Coast 2 Coast Communications

Hello Mr. [redacted],Your salesperson is no longer working with our company which wound explain the lack of communication with him. We escalated a complaint on 1/8/16. Per our notes, your order was to be for 75mbps internet speed with [redacted] and you received 25mbps, is this correct and what you are...

referring to? We have sent this issue to [redacted] on your behalf and we are awaiting their response. Unfortunately, if it is not the actual customer calling them, there is a channel that we have to go through and address this with on your behalf. We will send another inquiry to them right now and stress the urgency. We will update you as soon as we get a response from them. Thank you.

I was out of the office on show work the last few days but I posted a response to this last week. I don't know why it was not received in the system unless I am having yahoo mail issues.  I contacted an account specialist for Mr. [redacted] at Century Link and as per his request had them contact him directly about his concerns. He had stated that everything at this point had been taken care of and Century link has posted some form of credit to his account that was going to be posted on the current or possibly upcoming statement. The previous response from Mr [redacted] said Coast 2 Coast had contacted him and taken care of his concerns but that Century Link had not contacted them back as he requested. Now that this has been facilitated I would request that this complaint be converted to resolved status.
I am sorry this response did not post on your system, but if we could update the situation I would greatly appreciate it. Let me know [redacted] if you received this.   
[redacted]

Mrs. [redacted],
  Thank you for taking the time to help come to a resolution on your concern. Again I apologize for the unpleasant experience you went through and I hope the decision we came together on will show that we do appreciate you as a customer and will do what we are...

able to do in order make your experience with us from this time forward as enjoyable as possible.                                                    ...⇄ Sincerely,
                                        ...⇄ Jimmy C[redacted]

Mr and Mrs.[redacted],please accept my apologies for the problems you have had. Our goal is to provide a service for the community and create long term relationships that last for years. We have fallen short of that with you, we let you down and we let ourselves down. For that I apologize. You ask for a...

minimum of one referral to be added to your account to offset the money you paid for the MLB. a fair request. On 06.02.16 two referrals were added to your account. Account numbers that were used in giving the referrals were [redacted] and [redacted]. It may take one- two billing cycles to see these referrals. If there are any further concerns or questions please do not hesitate to contact me. Thank you and I hope that this in part helps to mend the concerns.

[redacted]...

[redacted], In response to [redacted] complaint of a 2 year contract I am sending copies of our literature that is printed by [redacted] and copies of these are readily available at all of our events and are handed out by all of our salespeople. Not to mention all the fuss created over the last several years about these companies who give better deals to new customers and offer nothing to the loyal ones. This type of advertising and pricing practices have been going on now for several years. So for someone to make the claim that they did not know about the second year increase with all the controversy surrounding it makes me skeptical to say the least.  My position here at C2C affords me the opportunity to talk and sell with people from around the nation from NYC to CA. and nine times out of ten I am ask what the second year price is before I even have the chance to tell them of the second year increase. People just simply know!! This comes down to he said she said but with all the advertising on TV, billboards, radio, magazines, mailers and all with the same advertising as I am showing you below. So for getting Mr. [redacted] a 2 year commitment for 75$ is out of the question, [redacted] controls that and they are not about to change it for anyone. However what I am willing to do is apply 3 referrals to his account, of course providing it is still active which will reduce his current bill by $15 per month for 10 months reaching a total of $150 in credits to his account. These credits can applied at a rate of one credit per month for the next 3 months. Also I will call on a conference call to [redacted] and reduce his bill by half of what it is now providing he has [redacted] and has not received his loyalty discount for this last year and has a qualifying account I.e he has internet or internet and phone . This will come to approximately a 440$ savings over the next year and give a total one year saving of $590 dollars in credits.Please take note of the attachments I sent you that clearly states all prices are a 12 month price with a 24 month commitment And again I would refer you to all the other media outlets that advertise the same thing. So lets just suppose for a second that a salesman misspoke or even outright lied with all the media advertising and literature that's out there I'd have to questions someones motives who did not feel the need to follow up on such claims. Again thank you for the opportunity to respond to this complaint and I sincerely hope that this will help the customer to put some closure to a bad experience and possibly afford C2C the opportunity to erase a bad mark from our record.National Sales Director &Ethics Committee970-744-2298 Office970-619-9909 Cell

I was given a quote by a door-to-door salesmen, to switch from my [redacted] TV and Internet to a [redacted] and [redacted] service. They claimed to be able to save me 30$ a month for similar TV and half as fast internet, and would lock in for two years.
After checking with the Revdex.com reviews, [redacted], and [redacted] it would seem most of what the salesmen told me was a lie, and I would have been locked into a contract, eventually paying more, and have much slower internet then promised.

[redacted] was installed with the [redacted] and client on the 23rd of March which unless I am misunderstanding the concern should set matters right. 
Grande', sans-serif;">Below in an insert directly from [redacted]'s corp. site showing the equipment activated on the [redacted] account
       
The top one labeled  HD/DVR is the [redacted], model number [redacted], the other three are the clients. Please let me know if there is anything further I can do on either one of these.
Coast2Coast Communications 
National Sales/ Ethics Committee 
Jimmy Carter
970-744-2298 Office
970-619-9909 Cell

Complaint: [redacted]
I am rejecting this response because:I’ve listened to the recording a few times, and below are my responses/questions: Every time I have called your office, nothing got taken care of.  I got promises of calls back, which rarely happened.  I was told your company wasn’t going to do anything about the problems, and your staff couldn’t even tell me the supervisor’s email address the first time I asked.  I got sick of it.  Hopefully you can understand my frustration.The fact that you “lose money” with these credits is not my problem.  If you lose money with those, why even offer them in the first place?  I work in sales, so I understand special pricing.  Why would you use credits like that to offer special pricing as part of a standard contract?  I also understand rebate programs, which I’m sure you have going on as well, so I highly doubt that you’re losing money.  You offered to show proof of what you have “spent” on me.  Is this supposed to make me feel bad?  I showed you proof of the contract I was offered originally, and the contract that was offered as a resolution of you not sticking to the original.  And now you act like I’M being unreasonable. (you skipped this part, so to keep my points in line with yours, I will too)The disconnect between your company and [redacted] billing department is something that should get resolved between yourselves.  I was quoted a specific rate.  That rate is what should be the final number on my monthly bill.  How that final number gets to the rate that I was promised is between you and them.  All that matters is that I’m being billed what I was promised (plus tax).Thank you for the call recording, because that leads into my next points:You did apply the credits in February, as you promised.  HOWEVER, recall that I called your office on 2/13 and told your staff that there was an issue.  I made sure to explain that my billing date was on the 21st.  When I was billed on the 23rd, there were no credits applied, so I called again.  She made it clear that it could take up to 2 billing cycles, but the credits were on my account.  Per the recording, the first credit (“C. [redacted]”) was activated on 2/25, and the others “about that same time”.  So nothing was done for 2 weeks after I initially called to let you know what the problem was, and this sounds like I was lied to (since the credit wasn’t actually activated until the 25th).   I would like to know on what dates the credits were applied and activated.  Also, I gave you the documentation last summer.  When you constantly ask for documentation (or simply state that I don’t have it), it sounds to me like you don’t want to get it from your files, and you’re hoping I don’t have it.  I’ve given you the documentation twice now.I would rather not have to go through the Revdex.com to get what I was promised, but from my experience, that has been my only option. Per your response:  “We do have some concern that once [redacted] applies these discounts, it will not be the last demand that we receive from you.”First, I would like to point out that it shouldn’t be considered a “demand” that you honor your agreements.   If I didn’t pay my bills, [redacted] would be “demanding” that I pay up.  So it would only make sense that I am seeking to hold you to your OWN AGREEMENT.  Second, it seems to me like you’re trying to paint me as an unreasonable belligerent customer.  All I want is to get the services that I was promised, at the rate I was promised.  That sounds pretty reasonable to me.  And since I was charged more than what I was promised, it also sounds pretty reasonable that I should be re-imbursed.  (If you are referring to this as a “new demand,” you are incorrect.  Please reread my previous responses.)Once this is resolved, I would rather not have to contact your office for anything, or the Revdex.com.
Regards,
[redacted]

As explained multiple times to Ms. [redacted]...Ms. [redacted]'s issue with her CenturyLink service needs to be taken up with CenturyLink. Ms. [redacted]'s order was submitted to CenturyLink, which CenturyLink confirmed and set an activation date of 04.02.15 for. As stated multiple times, the information the CenturyLink representative told Ms. [redacted] is incorrect. Attached are notes showing Ms. [redacted]'s order confirmation and activation date. Why CenturyLink has not installed her service is between Ms. [redacted] and CenturyLink. We do not know if Ms. [redacted] contacted CenturyLInk or if Ms. [redacted] cancelled her order somehow when CenturyLink called to confirm. When we tried to help Ms. [redacted] by calling CenturyLink about Ms. [redacted]'s order, they would not speak to us and stated Ms. [redacted] would have to call them. Ms [redacted] must communicate effectively with CenturyLink about this.This is not a complaint that has to do with Coast 2 Coast Communications. This is a complaint about CenturyLink and their service. There is nothing we can do to help Ms. [redacted] about her service that we have not already done. Ms. [redacted] must call CenturyLink again. We provided the service to Ms. [redacted].Attached are:-Notes indicating our office calling CenturyLink for Ms. [redacted] and attempting to call Ms. [redacted] with this information (even though it is stated by Ms. [redacted] that we did not call her back).-Ms. [redacted]'s agreement with Coast 2 Coast Communications waiving ANY AND ALL CLAIMS against Coast 2 Coast Communications. Ms. [redacted] is in violation of this agreement.-Ms. [redacted]'s CenturyLink order confirmation number and information showing that CenturyLink reported the initial activation date to be 04.02.15.Again, this complaint is not related to the initial complaint Ms. [redacted] submitted...which was settled. It was made clear to Ms. [redacted] that the settlement would mean no more complaints and attempts to solicit any further from us.There is nothing we can do to help Ms. [redacted] about her service that we have not already done. Ms. [redacted] must call CenturyLink again.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] [redacted]
 
Guess my response did not enter.  Seems there is no way to answer your memos in your program.  The matter was resolved.Thanks, [redacted]

from: Jimmy C[redacted] <[email protected]>reply-to: Jimmy C[redacted] <[email protected]>to: [redacted] <[redacted]@wynco.Revdex.com.org>cc: Coast 2 Coast Communications <[email protected]>date: Tue, Aug 11, 2015 at 2:59 PMsubject: Re: complaint number [redacted]
Because we do not have any  documentation concerning a promised RAF credit we would be willing to once again write a check for $100 in lieu of any RAF. This will bring total compensation to 180.00 because of the $80 check Ms. [redacted] has already received. Also Ms. [redacted] must agree that ALL concerns have been met and that there will be no more complaints or issues concerning this particular situation. Since the purposed RAF was valued at $100 and the ETF was already paid @ $80 we feel that after the $100 payment  ( if customer accepts) all promises have been kept. Please keep in mind that this was a supposed arrangement between a customer and a sub-contractor that is no longer with us and we have absolutely no documentation of theses promises or arrangements. But in order for a peaceful and amiable  solution and in hope of creating a happier customer relationship we are willing to go the extra mile.

Date Sent: 2/27/2015 9:31:36 AMMr. [redacted]'s discounts were added and corrected on 2.13.15 and 2.14.15. The staff member that Mr. [redacted] spoke to and is referring to responded to Mr. [redacted]'s email stating:"Good afternoon Mr. [redacted] - I do remember speaking with you but I didn't remember the details of the actual phone call. As a result I did go back to our phone service and listened to our conversation. In the conversation I explained to you that we would be adding 3 additional Refer-A-Friend credits to your account and that I would send out an email to our staff at Coast 2 Coast to add these credits and that we should be able to do it "in the next few days". Toward the end of the conversation, I did inform you that we may or may not be able to catch your bill before the next billing cycle but we would do our best.I apologize for the issues that you are having, however I did just check your account through [redacted] and the credits are showing up which would indicate to me that they will also show up on your next bill." We can submit the call recording from this discussion if desired.As stated, the staff member did NOT promise Mr. [redacted] that the discount would show before his next bill was due. She told him that it may or may not. The discounts do not show instantly once submitted. This is why Mr. [redacted] was told that they may or may not show by the time the bill was due. Mr. [redacted] was told this exact same thing on 9.15.14, after an additional discount was applied back on 8.7.14. Mr. [redacted] was told then that the discounts can take 1-2 billing cycles to appear. We also show notes stating that Mr. [redacted] was told on 8.5.14 that we would apply additional discounts in February of 2015, but Mr. [redacted] was to call us if he did not see these discounts automatically and we would make sure to get them processed.We have no way to "cancel" Mr. [redacted]'s account with [redacted] and pay any early termination fees. However, the discounts have been applied as stated. Mr. [redacted] has been given over $600 in credits between monthly discounts and a free move despite not having documentation stating a move would be free or that their price would remain the same for 2 years. The quote sheet Mr. [redacted] has shows the regular prices and states "12 month discount" on it. Although unable to verify Mr. [redacted]'s claims because we have no evidence that this was not miscommunication, we have offered Mr. [redacted] everything he has requested.We have fulfilled every part of Mr. [redacted]'s resolution that was offered to him on 8.5.14, despite having sufficient documentation. We do not believe that this should have been submitted as a new complaint. There is no new complaint. Everything mentioned was part of Mr. [redacted]'s resolution on 8.5.14. We offered Mr. [redacted] a resolution on 8.5.14, he accepted, we have fulfilled what was promised. There will be no more fees paid, discounts, credits, or resolution offers made. We believe that Mr. [redacted] now sees the Revdex.com as a source to extort. We can cancel Mr. [redacted]'s $30/month credits if he wishes to cancel his service with [redacted].

Complaint: [redacted]
I am rejecting this response because: This message has nothing to do with the fact that my internet was out for 3 weeks and I received no help from Coast 2 coast. The account   number and conformation number they gave me he company had no record of. Also Coast 2 coast didn't return any calls that I left
Regards,
[redacted]

THIS HAS NOT BEEN RESOLVED OR HAVE WE BEEN GIVEN OUR MONEY BACK . MR ED B[redacted] ACCT REP FOR COAST 2 COAST PH 970-308-7498 EMAIL: [redacted] HAD APPROACHED US AT A TUCSON AZ STREET FAIR TO SOLICIT THE ([redacted]) TV. ED PROVIDED A CONTRACT WITH [redacted] TV FOR $100 PER MO. ALSO INCLUDING PHONE & INTERNET AT $60 PER MONTH ADVISING THAT THEY ARE A COX DEALER ALSO SO HE WAS ABLE TO HELP WITH LOWER OUR COX BILL FOR INTERNET & PHONE. HE HAD ME SEND HIM MY CURRENT COX BILL VIA EMAIL SO HE COULD GET THE BILL TO $60 PER MO. MAKING OUR TOTAL BILL BEING PAID AT $160 FOR PHONE INTERNET & CABLE TV. WE AGREED AND SET UP AN INSTALL. WE DID NOT SIGN ANY PAPER WORK YET .... UPON INSTALLATION THE INSTALLER MISSED THE 1ST APP. THEN A 2ND APP WAS SET UP A WEEK LATER. THE INSTALLER MISSED THAT APP TOO. A 3RD APP. WAS SCHEDULED FOR INSTALL AND THE INSTALLER (FRANK) CAME OUT WITH HIS SON TO TAKE CARE OF THE INSTALL. HE HAD TROUBLE WITH SOME OF THE EQUIPTMENT. HE LEFT THE JOB TO GET A DIFFERENT RECEIVER, AND THAT ONE DIDNT WORK EITHER. THE TECH LEFT AGAIN WITH OUT COMPLETELTING THE INSTALL AND NEVER CAME BACK. HE NEVER ANSWERED HIS PHONE. NOTHING. SO ALL THE EQUIPTMENT WAS SITTING ON MY LIVINGROOM FLOOR. MEANWHILE THE OFFICE OF COAST 2 COAST OFFICE OF ED B[redacted] CALLED TO SAY THEY WERE NOT ABLE TO KEEP WITH THE CONTRACTUAL AGREEMENT FOR THE INTERNET & PH BEING $60 PER MO. AND THAT THEY WERE NOT A COX DEALER. I ASKED TO SPEAK WITH THE MGR ABOVE ED B[redacted]. WHO IS CHANNING S[redacted] PH [redacted] HE CLAIMED TO THE PRESIDENT OF COAST 2 COAST. I FOUND OUT LASTER HE WAS NOT. HE PROMISED TO TAKE CARE OF THE ISSUE. HE DID NOT. WE ASKED TO DISCONTINUE THE INSTALL AND HE SAID THAT WAS FINE BUT NEVER MOVED FORWARD WITH GETTING HE EQUIPTMENT PICKED UP. HE NEEDLESS TO SAY STOPPED RETURING MY CALLS . ONCE I RECEIVED AN ACTUAL BILL FROM ([redacted])1 WEEK LATER I CALLED [redacted] AND SPOKE WITH [redacted] SHE WAS IN THE PRESIDENTAIL OFFICE OF ([redacted])HER DIRECT PH [redacted] SHE WAS ABLE TO HELP. SHE DISCONNECTED THE "SERVICE " THAT WAS NEVER INSTALLED. AND ARRAINGED TO HAVE THE EQUIPTMENT SENT BACK. I HAD TO CANCEL MY CREDIT CARD SINCE ([redacted]) ED B[redacted] USED IT TO MAKE A CHARGE OF $25.00+TAX FOR WHAT HE SAYS IS A WIREESS UP FRONT COST. WE NEED THAT BACK IN THE FORM OF A REFUND CHECK. ALSO I HAVE THE EQUIPTMENT ALL BOXED UP AND READY TO SEND BACK HOWEVER I AM MISSING QTY 2 PLUG IN CONNECTERS FOR THE JOEYS AND A POSSIBLE SMART CARD. THAT A REP SAYS WE NEED TO HAVE INSIDE OF THE BIG HOPPER BOX. THE INSTALLER NEVER COMPLETED THE INSTALL SO IM NOT SURE THAT WE HAVE ALL OF THE STUFF TO SEND BACK. WHEN I CALLED THE 800 # FOR ([redacted]) FOR HELP THEY JUST HANG UPON ME. NOT SURE WHAT TO DO NOW. A [redacted] REP DID CALL TO SAY WE WOULD BE REFUNDED BUT WE HAVE NOT AND ITS BEEN 14DAYS. WHERE DO I GO FROM HERE.??
REFUND THE MONEY OWED & A WRITEN STATEMENT THEY THIS COMPANY WILL NO LONGER CONTACT ME FOR ANY REASON. IE SERVICE OR EQUIPTMENT ETC.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I met this company at a local trade show a few months ago. I was looking for new Internet and television service at the time. I had spoken with a competitor of theirs at the trade show as well. Not only did the competitor lie to me about the products I would be receiving, but they would not answer their phones. I went back to the trade show to confront them when I met James who was working for Coast 2 Coast Communications. He instructed me on how to cancel my existing order with the other company. I have to say it would have been a difficult process if he didn't guide me. I signed up for new service with James and Coast 2 Coast Communications. I have received everything as promised by James. I wish to thank James and Coast 2 Coast Communications for helping me. Not only am I saving money and getting a better product, but they have been very personable and have called me a number of times to make sure that I am happy and everything is going well.

We have worked with the customer and [redacted] to resolve her billing issues.

[redacted]
[redacted]
[redacted]
[redacted] 
[redacted], It looks like I may need to re-open this complaint. Coast2coast keeps saying that credits are pending on my account, and that something in [redacted] billing department is holding it up. I received my third bill yesterday at a rate much higher than I was promised in the previous agreement. I called [redacted] billing department to see if there was anything they could do. I was told that there were no credits pending to my account, and that they had not had ANY contact with C2C, which directly contradicts what was stated in their response in mid March. Please let me know what needs to be done to open the complaint back up, or if I need to pursue legal action at this point.  I can provide documentation and the name, badge number, and location of the [redacted] rep I spoke with yesterday, as well as all of the documentation pertaining to the written agreements from C2C and my bills from [redacted]. Please email me or call me on my cell phone at [redacted]. Thank you![redacted]

We met David S[redacted] with C2C at the Phoenix home show in October. As we were prior customers with [redacted], we stopped to hear the pitch. David sold us the contract terms at 2 years of TV to include the NFL Ticket. All we had to do was switch to [redacted] service by the 2nd year. Since we just switched our call carrier to [redacted] in March, we told him that was not an option. His response was "who do you have for internet now"? Cox was our provider and he told us we could switch to [redacted] and then we would be all set. Fast forward to our install date - that was a mess. Technician Brad showed up with but with the wired equipment and we wanted wireless. Since he did not have the equipment on hand, he would have to come back and then the free install is no longer free, it's $100=tax. Brad had me call their office in Colorado and speak with their manager, Channing. While charming on the first call, we were promised a refund for the install, it's now 12/30/16 and we still have not received the check he texted me was being sent on 12/1/16. Channing assured me over the phone that he would do his best to make things right and he had to get assistance to do so. We have exchanged texts and we still have no update and no correspondence since 12/9/16. He has officially washed his hands of the matter and has left us with the horrible terms that David S[redacted] sold us. (of note, Channing felt the unprofessional urge to share with me that we were not the first customers to have issues particularly with sales from David and he was going to be speaking with him again). Thankfully we saw a segment on our local news that we are not alone with this bait & switch scheme from C2C and we are in contact with their legal assistance. Needless to say, the consumer on the news segment was issued: original pricing terms of the contract, no commitment to add any additional services, free installation and the Visa rewards. While all of that would be nice, would be just as happy cancelling the service for [redacted] and going back to Cox, our local provider. In addition to speaking with the legal assistance locally, we will be filing a complaint with [redacted] so they know who is out in the community horribly representing them.