Coach, Inc.

Review: I ordered a gift from Coach's website that guaranteed delivery by February **, in time for Valentine's Day, however I did not receive my order until February [redacted]. I was promised a $50 merchandise card for my inconvenience which I have not received. I've attempted to contact customer service on several occasions, but now Coach's customer service has stopped responding to my e-mails.Desired Settlement: I would like the $50 store credit I was promised.

Business

Response:

Dear Sirs, We are in receipt of [redacted]’s recent Revdex.com complaint. We are sorry to hear that [redacted] has not received his Coach Merchandise Card in the amount of $50.00. Our records indicate his last email correspondence was completed on 2/**/2016. Coach has issued a new Coach Merchandise Card. To confirm delivery, the new Coach Merchandise Card was shipped via traceable [redacted] and is scheduled for delivery on 3/*/2016. The tracking number is [redacted]. Coach Merchandise Cards may be used at any Coach Retail store in the U.S., Coach Outlet Stores and online at Coach.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is the email I sent to Coach on Sept **, 2014 I am very tired of dealing with them and have no product....

I’m highly upset with Coach Inc, a company that should stand behind their product. To say that I’m upset is actually putting it mildly. I have never been treated like this from any company that I have dealt with.

I have placed a complaint with the Revdex.com and along with the Consumer Affairs[redacted].

I’m tired of calling regarding my purse getting repaired because after purchasing my purse in January, 2014 the handles starting unraveling, so I took it to the Somerset Mall here in [redacted] on July **, 2014, to have them send to have repaired. I’ve call the repair dept. and customer service call center at least 5 times since 2nd week of August. After 3-4 weeks passed and not hearing from anyone, I called for the status of my purse I was told that the handles could not be repaired which I really didn’t understand this, but the CSR explained I will get today’s value of my purse and I will be receiving $150.00 card. He said that the purse was sent earlier however the address I gave for shipping my purse back was correct on my invoice but somehow the apt number on your end was missing. I told him to please send the card to my home address. He replied ok this CSR was arrogant but I dismissed his arrogance. I really LOVE MY PURSE but since he gave me no option of receiving my purse back I told him to send the card to my home address instead of the shipping address. Still two weeks later I still didn’t received the card. So I called again. I was told by the next CSR that another card would be mailed back to me. Still No CARD I called again the next CSR stated I should have the Card by the end of the week which would have been August [redacted] still No Card so I called again the following Sat on the [redacted] of September trying to be patient, Still no CARD I called and told the CSR that I wanted my purse back because she mentioned to me that I had a option of getting my purse or the $150.00 Card and I told her no one had ever gave me that option and she said yes that I had that option I told her I LOVED my purse so send it back to me. The CSR stated that because I went through so much that she was sending me a $25.00 gift and having my purse returned to me. I have the $25.00 gift card but still NO PURSE. I’m FED up with COACH….I have no PURSE or NO $150.00 gift the replacement value of my purse. Here it is September [redacted] and still I have no PURSE. I hate that I even bought a purse from YOU! I thought YOUR REPUTATION was better than this……… I WANT MY PURSE BACK or more than $150.00 to be able to purchase me another purse!!!!!

[redacted]Desired Settlement: I want my Purse back or more than $150.00 gift card for my aggravation. Dealing with them since July **,-September [redacted].

Business

Response:

Dear Sirs,

We are in receipt of [redacted]’s Revdex.com complaint about her recent repair request with Coach. As you know, Coach takes great pride in not

only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customers.

Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. Should an item fall outside the one-year repair policy, we offer a repair service for some of our products.

I have reviewed [redacted]’s account. Coach informed [redacted] on 9/**/2014 that we would be pleased to refund her purchase price. [redacted] agreed to a refund and a credit for $116.07 was applied back to her Visa credit card.

As a further accommodation to [redacted], as a long-standing customer, Coach mailed her a $25.00 Coach Merchandise Card. Coach Merchandise Cards may be used at any Coach Retail store in the U.S., Coach Outlet Stores and online at Coach.com.

Again, we are sorry to hear that [redacted] is unhappy with her repair request. We hope to welcome [redacted] into our stores again the future.

In light of the foregoing, we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I took a coach purse in (syle#F15510 SBWBK) to the store to send out for repair on August **. 2013 sTORE rEFERENCE nUMBER [redacted] During which time they said I would hear back in 4 to 6 weeks. Did not hear and in the interim I was getting married)

I looked at my paper (Coach repair service report) on December ** and called to see what was going on.

I called on December **, and talked with a girl named [redacted], she will call store and call me back. I waited NOTHING

I called on December **, and talked with a girl named [redacted], then I ask for a [redacted] and she gives me [redacted] who HANGS UP ON ME (DISCONNECTED?)

Then I called back and talked with a [redacted] back on December **, and found out from [redacted] the purse had been sent to refunds and was sitting in the refund department and not until December ** it sent to the Repair Department he assured me that he put a rush and that I would hear in the next couple of weeks.

Then I called again on January [redacted], 2014, and left message for [redacted] as to status of Purse and NOTHING AGAIN.

IT IS NOW FEBRUARY ** AND I THINK THEY SHOULD JUST GIVE ME A FULL REFUND BECAUSE I BELIEVE THEY LOST MY PURSE AND NO ONE WANTS TO ADMIT IT. SO THE Revdex.com IS MY LAST HOP1Desired Settlement: I HAVE SINCE BOUGHT A NEW COACH PURSE BECAUSE I COULD NOT WAIT FOR THIS ONE TO GET REPAIRED SO I WOULD REALLY LIKE A FULL REFUND FOR THE

THE PURSE I PURCHASED TO REPLACE THIS PURSE THAT WAS TO BE REPAIRED.

Business

Response:

Dear Sirs,

Review: I am unable to locate a phone # or a mailing address for [redacted]. I purchased what I thought was going to be an authentic Coach purse from this website, but it is clearly not. The handles/straps of the purse were visibly coming apart with red fabric sticking out of the gray straps. The item was to also include an extra adjustable strap as well which was not included when the product arrived. When I tried contacting them there was no phone number but only email available. This is clearly not a legit Coach outlet as their service and returns are always accepted. They asked me to send pictures of my damaged products which I did and when I asked for an exchange this was there answer:First they asked if the item was suitable for someone. My response was that it clearly wasn't. They then said to send it back was not cost-effective, you have to pay the double higher shipping fee oversea. How about we give you coupon to order again? I told them as long as the coupon was for the full amount as I can't use the purse they sent. The said they would only give me USD15. I told them that was unacceptable and that I wanted to exchange it or a full refund back. They never responded to me again. The email they are using is [redacted]Desired Settlement: I would like my credit card credited the amount back for a full refund as the purse is not usable OR a new one sent for a replacement. It was order #[redacted] and I believe the total was $79. Thanks for your help. I got scammed.

Business

Response:

Dear Sirs, We write in response to [redacted] Revdex.com Complaint. We are sorry to hear that [redacted] did not purchase from Coach, but from a counterfeit Coach website. The information [redacted] provided is helpful, as Coach vigorously pursues counterfeiters and the shops, websites, vendors, and flea markets that sell counterfeit Coach merchandise. We work with local, state, and federal law enforcement as well as U.S and foreign customs officials to try to stop the sale of counterfeit goods at every point in the supply chain. Again, we are sorry to hear that this happened to [redacted].We hope to welcome him to our stores in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not intend the complaint to go against coach but rather the business of [redacted]. Thanks!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a loyal COACH customer who has purchased quite a few products from either at a MACY'S , an actual COACH store, as well as the COACH factory online. I recently was looking to purcahse an item from thier coachfactory store and was having issues placing an order on the night of 12/**. I decided to place it the very next day while the sale was still going on as they were offering free shipping. I called the customer service line and not only was the associate extremely rude, but she immediately declined to waive the shipping fee for me as she stated was not going on anymore after I told her I was having issues placing an order, and was not willing to help. She also would not allow me to speak to a supervisor. I have also had issues with recieing invitations to thier special sales. I understand that a certain amount of people get invitations, but I have not recieved any since the last 6-7 months. I have to randomly log in to be able to take advantage of thier sales. I called about this and got no assistance to resolve this matter. I am not happy with COACH as they are not assisting me with issues but have no problem taking a loyal customers money.Desired Settlement: I would like someone from the COACH leadership to contact me and If possible I would like to take advantage of the sale with the free shipping which was a coach tablet case for $31.50 w/free shipping.

Business

Response:

Dear Sirs,

Review: I was a regular customer for Coach until this happened. The last three purchases amounting to $419.50 was placed on 10/*, 10/*, 10/* consecutively. All three purchases were cancelled due to my shipping address being in their do not ship list. All three purchases was purchased with Coach gift cards. Cancellation is understandable but to not credit me back is absurd. Called customer service a couple of times all in which they tell me different order statuses. One agent told me that a check will be issued and sent to me via USPS. She later told me that this was not the case and that all my cancelled orders went to the corporate office. Called corporate office and they told me only one guy can help me, his name is [redacted]. Every time I tried to reach him, goes straight to voicemail. Left him several voicemails in the span of a week. I finally spoke to him after several tries on the 4th or 5th day in which he never gave me a call back. After speaking to him, he told me he'll look into it. It has already been two weeks since we last spoke and he never gave me a call back and could not be reached. Where is my $419.50? This complaint must be heard by Revdex.com.Desired Settlement: Please refund my $419.50. This is absurd.

Business

Response:

Dear Sirs,

We are in receipt of [redacted]’s Revdex.com complaint. As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customers.

Unfortunately, due to the confidential nature of the matter – and [redacted] is aware of the complexities of the situation – we do not wish to publicly disclose any additional details regarding the suspension of [redacted]’s merchandise card. However, we can confirm that three refund checks, totaling $420.00, were mailed directly to [redacted] to the address he provided on the original orders.

In light of the foregoing, we consider this matter closed.

Sincerely,

Review: On 2/**/14 I purchased a Bleeker Riley Leather Handbag from [redacted] in [redacted]. This is not my everyday bag and is used infrequently. By 12/** the leather lining surrounding the handles have cracked and started to peel off. This appears to be a faulty manufacturing issue since not only do I use the bag infrequently but when I do I usually wear it as a shoulder bag (cross body).

Well.....I waited until after the Christmas rush and went to the Boutique store with my bag. Customer service -- extremely poor. There were 2 sales reps talking to each other not helping any customers so I approached one to help me. She looked at the bag and said she needed to take it out back to verify the "age" of the bag. When she came back she told me it was an "OLD" bag. I stated I purchased it a little over a year ago at [redacted] . She then told me the bag was from the 2013 line. Well I purchased it in 2014 so its not an "OLD" bag to me. I asked about the lifetime of the leather guarantee and was told Coach has changed their warranty policy to cover just 1 year from purchase. This sales rep continued to go on about how Coach handbags are an investment! I don't see a leather bag falling apart in this short period of time with limited use an "investment". Also if Coach is only honoring their products for 1 year then they must believe these expensive bags are only good for a year!

At this point she said she needed to go to the back and talk with the manager, when she returned she stated that I could send the bag back and for $75 they could see if they could repair it! She stated that the warranty on the "OLD" bag was only for a year! So I would need to pay for any repairs. I stated that this is more than likely a manufacturing issue and she said she need to go in back to see the manager. I also asked if I had the handles repaired at $75 (after paying $200 originally) would there be a warranty on the work. She didn't know and needed to go back once again to talk to the manager. I asked to speak the manager (if anyone was actually back there) and no response. So I left the store with my damaged bag and went home to contact the NY customer service department about the situation.

I was told to mail the bag to Coach in Jacksonville, FL for an evaluation which I did along with the receipt of purchase and explanation of the damage. I sent the bag back [redacted] and insured it costing me $13 in shipping which is in addition to the $200 for the bag and possibly another $75 for repairs.

1/**/16 I received a call from Coach, Inc. stating they could repair my bag and wanted me to pay $75 for the repairs. I tried to explained the situation again and knew it would do no good so I told them to send me back my bag.Desired Settlement: I would like Coach, Inc. to either repair my bag for free, or offer me another Bleecker Riley bag.

Also since I paid $13.08 to ship this defective bag back to them for their evaluation, I would request to be reimbursed for this.

Business

Response:

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint about her bag. As you know, Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this time frame, repairs are on us. Beyond the warranty period, we provide repair services at set fees. We have reviewed our repairs specialists’ notes on [redacted] bag and note that the following assessment was entered into our repairs database: "Leather worn, edge stain peeling on both top handles. “ Coach considers this kind of damage to be attributable to normal wear and usage. Our records show [redacted] called Coach and refused the repair to fix the edge stain on the handles. Her bag was returned back to her mailing address on 1/**/2016. As a special one-time gesture, Coach is willing to mail [redacted] a 30% discount card which can be used towards the purchase of one item in a Coach Retail Store. She may also contact our Customer Care Team at ###-###-#### to place an order. The 30% discount is good for 60 days from the date of issuance. Again, we are sorry to hear that [redacted] is unhappy with our repair service. We hope to welcome [redacted] into our stores again the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a handbag a week before a birthday. I received a bag, only it wasn't the bag I ordered. I was very disappointed because I had paid extra for this product to be shipped within the week, a roughly $10 extra charge. Needless to say, the recipient was disappointed as well. I had to pay to have the incorrect product shipped back, which cost about $40 (I have receipts for all of these transactions). I emailed customer service (I thought) about the issue and they told me to call a number, a week after I sent the shipment back. It took almost two more weeks to get the correct product to me. I have the bag a month later but am still upset about the fact that I could have purchased a wallet or another bag instead of paying for all of the shipping. Also, when I received the correct bag, the packing slip says the bag was $7.40 cheaper, base price, than what I paid for it. I am frustrated with how I received not even any sort of store credit for my shipping charges due to THEIR mistake. I do not trust Coach at the moment.Desired Settlement: I would like to be reimbursed for the extra shipping I paid to have the product sent early (paid $17.50, asking for $10 reimbursed) and the shipping I paid to send the incorrect product back ($40.11 exactly). I have receipts for all of these amounts. A store credit is desired. I love Coach, but I do not like how this panned out.

Business

Response:

Dear Sirs,

We are in receipt of [redacted]’s Revdex.com complaint. As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customers. Therefore, we are truly sorry to hear that [redacted] was dissatisfied with her recent Coach experiences, and we hope to find an amicable solution.

As requested by [redacted], we would be happy to refund her for the extra shipping costs she paid to receive the correct item. We kindly ask that [redacted] email copies of her receipts to me directly at [redacted] so that we can immediately process her request and issue a merchandise credit.

We hope this helps to resolve the issue, and we thank [redacted] for her patience and continued patronage.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a bag online for my husband on Dec [redacted]and chose to pick up in store. Shortly after I placed the order, I received a cancellation email notifying me the bag is no longer available in the store. So I called customer service immediately and placed a new order for the same item to be mailed to my home address, with my husband's name in the recipient. The confirmation email of shipment was sent on Jan **and then nothing arrived. I contacted the shipping carrier UPS today (Jan. **) with the tracking number and been notified that the package has been lost in transit before arriving its destination. So I called back Coach customer service again this afternoon around 5:10 pm and spoke with a customer representative named [redacted]. I explained my issue to her and expressed that I definitely need the bag by Friday this week as it's a birthday gift for my husband. I asked if she could send me a replacement to be delivered to my home address or picked up in store by Friday this week (Jan.**). She said it's not possible that I have to wait about 8-10 business days after their investigation closed. Then I asked if I could place another order for the same item with the same price in my original order. She said no, I need to pay the current full price. I was trying to explain my situation and hoping the customer service could help resolving the current issue but she wouldn't even give me a chance to finish my sentence. She interrupted me and spoke with a tone that is very impatient, sharp and disrespectful. At last, I asked to be transferred to her [redacted]and then my call got disconnected. This is the customer service I experienced at Coach, which claim itself as a premium globe brand. Please look into this issue if you do care a little bit about your reputation among customers...Desired Settlement: Desired Settlement:

Apology

Business

Response:

Dear Sirs,

Review: I took my coach bag to be repair and they have had it for a mouth and did not make ant repairs mailed it back the same way I could see if I did not have my original receipt than we do nothing bout it but I have ever thing even the bagDesired Settlement: I would like for my coach bag to be replace or a refund

Business

Response:

Dear Sirs, We are in receipt of [redacted]’ Revdex.com complaint about her repair request with Coach. As you know, Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this time frame, repairs are on us. Our records indicate that straps were damaged. Coach considers this kind of damage to be attributable to normal wear and tear and it is not covered by our warranty. In fact, in most instances, it would be impossible to repair this kind of damage. [redacted] contacted Coach Customer Care on May [redacted], reporting that the straps were not damaged and requesting additional evaluation. Since we must consider these evaluations on a case-by-case basis, we provided [redacted] a return label to send her bag back to Coach for this new evaluation. A Coach Merchandise Credit will be issue if the bag is defective and still under warranty. As a further accommodation to [redacted], as a long-standing customer, Coach refunded the $20.00 shipping fee for the repair return that [redacted] paid. Again, we are sorry to hear that [redacted] is unhappy with her repair request. Coach has offered to evaluate [redacted]’ bag and provide a return label. She may include a copy of this correspondence for her reference. We hope to welcome [redacted] into our stores again the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I only had the bag for 3 months so what is normal wear and tear on that the bag is still new and I have my receipts as well to show when I bought the bag

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sirs, We are in receipt of [redacted]’ recent Revdex.com complaint. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging. We have invited [redacted] to send her bag back to Coach for an evaluation. As a courtesy, we have emailed [redacted] a return label. Coach Merchandise credit will be issue if the item is defective and still under warranty. [redacted] would need to include a note with her address, daytime phone number and email address. She may include a copy of this correspondence for her reference.

Review: MY WIFE USED A GIFT CARD AND A BANK DEBIT CARD TO PAY FOR A PURSE. AFTER NOTICING A DEFECT, MY WIFE RETURNED THE PURSE AND THE COMPANY TRIED TO PUT THE BALANCE ALL ON THE GIFT CARD AND ENDED UP HAVING A NEGATIVE BALANCE ON THE GIFT CARD BECAUSE AMERICAN EXPRESS WOULD NOT PUT MORE MONEY ON THE GIFT CARD THEN THE ACTUAL VALUE OF THE ORIGINAL GIFT CARD. AFTER SIX MONTHS, COACH FINALLY RETURNED HALF OF THE MONEY TO MY WIFE'S DEBIT CARD BUT TO THIS DAY HAVE NOT RETURNED $156 ON THE GIFT CARD. AMERICAN EXPRESS SAYS COACH NEEDS TO PUT THAT ON THE GIFT CARD AND COACH SAYS THAT IT'S AMERICAN EXPRESS PROBLEM. THE STORE MANAGER ([redacted]) STAYED ON THE PHONE WITH ME AND AMERICAN EXPRESS FOR OVER AN HOUR ONE DAY AND NEVER HAD SUCCESS. NOW, NOBODY FROM COACH IS DEALING WITH THIS ISSUE AND AMERICAN EXPRESS SAYS THAT COACH NEEDS TO REFUND THE MONEY ON THE GIFT CARD. WE JUST WANT OUR $156 BACK.Desired Settlement: WE WOULD LIKE FOR COACH TO REFUND OUR $156, WHETHER THEY PUT IT ON THE GIFT CARD OR REFUND CASH OR CHECK.

Business

Response:

Dear Sirs,

We are in receipt of[redacted] Revdex.com complaint. As you know, Coach takes great pride in not only the excellent craftsmanship of our products, but also in our superior level of customer service. We strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customers. Therefore, we are very sorry to hear of the complications [redacted] and his wife experienced during their recent Coach visit.

We have looked into this matter, and our banking records indicate that on March *, 2013 we reversed the incorrect credit of $315.88 that was originally posted to [redacted] Amex gift card and submitted the correct credit of $160.00 to Amex. This refund was accepted by Amex on the same day and posted to [redacted] gift card on March *, 2013.

We are happy to provide additional assistance; however, in order to proceed, we will need [redacted] to provide us with a letter from Amex stating the submitted refund of $160.00 was never received on his gift card.

We sincerely apologize for the inconvenience, and we look forward to assisting [redacted] in the future.

Best regards,

Coach Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com,

The facts stated by Coach are simply not true! My wife and I made a purchase using a gift card for half of the balance of the purse and a bank card for the remaining cost of the purse. At the time of the return, Coach applied the full price of the return to the Amex gift card and because the refund was more then the purchase, Amex rejected that credit leaving the gift card with a zero balance. After several months, Coach went and reversed the entire 337 which caused the gift card to have a negative balance of 337 and then Coach applied 160 to my wife's bank card. At that time Coach applied the difference to the Amex gift card which created a zero balance on the gift card but not the credit owed to us because Coach created the negative balance on the gift card and applied the wrong amount that only took the gift card from a negative balance to a zero balance and we never received our credit. American Express was on the phone with the [redacted], ** Coach store manager ([redacted]) and she understood it. As for Coach providing excellent customer service, that's a pathetic statement and not true because the store manager was instructed by Corporate not to deal with this matter anymore. I have all of the receipts to show the accurate dates of the refunds because Coach cannot say that they handles this in March of 2013. It's been seven months and they still are not providing customer service. All we want is our refund that's owed to us. This is corporate [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sirs,

We sincerely apologize if the information in our previous response seemed inaccurate. However, our records clearly indicate that we submitted the refund of $160.00 to Amex, and Amex promptly accepted it. We are not able to further assist until we have proof from Amex that the payment was never received or posted to [redacted] gift card. We are not able to obtain such a letter because we are not the account holders for the gift card[redacted] used at the time of purchase. We are happy to work with [redacted] to find an amicable solution to this problem; however, we cannot proceed until we have the requested proof from Amex that the money was not received.

Kind regards,

Coach Inc.

Review: I purchased a Coach (NY) watch 21 months ago. The bracelet became separated from the watch movement, so I sent the watch for repair to your main service center MGI Service in New Jersey. The watch is well within the 24 month warranty period. MGI stated that the watch could not be repaired since the part no longer existed. This is the second time we sent the watch in for the exact problem (they fixed to problem the first time without charge). MGI (Coach) now says it is a consumer caused problem. You buy a defective watch and wear it, and it falls apart -- that is the manufacture problem not the consumer.Desired Settlement: We feel since the watch was defective from initial purchase and since MGI (Coach) can't repair the watch in accordance with the warranty, we should receive a refund of the cost of the watch $298 or an equivalent non-defective watch.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed two orders of 4 handbags at www.coachfactory.com on Dec **, 2013. The order numbers are [redacted], and [redacted], and the charges for these two orders are $240.41, and $350.12, respectively. I was out on vacation from Dec **through Dec [redacted]. Before I left I put a notice at the front door to notify the delivery man to deliver the packages at the leasing office of the apartment because nobody would be at home for a week. When I came back on Dec **, 2013 I found no package at the front door and saw someone wrote on the notice "office closed". I then checked the leasing office to see if there were any packages for me. I was told that no packages delivered for me at the leasing office, which was open all the time except Dec **and **. I contacted customer service of Coach and representatives told me that they already shipped the items and could not nothing about that. In summary, I ordered 4 items at www.coachfactory.com but have not received them, and the seller refused to resolve the problem.Desired Settlement: To receive the orders or get full refund for these two orders.

Business

Response:

Dear Sirs,

We write in response to [redacted]’s Revdex.com complaint. Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customers. Therefore we are very sorry to learn of the complications [redacted] experienced during his recent Coach Factory order.

We have looked into this matter, and it appears that UPS left the packages at the indicated address after [redacted] signed a waiver stating all boxes could be left at the front door and no signature was required.

Because Coach takes pride in demonstrating that each Coach customer is valued to us, we’d like to offer [redacted] a one-time replacement order to include the same styles that he originally bought in his two orders. The merchandise [redacted] receives in this replacement order cannot be returned or exchanged at any retail location or though our distribution center. Should [redacted] Pang choose this option, he should call our customer service line at ###-###-#### to confirm the replacement order and delivery address.

Again, we apologize for the inconvenience, and we look forward to assisting [redacted] in the future.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I am looking forward to the replacement of the orders and if I do not receive them I will contact the seller and Revdex.com for further assistance.

Sincerely,

Review: defective shoes.. sole peeling.. metal branding accents broken.. safety issue.. as its now caused someone to trip and fall...Desired Settlement: replace the defective footwear with something comparable.

Business

Response:

Dear Sirs,

Review: I returned an item to Coach on October **, 2013 and to this day still no refund. They keep telling me their process takes 6 weeks to get a refund. I think this is ridiculous since I have never had any company take so long to do a return. They have not been any help with me when I call. I think they just hope that if they take long enough you will just forget about it and they wont have to refund your money. I would like to know where the status of this is. I will also NEVER buy anything from them again because of this.

Product_Or_Service: purple mini- ipad cover

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my money back as soon as possible. I would also like some sort of explaination of why this is such a hassle to get the return done. This seems very unfair to us and harsh for such a simple thing.

Business

Response:

Dear Sirs,

Review: I purchased a Coach handbag, which was supposed to arrive as “Guaranteed Holiday Delivery” by Dec [redacted] on December **, 2015. I received confirmation that the order was placed and I would receive an email when it ships. After concern that my item would not arrive on time, I checked the order status on-line and with a status listed as “shipped from store.”

After speaking to a representative and confirming on the website that the item was indeed backordered (this was never communicated via checkout or e-mail). I was told that my order would be automatically cancelled and they would also not honor the 30% discount of $315 from the original of $450. I was also told that they fully expect the item to become available again.

The website now reflects a the same discounted price, but is listed as “backordered” and the item cannot be added to a shopping cart. My issue is, why would they cancel my order if they expect it to become available again? I consider this to be false advertisement.Desired Settlement: I would like the original purchased handbag to be delivered when it becomes available from back-order at the price that was made at the time of purchase and still listed on my credit card as a pending transaction of $315.

Business

Response:

Dear Sirs, We are in receipt of [redacted]’s Revdex.com complaint regarding his online order [redacted], placed on December **, 2015. We apologize to [redacted] for any upset or inconvenience that he may have experienced due to his canceled order. No charges were applied to [redacted]'s credit card. Coach maintains a Terms of Use tab on [redacted]. Product and Pricing states the following (emphasis added): Coach reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. Products displayed may be out-of-stock or discontinued, and prices are subject to change. As a one-time accommodation for the inconvenience [redacted] experienced, we have extended a 30% discount on a new Coach retail item. This discount may not be used in conjunction with any other discount offer. To redeem this discount, he can place an order through Customer Care by calling ###-###-####. We hope that this provides [redacted] with some options, and helps to resolve the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On December **, 2014, I received an email from Coach Outlet regarding a "sale" on their website. I logged onto the website and viewed a handbag that I ultimately purchased. The website description of the handbag was "Bleecker Leather Duffle" and the dimensions given were 9 3/4 (L) x 13 (H) x 5 1/2 (W). I ordered the handbag and received a confirmation #[redacted] via email. The confirmation email lists the item that I ordered as "Bleecker Leather Duffle". On December **, 2014, I received the shipment from Coach Outlet. When I opened the box, the handbag was much smaller than the dimensions given on the website description. I immediately contacted Coach Outlet Customer Service via email to let them know that I had received the wrong item. I received a response from them giving the dimensions of the Bleecker Leather Mini Duffle at 6.25 in x 8.75 in x 5 in stating they are sorry for the trouble. I responded to the email letting them know that I did not order the Bleecker Leather Mini Duffle. I ordered the Bleecker Leather Duffle. Their (Coach Outlet) response indicated that my order was for the "Mini" version of the handbag. I responded and let them know that my confirmation from them plainly shows that I ordered the Bleecker Leather Duffle, not the Bleecker Leather Mini Duffle. If their website description and dimensions were wrong, that is not my fault. All I want is the Bleecker Leather Duffle handbag (9 3/4 (L) x 13 (H) x 5 1/2 (W) that I ordered. They responded asking me to call Coach Customer Service at ###-###-#### to rectify the issue. I called and spoke to "[redacted]". She said that I could return the item for a refund. I explained to her that I did not want a refund, I simply want the handbag that I ordered. I explained to her everything I have mentioned above. [redacted] said that she could not pull up the item on her end to see what the description and dimensions state. She said that she would email a return label to mail the handbag back to them. I told her that I just want the handbag that I ordered as it was described on their website. I asked to speak to a [redacted] and [redacted] said that there was not a [redacted] available. It was obvious that I was getting nowhere with her so I hope that the Revdex.com can help me with this issue.Desired Settlement: I just want the item that I ordered in the size stated on the business's website at the time of the order. I ordered a Bleecker Leather Duffle 9 3/4 (L) x 13 (H) x 5 1/2 (W). My confirmation states "Bleecker Leather Duffle" NOT Bleecker Leather "Mini" Duffle.

Business

Response:

Dear Sirs, We are in receipt of [redacted]’ Revdex.com complaint about her recent order with [redacted]. We apologize to [redacted] for any misunderstand or inconvenience that she may have experienced with her recent order online but can assure her that we make every effort to accurately display and describe our products online. Our records indicate that [redacted] selected the Bleecker Mini Leather Duffle, style #F32281, and the correct dimensions were listed on [redacted]. We understand pictures online can be difficult to measure a true size which is why Coach provides product descriptions and dimensions. Our records also indicate [redacted] inquired about the Legacy Leather Duffle (larger version), style #F19889 in Sand and #F31242 in Marine on 11/**/2014. She was advised both styles were not available to order. We invited [redacted] to return her order at no additional cost and a full refund would be issued back to her credit card. A return label was emailed to her on 12/**/2014. Again, we are sorry to hear that [redacted] is unhappy with her recent order. We hope to welcome [redacted] into our stores again the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My confirmation from Coach shows clearly that I ordered a Bleecker Leather Duffle not a Bleecker Leather MINI Duffle. Here is a copy of the confirmation that I received.

Thanks for your Coach Outlet order. Here is your confirmation.Can't see images in this email? Click here. Add [redacted] to your address book.Your order number is [redacted]. We received your order and will send you a shipping confirmation email as soon as it's on its way.To check your order status and view your account, click here.If you have any questions please contact us by email at [redacted] or by phone at [redacted].ORDER [redacted]DESCRIPTIONQUANTITYPRICEBLEECKER LEATHER DUFFLEstyle: F32281AKTANcolor: AKTAN1$79.50ORDER TOTALSShopping bag total:Sales tax:[redacted]SHIPPING INFORMATION[redacted] SAFFIANO LEATHER NORTH/SOUTH TOTEPEBBLE LEATHER SMALL KELSEY CROSSBODYSIGNATURE CANVAS SMALL WRISTLET WITH LEATHERPlease do not reply to this message. If you have any questions, please contact us via email at [redacted] or call us at ###-###-####. This message may constitute an advertisement or solicitation under federal law.If you wish to unsubscribe or change your email address, please click here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sirs, We are happy to take make additional effort and go outside of our standard procedures to resolve this and meet [redacted]’ expectations. As a further accommodation to [redacted], we will honor the Leather Duffle, style #F32282, in black for $79.50. [redacted] will need to contact our Customer Service Department at ###-###-#### with her selection. This offer has been noted on her account, under her name and address.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have returned the Bleecker Leather Mini Duffle handbag to COACH and the matter will be resolved when I receive the Bleecker Leather Duffle handbag that was originally ordered.

Sincerely,

Review: The pocket book strap and the zipper broke. We brought it into the [redacted] store, they said they would have it repaired. We got a letter from Coach reference [redacted] Stating they will not repair and offered us $57 about a third of the original price. We called them and told them to either fix it or give us a comparable pocketbook or money to buy a comparable pocket book but they refused.Desired Settlement: Either a comparable pocketbook or money to buy a comparable pocket book. The price was $178 for the pocketbook.

Business

Response:

Dear Sirs,

We are in receipt of [redacted]’s Revdex.com complaint. Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customers. Therefore, we are very sorry to hear that [redacted] feels we fell short of those goals.

As requested by [redacted], we’d like to offer to send her a comparable pocketbook to replace the items she sent for repair. If [redacted] chooses to receive this replacement pocketbook, I kindly ask that she confirm with me directly at [redacted] should also note that choosing to receive the replacement item would result in the cancelation of the merchandise credit she received for the current value of her bag.

We hope this provides [redacted] with some helpful options and helps to resolve this matter.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once they fulfill their promise.

Sincerely,

Review: I returned 2 purses and have not received a refund. I have called Coach many times to request that they resolve this issue. Coach keeps telling me that they refunded my money back to my Visa card on April **, 2014. I have spoken to my bank numerous times and have been advised by them that no deposit has been made to my account. My bank advised me that it takes a maximum of 5 business days for the refund to show up. It has been 15 days and I have not received the money. I have requested Coach send me a check for the refund since they did not accurately apply the credit to my bank account. Coach has given me a transaction number, and I have told Coach that my bank cannot track anything under their numbers. My bank cannot track anything, because they did not receive anything. I have requested Coach contact their bank and take care of this issue, as they may have refunded someone else's account,. Coach owes me $101.12 and I would like that in the form of cash or a check ASAP. My bank cannot do anything further, and I would like to resolve this without having to file a small claims action. Thank you.Desired Settlement: A refund of cash or check in the amount of $101.12 immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I want to dismiss the complaint to further investigate the matter. If I am unsatisfied, I will file a complaint. Thank you.

Sincerely,

I bought my wife a pair of Coach earrings from a store in Memphis, TN as one of my first gifts to her after we were married in 2012. They are gold seashell earrings with stones resembling diamonds, 1 at the base with 28 small stones fanned out on the shell. There are 28 small stones on each. These earrings are defective and should be replaced at no cost to the customer. One has 17 stones that fell out and obviously missing and the other has 11 stones missing. That's 28 out of 56, or 50% that just fell out. The earrings were returned to the store and they sent them in for repair only to be returned to us BENT, with a note that said they could not be repaired. The note offered a 40% discount at a "full price store" and "not to be used in conjunction with any other discount offer". Oh yes, I forgot to mention, it also says "some exclusions may apply". The letter is signed by [redacted], COACH Repairs Department. This is completely unacceptable. I will be sure to share my experience and concerns with the [redacted] world, [redacted], and every other agency I can in order to get the resolve of this issue.