswere mailed to the consumer’s last known address during the period of February 17, 2016through June 15, 2016. None of the aforementioned letters were returned as undeliverable, nordid we receive a response from the United States Postal Service indicating the address was nolonger valid. On June 30, 2016 our office received an initial dispute. The credit bureau trade linewas updated to reflect the disputed status. On September 6, 2016, the balance was updated tosatisfied. Prior to receipt of this complaint on October 7, 2016, our records show severalincoming calls from an unauthorized third party. The caller was notified information could notbe released without the consumer’s express consent. On October 13, 2016 a subsequent creditbureau dispute was received. The consumer acknowledged the validity of the debt was no longerin question. The trade line indicator was updated from disputed to paid in full. The paid in fulltrade line will appear on the credit bureaus for a period of time not to exceed seven years fromthe date of delinquency.In conclusion, we find no merit to allegations raised by the consumer. The credit bureaus havebeen updated timely in accordance with all applicable laws.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com.We also understand the Revdex.com may or may not publish the consumer’s complaint and our responseson the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com hasassumed responsibility for protecting the consumer’s privacy, and non-public information frombeing viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act(FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directlyto the debt collector, or the express permission of a court of competent jurisdiction, or asreasonably necessary to effectuate a post judgment judicial remedy, a debt collector may notcommunicate in connection with the collection of any debt, with any person other than theconsumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor,the attorney of the creditor, or the attorney of the debt collector.” In addition there may be otherfederal and/or state privacy laws that apply to release of information regarding the consumer inquestion. Therefore, because of the possibility that the customer’s complaint and our response may be publicly posted on the Revdex.com website, we haveomitted all nonpublic, personal information regarding the consumer from our response.
We thank the Revdex.com (Revdex.com) for the
opportunity to investigate and respond to complaint # [redacted]. We have
received and reviewed the correspondence received regarding the complainant and
provide the following response: Upon receipt of the
complainant’s concerns identified...
through Revdex.com, our systems have been programmed
not to dial the phone number in the future. We appreciate notification of the
matter and apologize for any inconvenience. We agree it is our responsibility to attempt to resolve
consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may
not publish the consumer’s complaint and our responses on the Revdex.com’s website. By
posting this information on your website, we believe that the Revdex.com has assumed
responsibility for protecting the consumer’s privacy, and non-public
information from being viewed by third parties. Pursuant to section 805(b) of
the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without
the prior express consent of the consumer given directly to the debt collector,
or the express permission of a court of competent jurisdiction, or as
reasonably necessary to effectuate a post judgment judicial remedy, a debt
collector may not communicate in connection with the collection of any debt,
with any person other than the consumer, his attorney, a consumer reporting
agency if otherwise permitted by law, the creditor, the attorney of the
creditor, or the attorney of the debt collector.” In addition, there may be
other federal and/or state privacy laws that apply to release of information
regarding the consumer in question. Therefore, because of the possibility that
the consumer’s complaint and our response may be publicly posted on the Revdex.com
website, we have omitted all nonpublic, personal information regarding the
consumer from our response.
Revdex.com:
I am unable to review the response made by the business in reference to complaint ID ***, due to it being protected with a password and, I have determined that I cannot justify my complaint being resolved Please resubmit the business'
response.I view this matter as an invasion of my privacy and being harasses by a business that owns a debt of my relative
Regards,
*** ***
See attached documentMarch 30, 2016 Cincinnati Revdex.com Attn: *** East 4th Street, Ste Cincinnati, OH 45202 Complaint ID: *** Dear ***: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint ID: ***
We received and reviewed the correspondence from your office and provide the following response: The complainant’s telephone number was obtained through a lawful proprietary databaseA review of our call recordings and records indicate we contacted the complainant in an effort to acquire location information for an affiliated person to which we sought to communicate a personal business matterDue to privacy laws, our representatives are prohibited from disclosing the specific nature of the personal business we seek to communicate with the intended party. Upon verbal or written request, our systems are programmed to prevent outbound calls to specific telephone numbersThe telephone number provided with the complaint had already been blocked per the complainant’s oral requestAn additional number was blocked, which we believe to be the complainant’s spouse, but was not included in the complaintIf the complainant has any other personally allocated telephone numbers she wishes to prohibit future calls from our offices, she may contact our office so we can update our system accordingly. In summary, we maintain that our representatives were professional and acted within the confines of privacy laws at all times. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesThere may are federal and/or state privacy laws that apply to release of information regarding the party in questionTherefore, because of the possibility that the complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the complainant from our response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
July 13, Cincinnati Revdex.com Attn: *** East 4th Street, Suite Cincinnati, OH Complaint ID: *** Dear ***: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint ID ***We have received and reviewed the
correspondence received regarding the complainant and provide the following response: On June 19, 2017, our representative located a telephone number believed to be the number of an individual who we were attempting to contactThe complainant requested no further calls and representative advised the complainant her number would be updated to reflect the do not call requestOur representatives immediately ceased attempts to contact the complainantWe thank the complainant for the opportunity to address his concerns and we have updated our systems to prevent future callsAfter review, we find our representatives were professional during the conversation with the complainant and her employerUpon receipt of the complainant’s concerns identified through your office, our systems have been programmed not to dial the applicable telephone numbers in the futureWe appreciate your notification and apologize to the complainant for any inconvenience this matter may have caused herWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third partiesIn addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response
I am rejecting this due to the fact the this company admitted in the letter that I do not have a contract with themThis should be removed from my reports ASAP.Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** This company has again overlooked the reason for which I first contacted Revdex.comThe calls to my work place where a voicemail was left, where I was identified as having a debt and that there was an effort to collect a debt was done in violation with consumer lawAny reasonable person would see this as a form or harassment and or improper conductI dispute the following charges and welcome the contracting company (CMU) to process this complaint within a judicial settingAs far as this company I have provided them a chance to speak to my concern in an effort to find a resolutionThis company has failed to act reasonableResearching other forms of remedies Thanks you*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have escalated my concerns to higher authories Both General Rev and its affiliates
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:This definitely does not resolve my “Main” complaint about this company’s third party cold-calling harassment. I contacted General Revenue Corpafter receiving numerous complaints from outright strangers who felt that this company directly harassed them. Everyone expressed anger from being called by General Revenue Corp., mostly because they were not a party to this particular personal debt collection. I referred this company to my attorney's office to handle. I actually had no choice, as their rep purposefully made it impossible to speak with them on the phone, as she constantly interrupted whenever I spoke, spewing mumbo jumbo warnings/garble (very obviously read from a script) stating they were a debt collector. This company’s reps are trained to raise their voices and speak over you, which makes it virtually impossible to carry on a conversation. You will find that this company’s reps are low class, under educated, and most certainly low paid, individuals who are encouraged to act nasty, as well as, rude to anyone they encounter on the telephone, and yes, this also includes third parties. These types of individuals always acclimate very easily to demonstrating poor office behavior, all for a mere paycheck What else are they going to do with their lives? Work in a fast-food environment? Their rep raised their voice at me telling me that it is her company's legal right to contact third parties, and will continue to do so going forward, in order to acquire whatever info they need for their clients. Let me be perfectly clear: For the record, it is 100% a fact that my personal location info is very easy to find, as I’ve been at the same address for over years. Also, this company certainly shows no trouble at all finding information regarding third parties. These neighbors who don’t even know me, extended family members, old friends, etcwere very perplexed as to how General Revenue Corpattained their unpublished/private cell phone numbers. Yet, this company’s main agenda of fishing for information regarding my whereabouts is somewhat “difficult?” Give me a break This is a legal loophole tactic this company uses and it is high time this method be shut down. My attorney's office informed me that this third-party calling is legal; however, everyone I have spoken with believes, and also all of the complaints I have read here, beg to differ. All are in agreement that it's time it became illegal The main point is, many people have called me and are irate because they were brought into my personal situation without their consent/permission I believe that perhaps this point is the very reason General Revenue Corpcall third parties This way, the company not only tries to embarrass you, but also in a back-handed way attempts to alienate people from you by telling them it's in reference to a debt collection, which is considered shared personal business Everyone has clearly stated that General Revenue Corpcalled them at odd times during the day while they were working, highly disruptive times, which interfered in their daily lives. This company also left persistent messages, and when contact was finally made, General Revenue Corptreated them in a rude manner General Revenue Corpmaintains that their reps are professional at all times THIS IS ABSOLUTELY 100% A CLAIM I truly that the Revdex.com would pay attention here I've been informed by other legal counsels that this is one of the most "Aggressive" debt collection companies they have come across All third parties want to know who General Revenue Corpare because they feel that this company clearly invaded their privacy Some asked if they could sue this company because they did not give their permission to be contacted/harassed by General Revenue Corpat all Most people expressed to me that they went to great lengths to maintain their privacy, to make sure their cell phone numbers remained private, which left them scratching their heads as to how General Revenue Corpgot their protected personal information. In closing, no debt collection company should be able to contact third parties They are not private investigators/police Third party contact is considered harassment upon innocent people not involved in the debt collection process when they connect with these deplorable, low class reps such as General Revenue Corporation
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe reason I am rejecting this is that the corporation is simply just denying the actions of its employeesThe first agent clearly stated that I was not acting like an adult and that I would continue to receive callsThat is harassmentI was called times in a day before I spoke to an agentI also said to cease and desist all calls until I contact them back regarding the validation I requestedWhich they started calling me everyday for a week before I received it Also, the manager that I spoke with was clearly laughing at me and my situationYou could here it clearlyI would like to hear a copy of the recording as well because I know what happenedThis corporation is simply just harassing me and denying the claims and it is absolutely ridiculousSo no, the business response does not resolve my complaintNow I have an outstanding debt that I do not recognize and I don't believe I'm responsible for, It is now appearing on my credit report, and I'm being harassedIt is corporations like General Revenue who are ruining the american way of life
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
No one ever resolved my issue If what they said was true why didn't the agent that answered this complain call me Liars Please have them call me directly at ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Attached is a document provided to me by General Revenue Corporation (GRC)In it is an explanation of the debt I owe (GRC), as well as all the finances associated to my time at *** and *** *** ***The most important thing to note in this document can be found on page 4, line item, Sept 19, 2017, where I made a payment of $This payment brings my balance with *** to dollarsHad this payment not existed, I would accept the fact that I owe GRC the debt they are looking to collect. Unfortunately for GRC, they failed to explain where the debt I owe them came from, as well as failed to point out what specific line item in this ledger outlines the debt they are looking to collect
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** This company has failed to address the issues I raised such as the rational for leaving personal information on my work office phone, etc. This company has demonstrated an action(s) which is non standard and or illegal
According to account notes and a review of our recordings, we maintain that our representatives were professional at all times. There was no evidence to support the consumer’s claim of inappropriate remarks or behavior by our staff. Throughout the verbal communications our representatives exhibited...
patience and perseverance in assisting the consumer. Before the end of the business day and subsequent to complaint filing, the consumer was able to reach an amicable resolution with our representatives while they addressed his concerns. Should the consumer have additional questions and/or concerns regarding the account, he may contact our office. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the Customer’s complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the consumer from our response.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although my complaint against the company still stands, I will have to do further research to see exactly which district office was making the telephone calls. You may close this complaint and I will make any future complaints when the correct information if determined. Thanks for your help.
Regards,
[redacted]
February 23, 2017 Cincinnati Revdex.comAttn: [redacted]1 East 4th Street, Suite 600Cincinnati, OH 45202File Number: [redacted]Dear [redacted]:We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint # [redacted]. We received and reviewed the...
correspondence from your officeregarding the consumer and provide the following response:Upon review of the file, we find no merit to allegations raised by the consumer. Our businessrecords, including account notes and recordings do not show any harassing behavior. Ourinvestigation shows our representatives were professional at all times. During our conversationwith the consumer on February 8, 2017, the consumer voluntarily took advantage of a Federalprogram in an attempt to resolve the file placed with our office. Our representatives are trained toassist consumers in successfully enrolling in this program and can help guide consumers throughthe paperwork that needs to be completed.Should the consumer have questions and/or concerns regarding the account, they can contact ouroffice.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com.We also understand the Revdex.com may or may not publish the consumer’s complaint and our responseson the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com hasassumed responsibility for protecting the consumer’s privacy, and non-public information frombeing viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act(FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directlyto the debt collector, or the express permission of a court of competent jurisdiction, or asreasonably necessary to effectuate a post judgment judicial remedy, a debt collector may notcommunicate in connection with the collection of any debt, with any person other than theconsumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor,the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be otherfederal and/or state privacy laws that apply to release of information regarding the consumer inquestion. Therefore, because of the possibility that the consumer’s complaint and our responsemay be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal informationregarding the consumer from our response.
We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to this inquiry. We received and reviewed the correspondence regarding the account and provide the following response:Unfortunately, we were unable to identify an associated account per the complainant’s...
information provided; however, business records do not indicate any calls having been placed to the complainant’s number from our company. As a precaution, a full system block has been placed on the complainant’s number, ending in 4479, to ensure our systems do not dial this number in the future. We appreciate notification of the matter and apologize for any Inconvenience.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and nonpublic information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response.
October 21, 2016[redacted]We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint ID [redacted]. We received and reviewed the...
correspondence regarding the consumerand provide the following response:In response to allegations that we did not contact the consumer, our records show six (6) letterswere mailed to the consumer’s last known address during the period of February 17, 2016through June 15, 2016. None of the aforementioned letters were returned as undeliverable, nordid we receive a response from the United States Postal Service indicating the address was nolonger valid. On June 30, 2016 our office received an initial dispute. The credit bureau trade linewas updated to reflect the disputed status. On September 6, 2016, the balance was updated tosatisfied. Prior to receipt of this complaint on October 7, 2016, our records show severalincoming calls from an unauthorized third party. The caller was notified information could notbe released without the consumer’s express consent. On October 13, 2016 a subsequent creditbureau dispute was received. The consumer acknowledged the validity of the debt was no longerin question. The trade line indicator was updated from disputed to paid in full. The paid in fulltrade line will appear on the credit bureaus for a period of time not to exceed seven years fromthe date of delinquency.In conclusion, we find no merit to allegations raised by the consumer. The credit bureaus havebeen updated timely in accordance with all applicable laws.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com.We also understand the Revdex.com may or may not publish the consumer’s complaint and our responseson the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com hasassumed responsibility for protecting the consumer’s privacy, and non-public information frombeing viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act(FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directlyto the debt collector, or the express permission of a court of competent jurisdiction, or asreasonably necessary to effectuate a post judgment judicial remedy, a debt collector may notcommunicate in connection with the collection of any debt, with any person other than theconsumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor,the attorney of the creditor, or the attorney of the debt collector.” In addition there may be otherfederal and/or state privacy laws that apply to release of information regarding the consumer inquestion. Therefore, because of the possibility that the customer’s complaint and our response may be publicly posted on the Revdex.com website, we haveomitted all nonpublic, personal information regarding the consumer from our response.
We thank the Revdex.com (Revdex.com) for the
opportunity to investigate and respond to complaint # [redacted]. We have
received and reviewed the correspondence received regarding the complainant and
provide the following response: Upon receipt of the
complainant’s concerns identified...
through Revdex.com, our systems have been programmed
not to dial the phone number in the future. We appreciate notification of the
matter and apologize for any inconvenience. We agree it is our responsibility to attempt to resolve
consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may
not publish the consumer’s complaint and our responses on the Revdex.com’s website. By
posting this information on your website, we believe that the Revdex.com has assumed
responsibility for protecting the consumer’s privacy, and non-public
information from being viewed by third parties. Pursuant to section 805(b) of
the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without
the prior express consent of the consumer given directly to the debt collector,
or the express permission of a court of competent jurisdiction, or as
reasonably necessary to effectuate a post judgment judicial remedy, a debt
collector may not communicate in connection with the collection of any debt,
with any person other than the consumer, his attorney, a consumer reporting
agency if otherwise permitted by law, the creditor, the attorney of the
creditor, or the attorney of the debt collector.” In addition, there may be
other federal and/or state privacy laws that apply to release of information
regarding the consumer in question. Therefore, because of the possibility that
the consumer’s complaint and our response may be publicly posted on the Revdex.com
website, we have omitted all nonpublic, personal information regarding the
consumer from our response.