Coach, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Coach shows that my financial institution credited my account because I notified them of the problem Coach never shows them crediting my account although the show receiving the package back on 12/**/ I am grateful that my credit card company reversed the charges as I could have incurred interest from the shipping date of 11/**/until now had I not involved my financial institution and the Revdex.com.Thank you for looking into this matter.I accept this matter as resolved by my financial institution and not by Coach Coach was responsible for putting in the wrong address and when I called to alert them, they said it was a glitch and corrected Coach is looking to blame *** but *** did not charge my account or lie about the circumstances Coach was able to view the tracking just like I was and they could see that I had not received the package and the package was routed back to them Why would I have to wait weeks before my account is credited for merchandise I did not receive
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, We are committed to resolving our customers’ concerns and we want to make sure that every Coach experience is a positive one for our customers. We understand that *** ** is upset and we do apologize for the inconvenience. Our records show a refund in the amount of $was
issued to *** ** on January *, for the overcharge, and the missing item from his order was sent to *** ** on January *, 2017, which is scheduled to deliver January **, 2017. As a further accommodation to *** **, Coach is willing to offer a one-time discount offer of 15% off *** **’s order. We hope to welcome *** ** into our stores again in the future

Dear Sirs, We are in receipt of *** ***'s Revdex.com complaint about her CoachOutlet.com order ***Our records show order *** was placed on 11/2*/16, and shipped to the address *** *** *** *** *** ** *** *** reported the package delivered on
12/**/at 7:P.MOn 12/**/2016, Coach offered *** *** an one-accommodation to resend her another set of goods free of chargeCoach is offering replacement goods even though it was not Coach’s responsibility to replace *** ***’s stolen packageOur records show the replacement goods were delivered on Thursday, 12/**/at 6:P.MWe look forward to welcoming *** *** into our stores in the future

Dear Sirs, Our records show J** ***’s order was canceled on 2/**/and the refund was completed to the original form of paymentSince *** *** is unable to confirm the credit, Coach will reverse the credit and mail a refund check to *** ***’s mailing address in the amount of $Delivery can be expected within 10-business days

Dear Sirs, We are in receipt of *** ***’s recent Revdex.com complaint about her recent returnWe take great pride in our reputation as manufacturers of the highest quality leather goodsIt is our policy that returns be completed to us within days of purchase in its
original condition for a refund in the original form of payment or an exchangeCoach merchandise may be returned by mail or to a Coach storeAll merchandise must be in new and unused condition Our records do indicate the Coach representative provided *** *** a courtesy return label on 1/**/to return her items back to CoachThe items, purchased over months ago, did not meet our return policy as stated online, in stores and additionally provided to *** *** by Coach representativesWe can offer *** *** no further accommodation at this time Again, we are sorry to hear that *** *** is unhappy with Coach’s Return PolicyWe hope to welcome *** *** into our stores again in the future

Dear Sirs, We are in receipt of *** ***’s Revdex.com complaint regarding online order ***, placed on June ***, We apologize to *** *** for any upset or inconvenience that he may have experiencedOur records show *** *** order was placed on hold to complete the billing
information (the address and phone number did not match the credit card’s records)Once the billing information was updated and confirmed the order was placed on a backorder*** *** ordered two items, *** *** which shipped on 6/**/via *** and *** *** is scheduled to ship on 07/**/A conformation via email was sent to *** *** email address We invite *** *** to contact our Customer Care Department at ###-###-####, for personal billing and shipping informationWe look forward to welcoming *** *** into our stores in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't accept this.I want the product but at the % off of the lowest price as promised by the customer service rep.I sent the business a screenshot clearly showing that price. I would accept the alternative two products of my selection from any store or online in lieu of.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the purse is not in my possession anymore it was donated to the Rescue missionWho wants it? I don't, you can contact them for verification in *** **also I have already spent enough going to Birmingham and back for a rejection, the lady there noted it was not a yr old yet the charge would of be plus.I had enough sent the replacement
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello, Tammy from coach all she said was 20% towards next purchase will be given , there was no credit offered Just cause I took Revdex.com route and complained doesn't mean you guys at coach talk without facts If the intension was to investigate why was the bag shipped back?? So I waste my time and reship the item When I was offered 20% for firture purchase I informed Tammy to dispose the bag In return you guys ship back the item and saying now we offered $but I declined Secondly my bag isn't worth $I spent $just cause there was defective in how the bag was designed that's not my problem You guys shouldn't say we will fix if anything is wrong with the bag in yr It's manufacturer warranty Also I would like to know when was the email sent to me saying we are offering 20% off I also have a letter o received from coach saying we won't fix it all we can do is 20% off your future purchase I can even prove this from the store manager at Bellevue Square coach Don't like to a consumer just cause I complained to Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** ***s Revdex.com complaint about her bagCoach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this time frame,
repairs are on usBeyond the warranty period, we provide repair services at set feesPer Coach’s email correspondence, *** *** may take her bag into her nearest Coach store or mail her bag to Coach for an evaluationAs a courtesy, we have emailed *** *** a return label on 11/**/*** *** would need to include a note with her address, daytime phone number and email addressShe may include a copy of this correspondence for her reference

Dear Sirs, We are in receipt of *** *** Revdex.com complaint about her recent repair request with Coach. As you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goodsWe have
reviewed our repairs specialists’ notes on *** *** backpackCoach considers this kind of damage to be attributable to wear and usage and it is not covered by our warrantyIn this case, our repair specialists were unable to deconstruct *** *** backpack and restore the item to its original conditionCoach informed *** *** that this type of wear and tear was not covered by Coach's warranty and the zipper could not be replaced, instead, extending to her a 40% off discount on a new retail item. As a further accommodation to *** ***, Coach is willing to refund the $shipping fee for the repair return that *** *** paidThe refund check will be mailed to *** *** address within business days. Again, we are sorry to hear that *** *** is unhappy with her repair request. We hope to welcome *** *** into our stores again the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your response but this does not solve my issue at all. I paid several hundred dollars on this bag (on sale) and it has not held up to the standards of Coach. This bag is not used daily so it will last and again, I was not told of a year warranty. I've had several coach purses in that the strap edges are frayed off and again, I am given another answer when I ask about replacing the strap. One bag I have started looking frayed after a few months and the next time I was in the store and showed it to one of the salesman, he said they wouldn't fix "something like that"! I asked if he could explain himself and he just danced around a policy that made no sense. I will get the backpack fixed myself but as I stated before, I will NEVER PURCHASE ANOTHER COACH PRODUCT! Your bags are no way close to the quality as they were before and that is a shame! Shame on you Coach!
Sincerely,
*** ***

Dear Sirs, We were sorry to hear that *** *** is unhappy with the service she received from CoachWe apologize to *** *** for any upset or inconvenience that she may have experienced during this timeOur records indicate *** ***’s order *** was canceled on 6/*/Coach has
a credit processing rules in place to protect the security of our customersWhile *** ***’s order was cancelled as a result of one of these rules, the specific details are not provided to us. We invite *** *** to place the order again using another method of payment and hope to welcome *** *** into our stores again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I wish to reiterate the only reason a refund was issued for past order(s) is because a *** claim was opened in re, Coach had to refund under *** guidelinesA *** claim was opened in regard to this order again, closed out in error and in favor of merchant. Coach's rep, Mike, whom I spoke with several weeks ago was not clear in regard to refundHe wanted to know the status of *** claim before proceedingOnce confirmed closed out, Coach turns around and refuses to refund knowing they do not have to under ***'s guidelines as case is now closedThey are now offering a replacement which is no longer wanted/neededThe New York Attorney General's office will be notified, a small claim suit will be filed if not resolved through that office
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** *** Revdex.com complaint about her bagAs you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this
time frame, repairs are on usBeyond the warranty period, we provide repair services at set feesWe have reviewed our repairs specialists’ notes on *** *** bag and note that the following assessment was entered into our repairs database: "Leather worn, edge stain peeling on both top handles“ Coach considers this kind of damage to be attributable to wear and usageOur records show *** *** called Coach and refused the repair to fix the edge stain on the handles. Her bag was returned back to her mailing address on 1/**/2016. As a special one-time gesture, Coach is willing to mail *** *** a 30% discount card which can be used towards the purchase of one item in a Coach Retail StoreShe may also contact our Customer Care Team at ###-###-#### to place an orderThe 30% discount is good for days from the date of issuanceAgain, we are sorry to hear that *** *** is unhappy with our repair serviceWe hope to welcome *** *** into our stores again the future

Dear Sirs, We are in receipt of *** ***’ Revdex.com complaint about her backpackWe apologize to *** *** for any upset or inconvenience that she may have experienced during her recent visit but can assure her that our associates are highly trained in customer service
and do their utmost to ensure that each Coach customer has a pleasant experience In light of previous customer experiences, we have clarified the language on our website (Coach.com and Coachoutlet.com) and in Coach storesWe found the language “natural life of a product” did cause confusion with some customers since it did not mean forever but, rather, the natural life expectancy of a item Effective Sept*** 2014, Coach clarified the language under our product warranty and repair policyCoach warranty and repair policy states the following (emphasis added): Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goodsShould your item fall outside the one-year repair policy, we offer a repair service for some of our products Since we must consider these evaluations on a case-by-case basis, we invite *** *** to send her bag back to Coach for an evaluationAs a courtesy, we will email *** *** a return labelCoach Merchandise credit will be issue if the item is defective and still under warranty *** *** would need to include a copy of her receipt and a note with her address, daytime phone number and email addressShe may include a copy of this correspondence for her reference

We are in receipt of *** ***’s Revdex.com complaint about her recent repair request with Coach. As you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goodsCoach is willing to refund
the $shipping fee for the repair return that *** *** paidThe refund check will be mailed to *** ***’s address within business days. Again, we are sorry to hear that *** *** is unhappy with her repair request. We hope to welcome *** *** into our stores again the future

Dear Sirs, We are in receipt of *** ***’s recent Revdex.com complaintWe take great pride in our reputation as manufacturers of the highest quality leather goodsIt is our policy that returns be completed to us within days of purchase in its original condition for a refund in the
original form of payment or an exchangeCoach merchandise may be returned by mail or to a Coach storeAll merchandise must be in new and unused conditionCoach reserves the right to modify its exchange and return policyAs such, our policy was updated on September ***, This policy is available to view online at Coach.com and posted in Coach StoresWhile we are unable to provide a refund for the bag, we would be happy to offer a one-time return for Coach Merchandise CreditWe invite *** *** to return her new/unused bag (with receipt) to Coach for Merchandise CreditItems will need to be returned within days*** *** may contact Coach Customer Care at ###-###-#### for a return labelWe hope that this provides *** *** with an alternate option and helps to resolve the issueIn light of the foregoing, we consider this matter closed