Coast 2 Coast Communications

The above shipping and activation charge is assessed through Century Link and is not collected by Coast Coast It is not charged upfront with our company and I believe this created confusion Due to the miscommunication we are cutting a check for the amount requested to Mrs*** and
taking further action to better clarify orders with future customers We as a company strive for a successful long term relationships with our customers through all of the different services we provide

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com Complaint ID# *** dated 2/10/15:The correct address of the business is:Coast Coast CommunicationsRacquette Drive Unit #8Ft Collins, CO

I have reached out to the customer to work out resolving her concerns and am waiting to hear back

We have reached out to Mr. *** and are working on a resolution that he finds acceptableWe will update after a resolution is agreed upon

I signed up with coast coast communications at the home show and recieved nothing that I signed for after talking to *** and *** *** at least we came to an agreement not the yr agreement like the contract stated and was up graded to what I signed for on the contract from coast coast I was also told they would contact my old carrier to cancel the service and pay the early termination fees which neither one happened I Would NOT Recommend to use this third party connection company to get TV or Internet service unless you want to fight for what you sign for

Multiple attempts to get in contact with sales person with no call backIt'sis been days and I still have no internet or refund

We were misslead into the sales of our satalite t.vserviceWarning! Even your contract with Coast2coastonline is fraudThe first and second years price on the contract are not accurateThe salesman said he would give us as many invites a month we needed to bring down our second year priceYa, that's never happened!! Just go with the carrier's themselves, not Coast2coastonline!

THIS HAS NOT BEEN RESOLVED OR HAVE WE BEEN GIVEN OUR MONEY BACK MR ED B*** ACCT REP FOR COAST COAST PH 970-308-EMAIL: *** HAD APPROACHED US AT A TUCSON AZ STREET FAIR TO SOLICIT THE (***) TVED PROVIDED A CONTRACT WITH *** TV FOR $PER MOALSO INCLUDING PHONE & INTERNET AT $PER MONTH ADVISING THAT THEY ARE A COX DEALER ALSO SO HE WAS ABLE TO HELP WITH LOWER OUR COX BILL FOR INTERNET & PHONEHE HAD ME SEND HIM MY CURRENT COX BILL VIA EMAIL SO HE COULD GET THE BILL TO $PER MOMAKING OUR TOTAL BILL BEING PAID AT $FOR PHONE INTERNET & CABLE TVWE AGREED AND SET UP AN INSTALLWE DID NOT SIGN ANY PAPER WORK YET UPON INSTALLATION THE INSTALLER MISSED THE 1ST APPTHEN A 2ND APP WAS SET UP A WEEK LATERTHE INSTALLER MISSED THAT APP TOOA 3RD APPWAS SCHEDULED FOR INSTALL AND THE INSTALLER (FRANK) CAME OUT WITH HIS SON TO TAKE CARE OF THE INSTALLHE HAD TROUBLE WITH SOME OF THE EQUIPTMENTHE LEFT THE JOB TO GET A DIFFERENT RECEIVER, AND THAT ONE DIDNT WORK EITHERTHE TECH LEFT AGAIN WITH OUT COMPLETELTING THE INSTALL AND NEVER CAME BACKHE NEVER ANSWERED HIS PHONENOTHINGSO ALL THE EQUIPTMENT WAS SITTING ON MY LIVINGROOM FLOORMEANWHILE THE OFFICE OF COAST COAST OFFICE OF ED B*** CALLED TO SAY THEY WERE NOT ABLE TO KEEP WITH THE CONTRACTUAL AGREEMENT FOR THE INTERNET & PH BEING $PER MOAND THAT THEY WERE NOT A COX DEALERI ASKED TO SPEAK WITH THE MGR ABOVE ED B***WHO IS CHANNING S*** PH *** *** *** HE CLAIMED TO THE PRESIDENT OF COAST COASTI FOUND OUT LASTER HE WAS NOTHE PROMISED TO TAKE CARE OF THE ISSUEHE DID NOTWE ASKED TO DISCONTINUE THE INSTALL AND HE SAID THAT WAS FINE BUT NEVER MOVED FORWARD WITH GETTING HE EQUIPTMENT PICKED UPHE NEEDLESS TO SAY STOPPED RETURING MY CALLS ONCE I RECEIVED AN ACTUAL BILL FROM (***)WEEK LATER I CALLED *** AND SPOKE WITH *** SHE WAS IN THE PRESIDENTAIL OFFICE OF (***)HER DIRECT PH *** *** SHE WAS ABLE TO HELPSHE DISCONNECTED THE "SERVICE " THAT WAS NEVER INSTALLEDAND ARRAINGED TO HAVE THE EQUIPTMENT SENT BACKI HAD TO CANCEL MY CREDIT CARD SINCE (***) ED B*** USED IT TO MAKE A CHARGE OF $25.00+TAX FOR WHAT HE SAYS IS A WIREESS UP FRONT COSTWE NEED THAT BACK IN THE FORM OF A REFUND CHECKALSO I HAVE THE EQUIPTMENT ALL BOXED UP AND READY TO SEND BACK HOWEVER I AM MISSING QTY PLUG IN CONNECTERS FOR THE JOEYS AND A POSSIBLE SMART CARDTHAT A REP SAYS WE NEED TO HAVE INSIDE OF THE BIG HOPPER BOXTHE INSTALLER NEVER COMPLETED THE INSTALL SO IM NOT SURE THAT WE HAVE ALL OF THE STUFF TO SEND BACKWHEN I CALLED THE # FOR (***) FOR HELP THEY JUST HANG UPON MENOT SURE WHAT TO DO NOWA *** REP DID CALL TO SAY WE WOULD BE REFUNDED BUT WE HAVE NOT AND ITS BEEN 14DAYSWHERE DO I GO FROM HERE.??REFUND THE MONEY OWED & A WRITEN STATEMENT THEY THIS COMPANY WILL NO LONGER CONTACT ME FOR ANY REASONIE SERVICE OR EQUIPTMENT ETC

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me C2C has been working with me to resolve this issue As a note for C2C, please don't write in ink on your bill to 'call you guys with problems first' - I agree that I probably could've resolved this problem much quicker going directly to the service provider
Regards,
*** ***

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Hello,
Please know that my issues were not resolved and that I accidentally clicked the wrong button when I logged in to view my messagesI am still dealing with resolving my issues with this company and of course they have become non-responsive again
If there is any way I can reopen this case I would like to!
Thank you,
***

Complaint: ***
I am rejecting this response because:As of 6:PM on 6/8/2015, my check had not been mailed according to Kiara at Coast Coast CommunicationsThis is contrary to your response that my check was mailed on 5/28/I was called and told that the reason my check had not yet been mailed was that they were not yet able to "find a way to mail it with a tracking number" and that they would put it in the mail on 6/if I was okay with it being sent out without a tracking numberI said yes as it seems that I don't have much of a choice. I believe that that it is reasonable to Coast Coast Communications to being compensating me for my time if they are going to continue delaying the process. I also think it is fair that due to their track record, if corrections do not appear on my August invoice with ***, that Coast Coast Communications should be held responsible for reimbursing me for the amount as I do not have confidence that they are going to resolve the issue with *** directly.
Regards,
*** ***

Mrs***, Thank you for taking the time to help come to a resolution on your concernAgain I apologize for the unpleasant experience you went through and I hope the decision we came together on will show that we do appreciate you as a customer and will do what we are able to do
in order make your experience with us from this time forward as enjoyable as possible. Sincerely, Jimmy C***

Mrs*** signed up for *** service, not *** services, service through a sales contractor selling *** that knocked on her door on This sales contractor works and was working for multiple companies, not just Coast Coast CommunicationsBefore accepting contracts with sales
contractors, our company does run background checks on themThis contractor had zero negative records or issues with their background check
Our notes indicate that Mrs*** first called about this issue in 7/17/At which time, Mrs*** stated that she gave her existing *** Television equipment to the sales contractor that was selling her *** service "because he was supposed to cancel her existing *** Television service and and return her equipment for her"Our company does not work with *** Television at all or in any wayRegardless, the only person that can cancel a customer's existing account (with any product or service) is the customerMrs*** should not have given her property and equipment for an existing account that she had with another company to anyone except the company that her account is withThese are two separate companiesWe have nothing to do with *** TelevisionThis would be equivalent to a customer buying a watch at a jewelry store, deciding to get a different watch at a different jewelry store, and expecting the second jewelry store to be responsible for returning the first watch to the first jewelry store
Additionally, Mrs*** has been unable to produce any sort of record, receipt, or documentation of this issue or exchange
Additionally, our order forms expressly state: "...You are responsible for the cancellation of your previous services."
Additionally, PLEASE NOTE, the ***'s may not remember or realize this, but they did sign up for service through our company on as well and had zero complaints or issues regarding their experience then
We have spent a lot of time, extensively, trying to locate and address this equipment issue with the sales contractor that knocked on Mrs***'s door and that Mrs*** states that she gave her property to, but we have been unable to reach or locate himWe have, since, offered to provide Mrs*** with any information regarding this individual so that Mrs*** can address this with proper authorities if she chooses
Mrs*** states that she gave away her existing property (that was property of a completely different company) to a stranger that knocked on her doorWe believe that, if Mrs*** did give her property away, the responsibility of Mrs*** choosing what to do with her property (that has nothing to do with the *** service that she was sold), lies with Mrs*** and she wants someone else to pay for her actions

This company has the very worst customer service I have ever encountered They have not provided the promised pricing on our tv/internet service When I try to contact them, all they provide is lip service and "our manager will call you back" We signed up in August of and I have spent countless hours trying to resolve the problems with their service and have decided that they are not going to help me I would recommend avoiding this company and save the aggravation of trying to work with them

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***I am rejecting this response because:There is a lot of misinformation, but it is all coming from you. Allow me to clarify:This is the resolution from Buddy R*** from August of last year:"Hi *** , Per our conversation I would like to address your concerns as follows. 1) -$(RAF) credit nowWill take cost before tax from $to $for the next monthsAs stated ($less than the original quote of $57)Remember Tax will be added to the $base price. 2) Free Move to new Address 3) -$(RAFs) on second year to start in February (will reduce cost $per month for months to offset second year increase)"**as a side note, I would like to point out that EVERYONE I have spoken with at *** TV has told me the services your company promised me are not possible at the original quoted rate of $57/month.**The first and second parts of the resolution have been fulfilled, but now you can't seem to fulfill the 3rd part. Attached are the statements from *** TV showing that those credits have NOT been applied. This should be a sufficient amount of documentation (that you keep saying I don't have) for now. I still have the original agreement, and you should know that I have it, since I sent it to your company last summer, which is what led to the above resolution.Allow me to clarify further:Per your last response: “The *** representative told me that he was confident that Mr*** should see these credits on his next upcoming billIF THEY ARE NOT THERE, MR*** JUST NEEDS TO CALL OUR OFFICE AND WE WILL HELPHowever, we have been told that they should be.”No call was made to our officeWe cannot help if we are not kept in the loop and all communication is only done this way through the Revdex.com."I DID call your office and notify your company of the problem. And emailed. You even referenced my phone call(s) and email(s) in your previous responses. I was told that your company "wasn't going to do anything about it," which is why I contacted the Revdex.com, again. You may recall, that was where you accused me of "using the Revdex.com as a means to extort."And going further STILL: The credits are absolutely NOT a goodwill gesture. When you keep saying that I was "given" credits, you are falsely implying that you "gave" these credits to "help me out." In reality, these credits are "refer a friend" credits that *** TV gives out for convincing other people to sign up for their services. No monetary amount was given by your company. You made up fake names and had *** take $credits off my bill. Again, the services I was promised were not possible at the rate that I was promised. This was your company's solution for bringing my bill down. You didn't "give" me anything. *** TV just charged me less. And since, according to you, you don't benefit in any way keeping me a customer, it would only mean you were compensated when your rep deceived me into signing this agreement. So you've already been paid. You are certainly not "giving" me anything out of your pocket.Per the above resolution, the additional credits were to begin in February to offset the second year increase(Go ahead and look at the original agreement you have on file that doesn't show anything about the second year increase. I have not attached it since it included personally identifiable information as well as my card number. If you would like me to send it to you, again, I would be happy to send it to your customer service manager, again.) Per a phone conversation with Buddy R*** last August, and also in my call to your office in February of this year, I was told that those credits were to be applied automatically. Obviously, they were not. And now it is April, and I'm getting my 3rd bill, and these credits are not STILL being applied. Each time, your company assures me that they should be applied on my next bill. However, this seems to just be more misinformation.I spoke with *** TV's billing department on Monday. It is in Charleston, SC, and I have that billing rep's name and badge number. It won't be a problem to talk with that same person again.In your previous response, you said that you would call your *** support center and try to get this resolved in hours. I do not believe for one second that you can somehow resolve this in hours if you haven't been able to in the last months. The time this has already taken and attitude which you have presented tells me you are unwilling to resolve this. Please let me know who it is you have been in contact with and I will call that person. Regards,*** ***

Reimbursement was mailed 5/Per conversation with customer, bill corrections can take 1-billing cyclesDue to the need of responding to Revdex.com, these responses are being sent and replied to before aduquate time needed for customer to receive/see resolutions

Spoke with Mrs*** on conference with *** network and *** agreed to give refund of $expected arrival of refund is 7-days and Mrs*** has agreed to send conformation email to Revdex.com stating matter is resolvedIf any any further action is required from either Revdex.com or Mrs***
please do not hesitate to contact meThank you

On Apr 6, 2015, at 2:PM, Brad T*** wrote:***,I spoke with *** (I had the office conference me in so that it was recorded*** is claiming that when she attempted to sign the document via docusign that her signature was already
thereI explained that her computer most likely auto-filled her name in and that she would still need to authorize the signatureI explained that a complaint to the Revdex.com accusing us of forgery is a very serious accusation and that I wished she would have simply called me to clarify before she went to the Revdex.comShe wants another document sent with her correct name *** *** and she will sign itShe will also contact the Revdex.com and explain that she didn't understand the process and that we did NOT forge her signatureThis is all on tape which is great but the damage is donePeople will read about more discounts given causing them to think that they can file a complaint on us personally about anything regarding their bill or services and we'll just give them discountsPeople will read her complaint and not read the resolution making us look badI will see if the "forgery" claim can be permanently removed by the Revdex.comI don't see why they wouldn't since she has admitted that she was just confused.Brad T*** ** *** ***
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This communication is the property of COAST COAST COMMUNICATIONS, LLC and may contain confidential or privileged informationUnauthorized use of this communication is strictly prohibited and may be unlawfulIf you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.
Subject: Re: Please DocuSign: *** ***.docxFrom: [email protected]: Sat, Apr 13:03:-0600To: ***Hello ***,Nobody signed anything for youI can assure you or thatThis is just a "Docusign" documentIt a way for someone to "digitally" sign something so that they do not have to worry about faxing, mailing, or scanning and emailing anything back.When you open the Docusign request, the Docusign program creates and adopts a "Digital Signature" that is used since you have no way to sign the document with a physical pen. You will see that as you complete the process, Docusign asks you if you want to accept this signature (for the sake of signing just this document)When you approve and submit it, it is sent back to us with the "Digital Signature" that you approveNothing has been signed yetYou have to go through the steps to sign itYou, as well as we, will receive a finished and digitally signed (by you alone) copy.The reason your last name is wrong is because Docusign uses the name as we enter itWe entered what we have in our system and what was submitted with your orderIf it is incorrect, which it appears it is, we can simply correct it and resend the document to you via DocusignWe will correct the spelling of your name and resend to you to sign via Docusign. Docusign is used in all industries and many companies now and is accepted as a legal form of signing documentsIt is just a simple way for people to sign documents using their computerYou still have to approve the digital signature, complete the request, and complete the signing process yourselfIf, for some reason, you would rather have us email you the document and you can print it out, physically sign it, and fax or scan and email it back to us, that is fine, but this is a perfectly common and legal way to do it as wellJust let us know if, for some reason, you would rather do it the other way.Please let me know if you have any questions but this is not adding to the problemAgain, this is just a process and program called Docusign that helps you sign the document without having to fax, mail, or scan it back to usAgain this program is used by most companies now-a-daysIt is a very common way for people to sign documents.Thank you, ***Coast Coast Communications On Apr 4, 2015, at 2:AM, *** *** wrote:seriously you signed my name your self? I know this because my last name is spelled wrong and I wouldn't do thatJust keep adding to the problem!!!! This is the first time I've been home and had time to look at it On Thursday, April 2, 4:PM, Coast Coast Communications via DocuSign wrote:DocuSignCoast Coast Communications sent you a document to review and sign.REVIEW DOCUMENTCoast Coast Communications***Please sign.This communication is the property of COAST COAST COMMUNICATIONS, LLC and may contain confidential or privileged informationUnauthorized use of this communication is strictly prohibited and may be unlawfulIf you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.This email contains a secure link to DocuSignPlease do not share this email, link, or access code with others.Alternate Signing MethodVisit DocuSign.com, click 'Access Documents', and enter the security code:***
Attachments areaPreview attachment *** ***.pdfPDF* ***.pdf