CMS Video Company

The agreement that Cain made was to come back and do the job correctly per the contract.? We are not willing to move on this and want to pay for the job in full when it is completed per the contract.? ? Thank you,? *** and *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[redacted] Here are the details and documentation that may help provide some background. We installed the driveway last September. The original contract was for $4,920 and Mr. [redacted] requested an additional area be expanded, which costed an additional $500, which he agreed to. After completing the driveway Mr. [redacted] complained that the driveway was poorly done and that we caused cracks and pits in his concrete floor when bringing our asphalt roller into his garage. I met with Mr. [redacted] in the fall of last year to discuss his problems with the project. After reviewing his issues my professional opinion was that he noticed areas where stone was a little more noticeable but were properly compacted and within industry standards. He also pointed out areas where there were lines or seams. These areas were we matched one pass of asphalt with the next (the pave can't lay more than 12 feet wide) or a seam where we stopped and need to take off again after getting a new load of asphalt dumped in the paving machine. These are all things that have to happen and will be seen on a typical asphalt paving job. I explained the process to Mr. [redacted] and he accepted that there was no additional work to be done on the asphalt portion of the driveway. My professional opinion that the cracks and pits in the concrete driveway were not caused by J.K. Meurer. We must roll into a garage to properly compact the asphalt and we pave near 300 residential driveway per year and this is our standard process. The cracks did not look like anything that was caused from weight rolling in the front of the garage and the in over 30 years of business we have never had a complaint that a smooth roller caused pits in the concrete. Furthermore there were pits that were in the back half of the garage that he said we caused and our equipment would never have been that deep into the building. I would be comfortable with any reputable concrete contractor going to his house to inspect the floor to give an opinion on the cause of these issues. It is clear to me that the cracks and pitting is typical of the age of concrete that he has. Mr. [redacted] did not accept that we were not to blame for these issues. He refused to pay for the work completed. In an effort to simply move forward we accepted no responsibility for the concrete floor, but offered a discount of $420.00 to Mr. [redacted]. Mr. [redacted] accepted that discount in exchange for resolving the complaint and thus paid $5,000 for the completed project. Please keep in mind we offered this discount despite the fact our contract clearly reads that even if we were the cause of a crack, we can not be held responsible for any damage as we must access with heavy equipment and trucks. On top of the good faith negotiation which we did not need to engage in per our contract, the fact that Mr. [redacted] has included the concrete floor as part of the complaint is a violation of the agreement we made.Mr. [redacted] contacted us again this year in the winter and stated he had further concerns with the driveway. We do not work with asphalt in the winter, so I told him we would need to revisit in the warmer months. I met with him on 7/20/16 and he had three complaints. Complaint #1, he was getting some water in the corner of his garage. I explained that his drive lane was higher than his garage and had nothing to do with the asphalt we installed. He would need to install a drain if he wanted to remedy that issue. He accepted that explanation and no further action was requested. Complaint #2 - There were 2 or 3 thin cracks on the driveway that he was concerned about. These separation cracks are typical and can happen with changing weather or ground movement. Our attached contract clearly states that these are not covered by our warranty and are not within our control. However, in good faith, I told Mr. [redacted] that since he hadn't sealed the driveway yet, we could re-heat the asphalt and close those cracks. He was satisfied with that response and we have since completed that work. He also kept my foreman a significant time longer to work on other imperfections (in his opinion) on the driveway that was not agreed upon during our meeting Complaint #3 - Going to submit form before time runs out and will send more information on another form.

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[redacted]As discussed please add this to the desired outcome " repair of the cracked and chipped garage...

floor"Thanks,[redacted] 
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