We switched from Promas to Appfolio in March All clients were informed in advancePromas showed all funds in one account but security deposits are accounted for separately in AppfolioAll of the money is correct in the bank - that never changed An audit by the Bureau of Real Estate in November confirmed thatBut when we learned that not all of the security deposits were transferred correctly from Promas to Appfolio, journal entries were required to make them correctWe are in the midst of having an outside Accounting Manager review every account for accuracyWe will release this client''s funds and will show him how the account is correctThank you
This tenant called right after her initial deposit settlement went out We emailed her to let her know that the charges were not finalized yet and she would receive a final accounting with all of the invoices when we receive them We did not receive further communication from her via email despite our request Here is that email: Hi ***,I received your voice mails about your security deposit We will be sending the final security deposit out with all of the final bills in the next week The bills will give you a detailed accounting of the work done at the unit If you still have questions after receiving this please feel free to email at the address above We have the notes from the carpet cleaners about the condition of the carpets Furthermore, a carpet cleaning receipt was not received from the tenants, which is a requirement of the lease There was also cleaning needed and that was a minimal charge as well There were missing light bulbs, trash inside the unit and other items that needed addressing There were over photographs taken of the property at the time of move out In regards to someone being in the home, there was no way to know that the tenant did not allow them in as there was no sign of forced entry In discussing this matter with the owner further, they have agreed to refund approximately $ A revised deposit settlement will be mailed with a check shortly We have informed the tenant and she is accepting this settlement as satisfactoryThank you
The owner agreed to waive some of the tenant costs and we were able to refund her $ There will not be any additional costs that will be waivedThe carpet cleaning was done because the tenant did not have them cleaned at the time she vacated, as required by the lease she signedThe cleaning was "in progress" and we have included three photos of the cleaners and their equipment, showing the home was being cleaned during the mo inspectionThe needed cleaning after the tenant moved out was tenant responsibility The tenant has been provided with sufficient evidence that the repairs completed were not wear and tear
This tenant vacated the property on 4/30/15.We mailed the Initial Security Deposit Accounting form on 5/20/and have proof of that from the post office (Certificate of Mailing)The only communication we had about the tenant’s deposit was on 6/29/when he said he hadn’t received it.We let him know that we mailed it on 5/20/and included a copy of the page in the firm mailing book showing the date we mailed it and sent him another copy via email (see attached) In regards to the deposit settlement, we did let him know that the charges were provided to us by the owner and that we would provide a final copy with receipts as soon as we received them from the owner The tenant did not leave the property in as pristine condition as he thinks and we have written inspections and dozens of photos to prove that There were stains, scratches and marks on the walls that were not there at move in and large scratches in the real hardwood flooring There were drapes noted as being ripped and stapled and even a cracked light fixture The biggest charge, however, was for the missing refrigeratorWe have been trying to reach the owner for the final receipts and are continuing to contact him Until he provides the receipts for the work he had done, we are unable to close this deposit settlement The tenant’s only recourse may be to file in Small Claims Court against the owner for the refund of his deposit Please note that the tenant contracted our vendor for cleaning as he mentions in his complaintBut he says that he paid for that service when in fact he still has not, leaving our vendor needing to collect from him for that workPlease let me know if there is anything else I need to do for this complaintThank you [redacted] ***Horizon Properties
I did mail [redacted] a refund of more than the amount due (we did not prorate the management fee) I confirmed by telephone that she received it I apologize for the delay That was my fault Thank you
The most important thing to note is that the Initial Security Deposit Settlement report they received is just that – an INITIAL report The wording on the report itself states:"This is an Initial Security Deposit Settlement as some of the work may not have been completed and/or billed yet As soon as we are able to provide copies of the final bills, we will review the settlement and submit a final accounting to you Should you have a dispute with some or all of the information contained in this document, please wait until you receive the final accounting before you write to u** Please understand that the final bills are pending and there may be changes to the accounting."We had to obtain estimates for some of the work needed and will send a final report when complete which will include copies of the invoices for any work charged to them They filed this complaint before even allowing us the time needed to coordinate with the owner as to what work would definitely be needed and what of that would be charged to the tenant** The lease is between the owner and the tenant All decisions are the owner’s as Horizon Properties has no ownership interest in the property If the tenant decides to take the matter to court, the California Judge’s Benchbook states that all matters in landlord-tenant disputes must be against the landlord and not the agent Further, Horizon Properties does not receive any of the money spent to fix the things that the owner deems are tenant responsibility.We sent the owner copies of the tenants’ letters and informed Jennifer each time that the owner had been contacted and we had to await instructions as it was the owner’s decision to waive any item** The property is over 2300sf The professional cleaning company charges based upon the size and condition of the home and how many people are needed for the job Attached is the tenants’ inspection report which shows the condition of the home at moon the left and move-out on the right Notice the left side has very few comment** There are comments of “dirty” and “dusty” and “debris” and “marks” and “webs” and “smudges” and “stains” and “ spots” throughout the entire move-out inspection We have pictures from the move-out inspection alone that corroborate this report I have attached just three pictures to give you an idea of how dirty the place wa**Unfortunately the tenants turned in a receipt for carpet cleaning but not for house cleaning Had they done so, we would have called their cleaners back out to the property to finish the job The good news is that the owner has now waived multiple charges and revised the security deposit settlement Instead of the tenants owing money, they will be getting a partial refund in the next few day** As stated above and in line with Civil Code 1950.5, we will send them copies of all bills in addition to the final security deposit settlement upon receipt of the final invoice If the tenants have any dispute with the revised settlement, they may contact us in writing so that we may pass that along to the owner for further consideration.Thank you [redacted] ***, MPM®, RMP®President
The good news is that we already refunded the money two weeks ago, so this response is simply to put on record that we did respond Many thanks [redacted] ***President
The tenants moved into our unit on 9/3/ There were items that were noted on the inspection as having been ta [redacted] care of after the moinspection was completed and of course for which we have receipts The property had been partially painted, professionally cleaned and the carpets were professionally cleaned When the move-out inspection was completed on 12/3/2015, there were a few items noted as being the same as they were at time of mobut the majority of work needed was caused by the tenants’ negligence or abuse I have attached a copy of the move-in/move-out inspection (attachment B - BB= baseboards and MM = mismatched paint) to show that the amount of work needed was clearly above and beyond wear and tear and was excessive We can upload the hundreds of time/date stamped photos to our Photobucket account and share the link with you if requested In the meantime, the bulleted list below is a glimpse of the problems for which the tenants are being held responsible: · Multiple areas are noted as FILTHY · Blinds noted as FILTHY, BRO [redacted] and MISSING WANDS · Screen noted as TORN OUT · Microwave noted as BRO [redacted] · General cleaning noted as DIRTY and sometimes FILTHY · Propane tank was left at 30LBS Not only wasn’t the home left in better condition than when these tenants moved in as they claim, but our inspections and photos prove it was not even left in satisfactory condition The initial security deposit settlement was completed and mailed to the tenants within the time allowed by law for which a Certificate of Mailing is attached (attachment A) Our maintenance coordinator spoke with [redacted] and let him know that we would send a Final settlement that would include all receipts for work needed upon receipt of all the bills The Final accounting was mailed the first week of June as the final bill for the property was received on 5/19/ Per California law we have two weeks after the final bill is received to supply the tenant with their Final deposit settlement and that has been done The tenant now owes only $32.90, considerably lower than the original $owed when estimates were first obtained Thank you
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I'm disappointed that the error was made in the first placeSeeing my account suddenly billed for $dollars and my rents withheld without a detailed explanation is also very concerningFurther, after this had been corrected I really expected an apology for their error and the stress it caused meNo apology has been offered, only excuses for their accounting error and no acceptance of responsibility whatsoeverI'm happy that my rents have been released to my bank accountI thank the Revdex.com for their help in resolving this situation and will keep them posted on any further problems
Of the maintenance items this tenant called in during their tenancy, we sent licensed and insured professionals out each and every time Part of that assignment includes an email to both the assigned vendor AND the tenant so the tenant knows who was assigned the work and is able to contact them directly if necessary Sometimes we reported it to the Home Warranty Company and sometimes we hired independent contractors, but the jobs were always assigned promptly We do have a note on file from the plumber who was assigned to look at the water heater that states, “Left message for tenant several times to scheduleNo reply.” In February this tenant requested permission to get a dog which the owner graciously allowed In June of during our inspection it was discovered that there were TWO dogs The owner did not request an additional deposit, but part of the withholdings from the deposit were from the owner for the repair of drip lines that had been chewed upWe do have the photos of the rear yard that show not only chewed drip lines, but broken sprinkler heads and digging areas in the grass from the dogs What the tenant received was an estimated cost of the charges against their deposit based on the repairs that were needed that were not wear and tear The charges are indeed estimates if the owner did not yet get the work done The final invoices will be actual invoices and not estimates, so they will likely not be rounded to the nearest hundred dollars Of course this is something over which we have no control The final accounting has not been completed yet as we are still awaiting some of the bills from the ownerThe home was left in dirty condition and the cleaning company we hired only charged $ We do not have the rest of the invoices from the owner but we have made contact again to see when we could expect them Per statute, we will finalize the deposit accounting within days of receipt of those final bills The photos we use are not the ones we used for marketing but rather the ones from a day or so before the tenant moved in and a day or so after they moved out That is combined with a six-page very detailed written inspection report performed at both moand move-out inspections This is what is used when determining what should be tenant responsibility, such as the damage in the rear yard from their dogsThe Realtor requested that we provide them with photos of the house for selling purposes The work that is being charged to the tenants will only be that which was performed and for which there are actual invoices We know, and we advise owners accordingly, that no funds may be deducted from the deposit without getting the work done Section of the lease states that the tenants have the right to a pre-move-out inspection and that they must request this inspection a minimum of two weeks before vacating Not only is this covered in the lease, it is also outlined clearly in the 30-day acknowledgement packet emailed to them on 4/12/ That form provided two fields for them to choose times and dates that would be most convenient for them for such an inspection When we get those forms back, we check our calendars and reply with which of the two dates/times work best for us During that inspection we could have pointed out many of the things for which they are responsible such as all the damage from their dogs This form was not returned to us so no such inspection was scheduled The email below is what they are calling a “denial” of their requestIt was not a denial so much as informing them how we handle our move-out inspections We do not schedule them in advance as tenants invariably have changes Thus we must create our schedule based upon those keys that have been turned in, not those that are expected to be turned in I am attaching the tenants' move-in/move-out inspection and the Initial Security Deposit settlement Please note that on the inspection, an arrow pointing to the left means it was the same at moas at move-out Pictures from both inspections are available upon request Thank you [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted]
I am rejecting this response because: the overcharged management fee has not been refunded as the company agreed to several times I contacted Horizon Properties, and no response back Please resolve this issue, it's been well over months
I am rejecting this response because:Horizon Properties is still placing all the blame and responsibility on the Owner Did they not represent the owner? Did they not collect a $security deposit? Did they actually let the owner pilfer the security deposit so the owner could sell the house quickly? Horizon claims they sent documents that I never received? Shouldn't they make sure the tenant receives these documents? Instead they post a phony proof of mailing?? Horizon's only offer to a tenant that has been robbed of $is to sue the owner that they represented and that tenant has no information on the owner in which to do so How would the tenant sue if not provided information on the owner? Is Horizon going to provide that information? Probably not.Horizon Properties represented the owner at the time that tenant rented the property, Horizon Properties is liable Please see the other complaints where Horizon in most cases gave back the security deposit when claiming the same excuses you have seen on this thread Did they blame the owner in those complaints? No they didn't They offered settlement That alone in itself should tell the consumer all they need to know about Horizon Properties Horizon Properties, redeem yourselves and return $to the tenant Please
There was no Security deposit etcsent or received There may be a proof of mailing but no receipt(and to which address the [redacted] ?) We have sent you copies of the Initial Security Deposit Accounting form and the proof of mailing both by mail and email multiple times We are now providing it directly to the Revdex.com so you can no longer claim that you haven’t received it Please look at the proof of mailing as that clearly shows the address to which we mailed you That address is: [redacted] *** [redacted] ** ***Please look at the form we mailed you as it clearly indicates what you were charged and whyHorizon Properties spent the deposit on what? where? We understand that you disagree with the charges, but you keep claiming that Horizon Properties charged you We didn’t charge you for anything The owner of the property in which you lived charged you The Initial Security Deposit Accounting which we have sent you numerous times clearly outlines what you were charged for3.All obligations were metThey actually were not Your move-in/move-inspection and the associated photos prove thatnothing receivedtherefore the required days to return the deposit or provide a detailed description of deposit spent or withheld was never reported to tenantSee our reply to #above You can no longer claim that we have not sent you this document That is exactly why we get proof of mailing form the post office We sent it when we were required to and several more times since Your next step would be to read itIf a final copy of receipts from the owner is ever going to be sent why wait almost months to finally contact the tenant on Revdex.com? We didn’t We simply responded to your complaint Had you not complained, we would only have continued our requests to the owner to provide the final invoicesHorizon is only answering now because they have to on a public forumHorizon has not contacted tenant since the attached email Correct We are only answering because you have logged a complaintSo if the owner decides to send receipts years from now then that is when Horizon will get around to sending the tenant anythingCorrect We cannot produce something over which we have no control If your boss had possession of an invoice for work he got done for a customer, and you asked him for it, but he did not provide it, and you did not know who did the work, when the work was done, the extent of the work that was done or how much they charged, would you be able to produce the invoice for your customer? I don’t think so, no matter how many times your customer asked you for itHorizon has still sent nothing They have had a forwarding address and number since day one yet have not contacted the tenant about anything$up in smokeSee our replies to #and #aboveIf tenant did not leave the house clean and used the Horizon Authorized Vendors, Horizon Authorized vendors did not clean the house properly nor gave the tenant adequate time to call the vendors back to clean the houseWhat did Horizon do here? No one knows for sureThe issue is not the cleaning, though you have not paid the bill for the cleaning If Horizon Properties preferred vendors do any work for tenants and the work is not as expected, Horizon Properties has the vendor go back out to the property to make things right at no extra charge Again, cleaning is not what you are being charged for You really need to read what we have sent you multiple times Rather than claim you did not get it, why don’t you read it and move on to disputing the things for which you were charged if indeed you can justify a disputeAs for the refrigerator, tenant had to supply refrigerator upon move inThere was no refrigerator in place when tenant moved in The owner, however, removed (at tenants request) a rat infested refrigerator from the garageCan this be the refrigerator that Ms [redacted] is referring to? If so I can supply some pictures of this refrigerator that is being charged to the tenant complete with a dried up rat in it So if Horizon is charging the tenant for that refrigerator replacement they should charge the owner for not removing it sooner from the propertyHorizon Properties has not charged the tenant for anything Again, if you have a dispute with any portion of the charges against you, you are welcome to put them in writing so we can forward them to the owner for reconsideration The owner owned the house and the owner makes the final decision as to any and all charges against the deposit Horizon has no control in the matter None Ever Please note that as in all other complaints on Revdex.com Horizon Properties does not take any responsibility for their actions What actions?? We do not own the house in which you lived We did not get the work done We did not charge your deposit accusations do not change thatnor do they offer any solution to not providing any deposit refund to their tenants who have paid their rent Most businesses would be accountable and actually provide solutions and be more customer friendly We have recommended you sue the owner in Small Claims Court The courts are very tenant-friendly and, if your claims are true, you should easily win a judgment In fact, if the judge feels that the owner was not fair in the amount they withheld from your deposit, I believe you could be awarded a full refund of your deposit plus extra money as punitive damagesHorizon has done none of this and has pilfered tenants deposit only to blame it on the owners that they represent Pilfered? We did not steal your money We did not own the house in which you lived We did not get the work done We did not charge your deposit We did not spend your deposit We did not keep your deposit accusations do not make it realThis company is very corrupt has falsified information constantly You are now committing libel and we will not stand for it Telling lies about Horizon Properties will not accomplish anything Horizon Properties manages over properties – responsible for more than families and the more than owners who own those properties The few complaints from people who do not accept responsibility for their own actions are but a drop in the bucket compared to the hundreds and hundreds of competent, honest and reliable people who rent from and own the properties under our care Trashing Horizon Properties does not make how you left that property go away no matter how much you want it toputs nothing in writing EVERYTHING IS IN WRITING What we mailed to you is in writing Our emails with duplicates are all in writing Our replies to your complaints here are all in writing Maybe you should read themFuture tenants beware that you will be taken for more then your money if you rent a property managed by Horizon Properties If you are thinking about renting from them please contact me directly and I will give you my first hand account of the horrible experience I have endured Regards [redacted] , [redacted] *** [redacted] ** [redacted] Likewise, we will have all of your inspections and photographs uploaded to [redacted] which we will readily share with anyone who questions us about this situation The facts speak for themselves and what you are saying is nothing more than accusations.--
I accepted this settlement because I physically and emotionally cannot deal with thisI'm a mother of two and breastfeeding and cannot afford a decrease in milk anyore feom the stressHowever, this goes to show they lie because I did email back and have attached the email from Vicki and my response to thatAlso, note that she sent this email on July 24, and I had been calling since July 14, Also, I called the 3rd party business to ask about the house and *** from First Choice Maintenance did in fact say the garage door was broke which I am assuming how someone got into a vacant homeHowever, I will be accepting much less than I know I'm entitled to for the reason stated above.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thanks for checking in with me on the status of our claim The homeowner's handyman has contacted us and agreed to return some of our security deposit and said he would contact us by the end of this week to make arrangementsContact with him has not been reliable in the past, so we are concerned that he will not keep the agreement, but we will contact you next week if we do not hear from him by the end of this week. We do not consider Horizon Properties to have resolved the issue by any means, so I would hope they do not remain in good standing as a business in the area.Thanks for your assistance with our situation.Sincerely,*** ***
We had a couple apply for this unit first They did not have credit because they were from another country, so we turned them down We then went on to accept ***'s application since we operate on a first-come, first-serve basis *** was overqualified for this property and we
would have loved to have her as a tenant However, the application and our web site both reflect that the deposit must be paid within hours of approval This is to prevent people from stringing us along and us holding a property for them when they sometimes don't end up coming through, costing the owners hundreds of dollars if not more When *** was informed she needed to sign the lease and pay the deposit once she was approved, she declined The owner then informed us that she was willing to rent to the first applicants, so we informed them of their approval and they signed the lease and paid the deposit immediately I emailed *** to remind her of the application and web site verbiage which states that application fees are non-refundable Her reply was that she reversed the fee through her credit card company Ms*** reversed her application fee in bad faith since we had already incurred the expense of running her credit and checking her references Pursuing collection for this fee is the right thing to do on behalf of our client and we informed Ms*** in advance of doing so as required by law. Below and attached are the email in which I reminded her of her obligation. Thank you. The owner instructed us to move on to the next application when you chose not to sign the lease when you were approved to rent this unit. *** called you with approval but you told her that you were out of town and would not be back until that Saturday which was the day you were scheduled to see the propertyYou also told her that you would not sign a lease sight unseen. This is a perfectly acceptable option, and if we did not have other applicants waiting to apply for the same unit, it might not have been a problemIn fact, the next-in-line applicant signed the lease immediately It is a fact that you were more than qualified to rent this property and we would have been honored to have you as a tenant. Nevertheless, even though you applied first, you did not follow through with the policies clearly outlined on our web site AND on the application itself: The application fee is $per person and is non-refundable, unless the home you desire has already rentedSecurity deposit must be received within hours of approval and paid by Cashier's Check only If you find another property of ours that fits your needs within days of the date you first applied, feel free to ask us to consider your application for that property to see if you meet the minimum requirements as they vary from property to property depending on owner requirements
Below is the response for the subject Complaint that you and I discussed a few minutes ago: The tenant is correct we are the liaison between the owner and the tenant. Indeed the lease is between the owner and the tenant as well. However, the home belongs to the owner, the rent goes to the owner and all decisions relating to any facet of the property are made by the owner of the property. While we relay information and make recommendations to the owner, we are not authorized to make financial decisions on behalf of our owners. As promised, the entire complaint has been sent to the owner of this property along with our recommendations. We have also included a copy of the initial and final deposit settlements and all bills for which the tenant was charged. We have requested that the owner respond as soon as possible so we may inform the tenant and the Revdex.com of their decision, hopefully next week. We appreciate you taking care of this since *** was not able to post the reply herself. Thank you. *** ***Office Manager*** *** ***Madison Avenue #152Fair Oaks, CA
Horizon Properties does not own the property; we are liaisons between the owner and the tenantsThe Lease contract (sent in on July 11, 2016) specifically reflects that the contract is between the owner and the tenants:Carol Samet (“Landlord”) and Kenneth Chapman, *** *** (“Tenant’) agree in this lease agreement (“Agreement”) to the following: Property: Landlord rents to Tenant and Tenant rents from Landlord the real property and improvements described as: Prairie Falcon Drive El Dorado Hills, CA (“Premises”)The owner indicated to us that she is dealing directly with the tenants on this issueWe do not have the authority to disburse any funds to the tenant without direction from the ownerIf the tenants feel that they are not being treated fairly, they do have Small Claims Court against the owner as recourse. Thank you
The email the applicant received informed him that we had an approved application. We do not consider a property rented until we have a signed lease and deposit. The email asked if he would like to be placed on the call back list should the approved applicant not sign a lease. It
appears Mr*** misunderstood the email. We process one application at a time. Our procedure is to hold the application and fee in a pending file until a signed lease and deposit is received. Once the paperwork is received we contact all other applicants to find out if there is another property they wish to apply for or if they want their application fee returned. We are sorry there was a misunderstanding. We have processed a refund for the $application fee for Mr***. It takes seven to ten business days before he will see the refund in his account
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
We switched from Promas to Appfolio in March All clients were informed in advancePromas showed all funds in one account but security deposits are accounted for separately in AppfolioAll of the money is correct in the bank - that never changed An audit by the Bureau of Real Estate in November confirmed thatBut when we learned that not all of the security deposits were transferred correctly from Promas to Appfolio, journal entries were required to make them correctWe are in the midst of having an outside Accounting Manager review every account for accuracyWe will release this client''s funds and will show him how the account is correctThank you
This tenant called right after her initial deposit settlement went out We emailed her to let her know that the charges were not finalized yet and she would receive a final accounting with all of the invoices when we receive them We did not receive further communication from her via email despite our request Here is that email: Hi ***,I received your voice mails about your security deposit We will be sending the final security deposit out with all of the final bills in the next week The bills will give you a detailed accounting of the work done at the unit If you still have questions after receiving this please feel free to email at the address above We have the notes from the carpet cleaners about the condition of the carpets Furthermore, a carpet cleaning receipt was not received from the tenants, which is a requirement of the lease There was also cleaning needed and that was a minimal charge as well There were missing light bulbs, trash inside the unit and other items that needed addressing There were over photographs taken of the property at the time of move out In regards to someone being in the home, there was no way to know that the tenant did not allow them in as there was no sign of forced entry In discussing this matter with the owner further, they have agreed to refund approximately $ A revised deposit settlement will be mailed with a check shortly We have informed the tenant and she is accepting this settlement as satisfactoryThank you
The owner agreed to waive some of the tenant costs and we were able to refund her $ There will not be any additional costs that will be waivedThe carpet cleaning was done because the tenant did not have them cleaned at the time she vacated, as required by the lease she signedThe cleaning was "in progress" and we have included three photos of the cleaners and their equipment, showing the home was being cleaned during the mo inspectionThe needed cleaning after the tenant moved out was tenant responsibility The tenant has been provided with sufficient evidence that the repairs completed were not wear and tear
This tenant vacated the property on 4/30/15.We mailed the Initial Security Deposit Accounting form on 5/20/and have proof of that from the post office (Certificate of Mailing)The only communication we had about the tenant’s deposit was on 6/29/when he said he hadn’t received it.We let him know that we mailed it on 5/20/and included a copy of the page in the firm mailing book showing the date we mailed it and sent him another copy via email (see attached) In regards to the deposit settlement, we did let him know that the charges were provided to us by the owner and that we would provide a final copy with receipts as soon as we received them from the owner The tenant did not leave the property in as pristine condition as he thinks and we have written inspections and dozens of photos to prove that There were stains, scratches and marks on the walls that were not there at move in and large scratches in the real hardwood flooring There were drapes noted as being ripped and stapled and even a cracked light fixture The biggest charge, however, was for the missing refrigeratorWe have been trying to reach the owner for the final receipts and are continuing to contact him Until he provides the receipts for the work he had done, we are unable to close this deposit settlement The tenant’s only recourse may be to file in Small Claims Court against the owner for the refund of his deposit Please note that the tenant contracted our vendor for cleaning as he mentions in his complaintBut he says that he paid for that service when in fact he still has not, leaving our vendor needing to collect from him for that workPlease let me know if there is anything else I need to do for this complaintThank you [redacted] ***Horizon Properties
I did mail [redacted] a refund of more than the amount due (we did not prorate the management fee) I confirmed by telephone that she received it I apologize for the delay That was my fault Thank you
The most important thing to note is that the Initial Security Deposit Settlement report they received is just that – an INITIAL report The wording on the report itself states:"This is an Initial Security Deposit Settlement as some of the work may not have been completed and/or billed yet As soon as we are able to provide copies of the final bills, we will review the settlement and submit a final accounting to you Should you have a dispute with some or all of the information contained in this document, please wait until you receive the final accounting before you write to u** Please understand that the final bills are pending and there may be changes to the accounting."We had to obtain estimates for some of the work needed and will send a final report when complete which will include copies of the invoices for any work charged to them They filed this complaint before even allowing us the time needed to coordinate with the owner as to what work would definitely be needed and what of that would be charged to the tenant** The lease is between the owner and the tenant All decisions are the owner’s as Horizon Properties has no ownership interest in the property If the tenant decides to take the matter to court, the California Judge’s Benchbook states that all matters in landlord-tenant disputes must be against the landlord and not the agent Further, Horizon Properties does not receive any of the money spent to fix the things that the owner deems are tenant responsibility.We sent the owner copies of the tenants’ letters and informed Jennifer each time that the owner had been contacted and we had to await instructions as it was the owner’s decision to waive any item** The property is over 2300sf The professional cleaning company charges based upon the size and condition of the home and how many people are needed for the job Attached is the tenants’ inspection report which shows the condition of the home at moon the left and move-out on the right Notice the left side has very few comment** There are comments of “dirty” and “dusty” and “debris” and “marks” and “webs” and “smudges” and “stains” and “ spots” throughout the entire move-out inspection We have pictures from the move-out inspection alone that corroborate this report I have attached just three pictures to give you an idea of how dirty the place wa**Unfortunately the tenants turned in a receipt for carpet cleaning but not for house cleaning Had they done so, we would have called their cleaners back out to the property to finish the job The good news is that the owner has now waived multiple charges and revised the security deposit settlement Instead of the tenants owing money, they will be getting a partial refund in the next few day** As stated above and in line with Civil Code 1950.5, we will send them copies of all bills in addition to the final security deposit settlement upon receipt of the final invoice If the tenants have any dispute with the revised settlement, they may contact us in writing so that we may pass that along to the owner for further consideration.Thank you [redacted] ***, MPM®, RMP®President
The good news is that we already refunded the money two weeks ago, so this response is simply to put on record that we did respond Many thanks [redacted] ***President
The tenants moved into our unit on 9/3/ There were items that were noted on the inspection as having been ta [redacted] care of after the moinspection was completed and of course for which we have receipts The property had been partially painted, professionally cleaned and the carpets were professionally cleaned When the move-out inspection was completed on 12/3/2015, there were a few items noted as being the same as they were at time of mobut the majority of work needed was caused by the tenants’ negligence or abuse I have attached a copy of the move-in/move-out inspection (attachment B - BB= baseboards and MM = mismatched paint) to show that the amount of work needed was clearly above and beyond wear and tear and was excessive We can upload the hundreds of time/date stamped photos to our Photobucket account and share the link with you if requested In the meantime, the bulleted list below is a glimpse of the problems for which the tenants are being held responsible: · Multiple areas are noted as FILTHY · Blinds noted as FILTHY, BRO [redacted] and MISSING WANDS · Screen noted as TORN OUT · Microwave noted as BRO [redacted] · General cleaning noted as DIRTY and sometimes FILTHY · Propane tank was left at 30LBS Not only wasn’t the home left in better condition than when these tenants moved in as they claim, but our inspections and photos prove it was not even left in satisfactory condition The initial security deposit settlement was completed and mailed to the tenants within the time allowed by law for which a Certificate of Mailing is attached (attachment A) Our maintenance coordinator spoke with [redacted] and let him know that we would send a Final settlement that would include all receipts for work needed upon receipt of all the bills The Final accounting was mailed the first week of June as the final bill for the property was received on 5/19/ Per California law we have two weeks after the final bill is received to supply the tenant with their Final deposit settlement and that has been done The tenant now owes only $32.90, considerably lower than the original $owed when estimates were first obtained Thank you
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I'm disappointed that the error was made in the first placeSeeing my account suddenly billed for $dollars and my rents withheld without a detailed explanation is also very concerningFurther, after this had been corrected I really expected an apology for their error and the stress it caused meNo apology has been offered, only excuses for their accounting error and no acceptance of responsibility whatsoeverI'm happy that my rents have been released to my bank accountI thank the Revdex.com for their help in resolving this situation and will keep them posted on any further problems
Of the maintenance items this tenant called in during their tenancy, we sent licensed and insured professionals out each and every time Part of that assignment includes an email to both the assigned vendor AND the tenant so the tenant knows who was assigned the work and is able to contact them directly if necessary Sometimes we reported it to the Home Warranty Company and sometimes we hired independent contractors, but the jobs were always assigned promptly We do have a note on file from the plumber who was assigned to look at the water heater that states, “Left message for tenant several times to scheduleNo reply.” In February this tenant requested permission to get a dog which the owner graciously allowed In June of during our inspection it was discovered that there were TWO dogs The owner did not request an additional deposit, but part of the withholdings from the deposit were from the owner for the repair of drip lines that had been chewed upWe do have the photos of the rear yard that show not only chewed drip lines, but broken sprinkler heads and digging areas in the grass from the dogs What the tenant received was an estimated cost of the charges against their deposit based on the repairs that were needed that were not wear and tear The charges are indeed estimates if the owner did not yet get the work done The final invoices will be actual invoices and not estimates, so they will likely not be rounded to the nearest hundred dollars Of course this is something over which we have no control The final accounting has not been completed yet as we are still awaiting some of the bills from the ownerThe home was left in dirty condition and the cleaning company we hired only charged $ We do not have the rest of the invoices from the owner but we have made contact again to see when we could expect them Per statute, we will finalize the deposit accounting within days of receipt of those final bills The photos we use are not the ones we used for marketing but rather the ones from a day or so before the tenant moved in and a day or so after they moved out That is combined with a six-page very detailed written inspection report performed at both moand move-out inspections This is what is used when determining what should be tenant responsibility, such as the damage in the rear yard from their dogsThe Realtor requested that we provide them with photos of the house for selling purposes The work that is being charged to the tenants will only be that which was performed and for which there are actual invoices We know, and we advise owners accordingly, that no funds may be deducted from the deposit without getting the work done Section of the lease states that the tenants have the right to a pre-move-out inspection and that they must request this inspection a minimum of two weeks before vacating Not only is this covered in the lease, it is also outlined clearly in the 30-day acknowledgement packet emailed to them on 4/12/ That form provided two fields for them to choose times and dates that would be most convenient for them for such an inspection When we get those forms back, we check our calendars and reply with which of the two dates/times work best for us During that inspection we could have pointed out many of the things for which they are responsible such as all the damage from their dogs This form was not returned to us so no such inspection was scheduled The email below is what they are calling a “denial” of their requestIt was not a denial so much as informing them how we handle our move-out inspections We do not schedule them in advance as tenants invariably have changes Thus we must create our schedule based upon those keys that have been turned in, not those that are expected to be turned in I am attaching the tenants' move-in/move-out inspection and the Initial Security Deposit settlement Please note that on the inspection, an arrow pointing to the left means it was the same at moas at move-out Pictures from both inspections are available upon request Thank you [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted]
I am rejecting this response because: the overcharged management fee has not been refunded as the company agreed to several times I contacted Horizon Properties, and no response back Please resolve this issue, it's been well over months
I am rejecting this response because:Horizon Properties is still placing all the blame and responsibility on the Owner Did they not represent the owner? Did they not collect a $security deposit? Did they actually let the owner pilfer the security deposit so the owner could sell the house quickly? Horizon claims they sent documents that I never received? Shouldn't they make sure the tenant receives these documents? Instead they post a phony proof of mailing?? Horizon's only offer to a tenant that has been robbed of $is to sue the owner that they represented and that tenant has no information on the owner in which to do so How would the tenant sue if not provided information on the owner? Is Horizon going to provide that information? Probably not.Horizon Properties represented the owner at the time that tenant rented the property, Horizon Properties is liable Please see the other complaints where Horizon in most cases gave back the security deposit when claiming the same excuses you have seen on this thread Did they blame the owner in those complaints? No they didn't They offered settlement That alone in itself should tell the consumer all they need to know about Horizon Properties Horizon Properties, redeem yourselves and return $to the tenant Please
There was no Security deposit etcsent or received There may be a proof of mailing but no receipt(and to which address the [redacted] ?) We have sent you copies of the Initial Security Deposit Accounting form and the proof of mailing both by mail and email multiple times We are now providing it directly to the Revdex.com so you can no longer claim that you haven’t received it Please look at the proof of mailing as that clearly shows the address to which we mailed you That address is: [redacted] *** [redacted] ** ***Please look at the form we mailed you as it clearly indicates what you were charged and whyHorizon Properties spent the deposit on what? where? We understand that you disagree with the charges, but you keep claiming that Horizon Properties charged you We didn’t charge you for anything The owner of the property in which you lived charged you The Initial Security Deposit Accounting which we have sent you numerous times clearly outlines what you were charged for3.All obligations were metThey actually were not Your move-in/move-inspection and the associated photos prove thatnothing receivedtherefore the required days to return the deposit or provide a detailed description of deposit spent or withheld was never reported to tenantSee our reply to #above You can no longer claim that we have not sent you this document That is exactly why we get proof of mailing form the post office We sent it when we were required to and several more times since Your next step would be to read itIf a final copy of receipts from the owner is ever going to be sent why wait almost months to finally contact the tenant on Revdex.com? We didn’t We simply responded to your complaint Had you not complained, we would only have continued our requests to the owner to provide the final invoicesHorizon is only answering now because they have to on a public forumHorizon has not contacted tenant since the attached email Correct We are only answering because you have logged a complaintSo if the owner decides to send receipts years from now then that is when Horizon will get around to sending the tenant anythingCorrect We cannot produce something over which we have no control If your boss had possession of an invoice for work he got done for a customer, and you asked him for it, but he did not provide it, and you did not know who did the work, when the work was done, the extent of the work that was done or how much they charged, would you be able to produce the invoice for your customer? I don’t think so, no matter how many times your customer asked you for itHorizon has still sent nothing They have had a forwarding address and number since day one yet have not contacted the tenant about anything$up in smokeSee our replies to #and #aboveIf tenant did not leave the house clean and used the Horizon Authorized Vendors, Horizon Authorized vendors did not clean the house properly nor gave the tenant adequate time to call the vendors back to clean the houseWhat did Horizon do here? No one knows for sureThe issue is not the cleaning, though you have not paid the bill for the cleaning If Horizon Properties preferred vendors do any work for tenants and the work is not as expected, Horizon Properties has the vendor go back out to the property to make things right at no extra charge Again, cleaning is not what you are being charged for You really need to read what we have sent you multiple times Rather than claim you did not get it, why don’t you read it and move on to disputing the things for which you were charged if indeed you can justify a disputeAs for the refrigerator, tenant had to supply refrigerator upon move inThere was no refrigerator in place when tenant moved in The owner, however, removed (at tenants request) a rat infested refrigerator from the garageCan this be the refrigerator that Ms [redacted] is referring to? If so I can supply some pictures of this refrigerator that is being charged to the tenant complete with a dried up rat in it So if Horizon is charging the tenant for that refrigerator replacement they should charge the owner for not removing it sooner from the propertyHorizon Properties has not charged the tenant for anything Again, if you have a dispute with any portion of the charges against you, you are welcome to put them in writing so we can forward them to the owner for reconsideration The owner owned the house and the owner makes the final decision as to any and all charges against the deposit Horizon has no control in the matter None Ever Please note that as in all other complaints on Revdex.com Horizon Properties does not take any responsibility for their actions What actions?? We do not own the house in which you lived We did not get the work done We did not charge your deposit accusations do not change thatnor do they offer any solution to not providing any deposit refund to their tenants who have paid their rent Most businesses would be accountable and actually provide solutions and be more customer friendly We have recommended you sue the owner in Small Claims Court The courts are very tenant-friendly and, if your claims are true, you should easily win a judgment In fact, if the judge feels that the owner was not fair in the amount they withheld from your deposit, I believe you could be awarded a full refund of your deposit plus extra money as punitive damagesHorizon has done none of this and has pilfered tenants deposit only to blame it on the owners that they represent Pilfered? We did not steal your money We did not own the house in which you lived We did not get the work done We did not charge your deposit We did not spend your deposit We did not keep your deposit accusations do not make it realThis company is very corrupt has falsified information constantly You are now committing libel and we will not stand for it Telling lies about Horizon Properties will not accomplish anything Horizon Properties manages over properties – responsible for more than families and the more than owners who own those properties The few complaints from people who do not accept responsibility for their own actions are but a drop in the bucket compared to the hundreds and hundreds of competent, honest and reliable people who rent from and own the properties under our care Trashing Horizon Properties does not make how you left that property go away no matter how much you want it toputs nothing in writing EVERYTHING IS IN WRITING What we mailed to you is in writing Our emails with duplicates are all in writing Our replies to your complaints here are all in writing Maybe you should read themFuture tenants beware that you will be taken for more then your money if you rent a property managed by Horizon Properties If you are thinking about renting from them please contact me directly and I will give you my first hand account of the horrible experience I have endured Regards [redacted] , [redacted] *** [redacted] ** [redacted] Likewise, we will have all of your inspections and photographs uploaded to [redacted] which we will readily share with anyone who questions us about this situation The facts speak for themselves and what you are saying is nothing more than accusations.--
I accepted this settlement because I physically and emotionally cannot deal with thisI'm a mother of two and breastfeeding and cannot afford a decrease in milk anyore feom the stressHowever, this goes to show they lie because I did email back and have attached the email from Vicki and my response to thatAlso, note that she sent this email on July 24, and I had been calling since July 14, Also, I called the 3rd party business to ask about the house and *** from First Choice Maintenance did in fact say the garage door was broke which I am assuming how someone got into a vacant homeHowever, I will be accepting much less than I know I'm entitled to for the reason stated above.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thanks for checking in with me on the status of our claim The homeowner's handyman has contacted us and agreed to return some of our security deposit and said he would contact us by the end of this week to make arrangementsContact with him has not been reliable in the past, so we are concerned that he will not keep the agreement, but we will contact you next week if we do not hear from him by the end of this week. We do not consider Horizon Properties to have resolved the issue by any means, so I would hope they do not remain in good standing as a business in the area.Thanks for your assistance with our situation.Sincerely,*** ***
We had a couple apply for this unit first They did not have credit because they were from another country, so we turned them down We then went on to accept ***'s application since we operate on a first-come, first-serve basis *** was overqualified for this property and we
would have loved to have her as a tenant However, the application and our web site both reflect that the deposit must be paid within hours of approval This is to prevent people from stringing us along and us holding a property for them when they sometimes don't end up coming through, costing the owners hundreds of dollars if not more When *** was informed she needed to sign the lease and pay the deposit once she was approved, she declined The owner then informed us that she was willing to rent to the first applicants, so we informed them of their approval and they signed the lease and paid the deposit immediately I emailed *** to remind her of the application and web site verbiage which states that application fees are non-refundable Her reply was that she reversed the fee through her credit card company Ms*** reversed her application fee in bad faith since we had already incurred the expense of running her credit and checking her references Pursuing collection for this fee is the right thing to do on behalf of our client and we informed Ms*** in advance of doing so as required by law. Below and attached are the email in which I reminded her of her obligation. Thank you. The owner instructed us to move on to the next application when you chose not to sign the lease when you were approved to rent this unit. *** called you with approval but you told her that you were out of town and would not be back until that Saturday which was the day you were scheduled to see the propertyYou also told her that you would not sign a lease sight unseen. This is a perfectly acceptable option, and if we did not have other applicants waiting to apply for the same unit, it might not have been a problemIn fact, the next-in-line applicant signed the lease immediately It is a fact that you were more than qualified to rent this property and we would have been honored to have you as a tenant. Nevertheless, even though you applied first, you did not follow through with the policies clearly outlined on our web site AND on the application itself: The application fee is $per person and is non-refundable, unless the home you desire has already rentedSecurity deposit must be received within hours of approval and paid by Cashier's Check only If you find another property of ours that fits your needs within days of the date you first applied, feel free to ask us to consider your application for that property to see if you meet the minimum requirements as they vary from property to property depending on owner requirements
Below is the response for the subject Complaint that you and I discussed a few minutes ago: The tenant is correct we are the liaison between the owner and the tenant. Indeed the lease is between the owner and the tenant as well. However, the home belongs to the owner, the rent goes to the owner and all decisions relating to any facet of the property are made by the owner of the property. While we relay information and make recommendations to the owner, we are not authorized to make financial decisions on behalf of our owners. As promised, the entire complaint has been sent to the owner of this property along with our recommendations. We have also included a copy of the initial and final deposit settlements and all bills for which the tenant was charged. We have requested that the owner respond as soon as possible so we may inform the tenant and the Revdex.com of their decision, hopefully next week. We appreciate you taking care of this since *** was not able to post the reply herself. Thank you. *** ***Office Manager*** *** ***Madison Avenue #152Fair Oaks, CA
Horizon Properties does not own the property; we are liaisons between the owner and the tenantsThe Lease contract (sent in on July 11, 2016) specifically reflects that the contract is between the owner and the tenants:Carol Samet (“Landlord”) and Kenneth Chapman, *** *** (“Tenant’) agree in this lease agreement (“Agreement”) to the following: Property: Landlord rents to Tenant and Tenant rents from Landlord the real property and improvements described as: Prairie Falcon Drive El Dorado Hills, CA (“Premises”)The owner indicated to us that she is dealing directly with the tenants on this issueWe do not have the authority to disburse any funds to the tenant without direction from the ownerIf the tenants feel that they are not being treated fairly, they do have Small Claims Court against the owner as recourse. Thank you
The email the applicant received informed him that we had an approved application. We do not consider a property rented until we have a signed lease and deposit. The email asked if he would like to be placed on the call back list should the approved applicant not sign a lease. It
appears Mr*** misunderstood the email. We process one application at a time. Our procedure is to hold the application and fee in a pending file until a signed lease and deposit is received. Once the paperwork is received we contact all other applicants to find out if there is another property they wish to apply for or if they want their application fee returned. We are sorry there was a misunderstanding. We have processed a refund for the $application fee for Mr***. It takes seven to ten business days before he will see the refund in his account