CMPR Properties, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] is my boyfriend/roommateI authorized him to call a moving company while I contacted the cable , electric, and other companies ? I am the homeowner, which I did tell the owner on the phone during my First complaint.I read the contract [redacted] electronically signed and nowhere in that contract did it state WHERE the Hub was and Where the guys were coming fromWe would never have booked a company that was coming from Brooklyn, NY and pay hours of labor prior to picking up one box !!!! ? Also, [redacted] did NOT receive a detailed receipt or ANY receipt for a $1,chargeWhy did he NOT receive a receipt ??? ? [redacted] paid a $deposit on his credit card which was never subtracted from the total eitherA percent discount on my Next move is NOT acceptable since I would Never use your company againPlease send [redacted] a detailed receipt to his email at [redacted] ? ? [redacted] / [redacted] ? ? ? ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Hello,? I the interest of time I have taken the liberty of sending the signed documents to the Revdex.com mediator after talking to him on the phone yesterdayI questioned the foreman again about your allegations and he did in fact confirm that you pointed out a scratch on your floor to himHe did say that he could not tell if it was done by us or if it was there alreadyI ask you to produce proof that we in fact scratched your floor by providing pictures of your floor before we moved your items inAs far as your other threats it is certainly your american right to file frivolous law suits and make wild accusations where and whenever you like and to whoever will listen to youThe facts are these you were aware of all the charges that were going to be charged, you agreed to all the charges, and you paid the bill without any disputeAlso, I did look at the contract and you did note that your floor was scratchedAs I stated if in fact we are responsible for the scratch we will repair your floorThe foreman did tell me that he informed you that he would like to use extra protection on your heavier items and you refused this serviceOf course you realize that this is a business and that part of our business is to sell materials that we pay for to make moneyUnfortunately we do not have a drive up menu where you can order a number 1,2, or Your job is by the hour and things like tolls, fuel, parking tickets packing materials are all additionalThis is made very clear in the emails that are sent to you before and after you book the job and explained to you before the foreman begins working and the contract is openedYou have many opportunities to cancel the job and receive a refund of your deposit no harm no foulIn very few cases people do not understand these things that are repeated to them over and over and over again and I apologize for that we are not perfectPlease send any evidence that you may have concerning any issues that you had with your job and I assure you that I will do whatever I can to address them.? Please note the middle of the page regarding paymentIn? full before unloading and in cashSigned by the customer ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved becauseI am not sure what email he has provided to you but I have attached the email I received from him showing $as the new estimate which says absolutely nothing about him sending a crew from hours awayHis travel time quote is for hour(The add I responded to on [redacted] was for South Jersey Area) He asked me for details of the contents of the apartment so he knew what needed to be movedI told him exactly what was there and? he estimated only hours for this move both verbally (twice because I specifically asked about overages because I did not believe it could be done that quickly, to which he replied sarcastically " [redacted] ....I am a professional moverit will NOT take longer that hours" & in the emailWhen the movers arrived they said this would take more like 5-hours and that it's not uncommon for the sales person to? grossly? underestimate time for the move, that's why he likes to review it with the customer before they start the job.? I also included the emails we exchanged on 7/**? regarding the? dependencies.? As for not calling Michael directly on 7/**, I did not feel that was necessary because his sub-contractor (the driver) himself was on his cell phone twice speaking to Michael about our concerns before agreeing to accept $for the complete job[redacted] ? [redacted] ***? [redacted] ? [redacted] ? [redacted] ? [redacted] ? [redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? ? My answer is thisthere were other people in the house when we movedthese people will provide a notarized statement to my lawyer for courtAlso, I brought your representative into the room and showed him the gouge in the floor, he knelt down and felt it and luckily I had other people in the room to provide a statement to my lawyer, I also wrote on the contract (before your movers left the house, never mind drive off) that the floor was damaged, ? you absolutely knew what was going on and I can't believe your's and your workers deceitful answer, ? your emails and initial salesperson did not mention that I would have to pay cash at any timeI am afraid that your workers beside being inept also fail to be able to tell the truthI do indeed have before pictures of my floor, and again I will provide them for the law suitI read your responses to those other folks who complained about your service and since I see that there is a pattern of up charging as well as mishandling of customers property prior to getting your response to me and it is the same as the othersI am also contacting NYS Sales Tax, I am contacting the NYS DOT, and last but not least I will be contacting the Federal Transportation folks as I see that you also move across state linesI am not only willing and able to take this right to court, but I am also willing and able to figure out how to get your unethical practices haltedIt is unfortunate that you need to do business this way, and my opinion of your company remains the same? The Revdex.com has no teeth, and cannot sanction you or your business, but there is an agency that can and I will do whatever I need to? ? do HONESTLY AND WITH PROOF to have my situation remedied legallyMay you find the same in life that you have given others.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Hello, I have had many conversations with [redacted] in which I told him every detail and more including where we were located and were the trucks would be coming fromOn the day of the move before the crew started working he called me and asked me again about the charges including the travel time and I told him again what the charges would beHe was in his car and on his way to the bank and agreed to the chargesI have never once talked to you and I did not know who you were until you called me and yelled at me after the job was completedThis job was not booked by you your contact information was not listed in the request for a quote and your credit card was not used to place the depositAt this point I am not even obligated to speak to you about this job but I am because as a member of the Revdex.com community I would like to be as transparent as possibleIf you were not happy with the terms and conditions of the move that were given to [redacted] that is between you and ***I have no contract with your name on it and I never transacted any business with youI do not appreciate you slandering me and my company online and telling people that you wish I would swallow my tongueYou have a very nasty mouthAs far as the deposit is concerned I will look into this issue and get back to ***If there are any damages to your home or your items [redacted] is more than welcome to file a claim with our insurance companyDo not contact me anymore or leave anymore comments about me online or I will contact my attorneyAny further issues should be handled by the customer that booked the job who is [redacted] ?

I will explain this to you as plain as possible so that you understandYou signed a form called the NORTHEASTERN VAN LINES COMPANY POLICYThis form must be signed by the shipper and the terms must be agreed upon before the job startsIf the form is not signed and the terms not agreed upon the job DOES NOT TAKE PLACEOne of the terms among the many is our tipping policy which states that a 10% to 15% tip is greatly appreciated to the men that work very hard to service your moveNow if you did not understand the forms and contracts you signed that's ok but do not question my customer service or anyone at my companyYou have been slandering me and my company with your petty complaints and lies for days now obviously because you don't have anything better to doI own this company and I have apologized to you I have addressed all of your issues personally and have listened to all your liesI booked your job personally and I changed the dates for you every time you called to change itFor the record I never offered you 20% off of anything other than your next move if you use us again and a new grinning board cover which you really should be ashamed of complaining about for almost a week but its okIt is obvious that you do not bother to read things so I suggest that you take your time and read thisWe have a claim policy for lost or damaged itemsIt is in another contract that you signedOur insurance company offers cents per pound per article for lost or damaged itemsSo please send me the make and model number of your ironing bored and I will forward that information to my insurance company and we will get right on that issue. Sincerely, MB*** CEO/President/Owner Northeastern Van LinesNautilus Capital Management LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Clearly you have me confused with someone else? My date was changed once & it was you who request several times for me to me te change my date to accommodate your company? I also put $deposit to ensure that my move was going to take place It is remarkable that you have no memory of changing the payment During the mi e? Along with threatening to take my furniture if you did not receive cashYou ordered the driver to lock the truck during the move and all because your driver did not like his tip You and the driver were extremely disrespectful to my family & I? It was you who refused to take my calls & only speak to the driver? Your movers disrespected my family by speaking non English while this fiasco was going onI do not accept your apology as you are dishonest & will say anything at this point? Nor will I use or refer anyone to this company? I requested an apology from your superiors along with the replacement of my ironing board & cover which your assured me the you are insuredAgain it is not surprising that you Mike continue your disrespectful tone towards customers, especially since you have received my moneyI expect a replacement of a large ironing board & cover? I will do to us to write about this incident to notify other customers to stay far away from this company ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** is my boyfriend/roommateI authorized him to call a moving company while I contacted the cable , electric, and other companies
I am the homeowner, which I did tell the owner on the phone during my First complaint.I read the contract *** electronically signed and nowhere in that contract did it state WHERE the Hub was and Where the guys were coming fromWe would never have booked a company that was coming from Brooklyn, NY and pay hours of labor prior to picking up one box !!!! Also, *** *** did NOT receive a detailed receipt or ANY receipt for a $1,chargeWhy did he NOT receive a receipt ??? *** paid a $deposit on his credit card which was never subtracted from the total eitherA percent discount on my Next move is NOT acceptable since I would Never use your company againPlease send *** *** a detailed receipt to his email at *** *** *** ***/*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, I am so sorry to here that you were not happy with the services that you received from our companyAs you know Northeastern Van Lines is a National transportation company and we take customer complaints very seriouslyUnfortunately the job that you are referring to was not booked by
you and the terms of the job were not negotiated with you and your name appears nowhere in the contractI booked this job with *** *** who did not have any issues with any of the charges when I confirmed the job with him days before the move and when he called me when the movers where in the house the day of the moveMy foreman and I went over all the charges with him again and gave him an opportunity to cancel before we startedHe agreed to the charges and we did the move for youIf you have any issues I am more than happy to go over *** bill with him again but since you are actually not my customer and I did not book this job with you I cannot go over any issues that were not negotiated with youAll information was emailed to *** at *** and he e-signed the agreement and approved all the chargesI do apologize for your experience and would like to offer you a 25% off coupon on your next move and I sincerely hope you have a better experience next time Thank You, MB***

This customer tried to get me to buy him a new cat boxThe cat box cost almost $The Forman was questioned about the cat box and told me it was old and as soon as he picked it up it broke in his handsI spoke with the customer about the cat box and felt bad about it and offered to pay what
we were liable for which is cents per pound per articleHe didn't want that so I offered him $Upon further review we feel he only deserves what we are legally obligated to pay for a broken cat box lidSo if he sends me the weight of the item I would be happy to pay him per pound per article. Thank youMike

I never heard any complaints from this customer when the guys were on locationIf there were any issues with the bill she could have said something before, during, or after the moveI was available all day to speak to her if she had any issuesYou can see the email I sent her about her move
telling her it was going to be more than what she was expecting to pay before I even booked this jobI do not know what else I could have done for herLooks like she knows she's wrong and just wants to complain about it after the fact.

Hello, I am truly sorry that you were not happy with the service that we providedI would like you to know that we take complaints very seriouslyI have investigated your allegations and found that you are confused about the incidents that transpired on the day of your moveOn the day of
the move if an item was broken the proper thing to do would be to call me and tell me an item was brokenThat did not happen so I assume if something was broken it happened when my truck was goneAs far is my employee soliciting alcohol from someone in your family once again if there was an issue a phone call would need to have been made at the time of the incident I did not get a call about that and you did not mention anything about that when you called to threaten me so I assume that really did not happen eitherI questioned the person that you are talking about as well as the foremen and they both said there was no other people on location when they were doing the move so how could this have happened? I asked the foreman about your floors and he said they were scratched before they startedI would like to see a picture of the floors before they moved your items in to see if in fact it was us that damaged your floors. Paying in cash is standard and you were informed of this when your job was booked and in the emails that were sent to youYou pay when the service is rendered meaning when your items arrive at your new home you are required to pay the billOnce the bill is paid we unload the reason for this is obvious. An explanation of the travel time is written at the bottom of your estimate it says Please note that packing materials will be charged only according to what will be used for your moveDiscounted pricing is available for our customersTolls, Fuel, Parking Tickets, are the responsibility of the shipper. Travel Time is calculated from our loading dock to your pickup location back to our loading dock from your final destinationThe distance between your first location and the second location are labor hoursWe do not charge for traffic delays or any other issues that would delay your delivery. A full refund of your deposit is given with hour advance notice of need to cancelWe thank you for considering Northeastern Van Lines for your moveThis was emailed to you on Friday June *** at 12:15pmAs far as the packing is concerned as you can see you were informed of the fact that we do charge for packing material and you did not want to pay for it so we did not use itTips are appreciated but it is not an obligationThis was also explained to you in the company policy which you signed before the guys started the jobYou never told me about any driveway lights if you would have informed me of any of this I would have had the foreman pay for them on the spot! It is not our job to measure YOUR doorway to make sure your couch fits that's your jobMy guys would have hoisted your couch through the window and made sure it went in safely somehow if you would have treated them like human beings and not like animals which it appears is what you think you hiredAnd yes you did call me today and yelled some threats at me and hung up before I could get a word in to talk to you about your move. Once again I am truly sorry that you were not happy with the service that we provided and would like to offer you a 25% discount on your next move and I hope that you have a better experience next time Thank You MB***

Justin, let me tell you something, you have been carrying on about this cat box for months and I'm tired of it and youI don't think you would be able to find one sane person that would have given you what you were expecting to get for that junk cat boxYou tried to get me to buy you a new oneWhen that didn't work you wanted me to pay you $for this one and I said noTo make you happy because I could see it meant a lot to you I offered to pay you $Then I started getting phone calls from your fatherDemanding money from me calling me everydayThreatening to come to my office and meet meLet me tell you something I owe you $that's itI had to block your father from calling me and I'm going to do the same to youDon't ever contact me again.

I have been in constant contact with this customer and what I will tell you is that almost everything he is saying is trueAll but the fact that he told us when we picked up his stuff that he was not in a hurry to get his stuff and that there are hundreds of complaints about my company online and
that we are the worst moving company out there and that I have not been in touch with him about his move and that the authorities have been in touch with me about his load! In fact I just called this customer about minutes after this complaint was emailed to me and went in on him for lying about every claim he is making about my company and told him if he wants his stuff and his money back I will be happy to give it to him TODAY!!! We have been doing this a long time and do not rip customers offYou used my company because we were willing to ship your stuff cheaplyI knew you did not have a big load and you said you were not in a hurry so I agreed to take itBut now you want to complain about my serviceLook this is why we avoid people that cant afford a moving company in the first placeI offered to give you a credit for taking so long to make the deliveryYour contract does not have a specific delivery date listed on it and there was no specific delivery date promisedIf you slander me or my company again online I will contact my lawyer and you will be the one with the problems Kyle.

This customer never expressed any dissatisfaction to me about her job but I am truly sorry she had a bad experience with my companyPlease except our sincerest apologies and 20% off your next move on us. I am sorry that every time you called and spoke to me about how bad the management
of your building was treating you and that you had to change the moving date and I did it for you that that was bad customer service to youI wonder if you know how the other customer felt each time you called me up to change the date and they had to get bumped because of youYou changed the date of your move about or timesEach time I had to remove someone from that slot and give it to youA service we normally charge $for. You want an apology from the owner ok I'm sorryAs far as your ironing board coverSend me the weight of it and we will pay for itWe are liable for cents per pound per article. Thank you Mike Remember meI'm the one you kept saying thank you to over and over againEver time you cancelled and changed the dateRemember "god bless you mike"

Hello, I the interest of time I have taken the liberty of sending the signed documents to the Revdex.com mediator after talking to him on the phone yesterdayI questioned the foreman again about your allegations and he did in fact confirm that you pointed out a scratch on your floor to himHe did say that he could not tell if it was done by us or if it was there alreadyI ask you to produce proof that we in fact scratched your floor by providing pictures of your floor before we moved your items inAs far as your other threats it is certainly your american right to file frivolous law suits and make wild accusations where and whenever you like and to whoever will listen to youThe facts are these you were aware of all the charges that were going to be charged, you agreed to all the charges, and you paid the bill without any disputeAlso, I did look at the contract and you did note that your floor was scratchedAs I stated if in fact we are responsible for the scratch we will repair your floorThe foreman did tell me that he informed you that he would like to use extra protection on your heavier items and you refused this serviceOf course you realize that this is a business and that part of our business is to sell materials that we pay for to make moneyUnfortunately we do not have a drive up menu where you can order a number 1,2, or Your job is by the hour and things like tolls, fuel, parking tickets packing materials are all additionalThis is made very clear in the emails that are sent to you before and after you book the job and explained to you before the foreman begins working and the contract is openedYou have many opportunities to cancel the job and receive a refund of your deposit no harm no foulIn very few cases people do not understand these things that are repeated to them over and over and over again and I apologize for that we are not perfectPlease send any evidence that you may have concerning any issues that you had with your job and I assure you that I will do whatever I can to address them. Please note the middle of the page regarding paymentIn full before unloading and in cashSigned by the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This business has not easy to work with or honest since telling us we would receive a refund, back in April At no point did we communicate this litter box was $We sent the company the refund paperwork and links to the website where the item was purchased, showing it had a value of $We were also told he needed this paperwork for his insurance company before we could receive a refund, so we completed it in a timely manner The item is not old, it was purchased in December and we can produce a receiptSo his employees lied to him about the condition of the box, that is not our fault.We have emails with the company owner (Michael Boston) being told a check was in the mailAnytime we followed up about the check we were always told a check would be in the mailWe followed up by email with the owner on April **, April ** and May *, each time we were told a check was being sent so we were emailing him to say nothing was receivedIn July we realized our relative live fairly close to their office in NY, so we encourage the owner to meet with them and give them a check/cash, since mailing one was clearly not getting done.This is when the owner started reaching out us by text conversation, and was rude and insulting (also have copies of this) We are not looking to get more than what the item costHowever, when something is broken during a move, by the moving company, we expect a timely refund from them and not to be jerked around, lied to repeatedly, and insulted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***,I thank you for your attempt to help me resolve this issue, however it appears to be futile. It's apparent that Michael prefers to argue instead of just admitting he intentionally under quoted and misrepresented the job in order to get the businessAt his request during our first phone conversation I clearly listed all the items that needed to be moved, the fact that it was a 2nd floor unit with a turn and landing in the staircase moving to a rear unit lower level condo miles awayAll of this is the truth and I lied to him about nothingI understand how estimates work and expected slightly higher charges because of possible unforeseen issuesI however did not expect the price to quadruple.My wish is that this information be made public so that others hopefully research and read about Michael & Northeastern before giving him a chance to take advantage themI will not argue with him thru you any further!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:you are a liar & your workers are unprofessional & inappropriate which you agreed I will write my experience here & never deal with this company again I'm sure that your practices will catch up to you So don't be surprised when these issues are addressed in person Clearly you make it up as you go along & that is going to be your downfall I want to speak with the owner I have nothing more to say to you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

First off I do not know where you get your information from but Northeastern Van Lines is a family run business and we are not banned in any state!!! You should check your information again and stick to the facts before you get to meet my lawyersWe are a licensed household goods transportation
company licensed to operate in every state in the United States of America! I know the company you are confusing us with and so does the Revdex.com so stop it. You have been threatening me ever since the day we did your job and I do not like it at allMy guys did your job and if you had any issues with the job you should have said something that day before you paid the billI never told you packing material would be free of charge I even told you that if you wanted to keep our blankets you would have to pay for them and you agreedOn the day of the move I told you we did not have enough material to do your job and you agreed to go buy the material with your husband and we would use your material and there would be no charge and I would discount your bill. We give some packing for free but you requested boxes! Do you have any idea how much boxes cost? I still let you keep our blankets and did not charge you for them. This customer had members of her family there that were in the way of the guys working and they were all over the placeThe customer was rolling her eyes at the guys and making comments all through the jobShe was sending me text messages and emails the entire time that they were there and I had to keep calling the foreman to talk to herEveryone was upset and wanted to get away from her as soon as possibleThe guys drove three hours to get to her house and she was rude and nasty to everyoneBefore the job started she called me and tried to scream on me in front of the men that she worked as an arbitrator for the governor and that she understood contracts and that my paperwork was not correct.This went on the entire dayShe has been sending me threatening emails and text messages from that day onOne email is titled TELL IT TO THE JUDGE! I can not and will not be bullied or blackmailed by a low life like thisAs you can see this is her motivation because she really does not have an issueAnd if she did we are fully licensed and insured and if there was any damage she could always file a claim with our insurance companyWhich we of course would not have since we are BANDED IN FOUR STATES!!! and operate under fictitious namesAs I stated to you over the phone and through emailIf you have a valid issue I will address it but if you just want to try to slander me because you think you can good luckAs it stands right know you owe me for the blankets that you said you would pay forI do not owe you anything Mike