Clyde Calhoun Roofing

We are in the process of obtaining replacement tags for the ***'s and have offered to deliver the vehicle back to the ***'s so that no more of their time is wasted

Seems to be lack of communication here. According to our Used Vehicle Dept Manager, we never said we were not going to take care of the items that ** *** has issue with, only that we wanted to get the car over to our Service Dept and see if any of it would be covered under the factory
warranty. There was not an internal "we owe" in the deal indicating that we agreed to take care of these items at time of sale. But aside from that, we are willing to work with our new customer, ** ***, to address the items she detailed in her complaint.** *** can contact me directly, or her salesperson, Anthony Kelly, and we will address her concerns.Sincerely,Kenny P***General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:From: *** *** Date: Fri, Oct 6, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com The Revdex.com:I did not get this reply until today. However with the response from the business is unsatisfactorily. I will like to see the prove of the problem and subsequent repair with the vehicle. The Sticker on the vehicle included the destination charges and the discount was from this this Sticker, Adding this destination back in to original transaction is not mathematically correct100-+20= 100. 100-20=80. 80+20= 100.Regards,
*** ***

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Complaint: ***
I am rejecting this response because:
I still have not received compensation for the additional days my vehicle sat on the lot nor have I received an apology by any of their staff involved! The facts remain my issues were not handled in a professional manner! I'm not sure as to how and why Ourisman doesn't think that I'm do compensation! Sending as estimate of $for Ourisman to receive addition monies at my expense! Now unless you are at least offering to repair the damages to my vehicle at NO COST then Ourisman should compensate me for my inconvenience and loss. I have also attached a copy of the recent response from Maryland Auto Insurance in reference to my Claim: *** which is suggesting that I file a claim with my own Insurance Company to get my vehicle repaired which I am NOT going to do! They are also stating that them my not be responsible
Regards,
Carvondra B***

*** *** called on Saturday, left message for Willie P*** and Bob C*** returned her call the same day.She has an ignition key rotation recall that only requires adding inserts into the key head (vehicle not needed) to change from a slotted key to one with a little circle for attachment with a
key ringShe was told she didn't need an appointment and could come by Bob C*** has set her up for this coming Saturday 2/13/16.Thank you.Donna B***Service Director

*** *** is correct that his stability/traction/abs lights were seen on his dash when he brought his vehicle in for service.With diagnosis of all warning lights, we enter into the vehicles computer system and retrieve all codes that are primary/secondary/history For *** ***'s vehicle,
in addition to the ABS sensor fault, we also had a *** (lean code) and a history code for an oil pressure sensor The recommendations for the codes was told to *** *** when he was called with an estimate He choose to repair only the item covered by his extended warrantyThis was the hub bearing that has an anti-lock brake sensor built into it.Once the primary fault code is addressed, the secondary codes will work up the system, sometimes setting off other warning lights In this case the engine light.Whether he was told this would be the case or not.......he declined repairs Because the light is on now just means the vehicle has prioritized the faults in the system He is still in need of the repairs of cleaning throttle body and MAF sensor/relearn the idle, that were a recommendation told to him during initial diagnosis.Why should I do this work for free? These are items to be completed per the repair flowchart for a *** codeThese repairs come about with age/mileage of the vehicle due to carbon deposits As I explained to *** ***, he does not have to do the repairs here if he finds my pricing not to his likingHe may have any reputable repair shop complete the repairsI did not create the codes and he was informed of suggested repairs.At this time I have cleared all codes in the system This is not a cure as I am sure it will come back on as the vehicle goes through the self check systems Again, this was not created by us, but was given as a recommendation at initial diagnosis which the customer declined to do.Thank you.Donna B***Service DirectorOurisman Chevrolet

The first vehicle had mechanical issues that needed to be repaired that is why we went and got another vehicle. The second vehicle was identical except that it did not have the door edge guards and pin stripes which we add on here at the dealership. We would be happy to install them.The
price is the same. The destination and processing charges were the same and included in both transactions

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Complaint: ***
I am rejecting this response because:
I took my car there in September of and that was when I had the check engine light investigatedAt that time was when they said something about my oil pressure sensor needs to be replaced and I had the work done there at the shopHowever during this last visit was when I was told about the throttle body and other items but my discrepancy was with the indicator lights that were onYes I did decline the work because I was not aware that my check engine light came on at that timeSo they are telling me that one sensor prioritized itself over another sensor and that's why the check engine light wasn't on beforehandMy car wasn't showing any check engine light on it since they worked on it in September and now it's on and I'm left with that light of that wasn't on there before I got to this shopI'm a veteran and one thing that the military taught me about is accountability
Regards,
*** ***

Our intention was never to be disrespectful to [redacted].  If I or one of my managers was aware of the issue she was having on Monday, we would have tried to resolve it then.  As it was, I didn't recieve any call until Wednesday 10-19-16 when my vacation began.  The first time Willie P[redacted], my Lane Manager, spoke with her was Wednesday also. At this time, Dave was back at work also.As I stated before, [redacted] authorized the repairs on Friday 10-14-16.  I also understand she tried to reverse that decision Saturday when Dave was not scheduled to work.  The receptionist took a message for Dave, but by Saturday late morning, the work was completed.  Our error was not following up with Dave's customer when he was out sick on Monday and Tuesday.  Even if he was here Monday, the repairs were completed and could not have been reversed.I understand her feeling that we should have been protecting her vehicle when it was damaged by the tow truck, but that was an accident that the 3rd party tow company is willing to repair.  They were given a copy of her repair order with name and address as it was given to us at the time her vehicle was dropped off with us.  That the name is improper, we can't help as that was the information given to us.Again, I am able to help with the body repairs if she would like. I do understand it happened on our lot by a third party, but if I can speed up the process of repairs and provide her with an alternate vehicle to drive, I am more than happy to try and help.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We received a credit application through Auto Credit Express for Mr [redacted] on 4-16-2016.  Credit application is attached.

Attached are the following:1. Signed credit application2. Acknowledgement of credit score3. Privacy disclosure noticeAll signed by the consumer and co-applicant.Hopefully this will provide clarity for the consumers.

The price of $52,995 was a "net" price after trade.  In no way did we intend to mislead [redacted] although it appears that is what may have happen.  We wish there was a way we could sell that vehicle at $52,995 before trade,but that could not happen.  We are very sorry for the...

confusion.

[redacted] came in on Saturday the 14th of October and gave us what we needed to cancel the contract and gap.  We are expediting it now and will have the refund to her soon.

[redacted] does have some valid points to her numerous complaints, but as she states that she agreed to the repairs, I will not offer a refund.On Saturday 10-15-16, she spoke with Jon, the service receptionist.  He is not capable of assessing whether work is being done on service vehicles....

He would not have any knowledge without speaking with Dave C[redacted].  He informs me that he did leave a message on Dave's desk that she wanted repair held off until she could talk with him, but at that time, it would have been moot as technicians had already started repairs on Friday.Her frustration of not speaking with a live person is understandable, but by Monday, repairs were completed.  Dave does state that he told her work would commence Monday as he thought the technicians work stations were full.  When he handed the ticket back with authorization, the technician pulled the vehicle in and began work.  This was approximately 2:45pm on Friday.  One technician assigned to the vehicle was here on Saturday and finished repairs.  I am told by the lead technician that final road test was performed Monday 10-17-16 and the repair order was left on Dave's desk by 9:00 am Monday.I understand her frustration in not reaching anyone Monday, but I was here Monday and Tuesday and received no call/message from her. Only when I returned from vacation did I have a message from her left on Wednesday, 10-19-16.  This would have been the same day she spoke with Willie P[redacted] and Dave C[redacted]. I also understand her disappointment with the damage her vehicle incurred when in our possession, but as a separate vendor was dropping another vehicle off and damage her vehicle, we tried to intercede and make sure insurance information was exchanged properly.  We offered to repair her vehicle per insurance claim completion in order to expedite repairs. Since she was frustrated with us already, I can see why she declined.  Please know that we would still be happy to help process the body repairs if she would like. As a gesture of goodwill, I would provide her with alternate transportation while that is completed if it would help.Thank you.Donna B[redacted], Service Director

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why...

you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I was told that the form was required by both the sales person as well as the finance person. After I explained several times that I didn't want to need financing through them. I was assured that my information would only be used to confirm my identity. Neither me nor my husband consented to this
Regards,
[redacted]

Tell us why11/07/2016Revdex.com,[redacted] purchased a 2016 Chevrolet [redacted] on 8/29/2016. She was approved by [redacted] before taking delivery. [redacted]’s approval was contingent on complete verification of employment, income and residence.   [redacted] was...

unable to verify her employment and rescinded the approval. Ourisman Chevrolet then contacted [redacted] advising her of the return/denial status of her loan application and asked her to return the 2016 Chevrolet [redacted]. Ourisman Chevrolet always strives for 100% customer satisfaction and looks forward to assisting [redacted] with any automotive transaction she would like us to arrange for her.Scott B[redacted]Finance DirectorOurisman Chevrolet###-###-####Fax ###-###-#### here...

While [redacted] ([redacted]) had a pre approval from Capitol One, she also signed a credit application allowing us to send her information to other lenders, since [redacted] would not approve her without trading her current vehicle.  We communicated this to her, and then attempted to gain approval...

from other lenders.  Also when we ran her credit the FICO score was a 591, not 681 as listed in her complaint.  [redacted] referred to some conversations with [redacted].  I just want to point out that the folks she is talking with are customer service rep's, not analyst that we work to get loans approved.  This is obviously not the out come we desired.  We worked very hard to try and secure a loan.  I apologize if we mislead [redacted] in any way.

On 9/29/15, [redacted] presented a 2010 [redacted] with an overheating issue (he drove into the dealership). As most instances, when customer is asked how long they have been driving with vehicle overheating, standard answer is "just now". We never know the extent of damages until the original fault is...

repaired and the vehicle is test driven.  In this case, we drove 10 miles before returning with no show of overheating on the gauge after repairs on 10/7/15. The vehicle has an Extended Warranty issued by [redacted] Warranty.  When we determined the the oil cooler had ruptured internally (causing oil to mix with coolant in the radiator), we called to see if covered. [redacted] warranty declined repairs as the oil cooler was not a covered part.  Estimate given to customer and we provided FREE alternate transportation.  [redacted] picked vehicle up on 10/7/15 with 94913 miles on it. His expense was $1632.03 for replacement of oil cooler/radiator/4 coolant lines and flushing the system.On 10/14/15, [redacted] returned saying it was overheating again with 95253 miles.  We inspected the vehicle and believe at the least we have a head-gasket blown and at the worst he has damaged the block (warpage from overheating). We requested tear-down time and he declined.  Customer requested we call [redacted] Warranty which we did (they declined repairs as the oil cooler caused the original overheat and was not a covered item).  We explained this to customer, but he was upset they would not help.  We closed ticket and requested he pick up.Customer called [redacted] warranty and insisted an inspection be done on vehicle as he felt they should cover repairs.  On 10/22/15 an adjuster for [redacted] showed (vehicle never left, but we had to create a new repair order) and we performed compression test showing coolant entry into head.  [redacted] requested service records and did an inspection of their own.  They determined the cooler was original fault and they would not participate in any repairs.[redacted] was informed. He was not happy as expected.  It was suggested that they trade the vehicle rather then invest such a sizable repair bill on a vehicle with 95000 miles on it.  There was no overt pressure to customer.  We try to advise customers when we feel they will invest more money than the vehicle would be worth once repaired.  That is part of our job and most customer appreciate the fact we are looking at their interests.If you need any further information, please contact me [redacted].  Thank you.Donna B[redacted]Service Director